As a dental professional, I was mortified by my recent visit to Windcrest Cosmetic Dentistry. I was…read morescheduled for a routine cleaning and exam at 3:00 p.m. The hygienist I was schduled to see, Dominique, was running behind, so the dental assistant brought me back, and Dr. Patel -- whom my husband and I have always had great experiences with -- performed my exam first. The hygienist finally came into the room around 3:20 p.m., and by 3:36 p.m., I was already checked out at the front desk. I have never had a cleaning that lasted only about 15 minutes (which included the time Dominique had to santize the dental chair, saliva ejector and water hoses), especially being overdue for my regular visit. What concerned me even more was the lack of infection control. The dental instruments were opened from the sterilization bag before I entered the room. I had to ask the hygienist to sanitize the dental chair, saliva ejector and water hoses because it didn't appear to have been cleaned prior to my visit (white particles visible on surfaces mentioned), and I was handed visibly dirty patient glasses. As someone who works in the dental field, I found this completely unacceptable and concerning for patient safety. It also saddens me that when I brought this issue to the attention of the front office staff upon checking out, nothing was done to address or rectify the situation. No apology was offered, which was very disappointing and left a poor final impression. Whether this was due to running behind schedule or simply a lack of care, the experience was extremely disappointing. Despite my positive experiences with Dr. Patel, my family and I will not be returning after this visit.

Update 4/7/26 - My most recent experience with your office was below expectations and has led me to…read moreconsider seeking care elsewhere. I visited for a routine cleaning in late 2025, during which I felt the dental hygienist appeared inexperienced and uncertain in her technique. After the cleaning, while measuring periodontal pocket depths, the probe was left in my mouth while she turned away to chart. Additionally, the pressure applied during the exam was excessive and inconsistent with my previous visits, where my dental health has been stable. When Dr. De La Garza came in for the exam, I mentioned my concerns and expressed that I did not feel the measurements were accurate. Despite this, I was advised to schedule a deep cleaning, which I believe may have been recommended based on those questionable measurements. More recently, I received a call to schedule my next cleaning. During that conversation, I calmly and professionally explained my prior experience and shared that I was open to continuing care with the practice, provided I could be scheduled with a different hygienist. I also emphasized that my intention was simply to share feedback and resolve the issue. I was surprised when the response I received was an offer to remove me from the call list rather than address my concern. When I expressed my surprise and reiterated my desire to remain a patient while having my concerns acknowledged, the conversation was abruptly ended. After more than 10 years as a patient, I find this experience disappointing. I value the care I have received in the past, but I am concerned by how this situation was handled. I hope this feedback is taken constructively, as my preference would be to continue care with your office under improved circumstances. (4/7/26) Update #2 - I contacted the office and spoke with the Office Manager to ensure my concerns were clearly communicated. While she did offer the option of scheduling with a different hygienist, I was interrupted during my explanation of the situation. She referenced notes in the chart and appeared to focus on defending the hygienist rather than simply listening. As a registered nurse who also works in service recovery, I place a high value on active listening and empathy. I was disappointed by what felt like a lack of both during this interaction. Had my concerns been fully acknowledged with a simple apology and then followed by the proposed solution, I would have been willing to schedule an appointment immediately. The call itself lasted less than five minutes. This reinforces my impression that my concerns were not given adequate attention, or the office manager was just too busy to listen. Unfortunately, this experience leaves me feeling as though patient relationships and long-term retention may not be a priority.

Dr Shruti Goyal is amazing!!! She is kind caring and listens to the patient. She took her time with…read moremy mom and made sure that her PCP agreed with her plans on what she would do for my mom. She took so much care in what was best for my mom. Emma at the front desk and Chase one of the assistants are phenomenal too. They both are so patient kind and friendly. Most of all they were all gentle with my mom she was in a lot of pain and they made sure to take their time to minimize a discomfort my mom had. I highly recommend Dr Goyal she is the best dentist we have ever encountered.

Just sad how the staff is so rude. Very disappointed. My 2 girls was on time for their visit. Even…read moreearly we get here and they start giving all kind of reasons why they can't be seen. They kept saying Im sorry etc. Thats what people make appointments for. People work and they schedules are made around their appointments. I believe they just wanted to get off on time or earlier before five and it's Friday....unacceptable

Multiple locations for convenience. They also have a functioning website, and social media…read morepresence. Although transferring between offices may have cause some speed bumps, they seem relatively quick to try to fix any problems that may arise. I hope once my treatment is completed I can give a confident and bright 5 star recommendation; stay tuned.

I visited this dentist because I was experiencing significant tooth pain. Before coming here, I had…read morealready been told by other dental professionals that the tooth would likely require a root canal. I informed this dentist of that fact, and initially I was told that a root canal would be performed. However, despite my concerns and repeated requests, the dentist only cleaned the tooth and placed a crown without completing the root canal treatment. For the past two months, I have continued to suffer from pain. I eventually sought a second opinion from an endodontist, who confirmed that the tooth does require a root canal and that the previous treatment failed to address the actual problem. When I contacted the office to explain the situation and request assistance, I was met with a complete lack of professionalism and customer care. A friend called on my behalf to help translate and explain the issue, but the person who answered the phone would not even engage in the conversation. The only response given was, "I can't talk," before hanging up the phone. The lack of communication, accountability, and basic courtesy was extremely disappointing. Everything seemed fine until payment was collected, but when a serious problem arose, no one was willing to help or even discuss possible solutions. Patients deserve honest treatment, professional communication, and respect. Unfortunately, that was not my experience.

Love the energy, the staff and the music that is played…read more Dr. Livingston and his staff take very good care of me and get me in very quickly always the next day. Usually I can't see enough about them

I just received dental care on my insurance so I decided to have a couple teeth checked because I…read morethought the old fillings were cracked. After checking on my insurance and finding out how much I was covered for ($4000) he decided I needed a few crowns. CACHING for him! He filled one of the old fillings and then did a crown on the one behind it. When the new crown was applied, it cracked. Instead of taking it off and putting a temp back on, he glued the crack and ordered a new crown. When I went in for the new crown, the old crown was of course glued on and it took over 30 minutes of grinding, picking and scraping to get the cracked one off. IMMEDIATELY after the numbing wore off, the tooth next to the crown, that had just been filled, started to ache. I couldn't eat on that side and anything cold drove me through the roof. I went back in to see what the problem was and was told I didn't have the right kind of toothbrush and I was brushing wrong. Also, I had a nerve showing because of plaque. It's funny that I didn't have that problem before the old crown was PRIED OFF!!!! My feeling is that a nerve was exposed during the process of removing the cracked crown and he did not want to take responsibility for it! He applied desenseitizer to the tooth and said I should be fine. Then to make matters worse, at checkout I was told I owed $50.00+ because the insurance only covered part of the charge. Needless to say, I will NOT be going back and will be filing a complaint with my insurance. I now will need to find another dentist to fix this mess!

Front desk was friendly, hygienist was ok. I have seen…read morehundreds of doctors but never one that every single word coming out of her mouth was negative . Dr seemed snobby and negative . I know I need work in my mouth but staying positive is important as people can feel your attitude . " we can fill this tooth , fill that one ", but everything seemed so negative from this doctors mouth. Try being more down to earth please . Because someone looks humble and you're a doctor does not mean you should talk down to them , would not return to this doctor ,

I have been visiting this practice for over ten years. Dr. Schlepp is compassionate and delivers…read moreprecise, high-quality care. Her staff is excellent, offering expert treatment and efficient assistance. I won't go to any other dentist in the area because she is truly outstanding.

The staff at BlueBonnet are amazing. I trust Dr Sumner & his…read morestaff when it comes to my dental care. I highly recommend.

Upon entering the office you are greeted by Abigail who is friendly and professional. Dr. Sumner is…read moreknowledgeable and makes you feel comfortable if you are nervous. He explained everything about the treatment that you will be receiving from start to finish. I had a deep cavity on tooth 30 that I thought was going to need a root canal but he did another procedure. So I ended up needing a crown. I will be recommending Dr. Sumner to family and friends.

Best dentist I have ever had. Dr. Coss cares about his patients and will work with you. The staff…read moreis very friendly and are always smiling.

I'm turning 77 this year and for almost the last 40 years, myself and my family (Wife and 6…read moreChildren) have been patients at Live Oak Family Dentistry! They truly are a Dental Practice for the whole family...young and old. Dr. Fox and Zoila (Hygienist) are totally professional when providing Dental care, yet make all patients feel relaxed and at home...pain is not an option for patients receiving care at this office. These two professionals are supported by a group of very talented and friendly Dental Assistants, Schedulers, and administrative folks who always make my visit a fun experience...yes I said "fun" and "dentist" in the same sentence. If you are in the market for a new dentist, you will be truly blessed by a great experience at Live Oak Family Dentistry! Robert N., San Antonio, Texas

This may have been the most painless filling I've every had. I arrived 15 minutes early and was…read moreseen right on time. Everything was ready for me, and I was prepped, worked on and cleaned up in less than an hour. Everything about visiting Dr. Garanzuay's dental office is professional and painful.

Very poor office staff. The "husband" owns the practice and has very poor management skills…read more Would not give an estimate on work to be done and dragged his feet in verifyng insurance. The doctor is okay, just unprofessional help.

I love this place. My daughter gets excited when we tell her she is going to see Dr. Awagu. The…read moregirls up front are amazing with my kids. I saw one out in the "real world" one day and she asked how my babies were. I take all my kids there, we are foster parents and I will only use them for my kids. They have appointments that are convenient, they are open early. I can almost always get in to see them within a day or two and if it is an emergency the next day or the same day. Clean and kid friendly with tablets, video games, blocks etc.

This Dentist is very kind and very helpful. Inside where they work on patients is very cool. They…read morehave so many things for kids to play, the atmosphere is so inviting for children. This place was really made for kids in mind. I really love it there. Not only that they really cared for my son and took of him. Everyone was so professional!

As soon as you walk in this office someone is paying attention to you! They take your name you sit…read morein a well manicured waiting area. They dont have TV's in the waiting room because you DON'T wait long at all. Hygienist or assistant comes to get you and you feel like everything is about you. The Dr's are fantastic and very competent! This is an all around fantastic establishment! Kudos to you all!

I have been coming to Olympia Hills Family Dental for a few years now and the staff is always so…read morefriendly, they are very prompt with appointment times, the dentists are gentle and understanding, and also extremely friendly. I highly recommend them if you're in the market for a dentist!!