Do not bother with this office if you have a baby or young child…read more I had scheduled an exam for my (barely) 1 year old child to get established with a dentist. Keeping in mind he only has about 5 teeth total. The office called to confirm our appointment, and I asked what would happen at the appointment. I was told they would do a fluoride cleaning and exam. I told them my child is too young for a fluoride cleaning, and we like to pass on any fluoride use at this time. They told me if we decline the use of fluoride, then they will not even do an EXAM and cannot see my child as a patient. The appointment was canceled so I called "Little Dental Pediatric Dentistry" and made an appointment with them. They agreed to simply note in his chart "No fluoride" and confirmed that it's perfectly acceptable to delay the use of fluoride for babies. Highly recommend going to "Little Dental Pediatric Dentistry" on San Pedro Ave instead. I DO NOT RECOMMEND "World Pediatric Dental".

This place is a game changer for children. It creates an enjoyable environment with kind,…read moreresponsive staff and tons of fun, engaging aspects for children. Dental visits tend to be unpleasant and my child has had rather difficult past experiences, but now he feels comfortable and confident when he visits his dentist. P.S. Monica is perfection and I'm so very grateful for her and the entire staff for creating such an intentional and well designed facility for children.

My 4 week old had to get his tongue and upper lip released, I was super nervous about the whole…read moreprocedure but Dr. Susie and staff assistant Tiffani did an amazing job at calming all of my nerves. No joke when I say Tiffani and another staff member spent possibly an hour explaining the procedure and answering all my questions! Would definitely recommend to anyone they are super informative and have great patient care!

Dr. Susie and her team are one of the best in San Antonio. We have been coming to her office(s) -…read moreshe also has a location by the Dominion - as soon as the kids had teeth. I cannot express enough how much patience and compassion she has for the kids and their teeth. She is awesome! If you have kids who have a fear of dentists....this is the place to go. You walk into a "jungle"....really, a jungle decorated waiting room, complete with movies, video games, playsets.....everything to keep your kids' minds off of what they went to the dentist in the first place.....Everyone there are truly amazing.... Wish they had "adult" versions of this....like, maybe a salon for women while they wait..... ;-)

That was the worst experience ever they need to now how to talk to adhd children Wotg severe…read morelearning disability. They scolded him saying how aweful he was brushing and he has braces. I work in medical field being a bully is not how it is Done

I am a parent of 26 month fraternal twins. Every appointment (medical, dental, etc.) is an ordeal…read more Similar to herding cats. Yesterday they were in a particularly ornery mood. Pauline at the front desk was awesome. She cheerful and funny, successfully getting my often moody son to smile and his entire demeanor changed. I was very glad that I had an advocate against the willfulness of twins with attitudes. I recommend Dr Rotter and this dental practice to anyone with little children.

They double book in the afternoons. I get my kid out of school and wait in waiting room for 30…read moreminutes for them to say they are too busy and just reschedule for tomorrow. Total waste of time! They are so busy, that they don't care about losing a customer or 2.

I brought my 1-month-old here to address a lip and tongue tie that was severely interfering with…read morehis ability to eat. While Dr. Will was excellent and clearly knowledgeable, my experience with the office staff was unacceptable and dishonest. Before our visit, I explicitly told the staff that my child had both private insurance and Medicaid. They confirmed they accepted both. After the appointment, I was blindsided when they demanded a copay -- something I have never been required to pay with Medicaid. Despite my confusion, they insisted a copay was mandatory and pressured me into paying. It got worse. I was then told that the procedure to release the ties would cost $900 out of pocket because, according to them, Medicaid wouldn't cover it until my child turned one year old. I was stunned, especially since I had asked this exact question beforehand and was told they'd have to run my insurance to know. Faced with that steep price, I declined the procedure. I later learned the truth: Medicaid does cover this procedure for infants. The information I was given by the office staff was flat-out false. Because of their misinformation, my baby endured an extra month of painful, difficult feedings until I found a provider elsewhere who correctly handled the procedure under Medicaid coverage. I feel scammed, lied to, and completely taken advantage of. The front office's dishonesty directly impacted my child's health and caused us unnecessary suffering and delay. While the doctor himself was wonderful, I cannot in good conscience recommend this office due to the unethical and misleading conduct of their staff. I strongly urge other parents to be extremely cautious when dealing with the billing and insurance staff here, and to double-check everything they are told -- your child's care depends on it.

We've been coming here for 10 years and love Dr. Torres. Unfortunately, the front staff have been…read morelackluster and the most recent visit has pushed us to find another orthopedic dentist. I was called and told by the receptionist that my kids were due for their checkup. I should have checked my calendar cause it didn't seem like it had been 6 months already, so I asked if it had, and she said yes, they were on the list. I asked her to see if there was availability for both of my kids at the same time. She gave me a date of 2 days later, first thing in the morning. We arrived with 4 other families, all there for the same time slot when there's only 2 doctors. I waited 20 minutes and noticed the 2 front office people looking at some information and going back and forth, then they called me up. I was told they made a mistake and it was too early for my kids' checkups. They weren't due for another month. We have to drive about 25 minutes to get to Kids World Pediatric Dentistry. It was a weekday morning; I'm missing meetings, my kids were missing testing, all to take a long drive and be told they weren't going to be seen because they didn't do their do diligence and check insurance information prior to appointments. She gave me a very ungenuine apology. Needless to say, I was very frustrated. I calmly but sternly let her know we wouldn't be retuning. Dr. Torres and the office manager should review their front of the office processes and training. Also, take into consideration other people's schedules. Maybe not set up 5 appointments all at the same time slot, just to keep 3 of those waiting unnecessarily.

Made an appointment 1 week prior. We were first one to arrive. We were not in the list. Front…read moreoffice didn't verify insurance prior to our appointment. Sat in waiting room for about 35 minutes. Needless to say we took first appointment so my kid can catch up to school. When they finally called us in first thing they did was polish my Kid's teeth, without cleaning it first or seen by the Doctor. After the Doc saw her she said no need for cleaning. That's a surprise because i know I saw some tartar build up. This is the first on all dental appointments that she ever had no need for cleaning, it's been 6 months. I asked her she said she doesn't have anything to clean. I know I'm not a Dentist but I'm a Mom and I know my kid's tooth brushing habits. I also didn't appreciate the Doc's demeanour when I expressed concerns of no teeth cleaning. Made appointments after the appointment to give them another chance, by the way this is our first appointment. Check this out! They asked for $100 deposit for the next appointment, before services were rendered. That sealed the coffin for me. This is the worst dental appointment for us. Cancelled appointments and ask for a refund. Oh by the way office manager called me about the refund . She didn't solicit why we cancelled appointment. More concern with the money than the services. I also emphasized to her that they better not charge my insurance cleaning fee. Polishing is not cleaning! It's really too bad because I was looking forward to doing business with this Dental office because their location is convenient for us. Business practices are bad. We won't be coming back and I don't recommend this Dental Office.

This has been the only dentist my children have seen. And luckily the experiences have been good…read more Dr. Doose and his staff are excellent in making your child's visits comfortable and fun. My oldest has never had a bad experience, and never minds going to the dentist. 4 year old son had a kinda rough 1st visit this year, but Dr. Doose made it as easy as possible to make sure my son didn't get too scared. Dr. Doose was able to examine my 4 year olds teeth in a way that was not too frighting for him. After a couple of days my 4 year stated "Daddy when can we go back to the dentist I won't cry anymore". A few years ago my oldest son fell on a escalator busted his mouth real bad and lost a tooth. The very next day Dr. Doose was able to examine him; thank God no serious damage was incurred. Overall I think that Dr. Doose and his staff at Thousand Oaks Children's Dentistry definitely gets a 5 star rating. So call and make your child's appointment soon.

My experience was not good at all. The receptionist and an assistant were bad-mouthing a client,…read moreeveryone in the waiting room could hear their conversation which included profanity. All the children in the waiting room including mine laugh.....I got up and asked the receptionist not to use that language and she just said fine. I should of walk out, but didn't want to judge the office based on a couple of STUPID people. The stations are clean and neat...the assistant was gentle and kind but her breath smelled like feces!!!! The dentist was polite but he did NOT make a connection with my children and he made me feel uncomfortable... I will not give them my business ever again!!!

I can't say more positive things about this practice. Very nice staff, decorated in a Tommy…read moreBahama-ish theme. Cool kid prizes in the trunk of a vintage bug. Our hygienist Tiffany was very sweet, took time to build rapport, education on dental care, AND she even gave me advice to rid my baby of her pacifier. This is the stuff I LOVE, the extra mile is so important, and even more so with kids. This is the only cleaning my son didn't cry...this is HUGE for me. It typically is a fight to get a kid to be still during a cleaning. Dr. Sheridan Bunch...she lives up to her name. She gave a bunch of her time. Did fluoride treatments, gave more invaluable dental advice and she even referred us to a good adult dentist, Dr. Bill Robbins. Looking forward to seeing him in the future. :D I felt so special when we walked out and there was a welcome sign for August and Esmé. Then the T-shirts...it was so sweet I may have gotten diabetes if I stayed any longer! LOL! If you need a good pediatric dentist please give them a shout. They are in a swank shopping center with plenty of other things to check out after your cleaning.

Best of the best! So amazing with the boys and made them feel very comfortable and always…read morecommunicated about every step throughout the visit, and talked to the boys in a way that they could understand. Very kind, respectful, and dedicated.

I would like to start by saying that I have been coming to Dr. Banker for about 5 years. I am very…read morepleased on how she treats all my children!!!! Definitely recommend her to any parent looking for a pediatric dentistry this is the place to see. Great play area and very nice cozy office throughout. Gotta add I love her songs she sings to the children. Very unique!!!! Thank you for everything Dr. Banker and staff. You all are wonderful!!!!!

Making money off of little kids teeth!!! Banker said my kids had cavities on several teeth (baby…read moreteeth) and that she would NOT do fillings, she would only do Caps. She also said she would need to give my kids Demoral AND laughing gas for procedures to calm them down. I went for 2nd opinion elsewhere, new DDS said they CAN do fillings, and explained to me that yes fillings on baby teeth (or even adult teeth) can fail, but you can refill up to 5-6 times. Also no demoral or laughing gas were needed with the new dentist. Don't take your kids here please! She will try to convince you that she would perform these services on her kids and grandkids, just to get you to cave. A cute looking office, doesn't equal an honest dentist. Shame on you Cynthia Banker you should be ashamed of your self, trying to make a killing off of little babies teeth....

I had my first-ever cavity filled there. Shortly after, at future cleaning there, I was told I not…read moreonly had another cavity BUT gum disease that needed regular treatments of having some antibiotic capsule shoved up my gums. I was shocked because I never was told anything about having gum disease before from other dentists--it didn't make sense how I went from normal gums to 'gum disease' all of a sudden. After that appointment-- in a panic--I contacted a very close friend whose husband was a dentist and she was a dental hygienist. I sent her X-rays and she was confident--not only from the X-rays, but also from knowing me well--that I did not have gum disease. I then went to my husband's dentist for a consult and his dentist also said I do not have gum disease. I asked him about the cavity and he said it was not a cavity, just staining in a groove on my molar. (I guess it's safe to assume 'my first-ever cavity' was not a cavity either.) It was really shocking this happened by a licensed dentist. When i cancelled my next appointment, I expressed my disapproval of being told I needed treatment that I didn't, the lady on the phone seemed to not be surprised.

I cannot say enough good things about the quality of care and excellent patient experience I…read moreconsistently receive here. Yes, the FLOSS team runs a beautiful, state of the art office that is immaculately clean and comfortable. But what really keeps me coming back are the careful, attentive exams and gentle, through treatment I receive here. Every hygienist I have seen has gotten my teeth perfectly smooth and sparkly, and given me pointers on continually improving my at-home routine (without being judge-y or peachy). I particularly appreciate Dr. Forney's conservative, preventative approach to dental care--she is the most through, engaged dentist I have ever visited when conducting the check-up exam. She not only spends time carefully examining every nook and cranny of your mouth and (gently) checking for sensitivity, she also asks thoughtful questions and really listens to my answers. She seems to always be working proactively to spot potential issues and prevent them, before they become a big problem requiring painful or expensive treatment. For example, I was experiencing some painless popping in my jaw when opening my mouth wide (like when chewing with my mouth very full). I almost didn't mention it because it wasn't causing me any discomfort, but when I said something in passing to Dr. Forney, she immediately recognized that I had worn away a lot of the cartilage in my jaw from grinding my teeth at night. She told me to start wearing my old night guard, which I had gotten lazy about, and this would allow the cartilage to regenerate. Sure enough--six months with the night guard--no more poppin! During another visit, Dr. Forney noticed what looked like a coffee stain on a previous sealant from another dentist, but asked if she could take a closer look by doing a little bit of drilling. I was skeptical, but I trust her, so I said "break out the drill!" Well, turns out that there was decay forming under the sealant from the previous dentist. Dr. Forney was able to do a small filling and nip this in the bud, just by spending a little extra time on the exam (and not assuming it was just a coffee stain). The idea that this could have become a big filling or worse keeps me coming back to Dr. Forney--and trusting her implicitly--every time. In short, Dr. Forney is a highly skilled, meticulous and incredibly through dentist, and the entire experience at Floss Stone Oak stands alone among general dentistry in San Antonio (I've moved to Austin and I still drive down just to come here!). They take insurance, but as someone who has at times had a HDHP and paid out of pocket, I can say it's also very reasonably priced, especially given the high standard of care. If you're still reading this, make an appointment already! Floss Stone Oak and Dr. Forney are the best!