They don't honor their own advertised Veterans' discount…read more I went on-line to find a reasonably priced, local storage facility, to keep some furniture, here in Plymouth, Massachusetts. I came across "Stor-U-Self" Storage, at 8 Natalie Way. They were close-by, clean, and priced similarly to what I was finding elsewhere. They offered a 9'X10' indoor, first floor room for $114 per month, with a promotion for the first two months being 50% off. It's of note that this promotion isn't anything particularly special since I found that the price was very similar to other storage facilities prices for the same size room, and the "first two months at 50% off" promo wasn't dissimilar to the 1st month free that many storage facilities offer. Their website also clearly advertised a 5% discount for Veterans and Seniors (I'm a 62-year-old VA-rated Disabled Veteran). I reserved the 9'X10' room on-line and went over to the facility to look it over and see the room. When I arrived, I met with the Assistant Manager, Jonathan Busby, who took me on a tour of the facility and showed me larger rooms on the second floor (which I declined). He also made sure to show me a "price sheet" and pointed out that I was quoted the "on-line price" because the "in person price" was $239 per month (no such "in-person" pricing was advertised on their website, nor posted at the facility). We also spoke about the advertised first two months being 50% off. He pointed out that when I booked the room, I would pay for the first month and the second month would be free. As part of our ongoing conversation, I pointed out that, while it wasn't quite what was advertised (50% off each of the first two months), it equated to the same thing and that it was no different than many storage facilities do as promotions. Which he acknowledged. When we came back to the Office, I asked about the 5% Veterans' discount that was advertised. Jonathan bantered about not "knowing how to apply the Veteran's discount in addition to the first two months at 50% off promotion". We chatted about the difference between a temporary sales promotion and a stated permanent discount but, ultimately, I was told that Walter Pollock, the Facility General Manager, would likely be able to help me. I waited patiently for Mr. Pollock to finish with two other customers and then he came over to chat with me. He unequivocally stated that they would not honor the Veterans' discount. He gave me a litany of reasons, 1) I was already receiving the "on-line rate", rather than the "walk-in rate" (there is no posted "walk-in rate", only a sheet that they carried around with them), 2) I was receiving the "first two months at 50% off" (a temporary promo, not a permanent discount, and no different than any other storage facility), 3) I didn't confirm, book, and pay for the room on-line, in advance of coming in (the system sends you an e-mail message, instructing you to being in the reservation paperwork to the facility to sign the contract for the room), and 4) "We aren't going to just give the rooms away". I pointed out that, in good faith, I did everything that the website told me to do, I wasn't asking that they "give away" the room, and that "for what amounts to a $6 self-advertised discount, [they were] going to watch business walk out the door". I further indicated that I wasn't trying to be nasty in any way, I simply expected them to stand by what they advertised. Mr. Pollock just shrugged his shoulders and walked away. I left the building to bring my business elsewhere.

Walter is the best! He is very accommodating and answers all of your questions. The facility itself…read moreis very clean and secure. The prices are very reasonable! Walter was able to help get me exactly what I needed and in such a friendly manner. Look no further than here! And ask for Walter!

Very disappointing experience at Extra Space Storage on Holman Road, Plymouth…read more As a professional, I expect basic courtesy and reliable service, but this location completely failed on both. The staff were unhelpful especially Donna as she was dismissive, rude, and communication was almost nonexistent On top of that, the pricing is ridiculous for the quality of service provided. Other Extra Space locations operate far better, but this one seriously damages the company's reputation. I absolutely would not recommend this location to anyone.

We were treated so well by Donna when we came to check the place out. She was so helpful and…read morefriendly. The unit is easy to access, fairly priced and we feel great about the location.

Great piano movers. My job was straightforward but the timefame was last-minute and tight. Mike at…read moreCarroll's bent over backward and beyond to accommodate my needs. The two movers, Dejan and Andrew, were personable and efficient. Need a piano moved on the Vineyard? I could not recommend these folks highly enough. First rate!

I have moved several times in the last few years. Working with Carroll's was the best experience…read moreI've ever had. Paul and Dean picked up my furniture. They were extremely careful with not just the protection materials but also the actual moving. Everything arrived in perfect condition thanks to both teams. Paul and Dean delivered my furniture. They were also extremely careful and easy to work with. Both teams were very professional, courteous and had a sincere interest in treating my furniture as if it was their own. The communication regarding pick up and delivery was timely and accurate from both the office and drivers. I would highly recommend Carroll's M.V.R.T.