Great service and products I really like the canon m50 mkII…read moreand the selection of lenses was good

I used their online services to print enlargements. One was done correctly while two others were…read moreobviously cropped incorrectly. When I picked up the photos no one mentioned the issue. I checked them when I got to my car and returned to the store to see if they could rectify the issue. They told me that there was an issue with the files (due to their software) and I had to resend the photos. I ran across the street to a local business that I knew would let me use their computer because I had issue accessing their website on my phone. It took about 10 minutes. As soon as I resent them I called Camera Kingston to make sure they were sent properly. They said that the woman who took care of printing had left 5 minutes prior and they would be unable to help me. What incredibly poor customer service. 1. There was an obvious issue with the prints. They could have contacted me before printing to correct the issue before hand. 2. No one mentioned the issue when I picked up the prints. We could have corrected the issue then 3. When I returned to the store no one informed me that the print lab closed at 5 (which was 10 minutes away) even though they are open until 7. 4. When I called and tried to confirm the correct files were sent, they offered me no solutions and were of no help. I asked explicitly, twice "Is there nothing you can do to help me?" and was told the print lab was closed. 3 8x10 prints were $20 - which i insisted they refund. I'll be getting them done at Walmart for $5 instead. So much for supporting locally owned business.

The fine folks of camera kingston are truly fantastic. They know their stuff and can really help…read moreyou out if you're in the market for a special camera. I like their online photo ordering system, and then I pick up in store. I've also had passport photos done here, and they shoot and produce in a jiff! A great downtown Kingston business that's not to be missed.

Just the worst, stay away. This is a photography store on the main street of friendly Picton,…read moreOntario, Canada. Dropped in to get some batteries for my camera. Met up with an old grump who was nothing but rude. Obviously this was not Peggy. Unfortunately I will never meet Peggy because The Old Grump gives friendly Picton a bad name, just when tourism is markedly down. I left without any batteries, that is how annoying TOG was.