Great customer service, room pretty clean. Complementary breakfast was actually pretty good…read more Everything was great and everyone take care of us.

We come to Big League Dreams Park every year for a tournament. First and last time here. It smells…read morelike sewage, it's dirty, elevators are sketchy, not worth the price! Way better options for hotels closer to the fields!!! This is not your baseball family friendly hotel! The front desk is terrible and can't verify reservations. Worst hotel experience in my life!

While this facility was nice and would have been an enjoyable stay, the one day I left the privacy…read moresign off the door housekeeping stole a bag from me that held my children's pajamas and multiple gift cards I had received for my birthday. I called to ask the front desk about it and of course no one had seen anything and I haven't heard from them since. It was a lot of money in gift cards so I'm pretty bummed.

came for the boy's soccer tourney. price was higher than normal due to all the games. room was…read moresmaller than i anticipated, even with 2 doubles. pool area was a ok. not grand, but, clean. jacuzzi was also good. breakfast options was a plus. they had egg white scramble which was interesting. also had bacon and the ubiquitous continental offerings. overall, it was ok and closer to the fields. if we come back for another tourney, we'll probably choose another place with better price points even if it's a little further.

This hotel is conveniently located minutes from the Ontario International Airport, Ample parking…read morespaces , close proximity to many eateries. Attended a friend's 25th anniversary recognition ceremony for the Rialto School District. I've been to Double Tree numerous times while letting loose on the dance floor at Misty's Lounge. This review is for one of their event room , Huge venue beautiful table set up , good size dance floor , stage with projector screens. 2 Open bar section set up . Friendly and attentive staff they were prompt with coffee , water refills and clearing used dishes. We had to preselect our dinner prior to purchasing our tickets to the event. The choice were steak, fish and chicken and included with salads , dessert. I chose steak , Caesar salad , chocolate cheese cake. Buffet style hors D'Oeuvres set up with many different types of cheese, vegetables, crackers, breads .

I'll preface this by saying that the last time that I stayed in a hotel here was during the times…read morewhen Anime Los Angeles was held at the Ontario Convention Center, so take that with a grain of salt to indicate how long ago it was. I wasn't the one who booked the room or handled all of that since I was one of the people who roomed for the convention. Rooms were spacious enough, especially with several cosplayers who have a lot of clothes, wigs, props, make up and the like. Staff was helpful when we could flag them down and get extra towels and amenities from them. This was also when the hotel was used as overflow for some of the convention's events such as, I think gaming, tabletop, and swap meet. Lighting was a bit dim when we went when it was mid day, but this may be to add to the mood. Lobby and pool area are used for cosplayer photoshoots and we luckily got parking since we checked in earlier on day 0 since it got super packed as the convention went forward. Overall not bad and definitely better than the Rachetson (when it was that) and when that arson happened at the Azure (stayed there that year...).

While we understand this was an unusual, one-time situation, our experience was disappointing and…read moreworth sharing. We had originally planned to stay at SpringHill Suites by Marriott, but due to the Garden Grove chemical spill and reports at the time of a possible explosion, we contacted the hotel to see whether our reservation could be rescheduled. We were fully aware of the hotel's policy and understood that rescheduling might not normally be permitted. After speaking with a supervisor named Alondra, we were told that given the circumstances, rescheduling our stay for a later date would not be a problem. Based on that assurance, we believed the matter had been resolved. However, after a week passed without receiving any confirmation, we called back and were informed that the hotel would not honor the arrangement that had previously been approved. Despite the commitment that was made to us, the hotel ultimately refused to follow through. The issue is not the policy itself--we understood the policy from the beginning. The issue is that we were given a clear commitment by hotel management and then later told something completely different. For that reason, prospective guests should be aware that our experience raised serious concerns about the hotel's reliability and integrity when it comes to honoring commitments made to customers.

My friends and I stayed here for 2 nights so we could attend a music festival at the Glen Helen…read moreAmphitheater (20 minutes away by car). The check-in process was smooth and our room was great. It was very clean, quiet, and felt safe. Parking is $12 a day for a car. It's right across a Costco so getting gas was easy and it's really close to a bunch of food options, the mall, and the freeway. They even had a bellhop car you can utilize if you have a lot of luggage. Free breakfast buffet was standard. They had just about everything you would need to get the day started. I highly recommend staying here as I will be choosing this property again if I am in the area.

Excellent staff but the rooms are a bit dated but well kept. An upgrade to smart TVs would be a…read morewelcome edition. A bit loud which was expected as this is a major street. Being said, there's PLENTY of places to eat & the 60fwy is less than a mile away. Would I stay here again? Yes I would as it's close to what I need. Again hats off to all the staff.

I am a disabled veteran who suffered from PTSD. I have a SERVICE ANIMAL. I have stayed at the pine…read moretree several times over the span of 20 years. Once i got my SERVICE DOG, on three occasions, i was asked to made to provide documentation for my SERVICE ANIMAL. Los Angeles County (and Tulare County) gave me a badge for her collar that identifies her as a SERVICE ANIMAL. My condition is not something i like to talk about to anyone especially people i don't know. But it is state and i believe federal policy that a business establishment may ask what the SERVICE ANIMAL is trained to do for you (which is a borderline HIPPA violation). Nevertheless, i advise strangers of what my SERVICE ANIMAL does for me. But this hotel made it quite clear over the last three occasions that they were not interested in facilitating me. I am a disabled veteran of the Persian Gulf War. I served in the United States government for over 25 years; this is a complete insult to me. I was embarrassed and disappointed. I called corporate and hope things change but i just don't have it in my heart to return to this establishment or any other best western, again. It will not allow me to post a NO STAR RATING, but i give this establishment, NO STARS.

From the second I walked in the lobby I was greeted with a welcoming smile by the kind receptionist…read more10/10 first impression! Check in was super quick and easy! Then we walked into the room and I literally thought, okayyy Holiday Inn Express, I see you! The room is spacious, bright and gives all the cozy vibes! Everything was clean, the beds were perfectly made, and the whole space felt fresh and welcoming. I'm currently writing this review on the bed and honestly? I feel like I'm about to go to sleep is that comfortable! Oh and the pillows are so nice and fluffy! Just the way I like 'em! No sad flat hotel pillows here! No sir! Overall this stay has been a total win! Clean, comfy and welcoming! Holiday Inn Express & Suites Ontario understood the assignment! Thank you!

Have been here since 6/22/26. There was no ice on any floor till a few days ago. Now there is ice…read moreon the second floor, but I am on the 3rd floor. Went to the pool area to soak my feet in the jacuzzi. The pool was not skimmed and the jacuzzi was room temp!! The room is fine it is a hassle to use the laundry room as we are here for 17 days and it is on the 2nd floor. Got 2 rolls of quarters the first time. Then a week later they were out of quarters and I had to get them from the bank. The AC unit is faulty. But works as long as you keep lowering the temp. We wake up in the morning and it's hot. The safe doesn't lock because it's throwing a low battery code. Explained it to the worker that came in. They got it working once, then the 1st time we unlocked it we couldn't lock it again??? Still has low battery and we are tired of asking for someone to fix it. Wasn't going to leave a complaint but this morning came down to eat which I've only done a few times. It was 9:15am and they brought out Cinnabon rolls. I was happy until I realized they were stone cold! I asked the worker in the kitchen if she could warm it for me. I had to a plate with a pat of butter. Only needed 12 seconds, but she first said she couldn't put plastic in the microwave? There was no plastic!! Only had the Cinnabon on the paper plate??? Went to the front desk after I tossed the roll in the trash. She asked for the plate and I told her I had already tossed it and that I was leaving a review. This hotel is not up to the standards I have been used to, will be searching for other chains in the future!!!!

Nice place. Centrally located. Movies, restaurants and the mall is very close. Room was nice, bed…read morewas comfortable, breakfast was a nice bonus.

Service was good. Pretty cool place to chill and hang out over here pretty cool I. Ontarioread more

This is our 1st booking in this location, and overall, the experience was good for a weekend trip…read moreto visit our beloved peeps for Chinese New Year. Our room was impressively large compares to other ES locations. Everything worked as they should - comfortable pillows, firm mattress, semi-plush towels, the room even had a nightlight, which I must say not many hotels, even the higher-tier ones, have. The staff were really friendly, from the front desk, the lounge and the dining room, all smiles and hello's. The complimentary evening reception menu could benefit from a slight makeover. We stayed 3 nights and I did not see veggies & dip or chips & salsa; I saw crackers/Pretzels, Cheetos, salted nuts, oh, there was fresh fruits. Perhaps, healthier options here would be nice since most rooms are $200+ a night. The free drinks are limited to 2 drinks per card. The complimentary breakfast was good - I generally have oatmeal, scrambled eggs and fruits with black coffee and this location had that put out daily.

After promising that I would not return to this hotel, I decided to give it another chance after I…read morewas informed that they are probably under new management from the last time I was here. I came in on a Wednesday. I believe it was after 1:30pm to see if I was able to check in early and I was. There were no lines and the lobby was clean and quiet. After I checked in, I double back to get my water that wasn't offered to me and I went up to my room on the third floor. Upon opening the door, the room smelled like it was freshly cleaned are the first thing I could see was a stain in the carpet, but it did look like they've been trying to get that spot up and it's been there for some time. As I step further in, I see two beds! My reservation was for a king. I went on the Hilton app into the chat to inform them of my reservation. I didn't want to touch anything because I wanted to room to be sanitized and cleaned for the next person. I stood in the entryway, waiting for the chat to respond and it took forever with no reply, so I pushed my enormous bags back down the hallway and could see the girl at the front desk. Just standing there while my chat was still unanswered. I told her my reservation was for a king and she told me it wasn't for a king; it's for two beds. I pulled up my email and showed it to her, then she told me they were sold out. I'm not happy at all. I asked if I was able to check any other Hilton brand locations to see if they had a king size bed available and she told me I was not able to do that because they do have other rooms, they are just not a king. Why didn't she even mention it to me while I was checking in? I pushed my enormous luggage back up to the third floor, pass all the crumbs in the hallway so I can get to work. While walking from the bathroom bathroom to the bedroom, I tripped over the raised carpet thank goodness the bed was there to break my fall. I set up my work at the desk area and see something white sprayed it all on the desk. Eeewwww this is where I would also be eating. Someone finally responds to my earlier chat from four or five hours prior that was never answered. I will post the conversation. The bed was pretty uncomfortable as I was being violated by a spring when I laid on my back. Fast forward to breakfast. I usually get down there at 6:30 AM so I can bring my food back up and get back to work because it's three hours ahead on East Coast. I ask the employee in the kitchen if I could have a tray to carry my food up (as I've always done at this hotel ). He went into the kitchen and took a while to come out and then he told me that all of the trays were dirty!!!! I stood there waiting for him to say something like I'll have one washed by the time you order your breakfast. (Crickets) I ordered an omelette with spinach, mushroom and sausage. There was no line, but he had two skillets going and he told me that he would let me know when my omelette was ready. I left a tip. I came back and it was under a heat lamp and he told me that was my omelette and pushed it towards me. I had to come back around and asked for a couple of sausage links. I had to make two trips down to the restaurant because they did not have a tray for me to carry up my food and my coffee and juice. When I did get my now cold breakfast and pop it in the microwave, I realized that this omelette had ham in it. This was not my omelette. At 10:20 AM housekeeping is knocking on my door that has "do not disturb" on the door knob. I stopped what I was doing in the bathroom to go to the door and she just says oh I'm sorry and walks into another unit!!!!! All I can think is please don't let my plane be late. I want to go home!!! I went downstairs and sat in the lobby where I could check out using the app and my stay was not even in the app anymore; so I had to go to the front desk and I showed it to her and she asked me if I called the number in the app. I said no ma'am I would like you to check me out and print a copy please. I took the old dated hotel shuttle to the airport. The driver was very sweet. This place is not for me. I probably have high blood pressure now. I won't be back and I mean it this time.