Camp Bow Wow is awesome!!! We were traveling from Chicago to Pensacola and wondering how our 2 beagles (Sam and Sadie) would do in doggie day care. They did great!!! Camp Bow Wow was the best place for them to be. They were there from 7am to 7 pm and the whole time we were able to watch them on the web cam. All the dogs got lots of attention. The staff was very attentive and caring about these animals. We were not disappointed and will use them again when we travel to Pensacola. You will not be disappointed if your bring you pups to Camp Bow Wow Pensacola!!! Bob and Deb (Sam and Sadie) read more

I strongly do not recommend this facility. During my dog's stay, another dog became aggressive toward him - an incident for which there is video evidence. Despite having time to intervene, the staff failed to separate the dogs, resulting in my dog defending himself. I am now being held responsible for the other dog's veterinary bill, which is deeply unfair and unacceptable given the circumstances and poor supervision. In addition, my dog returned home with kennel cough, indicating inadequate health protocols. I urge fellow pet owners to consider alternative day camp & boarding options where animals are properly monitored and cared for. EDITED TO ADD: Be warned that the owner will use the signed waiver, release and indemnification to justify the fact that their staff does not monitor the dogs appropriately and, apparently, they don't need to. 2nd EDIT: After reading the owner's condescending response on Google, I feel compelled to clarify a few points. My dog reacted to another camper's aggressive behavior, and unfortunately, staff failed to intervene in time to prevent the altercation. I was later informed that the staff member present was formally written up due to their lack of action. It's also important to note that my dog was permitted to return to camp following the incident, and I continued to spend hundreds of dollars at this business--completely unaware that this situation was being held against me. This is bad business. read more

We've always felt special at Camp Bow Wow! They always seem to go the extra mile to keep our camper involved while we are traveling. Love having access to their camera system to see what he's doing every day. Love the "extras" - art projects, special meals, puppy "beer" at St. Patty's Day, photo opportunities. read more

My dog has been going to Camp Bow Wow for a couple of years now, sometimes for day care and also to board. We love their service. All the staff know him by name and are happy to see him. read more

So where do I begin? Let's review this topic by topic. I was going to hold back until recent discussions with the manager. * The puppy interview. Process - take my pup in for this interview. The point is to test your pets temperament. 20 minute session seeing how they get along with others. All is fine so far so I thought. Problem: while my wife and daughter were waiting, they noticed on the cameras there was a Doberman humping another female dog as if they were breeding. The worker / care taker stood with their eyes peeled to their phone and not stopping the romantic interlude. Process: Our puppy had to stay there for a period of no less than 4 hours. No issue there. Problem: I returned to pick up my puppy. Greetings we're fine but as soon as I get to my vehicle. I pick him up to place him onto my vehicle only to discover he was bleeding from a pretty nice sized gash on his left paw. (See photo). By the way, a week later has yet to heal. This seems to be a permanent scar of which I do take issue. I decided not to complain thinking this may be an isolated occurrence. But wait a second, How did they not notice all this blood and if they did why did they not make me aware? Anyhow. I chose Patience because I was really hoping Camp Bow wow was the place for us. * The Package Purchase Process - decided to purchase not just one but 2 packages. 1) Play & Train and 2) Private training at facility. Now we are talking a grand total of $690 for 8 sessions of each. I see were the "wow" came from in the name Camp Bow "wow". Wow this is So expensive! I am expecting nothing but the best after paying that bill during these difficult economic times. My pup has a long lineage of show dogs and his parents attend Westminster shows on a regular basis so I felt that good professional training is required. Problem 1: Play and train sessions are not really "Play" and train. I discovered that the actual name should be "Place the pup in a cabin for 4 hours by himself and train for 30 minutes" I discovered if you really want the "Play" part of Play and Train, that is an additional $22 per session. This package needs to be renamed at the very least. The reason I purchased this package was so that my pup would be able to play with other dogs and then be pulled out for 30 minutes to train followed by letting him go back in and play with other dogs. Not to place him in a cabin all by himself waiting for me to pick them up. SobI was forced to pay this additional $22 per session. Nice deceptive move no doubt. Problem 2: One on one training. The trainer is very nice there is no doubt about it and does seem knowledgeable. However, you do not actually get 30 minutes of training. There is allot of non training discussion / activities. The time is ticking and I am paying $43 per 30 minutes. I just want to get to work and train. I would definitely hire her to come to my home at a reasonable price if she did not work for Camp Rip Off. * Customer Relations (Manager) Process: The manager after the 2nd session decides to tell me. Oops ! You owe us additional $44 for the last 2 play and trains. What? Well, again... Play & Train is really not play & train without the surprise $22 additional cost per session. Problem: There was a long and heated conversation about this. There was reimbursement Because I decided to cancel the "one on one" training sessions because of what I stated above and besides I needed to use that money to actually allow my pup to have playtime. The next day they called back saying I owe $44. They did not perform the transactions as we discussed the previous day. Now I am frustrated, trying to find a way to make us both happy Due to the inconvenience. The managers seem to not really care about customer relations. Sometimes you need to concede to the customer in the short term in order for long-term customer happiness and continued customer base. Not to mention trying to avoid awful reviews like the one I'm giving you today. The manager told me that she would call the owners, and get right back to me. She called me within the next 30 minutes and told me that the owners chose to reimburse me for my final package of course taking their precious $44 from it first. They essentially removed me as a client. I even asked if the owner is voiding me as a client and she sat in silence and said this was an owners decision. I asked for the owners contact information and the manager refused. Stating that she would be the one contacting the owner And the owner will decide if they want to contact me. In the end the owner got his $44 and lost a customer with potential thousands dollars of business. Gotta love that business model. Over priced, Poor record keeping, Distracted care workers, Untrained management, Not customer focused, Greedy dismissive ownership. Other than that this place is great. read more

Camp Bow Wow - This is a photo of a cut/gash that my puppy received during supervised play and train. - Pet Boarding Near Me - Pensacola, Florida

Too bad there was not an option for no stars. :( DO NOT SEND YOUR SWEET BABIES HERE!!!! My dog was injured here, and the owners Cindy and Mike insisted that I had sent my dog to their camp already injured. The funny thing is Cindy wasn't even at her facility the day of the injury, nor did she personally call until I requested her to do so. I took my dog to the vet and was told my dog's injury was most likely caused by a bite from another dog and he was given anti-inflammatory medication as well as antibiotics due to the puncture wound on his neck. His paws were also shredded from the altercation that took place. I sent my dog to Camp Bow Wow, and he was perfectly fine at drop off and the fact that Cindy and Mike had the audacity to insinuate he was already injured upon arrival is infuriating and I am disgusted by them both. Cindy also was sure to let me know that my dog was playing rough with another dog and no altercation took place that she could see. If that were the case, then why weren't the dogs separated? They had a duty that they failed to fulfil, leading to my dog's injuries. It was excuse after excuse on their part and was told repeatedly that there was no altercation and Mike said, "We've never had in 5 and 1/2 years of business, we've never had a dog damage the pads with the play yards." And goes on to insinuate his paws were injured elsewhere. The only reason we even knew his paws were injured is because he was limping when my boyfriend Carlos picked him up after the injury. Cindy also went as far as to LYING about a phone call she shared with my veterinarian. Cindy said, "He said because of the nature of the puncture wound and the angle, he and the other vet that he talked with thinks that it was not a tooth, they both think it was a claw to the neck and not a tooth." This statement is false because my friend was there and witnessed the phone call and assured me, he never said that, and that Cindy was twisting his words. I honestly hope no one will go through what we have with these bitter, lying, manipulative, business owners. They did not care at all this whole time and made that very clear from the beginning. This "woman" (eyeroll) will never have my respect at all, and I really hope people start to see her for who she really is. I am beyond DISGUSTED with her and her facility. I have let all my friends know what happened and how she handled things and all 3 of them have stopped sending their dogs there. My dog was BITTEN here point-blank period. read more

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My dog had his "interview" here yesterday and based on what I saw on the webcams we will not be back. The tour video on their website portrays this place in a very different way than reality. My dog was stuck in a tiny concrete room with about 15 other dogs for 3 hours with no toys, no activities, and only a random platform in the middle of the room. There is always a counselor in the room but they don't play with the dogs at all. She literally just stood there the entire time. I was under the impression that my dog would have an outdoor yard and indoor play area and all kinds of activities to keep him happy. He was scared and very uncomfortable and couldn't wait to get home. If you are fine with leaving your dog in a boring empty room with a bunch of other dogs for hours on end by all means, but I will not be putting my baby in that situation again. read more

My Tara loves this place.. they are all so friendly and professional.. the facility is so clean.. I just got a new puppy and can't wait til she is old enough to go with her big sister to Camp... read more

Dropped off for 2 nights of boarding and a bath. Got my dog back with a hole in her face. Nobody capable adults working there. Didn't contact my emergency number and charged me extra for a bath. Do not bring your animals here. They have no clue what their doing. Still waiting for the " owner/ manager" to call me back about my injured dog . Good to know the kids that work have zero idea how to handle an injured animal read more

Go to Pensacola Pet Resort or Blue Angel Boarding and Grooming instead/ Ultimately, the main issue with Camp Bow Wow is the managerial staff. Their poor record keeping lead to me being charged $140 more than expected. When I called to sort it out, the owners were unable to take any of my calls for an ENTIRE MONTH. At one point the front desk informed me that they were ON VACATION, two weeks after I was told they would call back. After a full month, Mike said that in my case he was not willing to make any changes. I have paid over a THOUSAND dollars to this place for boarding in my time in Pensacola. And over $140 they weren't willing to even try to work with me. In addition, they keep poor records, as they had no record of another time when my dogs were kept there for daycare. They went so far as to imply that I was lying about this occasion. They also had no records of interviews or daycare days for both of my dogs. My advice: stay away from Camp Bow Wow. The unprofessionalism, and the disrespect has left a bad taste for the entire franchise for me. read more

Worst Camp Bow Wow ever. DO NOT TAKE YOUR DOGS HERE. My dog was left in the kennel, I pre-package each meal as instructed and he came home with 4 bags. My dog did NOT get fed. Young adults that do not care. HORRIBLE conversation with the owner that did NOT apologize for the crappy care, couldn't explain why my dog didn't get fed. I was also told I could pick him up at 10:30am - only to find out there was no one there after 10am - and didn't return until 4pm. Which meant my dog spent 6 hours in his kennel with ZERO care from staff. I will go public anywhere I can to spread the word about how awful this place is. This place should take a few tips from the Camp Bow Wow in Naples, FL - they are amazing to ALL customers and pets. Pensacola Camp Bow Wow should be shut down. read more

We've had our pit bill mix at this place multiple times with no incident. Last weekend, Jethro spent the night at this place. A few hours later, we received a call that Jethro was involved in 3 different incidents with different dogs. Eventually, they told us they had to pen Jethro due to his violent behavior. We picked him up the next morning and spent the following week inquiring about the incidents to see what happened. It took over a week to get a call back. We finally get to talk to the owner and she only provides one video of Jethro and another dog. Both dogs were waiving their tails as if they were being more playful for 2 bigger dogs. When asked about the other incidents, the OWNER said she didn't have access to the other videos and didn't provide them. Dishonest and unprofessional! read more

I was debating on leaving a review, as the staff is already aware of my concerns, but I feel like it would be a disservice to everyone else if I did not share my experience. Your experience may be different than mine, but the reviews left here already can speak for themselves. Initially, I loved the place. I brought my puppy in (6 months old) for the interview and he seemed to really love it. He got to play, eat lunch, and get some energy out. The facility is really clean and spacious, which is why this is not a 1-star review. I decided to board my puppy in a luxury suite for a week while my husband and I were on vacation out of the country. The time came to drop him off, and there were no issues. I gave them his food and his allergy chewable treats (non-prescription) all separated out into bags for each individual meal and instructions to give 1/2 chewable each morning. There were no issues for the first 2 days. On the 3rd day, I noticed on the cameras that my puppy had not been brought out of his room yet to play at the normal time. I didn't think much of it, until he did not leave his room for the entire day. This was on a Sunday, so I figured maybe they just didn't play on Sunday's due to low staffing. I checked the cameras for the other size dogs' play rooms, and they were all playing. I believe my puppy was the only one in his size group that day, so he was not taken out of his room all day since there was nobody else to play with. While I understand, he still needs to run around and play with the staff regardless if he's the only one there. The next day is when all the issues happened. My puppy was once again sitting in his room waiting to be taken into the play yard, but they never came and got him. I figured that maybe there were no pups again that day. I checked his play yard, and everyone was out there playing together already. I waited another hour. Still nothing. I left a voicemail for the front counter (since they didn't answer the phone) and asked why my puppy was not with the others. The response I got was that he was accidentally missed that morning, and the shift lead was new. So basically, he was completely forgotten about. I was offered a free enrichment activity and bath for him. I told them I understood, and I would accept that. Later that day, my puppy was nowhere to be found for hours. Then, I see the staff go over to a small, side room (with no cameras on it) and pick him up out of it. They were keeping him in this small, side room (which they call the teacup condo - but once again, no cameras to see inside of it) because supposedly him and another dog were not getting along. Then, I started getting texts from family members telling me to go look at the cameras as one of the staff members had "kicked" or "pushed" my dog with her foot to get him away from her. I called them back again, and asked to speak with the manager or owner. I received an email from the owner later that night, telling me that she was going to take the bath off my bill. Yes, the free bath that the manager offered me earlier that day. That one. When I brought up the alleged kick or push to the owner via e-mail she said "I'm shocked that you are making this accusation with us having a great staff who love dogs or they would be working at McDonald's for $15 per hour." She reviewed the cameras (I was not provided the opportunity to, nor did I ask, as I was frankly over fighting with them on my vacation at this point and racking up international calling fees) and told me that it was not a kick, but a "body block" which is acceptable to them. She offered me 50% off my entire stay in her e-mail to me after reviewing this footage, so take that as you will. When I got my dog back, there were no issues at first. But then I opened his bag to find that his lunch bag of food from Wednesday was returned to me, along with the entire full bag of his allergy chewable treats. The other reviews about management are correct, but mainly just the owner. The hourly staff that I spoke with were all very pleasant and had great customer service. It seems as if the owner's approach to customer service is to argue, which I did not take kindly to, and some others in this review forum would likely agree. It is a shame as the facility is nice and the staff seems friendly for the most part, but I will never be returning here again. read more

I've been taking my Pitbull mix here for a year and a half. I always get great reviews about how good and sweet he is. This dog has NEVER been aggressive I recently took him here for an overnight stay and I was called that evening and told he had attacked 3 dogs on 3 occasions and was penned and wrote up for it. For over a week I requested to see the video and got no contact. Finally a week later one of the owners contacted me and said I could come in and view the footage. I went in and was provided with footage that included about a 3 second interaction with my dog and ONE other dog where they were both wagging their tails and biting at each other's faces like big dogs do. No injuries and when they were sprayed they parted and that was it. There was no way to tell in the video who the initiator was...I watched it 4 times. My dog was continually blamed as the initiator and when I asked to see the footage of the 3 incidents with 3 dogs multiple times I was told it most likely existed but she didn't have access to it. I will never take my dog back and would leave zero stars if it were possible. read more

As many reviews have already previously stated, this place is very poorly managed and kept. My story goes like this, I just moved here and was told by my vet camp bow wow was such a great place so I brought my dog to do the interview and was decently happy with the program and with the staff. I wasn't thrilled that they didn't have much space to actually run and their "outside time" was on some covered porch with some turf. After that I scheduled in October for my dog to stay in a private suite for 4 nights during Christmas time while I was to be out of town. I spent $110 on the DOWNPAYMENT alone (only half of the total) Unacceptable and definitely NOT worth it. But, it was my only option with work and a busy schedule it was the most convenient. Fast forward 2 weeks before sending him to camp for Christmas he became ill. I called camp bow wow and asked if I would be able to get my money back if my dog was not okay to be at camp, I was told I had until 7 days before the date of camp to get my refund. About 5 days before he was supposed to goto camp I spoke to the owner following my dogs sudden health problem and the owner refused to refund my down payment of $110 not even credit me the money or anything he was the LEAST accommodating might I add and In fact he canceled it entirely because my dog was not welcome now if he's not well. On this phone call with the OWNER I was accused of lying about my cancellation reason, I was accused of lying about my dogs health condition (which by the way I was calling them to be CONSIDERATE of other peoples dogs as well as them) I was reprimanded for "not taking care of my dog" and saying insensitive and not to mention HORRIBLY unprofessional and out of line comments like "it's not our problem you can't take responsibility for your own dog" This place is a disappointment. I had such higher hopes for mine and my dogs experience with them considering my vet recommended this place to me. In efforts to keep this from happening to any other potentially loyal customer I made sure my vets office became aware of the situation and urged them to recommend taking their patients elsewhere. read more

**DO NOT RECOMMEND** This past experience with boarding has been the WORST experience by far and they have lost 3 dogs from their so called "loving and caring" facility. The front desk is plain out rude and unprofessional. When trying to reserve a cabin for a 4 night trip, my mother and I had received 3 different totals. The initial total was $800 for 3 dogs for 4 nights. Which seems like an outrageous amount but again, knowing they would be socialized and we could monitor was still leading us to stay. Then we got two additional calls after with TWO more prices of what our total would be, landing at around $540. As it was much lower to our original offer, we booked. Upon drop off, the front desk seemed to not know what was going on and seemed annoyed I was there to drop our dogs off. She asked us if we were another family dropping off which I had to correct who we were and our reservation should be reflected. She then huffed and seemed to roll her eyes that she had to deal with it and you could tell something was off. Since it was just myself and my fiancé dropping off 3 dogs, we decided to do one at a time to make it easier for everyone and since we had two bags of food/blankets/toys. Again, the front desk was taking her sweet time and asking question after question even though it should all be on file since we have stayed there a few times in the past. Also, since I have worked there myself, I know what the protocol should be and that she could've made this a much more enjoyable experience or as I was debating on canceling our reservation last minute since she made me not feel confident in dropping off my loved ones. She then asked what my moms dogs food routine was and I stated that I wasn't 100% sure but my mom left a note on the bag of food that will reflect. She then asked again and stated "Just tell me so I can write it down" and I had to repeat , I am not sure as it isn't my dog, it is my mothers but she left a note. She also stated that our dogs would be separated. After asking why that was, she stated someone else must've messed it up and she seemed angry she had to "fix" it and make sure they were all together. Honestly, who knows if they ever were. Continuing with more attitude, she tried to dismiss us without even taking our 3rd dog, forgetting who was even being booked and not knowing their names and that the dog on the leash with me hadn't been taken back yet. As we were away, I noticed on the cameras multiple times of dogs being humped and the staff not paying attention. At some points there were so many dogs in the yards it seemed unsafe as if a fight broke lose, there's no way a single person could get to the fight in time and break it up successfully. The last day, I noticed none of the 3 dogs were out in the yards. I even gave it a few hours to see if they were bringing more dogs out and never noticed them. So both my fiancé and I called and were told that they were EXTREMELY understaffed and EXTREMELY overbooked. So they had to rotate dogs out. How does this even happen? Upon pick up, the same front desk rep stated a different price for the grand total, a lower one that the previous offer. As we have been told so many different prices at this point, we didn't question it. She seemed confident in her answer and was already gathering all of our belongings. She brings out our last dog without her being on a leash or asking for our other leash since we were doing one dog at a time, and she just opens the gate to the front lobby for our puppy to run out towards us. Of course our dog is overly excited as it has been almost a week away so it was hard to keep her calm and put her leash back on to take her out to the parking lot. Mind you, there was also another older man waiting to be helped in the lobby and it felt almost embarrassing that this girl just let our dog out with no leash and didn't even say goodbye or any acknowledgment. Not even a few hours later, we get a call from the SAME girl at the front desk stating we did not pay in full and still owed $196 for the third dog. I asked why wasn't this caught and that we had cash and she stated she "didn't realize they were all together"........tell me how that even makes sense? You brought our THREE dogs to us that have been there for days and you didn't know they were together? I directed her to my father as he was willing to pay all on card when we were there picking up BUT since it was almost $200 cheaper, we paid in cash since we had that on hand. I do NOT recommend this place at all. I am honestly surprised this place is still up and running or the owners haven't been caught as I have read many other reviews and feedback about their experiences with this place. At the end of the day, we just want our dogs to have a good time , to be safe, and to make their owners feel comfortable with where their loved ones are at read more

Albus, our now 10 mo old Cavalier King Charles Spaniel, has been playing at camp bow wow Pensacola for 4 month and I wish I could give them 10 stars for how much he (and we) love it! We can't even say the word camp out loud around Albus because if we do we had better be prepared to take him right away. He spends all day playing in the play yard and only an hour at lunch in his very spacious crate. After a few hours of playing, he spends most of the hour passed out and snoring. We have boarded him over the weekend three times so far and are so relieved knowing that not only can we see him any time we want having fun on their pet cams, but we also know he is being well taken care of by Cindy and all of the staff at Camp. read more

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Very disappointing. I over heard an employee making a negative comment about my dog. When she thought I wasn't within hearing distance. When I let her know I heard her she raised her voice and was very unprofessional. I asked to speak to owner but she never came out and has never called me. If you have a high energy dog or puppy this isn't the right place for them. They keep too many dogs in a room all day and although advertising shows outside areas, I never saw the dogs outside. read more

I was happy with the daycare, we attend the Camp Bow Wow in New Orleans also. However, the new groomer who is an independent contractor butchered my dog. They told me it was a miscommunication issue. The groomer refused to groom my dog the second time, even though the owner said she could do a good job. Because I wasn't happy, she refuses to groom the dog and now my baby is not allowed at Camp. Since they opened, I had promoted this business and frequented them weekly to support them. So, this is the thanks the owner gives me. Punishes my dog, bans him from daycare because his owner didn't like the grooming. Very poor customer service and terrible grooming experience. read more

Very arrogant owner, she needs customer service skills and shows little humility....maybe an apology might go along way-arguing with customers won't and should not get you anywhere...forget trying to book here if you are new to her operations...there are less corporate managed facilities which have much better and more personalized accommodation for your pets. Search elsewhere. read more

The facility is clean and the staff care about my dog. They know him by name and do their best to care for him like one of their own. My dog loves visiting. The owners are very receptive to my dogs specific needs. I love that we can watch him on the cameras playing during the day. read more

Camp Bow Wow - My dog and his friend he met at Camp Bow Wow - Pet Boarding Near Me - Pensacola, Florida

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My doggie loves Camp Bow Wow. Sammy has been boarded and groomed there since they opened. The owner and staff are always eager to assist in anyway. read more

My pup and I love Camp Bow Wow! She always comes home exhausted & I can watch her play on the cameras all day. The facility is clean & the staff are always friendly! read more

Love this location and the staff are always so kind and helpful. They take great care of my good boy and always give him so much love. 10/10 would recommend if you need dog sitting!! read more

Anyone thinking about taking their pups to Camp Bow Wow in Pensacola? DONT! RUN AWAY. I have to share this so other people don't encounter the same horror story we just experienced! As active duty military members we rely strongly on puppy boarding for traveling and TDY's and we have been loyal customers of Camp Bow Wow all over the country. When we were planning to travel for the holidays and saw that they had just opened a location in Pensacola we were excited to have a nice home for our puppies while we were gone. WRONG. They're housed in what look like shelter kennels for a majority of the time (we know because we continually tried to monitor them and saw they were still in their kennel). They fed one of our dogs the wrong food which compromised his health as he was given DIET food when he has serious issues with gaining and maintaining a healthy weight. The other dog, which has thyroid issues and requires medication at every meal, didn't get it which was admitted to by the owner when she said there are only two vet techs that are able to dispense medication and they are not always there during feeding times. While we were discussing this with the owner she admitted the employees could not find the application I physically brought in just last month which describes feeding instructions in detail. For all of this she graciously (I'm being sarcastic) gave us 20 percent off of half the bill... which is basically nothing. Their facility size is a joke and they cram 15 dogs into a room the size of my living room. They are physically only able to walk in circles around other dogs-- no room to run or stretch their legs. There really is so much more but I'm not trying to write a novel about it. Just know that if you're interested in this business and you trust the brand name of Camp Bow Wow these people do NOT live up to that standard and their treatment of both customers and dogs is atrocious. If you love your dogs do not take them here! read more

If your dogs are you babies THIS IS WHERE THEY NEED TO GO. I just picked my girls up and I am ecstatic with their service. I have a six month old and a six year old with very different personalities and they accommodated both perfectly. They have web-cameras in the day care area so you can watch your dog all day long to ease your worries and this shows just how great their employees are. When my girls would ask for attention they got it, every time. I even had good timing to see my younger pup use the bathroom where she shouldn't and the employee quickly cleaned up her mess and went and gave my dog loving to let her know it was ok. This mama had a stress free week watching them at daycare and a happy heart picking them up read more