This is the kind of review I almost don't want to write because I don't want others to find out how…read moreawesome Laurel Oak is. But, alas, I cannot be that greedy. And this place deserves the praise! We'd previously taken our dog to one of the many other boarding facilities in this area and always been disappointed in the fact that (1) he wouldn't get any exercise because he's not the kind of dog to play with other dogs, he's the kind of dog who wants to walk with humans and (2) he'd always come home smelling HORRIBLE, even if the other boarding places had claimed to have bathed him. Then we found Laurel Oak, and we haven't looked back! We love that our pup gets two walks a day here, plus hours and hours of supervised play time. We love the Facebook posts showing that he's doing okay and "making friends". ;) And we love that when they say he is getting a bath, we can actually tell that he got a bath! This place is not really convenient to our home at all, but we keep going there again and again because we are so happy with the service and attention our dog gets. That alone is a testament to how great this place is.

I had an appointment to bring in my dog to be evaluated for a daycare spot, but before I brought…read moreher in, I spoke with the general manager on the phone to ask about the other Yelp review that stated they use electronic bark collars. She said they no longer use them after they had an incident regarding one, but they allow owners to bring their dogs in already wearing them. I asked about the wording of the waiver owners are required to sign, specifically asking if it had been revised so that it no longer required owners to legally consent to allowing the company to put bark collars on their dogs. She was evasive, stating she hadn't looked at the contract lately, wasn't sure if it had been revised, it was not going to be revised for the next few weeks at least, etc. I said, "Well, if you're not going to put bark collars on the dogs, then there is absolutely no reason why the company would need to keep that part in the contract, right?" She had no answer for that, other than saying "It's for owners who bring their dogs in with the bark collar already on, but we do not provide them." I said, "Well, how is it worded? Does it talk about the owner providing the bark collar, or does it require the owner to give consent for the company to put a bark collar on? Those are two very different things." She could not - or would not - answer that question. I asked her to get a copy of the contract, look at it, and read me the relevant part so we could just get clear on what the waiver actually stated. She said it was available online, but only after I signed up and signed in as a client and gave them all my information. I said, "You can't take 2 minutes to just read me the relevant part without making me go through all that?" She could not. She was busy; she had better things to do than provide minimal customer service on an important issue. Clearly, she had something to hide. My guess is that at this time the contract has not been revised and it still requires owners to legally consent to the company putting bark collars on their dogs. I'm not okay with that. I canceled my appointment. They didn't want my business enough to bother answering a simple yet important question, and I don't want to give my business to a company who requires owners to legally consent to authorizing the company to do what I view as torturing dogs, and tries to hide what they're doing. If you want humane, compassionate care for your furbaby with an above-board, honest and trustworthy company, look elsewhere. There are lots of better options.

Bed & Bark is by far the best place you could imagine trusting with your Dog, Cat, or Small Pets…read morelike rabbits and guinea pigs. Here's why. First off, the service is exceptional, with a reception staff that goes above and beyond to accommodate the pet guests, owners and staff. The handlers provide wonderful communication and updates, and genuinely care about the animals like they were their own. Management is also engaged and amazing to work with when necessary. Cleanliness! The level of detail when it comes to the cleanliness of this place is next level, their sanitation equipment is always keeping kennels and play zones mess free. You will never have to worry about your pet playing in their messes or other pet messes. they are always on top of things and they keep cross contamination to a 0 level. Safety! The level of caution and safety is exceptional here. Between caution cards for guests, dietary notes, and team communication when navigating their top of the line facility, you can rest assured that your pet family member will receive top of the line care with a presidential level detail! This place is safe, clean, compassionate and full of animal loving people who go above and beyond, and you should give this place and their compassionate and dedicated team a chance to give your pet a vacation while you have yours! I know for myself, when I go on vacation I will be choosing Bed and Bark to care for and watch my fur baby!

I'm updating my review because I asked this facility for a refund after my dog's condition declined…read moreunder their care. In response, they told me to first remove my reviews from Google and Yelp in order to process the refund. That alone reflects how they handle complaints and accountability. I boarded my dog Mishka here while attending my sister's funeral one of the most difficult times in my life. The photos they sent showed Mishka looking terrified and unwell, but they kept saying she was "doing great." I asked four times for my emergency contact (my nephew, who has a close bond with her) to visit and check on her. They denied every request. I also asked that she be walked, and they didn't cooperate. I noticed in two or three playtime photos that she was on a leash, and when I asked why, they said it was for her safety because she's a jumper but isn't this supposed to be a place designed for dogs to play? When I picked her up, she was dirty, had visible signs of diarrhea, and her ribs were showing. A vet confirmed she had lost over 13% of her body weight and suspected stress from boarding as the cause. At first, the facility said they would review covering the vet bill then later refused. Instead of taking responsibility, they focused on silencing my experience.

We take our golden doodle here for boarding. We've taken…read moreHarvey here maybe 5 times over the last 2 years and sometimes he stays a week at a time. They board and groom dogs and cats. They require all pets have proper vaccinations and before accepting a pet, they do an evaluation to determine temperament and if the pet is suitable for boarding. The staff here is very friendly, professional and organized. I've dealt with the Shift Manager, Megan the most and she has been great. The also do grooming in addition to boarding but we've never had Harvey groomed here. They have what is called The Bark Shop where they stock all sorts of pet supplies, not just for dogs but for cats as well. Since the state of SC has improved Highway 160/Fort Mill Highway, access has become much simpler. There are now 2 driveways, one to enter and one to exit. They have added colorful signage so they are easier to spot from the highway.

Recently went to get 4 of my kitties' nails clipped. I did not realize that $35 was expensive for…read morejust nail clipping...until I talked to others who could do the same thing for $5. The place inside barely had any light. There was a dog who kept barking. It is not an environment I'd want to bring my cats back to. There was no table for them to sit on. The lady sat on the floir to clip their nails. I will not be returning.

We've been going to this salon for over 4 years now, and trust them with our sweet Shih-Tzu. They…read morewelcome her by name every time, seem genuinely excited to see her at each visit, and I trust that they treat her well during each visit. She always looks and smells great when I pick her up, and she always has the cutest little bows in her hair! My little girl always seems happy when we leave and of course always looks precious. They're reasonably priced and they never keep her "all day"; she's always ready within a couple of hours after drop off, so I feel like she doesn't just sit and wait in a cage like most other salons. This is a great spa day for my fur baby.

We took our dog Otto there. They do great job very friendly. Will continue going there every time…read morewe are in town.

I love how--when I tell Pierre (8 yr old Pek-Chihuahua mix) he's "going to Big Red's"--his ears…read moreperk up as head cocks, eyes light, and the last three minutes of our drive there are filled with excited whining--he actually nearly chokes himself on the car leash when I open the car door, leaping from the SUV to race into the building with a huge smile, forgetting all about Mom immediately. HE's gone there for over two years now for daycare twice monthly and many times boarding, and owner Blair knows him well, greeting him by name. I've ALWAYS been treated with respect and professionalism by the staff. He had gone to another local daycare for a couple years prior to that and I didn't return after an unpleasant experience. I personally really like the fact that they understand canine behaviors, and will not allow truly aggressive dogs there, but that all dogs, large and small, can romp and playfully rough-house in canine fashion, with positive supervision. We love Big Red's!

I took my 10-month-old puppy, Mack, to this facility for daycare yesterday. When I picked him up, I…read morewas informed that he had some scrapes on his side. I was told that the injuries were minor and were believed to have been caused by Mack bumping into things because he is an exuberant, playful puppy. I was also told that the scrapes had been cleaned and that there was no reason for further treatment. I specifically asked whether Mack had displayed any aggression or behavioral issues while at the facility. Heather, the manager, assured me that he had not and described him as simply being very energetic. The following morning, Mack was clearly not himself. He was lethargic, whiny, and refused to eat. I took him to my veterinarian, who examined him and determined that the wounds were consistent with a dog bite. I immediately attempted to communicate this information to the facility. Unfortunately, rather than addressing my concerns, the facility became defensive. The person I spoke with by phone requested a photograph of Mack's injury. After I provided the photograph, I received an email stating that the injury was "superficial" and did not require treatment. My concern is that the facility failed to accurately identify or communicate the nature of Mack's injuries. Dog bite wounds can appear superficial externally while causing significant underlying soft-tissue damage, which is why I believe this incident should be taken seriously. I am sharing this experience in the hope that other pet owners are aware of what occurred and that the facility takes appropriate steps to prevent similar incidents from happening to other animals. When I attempted to obtain an incident report, as I had been advised to do, I was threatened with a restraining order. I found this response particularly concerning given that I was simply attempting to document what happened to my puppy and obtain information about his care while he was in the facility's custody.

Our dog Violet loves Sheba's! She is boarded at their facility whenever we go on vacation & she…read morealso attends their camp once a week. We cannot say enough great things about the staff and their services! We are so Blessed to have found them!! We know when we are out of town Violet is in good hands!

A year ago I found Sheba's for my fur baby. Best find ever!! The previous day camp wanted my puppy…read moreon medication to calm her down, she is a lab. puppy. Kelli informed me to return Jolo unmedicated and let her have a day of play as a dog. We have been going back weekly ever since. Kelli and the staff are AWESOME, they give every dog unconditional love and attention daily. I also found my 2nd dog ( a rescue) at their adoption event, they have help show him what love and safety is for a dog. I would not trust my dogs anywhere else. Marnie

The owners are enthusiastic and took good care of Moose. The facilities are clean and supervised…read more My guy enjoyed the pool, and must have used his energy for the day. It's couch time for him.

I have been a long-term client for over six years. Today I picked up my dog from daycare 1 minute…read morelate (6:01 pm) and was charged a $15 additional fee. Outrageous new policy! You just lost a client, folks. We'll be using Camp Bow Wow from now on.

Great boarding for my girls. Owners are super responsive and I always feel comfortable leaving my…read moregirls with them while out of town or on vacation.

I have used Four Paws for boarding and grooming. The facility is new and very clean. My dog was…read morehappy tired and clean when I picked her up. The owners are passionate about their work and caring for the animals. I will definitely use them again!