Chuck's does fantastic body work at a reasonable price and never gouges. I highly recommend him for…read moreall your bodywork needs.

Fantastic job done on my Subaru! It took a couple of weeks to finish because my car was really…read morebanged up, but the guys here went over and above the service I was expecting!! My car was beautiful and the inside was spotless, cleaner then when I dropped it off. Chuck has amazing customer service, I'm so happy with the results.

Absolute hacks. I wouldn't suggest taking my car here if you care about it. My car was hit by a…read moreState Farm driver, and I took it to Gerber for an estimate to be repaired per State Farm's request/recommendation. Amber asked me about the damage my car sustained, then proceeded to ignore that information as she snapped photos, leaving several damaged items off of her estimate, and actually specifying the wrong grille for my car (a difference of over $600 for that part alone) even though we discussed issues with my adaptive cruise control (the estimate CLEARLY marks the grille she spec'd as "NOT FOR VEHICLES WITH ADAPTIVE CRUISE..."). Then, three days later, she calls me to ask if I'd like an estimate done on my car, completely forgetting that she had just seen me a few days prior. She also never e-mailed me a copy of the estimate despite a promise to do so. As a result I now have to go through the process of getting ANOTHER estimate from ANOTHER shop and waiting for ANOTHER payment from the insurance company. I was considering having my car repaired here, but if they can't get the details right during the estimate, I don't trust them to fix the car properly. Sorry to pull you away from TikTok to do my estimate, Amber. I hope it wasn't too much of an inconvenience.

Absolutely amazing! We damaged our tailgate to the point of not being able to take it up or down…read morewhile on a cross-country trip in our new fifth wheel! Turns out you have to make sure the tailgate is down before you pull away :(- Anyway after calling a few places we were referred to call Gerber we were spending one week in Mentor with family. Jeff was the person who helped us and he was fantastic! Jeff Knew exactly what we needed he pre-ordered the parts and we got it completely finished and ready for our trip to continue one week later. They also kept us posted the whole time we were never left wondering if this was really going to happen or not. And someone always answered the phone and happy to help us. Highly recommend this business. It looks brand new and it was literally hassle free! Thank you guys you are fantastic!

I had gotten into an accident right before christmas and this car shop was nothing but helpful and…read morekind! They were nothing but patient and helpful. The main issue was insurance - it took around 3 weeks for them to sort it out. Bob updated me as much as he could - made sure to let me know everything that was happening with my car. He was so kind - everyone there was patient and made sure it was done correctly. Not to mention the work on my car ! It looks brand new again. Runs just like it did when I first got it! Will definitely be back again for my car needs.

Great work and quality at Concord Collision. Everyone is super friendly and helped me with my car…read morein no time, to get me back on the road quickly. Thank you!!

Concorde collision is a relatively new state-of-the-art body shop building Concord on Ravenna Road…read more As I have been around body shops for the majority of my life I was was rather impressed with this one. Well one could say the name is misleading collision he does so much more than collision. He also is a mechanical shop. In the past year since he's been open my daughter has wrecked her Jeep where she rear-ended somebody and did about $14,000 in damage. John and Dan worked with my insurance company and it was fixed in short order. Something else he's also done for me was mechanical. While I'm pretty mechanically inclined and I'm certainly able to perform many automotive tasks on my own I simply have run out of time and John makes it affordable and worthwhile to take my car to him. He has replaced the brakes on my truck and the brakes on my wife's Audi. Something that's of note is that every time I've been in there he always has a customer that brings in the project car that is a challenge. I've seen him replace entire drive lines in collector cars, repair prior work on a previously repaired salvage car that was questionable and make it so it's safe. He has installed an outfitted equipment into a former airport bus so it's a mobile gym, repainted 70-year-old cars... He runs a pretty interesting business. I made him multiple referrals from friends who have taken their gas tanks from an old ATV in to get fixed, work on a alignment for a race car, even install some aftermarket accessories. Did you buy some tires from tirerack.com and or Walmart and want to get them mount and balanced? Yep he can do that. He has two lifts and a state-of-the-art alignment rack and also a frame machine. Anytime you go there you're bound to see something interesting in addition to getting a great value on getting your car fixed whatever the problem is.

Worked with my insurance to get everything covered. Got my car back to me super fast right at…read moreChristmas time. Super easy to talk to. Very easy to deal with. Super nice guy.

S&M Auto Body came highly recommended I now understand why. Super friendly, honest, and fast. It…read morewould be my first recommendation if ever asked if I knew an auto body place! Even better it's right down the street from where I work in Willoughby.

My issue isn't with repairs, as I did not have a chance for them, but estimate and evaluation. Last…read moreyear I unfortunately hit a deer with my 12-year-old car, causing a broken headlight, dented fender, and dent in the hood. (The deer ran off; hopefully it lived). D&S had the car around six days but evidently did not remove any parts. They marked it up and notified my insurance company that the entire front end would need replaced and repainted, more than doubling the estimate, and making the car a total loss. I do not understand why they did this, other than they appeared very busy with more lucrative repairs, but I am speculating. In any case, it put me in a bad spot, as my insurer wouldn't consider my getting another estimate, and other shops wouldn't accept a customer paying out of pocket. Around that time, a family member became very ill, so between hospital visits and assorted life things, I bought a new headlight, a used replacement fender, various clips, nuts and bolts, and repaired it myself (for under $500 with a fair amount of learning, but I still have the slightly dented hood). It passed the state inspection (with compliments, even). For a while I was concerned the car would come apart like the Bluesmobile, but it's been solid. And while I'm proud I managed it, my experience with D&S Chardon and the position they put me in added a few frustrations during a difficult time.

I've been there twice in the last week to pick up my car and BOTH times the new panel was not fit…read moreproperly to the vehicle. The first time, the new painted plastic panel was off by 1/4" and obvious from 10 feet away. The second time I went to pick it up, the 1/4 gap was corrected, but the panel was gapped on one end and bulged/squashed on the other. Certainly NOT a proper fit. Ok, just got back. They made it right and were very apologetic. Most of the front-end is held on with plastic clips and they were able to get it adjusted to a satisfactory point. Nice folks, but I was pretty fumed about going back and forth 3 times. In the end, the paint matches perfectly and they made it right.