CB and his team are top-rate. Professional, friendly, honest, transparent, and have very fair,…read morecompetitive rates. My dad was an excellent mechanic by hobby, and my husband is equally versed, but there are some things better, or less time-consuming, left to the pros, as was our latest urgent issue with our van. We were referred to CB by another trusted mechanic because the scope of working needing to be done was larger scale and he knew it could be done faster and likely less expensive at Lilburn Auto. Good mechanics typically know good mechanics and know bad referrals could reflect back on them as well as good referrals. We remain grateful for the referral. In the two instances we've gone to CB, he's been responsive, kept us informed, been honest about options, potential outcomes, and guided us to best solution for the situations at hand. It's clear they care about the work they do and appreciate their customers. Most recently, we had an issue on the eve of a holiday. We called, explained the noises and what we thought were going on. They fit us in, had it diagnosed and gave us an estimate and said they could get it fixed by end of day, which they did. They gave us a heads-up of things to be on the lookout for (some we were already aware of), but no pressure or scare tactics. The bill for parts and labor was in line with our expectations. As an added bonus, we get three free months of Sirius XM thanks to an affiliate program. In a world where so many are out to make a quick buck and not care about customer service, quality, integrity and kindness, CB /Lilburn Auto are a refreshing exception to the rule.

I felt like they were not experience at all. CB was trying…read moreto charge me twice when it should of been right the first time.

Horrible!!! I was…read morereferred to Pro Touch Auto by CarShield, and my experience has been a nightmare. My car was towed to their shop and kept for over four months, only to return with new problems they caused, including a gas leak, missing undercarriage, and a turbo cover that was never replaced. I had to bring my car back several times for issues they created. My cover to my engine was left off and the under carriage cover was not place on properly and cause it to drag causing more problems. Despite claiming the work was under warranty, they refuse to honor it and will not return my calls. I have called from other phone numbers and the owner Justin answers and have lied to me several times that he'll get back to me and never does. My car not drivable and has been for months now due to the poor workmanship, missing parts, and total lack of accountability. This has caused me enormous stress, financial hardship, and frustration. I trusted them based on a CarShield referral, and the experience has been completely unprofessional and unacceptable. Avoid Pro Touch Auto in Fayetteville at all costs. I hate that I have to write this review and held back from doing so because I thought that Justin would do the right thing and fix the problem his shop created. I am totally disappointed and wouldn't wish this on my worst enemy!!!! Services General repairs & maintenance

When I had my car serviced here to repair a dent on my driver's side door hit by a deer, my vehicle…read morewas kept for 3+months and was returned in worse shape/condition. I refrained from writing a review for several years because I didn't have anything nice to say about the service or my experience. However, recently I have received several emails asking for my review of their service. I could go into detail but I do not wish to do so.

This is my follow-up to the review I originally posted. After that review--and during my second…read moreappointment--Service Manager Chris Davis voiced his displeasure that I hadn't given Nalley Acura a chance to "make it right" before posting, and also told me I would not "receive another survey" because of the unfavorable feedback I submitted. Today was my third appointment for the same unresolved brake issue. I arrived for my scheduled 7:00 a.m. appointment only to be advised there were no loaner cars available, which I need for work. As a result, I left without being serviced. I am now forced to schedule a fourth appointment for the exact same problem. I have already paid $600 out-of-pocket, waited more than five hours during my first visit, and the brakes still have not been repaired. This is excessive, time-consuming, and unacceptable. At this point, I expect a full refund of my $600, for Nalley Acura to cover any further repairs in full, and for a loaner to be provided without excuse. While Chris Davis did cover the cost of filters missed in the initial inspection, that does not change the fact that after three appointments the issue remains unresolved. I now ask Nalley Corporate to get directly involved, as requiring four visits for brakes is completely unacceptable for a luxury dealership. i do hope that this will be the last of unpleasant experiences with Nalley Acura and that this issue will soon be fixed.

As we know buying a car is such a longggg drawn out process. So I went in prepared with my snacks,…read morewater, research , questions and patience. Also, pre approved with a great apr already (this will be a long review, fyi) FIRSTLY, customer service was MID! when I arrived, there was no one in the front to greet me. No sales person outside or even near the front. I had to walk around before I saw someone. Mind you I an appointment and I was supposed to work with Charles (who someone had to call to let him know I was there & he was recommended to me by their secretary Kherra) thankfully I didn't work with him. In my opinion, his vibe was a little off. He did not seem interested in working with me, so im happy I was redirected to Martin. Also, I want to say and make clear that Martin was GREAT! He's a good sales associate. However, the Manager Charles Wilson cost him MY deal on yesterday. SECONDLY, because I went in by myself as a female, I guess they thought I was a target, WRONG! I was prepared. Martin was great with showing me the vehicles that I was interested in. He wasn't as knowledgeable to some questions that I asked, but he did his best to figure it out if he didn't know. CONS: during the negotiation process, I was immediately asked to pull a credit application and when I refused I could sense the push back giving. I was told that there was no way for me to get an estimate regarding my monthly payments without pulling my credit. Which is false because unknown to them, I had already had a preapproval letter and my APR. They definitely could've guesstimated. As we crunched numbers and they almost got to the number that I was comfortable with, I felt as if they began to pressure me to take the offer for the car, but I was VERY direct about what I wanted to pay and that was THAT. I was almost about to agree and close the deal, but then the Manager Charles Wilson came out (mind you he didn't even really speak or talk to me prior to this BUT he did interrupt and come by the desk multiple times trying to get keys or whatever from my sales person) he came in very assertive and slightly irritated because I would not fold, and was pressuring-- IN HIS WORDS "just lease the car. I mean why wont you do that. we can run your credit and get you a better apr and down to the price that you want." I knew for a fact that they weren't going to be the APR that I already had, and I expressed that to him and again I saw the irritation as he spoke and said "well we work with plenty of banks we can beat that." He was pressuring me to pull my credit again, because by this time (1pm ish) they were really trying to sell me the car, and I was not allowing them to bully me. I ended up, leaving to think about the numbers and everything that had occurred, and I came to the decision to go somewhere else to do business. I didn't feel comfortable giving them my business after Charles tried to pressure me into leasing, even after I told him, I did not know much about it and needed to do my own research. He was still adamant about just leasing. SOOO WERID! The vibes was off at that location. If I can help it, I'll never return back or recommend this location. ***PROS: I stood my ground and decided to visit another location. & I received MUCH BETTER SERVICE from the beginning to the end. They even stated themselves that my APR rate was great and there's no need to rerun my credit again. I got the car and car note that I WANTED at a new location. Plus a few complimentary add ons that the first location never offered, they were just too busy trying to pressure me into a car. And Im only giving a 3.5 because of Martin.

We had a tree snap on Saturday. We called Serious Tree on Sunday morning bc we were worried it was…read moregoing to fall on the fence and into a neighbor's yard. William came out promptly and explained the process the tree would require to be safely removed. He honored the deal on yelp giving us 5% off and also quoted removing a second dead tree as well. Within an hour they had a whole crew in our backyard working to remove the trees. We watched guys climb into the tree canopy and work diligently to cut the trees down. It was an impressive and efficient removal! Both trees fell exactly where they said they would. Before the started they took down part of our fence so the tree didn't destroy it. They put the fence back up after they finished and it looked good as new! We are super pleased. Especially considering we asked them to do this with such short notice on a Sunday. Highly recommend!

Horrible company! I paid for them to cut down trees in my front and back yard over $2000. Their…read moreprices are very low and that is a reflection of the service you will get if something goes wrong. I called and spoke with the owner about an issue and got a lot of attitude and he was outright disrespectful. Think twice about working with this company. If you do, watch everything and make sure your contract is buttoned up. They will say they are grinding the stump and when the tree grindings evaporate you may still have a stump underneath. They do things very fast - they're a quantity type of company not quality. Take lots of pictures and videos. Better yet, get someone that has good reviews and will take care of you if something goes wrong.

Reached out to Mini Boss 2 replace 4 oxygen sensors on a 2008 Lexus GS350 AWD...George said he…read morecould do it for 300.00. We agreed. Based on the 5 star reviews on Google. wished I would have checked YELP. I left a 1 star on google and it doesn't even show up!! I know his 5 star reviews are bogus as ever! George did not come nor disclose he was sending someone. We just got a random call from N.C. #. This guy was Chris and we knew nothing about his coming to do the work. Never disclosed until we asked who was this calling about the work we asked you to do. George as very rude & disrespectful person did not handle anything correctly. This guy Chris showed up late, he was rude, broke a tool, left my keys in the car with doors unlocked & parts gone with him for dang near an hour. Had to call George bc his guy didn't answer George made excuse after excuse for this man, so much so it was disgusting. Ao I asked George so it's acceptable for your men to leave a customers keys in an unlocked car without letting them know you gotta run off? George well he texted you! & George felt that was sufficient. These guys are bogus & the 5 stars are total bull crap. They are NOT PROFESSIONAL, They work is Shoddy and Trash! Chris has completely screwed up my whip! DO NOT ALLOW THESE GUYS TO DO ANYTHING ON YOUR CARS. After Chris finished the work I took the car for a spin... all good on surface roads jumped on highway to find out my car is now got a check engine light on, car hesitating won't pick up speed, wont accelerate, riding rough as ever, now car has never performed like this ever! Called George bc the Chris guy ain't answering George immediately starts defending Chris, then starts talking about how old my car is and that it's the parts I bought being rude, disrespectful, & plenty more, then after he said everything but what should have been said I shared that I will leave my experience in review that touch his l petty spirit! "We'll go ahead and do what you have to do" ok I will. If you want your car messed up! If you want to deal with a rude as man who defends the stupid move his employees make then definitely this is your go to. There is no way you have all five stars and get to me and destroy my car, to the point I have to have it towed to the dealership bc the Rude guy George says since I bought the part he's not in a rush to get anything done & he will get to it once he's back in town the following Thursday. I don't trust issh about George or his Mini Boss Team. If you want your car trashed & the owner speaks about how old the car his after his man's mess your whip up then yes give them a call. They can def get your set up to have your car towed & have the check engines light come on when replacing the O2 Sensors. I know for a fact they can't do the work bc it was not done right & this isn't a chance you should take.if I could share the recorded call on this review I guarantee NO BODY WOULD DO BUSINESS WITH THIS MINI BOSS BULL CRAP COMPANY... Call them at your own risk, & when they mess your whip up please be reminded of this shared experience. George is rude, he comes off cool as a fan on Initial chat yet say something about the work or performance of his guy & you see that rude, over talking bs come out. This how I found my car with the key to the car left on the seat while Chris was gone for dang near an hour.... That code & the red circles are all the errors that came up after Chris messed the car up. And when Lexus is done I'll be back with a follow-up & tell y'all exactly what Chris fk'd up. Stay tuned.... We ain't finished George.... We gone let the people know the truth since you cool with.

I love giving 5-star reviews, and Gerardo with Mini Boss Mobile Mechanic has earned it! He's now my…read morego-to for car repairs. Watching him work was pure magic--knowledgeable, efficient, and equipped with all the latest tech. He can handle any modern issue and knows how to fix cars of any year (though he focuses on post-2000 models). Gerardo diagnosed issues with two different cars in under five minutes and fixed both within an hour--truly impressive! If you need a mechanic, give him a call. And be nice--he's the real deal!

I called Mr Electric on a Monday and they were here by Wednesday. I received excellent…read morecommunication prior to the technicians arrival. I even received a text with his picture. The young man did a great job. He seemed very honest and hard working. He was finished with our project quicker than I anticipated. I will absolutely call them again

Mr. Terrance is professional, prompted and has excellent customer service. I had issues with my…read moredaughter's vehicle. I called and left a message. He immediately responded to my message within 5 mins. I was so upset and was rambling. With his calm tone after he listened to me go on and on (lol) he stated I understand your frustration and asked me where I was located. To make a long storey short, Terrance diagnosed my daughters vehicle and gave me his professional opinion and his personal opinion of what could be done and what he would do if it was his daughters vehicle. I could appreciate that. But most importanly, He listened to me completelly without interrupting me. Terrance thank you ao much. I have and will continue to recommend your services. Blessings to you and your company.

I met Terrence years ago, when my VW Passat broke down. Now we all take all of our cars to him…read more Honda CRV, Dodge Ram, Audi A3 and Infiniti QX50. Terrence is a fabulous mechanic and person. He has become a trusted friend and realiable professional.

They were knowledgeable, professional and worth every penny…read more Not many places are able to have quality mechanics when it comes to European engines. I am very satisfied with the work done on my mini cooper. Prices were fair and the turnaround was within reason, specially in the eve of the holida weekend.

Top tier! Munich West takes car of my vehicle like it was one of their personal possessions. I…read moreappreciate the flexibility of the employees and advice of care for my Audi.