WOW! Where to start... if I could give this company ZERO stars, I WOULD but because I have to give them at least one, that's all they're getting from me.
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Of, so first thing first, I came from Houston TX to Mississippi for this installation. Nowhere in Houston had all of the parts to install my hitch & since hattiesburg was my pickup location, I decided to go ahead & get it done there. They were the only people available to install my hitch (which I see now they were probably available because their work is sh*tty & nobody wants to use them). Any who, Eric C. from AutoZone on Broadway dr, got my parts for me. I used to work there & if you've ever been there then you know Eric is top tier with his knowledge about vehicles & parts. Well, Camper City told me the parts were not correct & I would have to use theirs because they had it in stock. Come to find out, I had all the correct parts. They just wanted to sell me their own which in the end with these results, I am happy it worked out this way so the imperfections were not because "I used my own parts" but more so on "we are going to screw her over because she's a black woman" (yes they gave off racist vibes). Ok, cool fine I used their parts & got my refund from AutoZone. Now, I made it KNOWN that I would be using the hitch THE SAME DAY so I don't even know why they attempted to screw me over in the manner that they did. So, my bolts were not screwed in tight (which after reading their reviews I see now this is a normal thing for them) & also where they removed my muffler to install my hitch, it was not reinstalled properly. It was placed to hold in a spot temporarily & later down the line would need work. I guess they were not expecting me to utilize the hitch the same exact day I got it installed. My trailer came unhitched from the hitch while I was driving (fault of uhaul because they did not put the trailer on properly amongst other things). Had uhaul never put the trailer on incorrectly & had the many imperfections with their product, I would have never known about the imperfections of my hitch from Camper City.
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Fast forward to me calling them to inform them, Jason was EXTREMELY sarcastic on the phone. MAJOR A**HOLE! He laughed on the phone & made jokes about how my family & I almost lost our lives. I hung up on him because how can you as a business's employee do such a thing. Then, I called back & James lied like he was the person I'd talked to; however, there's DEFINITELY a difference in the voices & I IMMEDIATELY called him out for it. Attached are picture of the bolts on both sides lose & also, the damages done to my muffler. If no Pictures are attached, it is because the website I am leaving the review on doesn't allow pictures (I copy & pasted my review on all forms I could). As you can see, screws are lose. This is EXACTLY why women don't go to shops. Men always attempt to get over on them & this has to be stopped!!!! I didn't short Camper City not one penny so for me to get the treatment I got, I am SHOCKED! But again, I am a black woman & they gave off racist vibes. I should have known something was up when James quoted me more than once price on the hitch installation.
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DO NOT USE THIS COMPANY!!!!!! THIS HAS RESULTED IN THIS SITUATION GOING FURTHER THAN WHAT IT SHOULD HAVE EVER WENT!!!!!! read more