Rented an RV on June 14th, 2019 for 10 days to go out of state. Worst experience ever! Loud, toilet seal was broke so it smelled for days!!! TV hanging off wall, curtains falling down, cabinets opening while driving, Tanks were NOT filled or emptied prior to us picking up so we had NO water for 2 days!! Had to get a hotel just so we could shower!! SO many other things wrong!!! Filed a complaint with the Better Business Bureau on 7/10 and the company has NOT responded! Looking for a partial refund of our nightmare trip! BBB says company has an "F" on file! Wish I woulda known sooner!!! Update: 7/26/19 BBB sent a 2nd letter to company and Camper Rentals USA will NOT respond!! STAY FAR AWAY!!!!! read more

I have nothing but great things to say about Camper Rentals USA! The customer service, honesty, the promptness, the price, and the quality of equipment can't be beat! Here is our experience... From Erik in the office to David in the yard these guys are great! My husband and I had a terrible experience with another local company (Tri county RV) and had to rent this RV on the day we needed to pick up! They were overly accommodating and $20 less per day than the other reservation we thought we had :-) This was easy from pick up to return with no hidden costs! While on our trip we had an issue with the generator... Our fault :-)... And they were right there available on the phone to walk us thru it! Thanks Camper Rentals USA! You will see us again! read more

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We rented an RV from these guys for business purposes, and because we were in a hurry we didn't research them sufficiently on the internet. We're never making that mistake again. The generator broke down before we reached our destination in the desert, so that sucked pretty hard. Upon return, we got hit with "we're keeping your security deposit" of $2500 despite returning a clean, dent-free RV. Also, it seems pretty clear after dealing with the aftermath of this that the owner abuses the everloving **** out of his employees. So you know, if the security deposit scamming wasn't enough for you to say "screw this", maybe the fact that this guy is ALSO abusive to his employees will be. If you're renting an RV from this place, and after looking through all these reviews I have no idea why you might, document EVERYTHING. Have video and/or photo evidence of the condition of the RV when you first pick it up and right as you're returning it so you can push back against their absurd claims of damage or dirt. Hopefully we can get our $2500 back via legal process. And hopefully you will read these reviews and avoid this business like the plague. We might get the $2500 back but we won't get back the lost time or energy, or the &#^$!*& generator-less trip to the desert... read more

Went to pick up our reserved trailer for our big family trip only to find that it was covered in mold, smelled horrible and was run down. I spoke with them before reserving it and they assured me that it was a great trailer. Come to pick it up and they pulled out this dumpy trailer. The guy helping us matter of factly agreed that it was moldy and that he probably shouldn't rent it out to us. Friday at 4pm, the day before our trip. Luckily enough we found another business that had good RV's. They almost ruined our trip. Lousy business. read more

Worst rental service ever! First of all, they have really old RV's that don't work. We rented 33ft RV, but that RV doesn't work, so they gave us old, small 25ft RV! After that, we had problems with: generator, indicators, fuel level, black and grey water! Generator stops to work in the desert so we leave for 5 days without AC! Our toilet started to smell on the third day of our trip. When we come back from our trip they charged us extra $2500 for cleaning fees. Bottom line: Always check reviews on the Internet before you rent RV! Never rent old RV! Don't rent RV from Camper Rentals USA!!! read more

I join with the other reviewers when I say "SKIP THIS PLACE!" They are scammers!! Here is my story. I reserved a camper on January 25. I later found out that the camper was too big for the spot reserved so I requested a modification/cancellation. I called multiple times to follow-up on my request and always got a voicemail. Finally, on March 2, 2015, I was able to catch up with Anthony. Anthony told me that they had no smaller campers available and also that the 29 ft camper I reserved was actually unavailable. He told me that since they hadn't charged my card there was no contract and nothing to cancel. He then told me that we were lucky bc if he had charged us already, then he would not be able to refund us our money. The conversation was altogether weird, but I have skipped some details bc this review is already going to be super lengthy. Then, on April 15, 2015 we get an email from Kelly saying that our card has been charged. I called back on April 18 and 19, but just got voicemail. I called back again on April 20 and spoke with Kelly. I explained the above conversation and she said that the owner said he never spoke with us so we would have to speak with him. She puts me on hold and the call drops after 6 minutes. The following email exchange ensued. ON APRIL 20, 2015, I WRITE: "Kelly, I spoke with you briefly today and then was put on hold so you could get the other person who works with you on the phone. After about 10 minutes, the call was disconnected. I don't know if it was my phone that dropped the call (although I called from a landline) or if it was yours. When I tried calling back multiple times, the call went straight to your voicemail. So, I am sending this email in hopes that we can amicably resolve this issue. As I explained on the phone, we already canceled this order well over a month ago. And your colleague informed us that we were lucky at the time because if he had already charged us, he would not give us a refund. Please have your colleague give me a call ASAP. My phone number is XXX-XXX-XXXX. If we cannot resolve this issue, we will pursue the matter in small claims court, which is not a desirable outcome for either of us. " ON APRIL 20, 2015, KELLY RESPONDS WITH: "Hello Hali and Brian, I received your voicemails this morning. I went over everything with the owner who you claim you spoke with. He says you never spoke with him. There is nothing in your file or in our email about a cancellation. ALL CANCELATIONS MUST BE IN WRITING. If I don't have anything in writing, I can't cancel the order. Therefore I cannot refund your booking because you did not inform me prior to 30 days. I have emailed you quite a few times myself asking you what the deal was over the last two months and you never emailed back. If you wish to keep your booking that is fine or if you wish to reschedule within a year that is no problem and no extra charge to you. Please let me know so I can either keep you on the schedule or book someone else." SO I REPLY: Kelly, We spoke with Anthony on March 2, 2015. He also called and left a voicemail that day and sent an email to us regarding the cancellation/modification request. I still have his voicemail message saved. He called from what I presume to be his cell phone--XXX-XXX-XXXX. We spoke to him later that day and he told us that he had neither the 24 ft nor the 29 ft camper available. He then told us that we were lucky because he hadn't charged us yet so there was nothing to cancel. He explained that we actually didn't even have a contract yet because he hadn't charged us anything. He said that if he had already charged us, we wouldn't be able to get our money back. March 2nd is well in advance of the 30-day cutoff you mention in your email below. I can pull my phone records to show that we spoke with Anthony at length. As for your contention that you have sent us several emails, we have not seen any such emails outside of the March 2, 2015, email from Anthony, the one we received from you on April 15, 2015, and the one you just sent below. If you could please forward them, it would be greatly appreciated." THE NEXT MORNING, I GET AN EMAIL SAYING: "Good morning Hali, so I have refunded you in the amount of $346.83. Please remember in the future that all companies need cancellations in writing and not over the phone." NICE APOLOGY, JERKS. YOU BASICALLY ACCUSED ME OF BEING A LIAR. THANK GOD I SAVED THE VOICEMAIL AND HAD THE CELL PHONE BILL TO PROVE THAT I TALKED TO THESE SCAMMERS. DEFINITELY SKIP THIS PLACE IF YOU CAN!!!!! read more

The staff here has always been incredibly helpful with all of our RV rental needs. In our experience the RV's are always clean and ready to go when we get there. The entire rental process went very smooth from begining to end. The last time we rented from them we were about half an hour behind and the staff was very polite and accomodating for us. We're local so we often rent an RV for the weekend to take up the coast but we have taken longer trips with them as well. As far as rental companies go these guys are great to work with. We definately recommend Camper Rentals USA. Shaun and Amanda read more

This is the second time I have rented an RV from Camper Rentals USA. I am so happy with their service. They were helpful and diligent and made every effort to make my trip enjoyable. Their prices are reasonable and the rigs are well maintained. I would recommend them highly. read more

I can say only the best about the customer service of Camper Rentals. They are very helpfull and I really appreciate all their work. Thank you very much! read more

Worst rental experience ever. We camp 3-4 times a year. We usually use a different company (Road Bear, Awesome) but thought we would try RV America since it was so much cheaper. Bad call. This place is such a scam. When you walk in the door after your rental be sure to have your list of complaints ready. 1st- They said we scratched the decal on the side of the RV. The decal that was cracked and old from sun damage. We did not, but could not prove it. 2nd- The dump hose was broken. We were able to borrow the dump sites hose for $10. 3rd- They didn't clean the thing. We found a hair by the toilet when we got to our destination and parked. When cleaning the RV for return, the wall next to the stove was covered in grease. We didn't cook. When they mentioned a cleaning fee I was stunned. I mentioned the hair and grease. He said we would waive the fee like he was doing me a favor. 4th- They were 90min late for our pick up reservation. Add to that the girl up front was rude and offered little assistance with the walk through. To light the stove she said it was a little tricky. Use the lighter (not included) to light the thingy (pilot) inside. Part of the reason we didn't cook inside. 5th- Batteries held no charge. We had to run the generator 2hrs a day to recharge the batteries enough to last the night. They were too happy to charge generator fees. 6th- The guy handling the issues listed was THE rudest, most unprofessional I've come across. When we said we didn't scratch the RV. His response "we'll just keep your $1,000 deposit. I do this all day every day". We protested for quite some time. He stated that they clean the RV inside and out prior to each rental. They would have seen the scratch while cleaning prior to our rental. Refer back to the state of cleanliness inside. His response "how do we know it wasn't your hair. EEEW. When the dump hose was mentioned. There was no apology. Lack of cleanliness. zero accountability. No accountability for the RV not being ready for our pick up time. Arguing about the generator fees was met with blank stares. When I mentioned that we rent a few times a year and pointed out his lack of customer service skills. His response... "I don't care if you come back" I was stunned. We bought a trailer read more

Going forward I now know to check yelp before I use a business that wasn't referred to me by a friend. We picked up a motor home ready to enjoy a weekend at the beach, it seemed worn and dirty but we were anxious to get to the beach. After settling in I noticed what seemed to be RODENT droppings throughout the RV. I did a thorough cleaning and hoped that I wouldn't see more. That night we spotted a MOUSE and were able to catch it in a Pop tart box and let it out away from our campsite. Again cleaned the droppings and hoped for the best . The next morning I called Camper Rentals and was told they would discuss the MICE problem with the owner and get back to me. She never did and again that evening we saw more MICE in the RV. By this time the MICE had found our food and were enjoying a feast We then moved everything from the rental RV to my sisters fifth wheel and I continually cleaned finding droppings everywhere. My family chose to sleep in my sisters RV, not wanting to sleep with Mickey or Minnie in their bed . We camp often and I usually stay with my sister and brother in law in there 5th wheel. Not wanting to be the 3rd wheel I was excited to have an RV for our beach weekend, instead I had brought more work for everyone. Upon returning the RV I was told by Kelly ...The woman who had the same RV prior to us also saw MICE but she thought they were cute . I told Kelly I also thought the MICE were cute but that doesn't mean I wanted them in the RV with me . The only compensation she was willing to offer was to dump the sewer tanks for free a $35 value. Going forward I will join my brother-in-law and sister in their fifth wheel and happily be their third wheel. If you choose to use Camper Rentals USA I suggest you bring a hungry cat. It seems this place should be reported to the BBB or something. Others will be ripped off without knowing what they are in for. read more

worst rental company in the entire world! warning warning warning!!! they steal every penny from you account and charge you unlawfully without any consent! seriously if you do not want to loose your money do not rent from this business! erik is a huge scam!!!!!!!!!!!!!!!!!!!! scam scam scam scam scam!!! you have all been warned read more

Avoid this company. Rent Elsewhere. Never been treated so rudely and unprofessionally by someone trying to sell me something. They aren't open on holidays, so if you need to return a vehicle you have to pay for an additional day because they choose to be closed and don't have a procedure for dropping a vehicle when they are not there. That's lame enough, but my real beef with them is the minute I expressed my dismay at having to pay for a day I didn't need to use the vehicle, they simply hung up on me. I called back. They hung up again. Rude, unprofessional, contemptuous of their customers. I'm glad to have had this experience BEFORE I rented from them. I'm sure if you have any issues or problems, this is NOT the company you want to have to trust to do the right thing or to help you out. read more

Do not rent from these scammers. They have good rates, yes, but they will screw you majorly in every way they can upon return of the vehicle and they will screw you however they can every step along the way. Some examples: - The RV drop-off point was changed last minute to somewhere far out of my way, outside of our agreed upon location, costing me a lot of additional $$ in taxis there and back. - The RV was dropped off hours late, causing me to waste a huge chunk of my work-day waiting there, constantly being told it would show up "in 20 minutes". I was told by the manager Bret that I would receive $200 because my day was wasted and they were late dropping off, but at the end he changed it to "A discount next time" -- as if I'll ever rent from them again. - The RV was delivered to me with less than 1/2 tank gas. I didn't realize it in time to check it on the pickup accept sheet (possibly because it was so late and I was in such a hurry), so I sent a photo soon after picking up the RV letting them know. Despite that proof, upon return I was charged for not filling up the tank because that's how the sheet showed it. - The person who dropped off the RV talked to me about the generator costs, I had repeatedly asked Bret over and over again by email about hidden charges, and I reviewed the generator costs on all of my contracts, but I was charged hundreds of $$s upon return because I didn't read the fine-print on the website about hourly charges. (You could have mentioned it *any* of the times I asked!) read more

SKIP THIS PLACE!!! This company is 100% PURE SCAM. Just read all reviews posted here. All RV's here are old and in bad condition. Next day after we rented RV generator stopped working. Half of all electronic didn't work. They didn't put chemicals in toilet and it caused really bad smell after few days of usage. Finally they didn't return our $2500 deposit "because of cleaning". They charged at first $650, after that $2500 more. Avoid those guys, just read other reviews on it and never do business with them! read more

Do not rent from, or do business with this place! My family and I just returned from UT after having endured a drive that was made through central CA and NV over the July 4th weekend with NO WORKING AIR CONDITIONER. To be fair, the A/C worked when they demonstrated it to us, but stopped about an hour into the trip. The interior temperature was the same as the 110 degree outside. I made several calls to the business and spoke with Kelly, who discussed the problem with their mechanic, and gave me a few things to try, which didn't help. Once we made it to our campsite in UT, and plugged into city power, everything ran fine. Since there was no way I would be driving back without A/C, I brought the RV in to a mechanic who said that the A/C needed a new thermocouple, but since we needed to drive back the next day, they simply bypassed a switch to give us a temporary fix and I paid the $181, and saved the receipt for the RV place to reimburse me. Unfortunately, since my visit to the repair shop cost me a half of a day of my vacation, I was unable to use the reserved WaveRunner we had, and was charged $120 to modify my all-day rental to a half-day. The ride home was marginally better than the ride up, but only because the outside temp was lower. The front A/C still did not blow much colder than the outside air, and the generator was spotty. Now, I understand that things will not always go as planned, and that a machine as complex as an RV will occasionally have systems that do not work, and may need to be repaired. I told this much to the owner in an email (since he has yet to return my two phone calls and written request). But the response I received was a very impersonal paragraph that told me that "The A/C all worked fine when you picked up the RV, and works fine now. The "repair" you had done should have been done for $2 and did nothing to fix the problem." Completely untrue. I requested that they reimburse me for my bill for fixing THEIR RV, plus the $120 penalty I had to pay for giving up my vacation time to fix THEIR RV, plus a day and a half worth of rental time for the miserable ride we had to and from our campsite. Their response was to send the exact same email they sent the first time. They're keeping my money. And the bill I gave them for the money I spent fixing their unit. In addition to the above mentioned A/C problems and generator problems, the oven did not work, the table was falling apart, a previously jerry-rigged repair job on a broken quarter panel fell apart, the awning didn't work, the outside lights were broken, and trim was falling off all over the place. The RV was a piece of junk, and was substituted last minute for the original one we rented (newer model) because it was "totaled by the previous renter." Upon seeing the 20 or so old and disassembled RVs on their site, I would be very surprised if the one we originally thought we would get was not in a million pieces, being repaired because it had too many problems to be able to get away with renting out, even for these people. I will never rent from these crooks again, and suggest you find anywhere else but here to do your business with. read more

This was the first time we used Camper Rentals USA & it definitely won't be the last. We needed a motorhome to rent last minute & they were super accommodating and very helpful. Our motorhome was very clean & was perfect for our weekend away. We will definitely be using them again! read more

This place hung me out to dry. I had a confirmation # and invoice sent by E-Mail. I made the reservation on 6/21/19. I showed up to pick up RV 7/8/19 and the place is locked up. I called the business and someone answered and said they had no confirmation. He asked if I had received a Contract sent by E-Mail, I had not. The place had no rentals for me. I guess it was my fault they had not sent a E-Mail! DON'T USE THIS PLACE!!! read more

A wonderful experience full of everlasting memories for my family and I. Will definitely rent from them again!

We rented a large Class A RV and had the best experience with this company! They were friendly, really professional, gave us a clean RV. They even gave us tips upfront on how to make the trip the most affordable (milage packages). It had always been a dream of ours to try this so I kind of impulsively booked it for Christmas. Then read a few Yelp reviews & worried I had made a mistake. I was freaked out about one review that talked about rodents but that was definitely not an issue with us. It was so clean!! Im writing my first ever review because we had such an awesome experience I thought I should put it out there. We took our 2 boys (early 20's) up the coast, then on to Tahoe skiing. Found an RV park there that was perfect. It was zero degrees but we were toasty in the camper. My husband had never driven an RV but couldnt get over how easy to drive, & comfortable it was. Not one thing went wrong. We kept looking at each other laughing as we were having so much fun & the whole thing was so easy! We want to buy one now so we can go everywhere! I found them really fair, really easy going (which I thought meant they would hammer us in the end) and when we turned the rv in at the end of our trip they didnt keep one penny of our deposit. I think if you can just treat the RV as if it was yours (not damage or trash it), they would return your deposit. I didnt even clean it. Just paid the $150. to have their crew do it and that was the way to go for sure. I would use them again in a heart beat. We live in Santa Barbara and loved not having to go all the way to LA to pick up a rental. Huge plus. Anyway, hope this helps. read more

I read lots of negative reviews but we just rented from Kelly and Anthony and have nothing but wonderful things to say about them both. Kelly was always available to answer all questions. We rent over the Thanksgiving holiday and Thanksgiving morning my husband was having a problem with the generator ( not their fault, just something we forgot how to do) and we called the office at 7am and Anthony called back within 30 minutes. So read all the reviews but remember that most people who have a good experience don't usually write reviews. read more

I just rented a nice Class C from these guys for a fairly local trip. Everything was clean and in working order. It was perfect for my family of 4. Kelly was extremely helpful and answered all of my questions and she answered the phone each time I called. In my experience, as long as you do not damage the RV and you return it in the same condition as how you received it, you will have no problems. It was a fair price for everything. Kelly even threw in a few extras for us and we really appreciated that. Thanks Camper Rentals USA! We'll be back again soon! read more

Renter BEWARE: Very Nice RV that I only drove locally to the Beach. Rented it with the full cleanup fee. Great Experience UNTIL returned and got the surprise of my life. I should have known when the Owner, Eric, was telling that I was getting a great deal. I guess he's makes it up on the backend.when he charged me an additional $165 for a fine scratch on the top foot of the RV. When he encouraged me to come to his facility to discuss and he show me the next day, he NO-Showed and I had to hunt down maintenance staff to explain the issue. Having been told it was a 20 to 30 min. buff job plus seeing the the RVs next to mine were scratch 10X worse, I figured whatever 25 minutes costs. And after no-showing he never had the professionalism to call me back, tell me what he was charging me. He got his extra day rental fee which is what he wanted and lost a customer for LIFE. I would rent from ANY of the other camper places in Ventura County. read more

We had THE BEST experience with Camper Rentals USA! We kicked off summer vacay with the kids by renting a 24ft RV from these guys. We picked up the kids on the last day of school and headed to Yosemite. From the very first phone call to book, to pick up, to troubleshooting during off hours - these guys delivered amazing service. The RV was in great condition, clean and easy to handle. Price was very affordable. We had such a great time - we plan on renting an RV from Camper Rentals USA for our next RV trip. Don't waste your time anywhere else - this outfit delivers great service and an awesome product!! read more

The fires in SB county of 2016 were hard on our family, but April and the guys at Camper Rentals USA made 2017 a great experience! We highly recommend Camper Rentals USA - their prices and products are good and their staff and care for Customers is the best... our family will be back again!! Thanks April and thanks Camper Rentals USA!!! read more

First thing in the morning the motorized step broke and would not go back in. We couldn't follow our friends to where we were going to camp. We waited in a parking lot for over 2 hours waiting for someone to come and fix it. When I called to tell them they were not happy I was calling them so early and then they weren't happy when I made them send someone out. They didn't fix it they just permanently stuck the step in with a bungee chord. So we didn't have a step during our trip. Then we lost the house battery each day because it was cold and we used the heater every night. It would have been nice if she would have felt remorseful about the problems weor given some kind of discount, but she didn't. Not only did they not offer to do any kind of reimbursement they just flat out didn't care about the problems we had. I would not recommend renting from here if you don't have to. read more

If I could give negative stars I would. Not sure where to start with these guys. We rented a large RV for a two week trip. We got the one with the large TV in front. We get on the road, it doesn't work! I have five kids and it was a selling point for us. The whole time we were on our trip, they didn't help us with it. So, the whole time, no TV. Second, the shower door was hard to open and the handle broke off. The awning didn't work, and you may say, why didn't you do a walk through? They rushed us through it. When we got there, the RV wasn't around, we waited and then they showed up an hour after we were supposed to get it. When we get back from our trip, we were blamed for the awning, the TV, the shower door handle a dent in the fridge, and much more. We did admit a rock hit the windshield and that our insurance would take care of it. The owner who has the accent instead kept our deposit AND charged our insurance. This owner should be ashamed of himself! He's a thief! I hope someday his scam is found out and he goes out of business. Shame on you! All I can say is Karma is a *****! read more

I guess I should have read the Yelp reviews before renting with this company. First of all, they delivered our vehicle 4 hours late. Then, they used my Amex number to add on additional charges. I have been back from vacation for a week now and have been trying to get a hold of someone to discuss why we were charged an additional 1800Euros when our RV was delivered without a GPS and without the picnic set we ordered. However, the guy that delivered the RV was very nice along with the girl that handled our reservation at the agency. The fridge did not work while we were driving either. It was a fun experience. Just a bit upsetting to find the additional charges to my credit card without authorization. read more

We had never rented an RV before, but we are road trip warriors and wanted to take a 2 week road trip last Christmas. After weeks of analyzing our options, we decided to rent an RV. We looked at El Monte, Cruise America, and Camper Rentals USA. We decided to give Camper Rentals USA a try. Such a wonderful experience! We drove 1500 miles in 15 days from Los Angeles to Zion national Park, Antelope Valley, Grand Canyon and even ended up in the beautiful village of Williams in Arizona and saw the Polar Express before returning to SoCal. There were so many small factors that made our experience better than expected, so I'll try to list them here. But overall, those small factors added up to an incredible experience, and that's what I'd like to pass on. Because we are local, we were allowed to pick up our RV early in the morning. VIDEO THE DEMO so if you have any questions, you can refer back to your video. Even if we didn't have that video, they provided everything you could ever need in a handy binder. And if that still doesn't help solve your issue, there was a hotline you could call any time to get your issues handles. We never felt alone, intimidated, or stranded in this experience! We rented a Class C, 31 foot RV. This is the larger Class C. Our RV also had a slide out, which made all the difference! Ask for the slide out unit if you can! The RV is a bit intimidating to drive at first, but after a few days you'll get used to the wide vehicle and learning to turn with your back wheel. It was a piece of cake to navigate by the end of our journey, even on gravel roads or tight spaces. We had so many worries regarding charging our electronics and using the refrigerator while we're "dry camping" (i.e. not plugged in at a camp site), but we never had any issues. The battery in this camper is strong enough to power your devices, while the motor is off, for days! The refrigerator automatically changes from electricity to gas when you turn the RV off, so there's never anything you need to think about. We only filled the propane tank ONCE in the 15 days we used this even though the heater was running all day, so we never felt like we were stranded or needed to find hook ups. We dry docked in many locations and felt we had everything we need. We used the generator many times, It worked wonderfully!! The generator isn't too loud by the way. Learning how to dump the gray water and black water tanks was easier than I expected. Never once did I get my hands dirty! If you do it properly, everything runs smoothly. We did have to dump at gas stations a few times, due to dry docking, but that was also a piece of cake (just don't breathe while dumping!!). We never ran out of fresh water, but we always made sure to top off our fresh water tank whenever we were at a site that had hookups. If you stay on top of it, it's very easy! We had a routine where one person would handle the outside of the RV and one person would handle the inside of the RV. In 20 minutes, you could easily be rolling out. When we returned the RV the Camper Rentals USA, they charged us the lowest cleaning fee available and nothing else. We got our deposit back easily with no hassle. We were out of there in less than half an hour. We can't wait to rent an RV again and will only use Camper Rentals USA moving forward. Give them a shot and I know you won't regret it! read more

Mom is 94 and wanted to take a trip to Kern County where she owns property. The only way for her to travel in comfort is in an RV. Last November we planned a trip. I went to CR USA and was told I did not need to make a reservation during the month of November because it was the "off season" and I could just walk in to rent an RV. The trip was cancelled due to a snow storm in Kern County. This November, we tried again. I read CR USA's webpage. It is full of added on fees and insurance disclaimers. I called CR USA and no one was minding the phones. On the fourth try, I finally got through to Erik and told him I needed a 24' RV the next day. He told me he had 3 available and it was $107.00/day. I informed him his website stated a cost of $97.00/day. He replied "Oh yeah". (this guy has been in business long enough to know the prices of his units). I told Erik I would be in that afternoon to look at them. When I arrived, Erik was missing. I spoke with Ken, the mechanic (nice guy) and told him what I needed and when. He confirmed they had 3 RV's available but did not know where Erik was. I told Ken I'd be in the next morning to rent a unit. The next morning, I left a voice mail that I needed a 24' RV as previously stated and to please call me back; no call back. Hours later, I called again. To my surprise, Erik answered the phone! I told him again who I was, what I needed and I'd be right in to rent a unit. He told me he hadn't checked his voicemails but was planning on it. Good idea! He confirmed he had RV's available and to come in. When I arrived I told him who I was and what I needed; he acted like we had never spoken, etc. As we walked to his office, he was having a heated discussion with someone on his cell phone. After his phone argument was finished, he asked what size unit I wanted and I thought to myself, "My God, don't they remember anything or write it down. How do they run a business this way?" Erik called in his mechanic and another employee to find out if he had enough units available. Again, I am thinking, "What the hell is going on?" Obviously, maximum absent minded confusion, incompetence, and disorganization are ruling. Erik asked where I wanted to go, I told him, "Kern County". He said it was a long distance trip and he would have to calculate extra fee mileage for the "Kern River". Now, remembering he gave me an incorrect quote the previous day (and I had already calculated the distance, it was not "long distance"), I stated, "I didn't say the "Kern River", I said, "Kern County." Erik couldn't handle being corrected. He told me he couldn't "help" me and stormed out of his office, refusing to rent to me. So, it's obviously Erik's "extra fees way" or "the highway". (FYI: Kern County is one of the largest in California. It extends west to the San Joaquin Valley and east to the Mojave Desert. The Kern River is approx. 165 miles long and doesn't even flow near Mom's property). After explaining to Mom why she couldn't go on her trip, I did some research on CR USA. Erik really did us a BIG favor! Thank you Erik! CR USA is not accredited by the Better Business Bureau. It has a "D-" rating. I believe the "D" stands for disorganized and distrustful. Also, trustlink and yelp have a some horror stories about CR USA. I should have thoroughly researched this company before contacting them but my goal of making Mom happy clouded my judgment. Some customers had a positive experience with CR USA but I have learned in life that you can't p*ss everyone off the first time. Thank you CR USA for such a wonderful piece of sh*t experience and teaching me such a valuable lesson to research before I buy. I rate them zero stars. read more

When checking in RV after use more areas (roof, interior) were inspected by employee than were checked upon taking the RV. Owner was unfair regarding a dispute over amount of gasoline - but more disappointing was the way he raised his voice and talked over me when I tried to converse with him. He gave a discount upon our renting the unit, but nickle and dimed all of the discount - and more - back upon return of the RV. read more

SHADY,SHADY,SHADY! Advise that you do not use this company! Low-quality RV with many minor and somewhat major items broken/not working/ falling apart. These include torn screens, loose frames, broken cabinets and drawers. Made a lot of rattling and shaking when traveling. Not very clean. Charged us for a pet even when we had cancelled the pet option because we left dog with friends due to heat. Guy simply said "he saw pet hair" which wasn't true. Bordering on scam and you leave feeling dirty.They provide NO paperwork either before you take RV or when you return it, except a cash-register-style receipt. Go elsewhere and avoid the sleaze. read more

We have had a very bad experience with camperrentalsusa.com. They did not turn up at the hand over day when we had to fly back home, although we had set this up upfront. 1 week later we received a mail that we needed to pay 210 usd extra because of fuel charges and also because they didn't want to refund us for the bicycle lock and pump we had bought. They claimed we hadn't completely filled up our RV and they never refund anything for bikes. Although we had a clear go ahead from one of the employees that we could buy a lock and pump for the bikes that were included in the rent, and they would refund us without any probs. We had also filled the tank to the fullest the night before we took our plane back home and had to hand the RV back over to them. Long story short they deliberately stole 210 USD from us. Looking back at this it was clear that they deliberately could not come over on time so we could not sign any document stating that everything was ok. By doing so they can always try to rip customers off by trying to have them pay for things they think they can get away with. Well this time they messed with the wrong people. Does anybody know where I can file a complaint, because I want people to know what kind of business they are, and would like camperrentalsusa to think twice before ever attempt a scam like this again. read more

WARNING: this company will steal your deposit money!! Do not do business with Erik Steur and his company Camper Rentals USA, he will find a way of stealing your deposit money, either by faking damage or faking cleaning costs months after you have returned your vehicle in perfect condition. We lost $2000 this way!!! As a non-USA citizen it will be almost impossible to get charges reversed by your credit card company, but that's the only option you have. The company itself is just totally irresponsive and just does not refund your deposit money. Months later they only wrote one line why the deposit was not being refunded: they completely made up a damage and cleaning costs, whilst the vehicle was returned in perfect+utterly clean condition. The sad thing is that especially as a foreigner you cannot do anything against it . We even went back to the USA and to the Ventura Police Department and they filed a record about this company as also Americans have been cunned by these guys. But very sadly and frustrating, there's nothing they can do about this fraud so far. Be warned!!! Don't give your money to this company. read more