Great service, fair price and very efficient. Am very happy to have my computer working again…read more Thank you!!

So my Lenovo laptop charger gave out, I bought a Targus Universal charger at London Drugs on…read moreKingsway for $90. Took it home & NONE of the plugs worked! Meanwhile my laptop battery is dead. Took it back to LD for a refund which they completely understood (kudos to LD). The clerk there mentioned Kingsway Computers at Old Orchard Mall & see if they can help. Went to Kingsway Computers & the gentleman there fortunately had one (used) but he plugged it in to my laptop. Voila! It worked! Cost me $40 but I'm happy! While there, I mentioned I also had an older Dell laptop & whether it was worth upgrading RAM. He told me no but if I needed a new battery, he would check it out. I think I found a new tech guy here!

If you're looking for NO customer service this is the place for you. BEST BUY and GEEK SQUAD,…read moreneither can be reached on the phone. Nobody will ever talk to you, only AI chat which understands nothing. What a waste of time, over an hour on stupid chat that cut me off. then start over. then still no help at all I will never buy from BEST BUY again. TERRIBLE customer service only by chat available. I would give zero stars if that was available

I purchased a computer from Best Buy Canada, fulfilled by PC Refresh. Unfortunately, the wrong…read morecomponent was shipped, making the system unusable and causing measurable business loss. I contacted customer support multiple times, engaged the executive resolution team, and even filed a BBB complaint, but I have not received a meaningful response. I hope this review encourages Best Buy Canada to respond constructively and resolve issues in a timely and fair manner.

They have good stuff in stock. We came here to pick up a graphic card for a friend. The graphic…read morecard was sold out everywhere. Also that same graphic card is at a premium price online at certain places or third party seller. We came to pick it up for a friend during Covid time. No browsing around in the store. So whatever you are buying, you would either have to order online and pick it up. They do deliver but the issue is that their online store doesn't have the same inventory as what they have in the store itself. They are definitely quite busy on the weekend. We had a hard time finding parking spot in their parkade. They share a parking lot with the haunted sushi restaurant and other stores in that plaza. There are some street parking but you might end up walking depending where you end up parking. Luckily we walked in and we didn't have to wait too long. They had several people working when we went. So I would say in and out 10 mins which was not bad. I do recommend shopping at this store.

Overall good service 4 my needs. Some people give average service but that is just luck sometimes…read more Been to this locations a few times got what i needed though was not the best service....

I came by for purchasing a flash memory card and it was lucky I could found the last one piece from…read morethe flyer deal. It was locked by a magnetic key and three clerks who were just standing or chatting leaning on the counter didn't help at all. Not enthusiastic and not helpful. The guy helped me...tried to help me didn't know how to unlock either. Unbelievable.

I still think this place takes up way too much space for what it offers but it is the next best…read morething when you want an electronics store and you are in Metrotown. On any given time there is a ton of staff that work here and are willing to help. This store is big, and has a lot of foot traffic pass in front of it, most people are either taking the escalator to the parkade, or walking to Superstore. They have some computeres, notebooks, tablets, headphones, a minor selection of tv's, weird radio controlled toys, video games, batteries (from the Radio Shack days!), cell phones (and a cell rep that is waiting to sign you up), odd peripherals like usb keys, external hard drives, odd connector cables, and that's just naming a few things they have. The Source has never been my first stop, as I find their stuff more expensive than most places that have a wider selection, this store is really about convenience, it is located right in Metrotown afterall. The staff is pretty helpful, but a warning to those people who don't like to talk to anyone, this store is not for you, and someone will greet you once you walk through the entrance.

THE HACKERY STOLE MY COMPUTER:…read more I bought a used computer from The Hackery and asked them to transfer my data to it. I returned when they said and powered the new one up in-store and found that they had only transferred my desktop. I inquired and they had no idea nor did they have my old computer. The two guys huddled in the other room and I heard one of them say "~he pays more for French keyboards"... Mine was French. I'm a trucker so I have more receipts/expenses than the rest of the public; I lost $50,000.00 in tax receipts because they were from multiple unfiled years. DON'T HAVE ANYTHING TO DO WITH THE HACKERY.

I'm grateful to this shop for what they didn't do. I had a…read moreAcer Chromebook with a fritzy screen. After a 5 minute phone discussion we agreed the lcd screen was broken, as opposed to a loose wire. Rather than fix the screen, he said it would be cheaper to buy a new one, which I did. (this was a gift) I find that degree of honesty in a tech refreshing.

I'm very very beginner for Apple product and last product I had was iPod! So their free class…read more"Today at Apple" was very helpful to resolve all inquiries for new iPad holder. There were supposed to be 4 attendants but only 2 people showed up. The instructor taught us very basic function first and later useful tools. We had different generation of iPad but he was knowledgeable to handle both. They have other classes and I'd like to attend again.

Metro Town location is the worst custumer service! It doesn't matter you have Apple Care or no they…read moretreat you as an unworthy custumer. NO WORDS! I won't buying apple product to waste money.

Well if you need personalized service on a computer, This guy is a good bet. He will go into detail…read morewith you on your situation. He tries to be reasonably priced and offers a lot of good knowledge.They also sell used laptops there to with warranty.

I stopped in here to ask about a few different items I was looking for (tablet case, and a couple…read moreof different cables). The store clerk didn't seem to understand what I was asking for; he kept showing me a wrong cable and insisting that it was the right one (it wasn't -- he doesn't seem to understand the difference between a female USB and a male USB, which is not rocket science, and he also didn't understand the difference between a data transfer cable and OTG). It took me five times explaining to him before he actually listened instead of just patronizing me as if I didn't know what I was asking for. I would not come here again unless 1) I wanted someone to talk to me like I was a toddler or 2) I want to talk to someone who ignores all the words coming out of my mouth and just waits his turn to reiterate the same thing based on the first three words I say. I also would never trust a repair job of any technology I cared about to these people -- based on what I observed of their lack of basic expertise and talk-down-to-you bedside manner, Pacific Repair is an excellent candidate for doing 'half-ass repairs because we think you don't have the expertise to know better'. Better value for new components at NCIX, better value on used parts at Free Geek, and better value & peace of mind for repair jobs at the Hackery.

Great service with a smile. Amazing prices and prompt service. Definitely recommend for any…read morecomputer repair work.

From the owner: We are a dedicated team of self-taught professionals specializing in computer and mobile device…read morerepair. With years of hands-on experience and a passion for problem-solving, we’ve built our expertise from the ground up without formal certifications. What sets us apart is our personal dedication to every customer. We don’t just fix devices; we take the time to understand your needs and deliver reliable, efficient solutions tailored to you. Our approach combines real-world knowledge, attention to detail, and a commitment to exceptional service, making us your trusted partner for all your tech repair needs.

He has extensive professional knowledge related to computers and is prompt and very friendly…read more Highly recommended.

I had a laptop issue so I went to this shop to get it repaired. I explained the problem which was…read moregetting the blue screen of death whenever I was running heavy software. He suggested that the problem was to do with my SSD. He let me know he will repair it and replace the SSD with a new one with more GB over the weekend and install Windows 10 on it and have my system boot up to the new SSD he installed while my old SSD acted as a hard drive so I can transfer old data I had to the new SSD. Got my computer back and I was happy with it for a month as my ram usage was down and it felt like it was performing better. However, my computer started to have the same issues again but it got even worse to the point where I would get the blue screen of death right away after I just started my computer. So I decided to go to Jon's Computer Repair near my local area and I dropped off my laptop there. An hour later he calls me saying that he opened my laptop and checked my motherboard and he found out that the SSD the MIT computer repairs person installed was a cheap Chinese SSD that he does not recognize and the way someone installed it was horribly done and it looks like someone who doesn't know how to repair computers has done this job. He also let me know that the cause of the problem was a RAM issue, not an SSD and I should be using the old and better SSD that I already had when I bought the laptop. So he reverted it back so that my laptop boots up to my old SSD and removed the cheap Chinese SSD. He also cleaned up a lot of dust that was there which the MIT Computer owner never cleaned up even though another cause of the problem was a lot of old dust can overheat the laptop which leads to the blue screen of death. He also checked my RAM and ran tests and removed unnecessary software that was taking up a lot of my RAM. After that, I watched tutorials on how to put a new memory stick onto my laptop and just did it myself and my computer has been performing so much better with no issues. Don't go to this guy since he actually made my computer worse with a low-quality SSD, installed Windows 10, and charged me 180 dollars. Told us he can take either cash or credit but doesn't charge tax for cash (Obviously trying to avoid his taxes). He also asked if I don't use my laptop anymore, he would take my laptop for the parts as he said the hardware quality like memory and CPU was really good. Makes you wonder why he would replace the SSD with a lower-quality Chinese SSD from AliExpress.

They helped make this all good awesome service! Enjoying my 55" LG and Yamaha amp. And I saved by…read moredoing deal in store...great deal!

They might have the "best prices" and be helpful when you're in store, but their phone customer…read moreservice is absolutely terrible. I was told over the phone that the car deck I wanted plus installation would be about $250+tax ($73 for install, $52 for parts, $98 for the deck)... when I got the bill, it came to $300 (tax included) - and the tax wasn't the $50 difference. Installation was $95, parts were $80, and they bumped the deck to $85 but pushed the 2 year warranty on me for $15. But I didn't question it, paid for it and made an appointment for 2 weeks ahead since that was their first available time. Then I called some other stores to see if they had earlier appointments available. Burnaby said they did, but I had to talk to the Surrey location where I made the purchase so that they could talk to the Burnaby installer and confirm the appointment. So I called Surrey to do just that, but they weren't able to get ahold of the Burnaby installer for a couple of days since it was the installer's days off. So I waited. I didn't get a call from Surrey when they said I would, so I called Surrey, no answer forever, so I called Burnaby - took me a bunch of time and hassle to finally talk to someone in car audio, to be told they had an issue with the bay doors and the installer was being sent to other stores. He said he'd check the installer's schedule and see if they could get me in at another location. I never heard back, and decided not to waste my time trying to get in earlier, as by then my original install date wasn't far off. Now I'm trying to contact the original Surrey location to confirm I still have that appointment, and was on hold for 45 minutes before I just got disconnected. Just to ask to confirm an appointment. Their customer service is absolutely horrendous over the phone. I keep getting told how busy they are, but if they're that busy all the time then maybe they should have more staff to actually help customers, instead of pissing them off.