I purchased a top of the line Duel Fuel 36" Monogram Stove from Anail back in May @ 30% of the new…read morestove sticker price. I was nervous about the purchase as I still paid a considerable amount of money for a returned GE stove. A week before Christmas (7 months later) on a Friday I had an issue with a burner. By Monday Anail had a tech onsite to conduct a minor repair (dislodged component in the knob). The same day after the repair (Murphy's law), I had another unrelated issue with the stove not receiving gas after a self clean. I called Anail and he again had a tech onsite the next day diagnosing a fault in the pressure reducing valve. The tech taught me how to repair the problem if it happened again as it is not uncommon for a diagram to stick. A few hours later Anail called me to confirm that I was happy with the repair and informed me that he proactively ordered a new pressure reducing valve for replacement to ensure no future problems occur. I am absolutely happy with Appliance Outlet standing behind their service, product and brand.

Cool. Dropped by and picked up a range. Well got one for my grandparent's basement tenants. Great…read moreservice. Also pretty good selections. They sell the common stuff like ranges, refrigerators. Nothing fancy though

My problem with Trial Appliances is with their customer service on the phone. If you try to call…read morethem, be it 604-434-8711 or1-888-804-3111 you get a 1 out of 10 chances that you'll actually get a human. Otherwise, you get the same computer voice telling you what number to press depending on what you want. Number 3 is what you need to press if you wish to talk to someone. Here's what happens when you do: you get a lengthy speech about whether or not you called during business hours. Then when you have, you can press number 3. You get the same computer voice telling you to hang on, because all service persons are busy with other calls. Here's the kicker: they tell you that if you want a call back, to press 2. I have done this 14 times. You never get a call back! And then, after about minute, you get a very rude computer voice telling you that, "In order to save your time and their's, they are going to disconnect the call. Call back later." What?? I have waited for hours on line with other companies. How dare they hang up on me during normal business hours! If I'm willing to wait, I should be able to! I have walked into their show rooms. It's not exactly a circus! They have staff to spare. Why can't they service us on the phone as well as they do in their stores? Not good! Not good at all! Mina Shojania

We reached out to Trail Appliance the next day…read more They listened to our concerns, gave us a full refund. We bought another washer and dryer unit from Trail. It will be delivered and installed by Miele. we were listened to and Trail made it right.

Brianna at the front counter is an excellent representative she does her job perfectly every time…read moreand is very friendly and personable

Not impressed. Company does not handle issues sufficiently. Poor customer service. They never,…read moreor rarely, answer the phone. I can get the parts I need elsewhere.

Midland Appliance on Columbia tremendous assistance product knowledge and assistance changing my…read moregas cooktop to induction. Dimitrios provided me with contact information for pre site visits with installers, and coordinated delivery of it when notified when it would arrive. Timely communication updates at all times and assisted with Everything from different models to consider in store demo and assistance getting my warranty registered. No reason to go elsewhere.

Customer Service is not existant…read more i was approved a replacement for my dishwasher by Bosch and passed it along to Midland over a week ago. Since then, I've been left chasing Midland down just to get basic information on when and how this will be handled. After finally speaking with Steve - a senior manager--who assured me I'd receive updates--I've heard absolutely nothing. No emails, no calls, no follow-through. Just silence. It's not the delay that's the problem--it's the lack of communication and total absence of accountability. I made it clear I can be patient if I'm kept informed, but that has clearly been ignored. My family of four has been hand-washing dishes three times a day for weeks while Midland fumbles a straightforward replacement. The customer experience has been frustrating, stressful, and entirely avoidable. Bosch did their part. Midland has completely dropped the ball. If this is how they handle service, I'd strongly recommend looking elsewhere.

Forum Appliances provided exceptional customer service in the repair of my Breville Espresso maker…read more The machines are quite expensive and the maintenance/repair performed enabled further use of the machine and these days everyone knows it is better to repair than replace for sustainability. I would recommend them to anyone who requires their services. It was fast and professional.

These folks are great at small appliance repair. After the warranty expired on my expensive dual…read moreinduction burner they did a prompt repair at very reasonable cost. I recommend and would definitely to there first in the future.

Vita-mix working fine Took a little longer than quoted…read more my machine is old so glad it's fixed.

The team at Forum repaired 2 toasters and an expresso maker for me. If I had not been referred to…read morethem, my duality toaster and La Pavoni expresso maker would have ended up in the landfill. I'm so happy to have found them. I had taken my espresso maker to 2 other companies who specialize in espresso makers and they could not fix the issue. Forum found a way. They communicate well, have efficient turnaround times and are friendly and helpful. They also stand behind their repairs and keep to their word. Thanks once again!

Once they get your money, they are done with you. Won't shop there again. No product support.read more

Pathetic .. didn't get what I ordered.. got hung up on 2ce .. typical sleazy salesman .. promises…read moreyou .. you pay .. only In my case $3100 .. get hung up on when I try to talk to salesman .. now I am stuck with shit

Would give 6 stars if I could. I called in a large and…read moreunique order and Jorge was so kind and accommodating. Note: they deliver to your house great, I've used it many times, but you miss out on walking around this epic store full of the best of everything and anything kitchen and bar related. This is the big leagues folks. Thanks again!

Came here for a cooking class and unfortunately, the power went out just a few minutes in! Sylvia…read moreand the rest of the staff handled it so graciously though, giving everyone food to take home. We had drinks while we waited (delicious mango Italian soda for me and my friend; wine for others). We ate a delicious sample of mango chicken salad because that didn't require cooking, and then the next day, our fees were promptly refunded in full. So all in all, a lovely place to be when the power is on! Pro tip: if you've come with someone else, get there early so you can sit together!

I've been a customer at Ben's Appliances for almost ten years now. They have outfitted my own…read morecondo, my mom's condo and my rental condo in the past years. This family owned business is professionally run with knowledgeable staff who truly care about your needs. They are low pressure and will work with you to figure out the right option to go with. I appreciate the smooth process from choosing the right dishwasher / washer / dryer to delivery and installation. They do what they promise and I've avoided so many headaches by making them my go to source for appliances. Highly recommend.

Gone out of business. I bought a diswasher and paid for warranty. No business - no warranty! The…read morebrother owns Fast Track appliance repair. They also would not help.

They helped make this all good awesome service! Enjoying my 55" LG and Yamaha amp. And I saved by…read moredoing deal in store...great deal!

They might have the "best prices" and be helpful when you're in store, but their phone customer…read moreservice is absolutely terrible. I was told over the phone that the car deck I wanted plus installation would be about $250+tax ($73 for install, $52 for parts, $98 for the deck)... when I got the bill, it came to $300 (tax included) - and the tax wasn't the $50 difference. Installation was $95, parts were $80, and they bumped the deck to $85 but pushed the 2 year warranty on me for $15. But I didn't question it, paid for it and made an appointment for 2 weeks ahead since that was their first available time. Then I called some other stores to see if they had earlier appointments available. Burnaby said they did, but I had to talk to the Surrey location where I made the purchase so that they could talk to the Burnaby installer and confirm the appointment. So I called Surrey to do just that, but they weren't able to get ahold of the Burnaby installer for a couple of days since it was the installer's days off. So I waited. I didn't get a call from Surrey when they said I would, so I called Surrey, no answer forever, so I called Burnaby - took me a bunch of time and hassle to finally talk to someone in car audio, to be told they had an issue with the bay doors and the installer was being sent to other stores. He said he'd check the installer's schedule and see if they could get me in at another location. I never heard back, and decided not to waste my time trying to get in earlier, as by then my original install date wasn't far off. Now I'm trying to contact the original Surrey location to confirm I still have that appointment, and was on hold for 45 minutes before I just got disconnected. Just to ask to confirm an appointment. Their customer service is absolutely horrendous over the phone. I keep getting told how busy they are, but if they're that busy all the time then maybe they should have more staff to actually help customers, instead of pissing them off.