I purchased a top of the line Duel Fuel 36" Monogram Stove from Anail back in May @ 30% of the new…read morestove sticker price. I was nervous about the purchase as I still paid a considerable amount of money for a returned GE stove. A week before Christmas (7 months later) on a Friday I had an issue with a burner. By Monday Anail had a tech onsite to conduct a minor repair (dislodged component in the knob). The same day after the repair (Murphy's law), I had another unrelated issue with the stove not receiving gas after a self clean. I called Anail and he again had a tech onsite the next day diagnosing a fault in the pressure reducing valve. The tech taught me how to repair the problem if it happened again as it is not uncommon for a diagram to stick. A few hours later Anail called me to confirm that I was happy with the repair and informed me that he proactively ordered a new pressure reducing valve for replacement to ensure no future problems occur. I am absolutely happy with Appliance Outlet standing behind their service, product and brand.

Cool. Dropped by and picked up a range. Well got one for my grandparent's basement tenants. Great…read moreservice. Also pretty good selections. They sell the common stuff like ranges, refrigerators. Nothing fancy though

We reached out to Trail Appliance the next day…read more They listened to our concerns, gave us a full refund. We bought another washer and dryer unit from Trail. It will be delivered and installed by Miele. we were listened to and Trail made it right.

My problem with Trial Appliances is with their customer service on the phone. If you try to call…read morethem, be it 604-434-8711 or1-888-804-3111 you get a 1 out of 10 chances that you'll actually get a human. Otherwise, you get the same computer voice telling you what number to press depending on what you want. Number 3 is what you need to press if you wish to talk to someone. Here's what happens when you do: you get a lengthy speech about whether or not you called during business hours. Then when you have, you can press number 3. You get the same computer voice telling you to hang on, because all service persons are busy with other calls. Here's the kicker: they tell you that if you want a call back, to press 2. I have done this 14 times. You never get a call back! And then, after about minute, you get a very rude computer voice telling you that, "In order to save your time and their's, they are going to disconnect the call. Call back later." What?? I have waited for hours on line with other companies. How dare they hang up on me during normal business hours! If I'm willing to wait, I should be able to! I have walked into their show rooms. It's not exactly a circus! They have staff to spare. Why can't they service us on the phone as well as they do in their stores? Not good! Not good at all! Mina Shojania

Very unhelpful. "Look on our website to figure out what you need" LOL, if only I know what that…read morepart was, I would be able to look it up. USELESS, literally and a waste of breath explaining the problem as clearly he didn't give a flying crap.

Not impressed. Company does not handle issues sufficiently. Poor customer service. They never,…read moreor rarely, answer the phone. I can get the parts I need elsewhere.

Midland Appliance on Columbia tremendous assistance product knowledge and assistance changing my…read moregas cooktop to induction. Dimitrios provided me with contact information for pre site visits with installers, and coordinated delivery of it when notified when it would arrive. Timely communication updates at all times and assisted with Everything from different models to consider in store demo and assistance getting my warranty registered. No reason to go elsewhere.

Customer Service is terrible. After spending over $50K combined for appliances in kitchen…read morerenovation including Bosch dishwasher- door hinge to dishwasher broke twice within first 15 months of use. First time within 6 moths of use. Second time roughly 6-7 months after that. Broken hinge is not a Midland problem but "customer service" essentially told us at first that we had to prove that we bought it there (they have all of our contact info), then it was insinuated that we clearly had a panel that was installed that was too heavy (techs said that it was not), then that it was up to us to call someone ! Finally, Bosch sent 2 technicians - the first one left the water connection unhooked and we had leaking that went on for days even though the dishwasher was not running- now have water damage to our new cabinets. There have been 4 technician visits so far and the broken door (second time around) still not fixed. Midland complaint is how our service request was handled, Bosch technical hinge issue is not MIdland's direct problem but I would not ever purchase a Bosh product again. And Midland needs to make it clear that for a custom built in dishwasher that a certain weight limit needs to be followed (we were). I'm 59 years old and have had many dishwashers in my life, including ones with panel doors. This has been a catastrophe. From a routine service call asking for a broken door hinge to be fixed we now have water damage caused by a water intake valve that was loosened and still no dishwasher after 6 weeks.

They said they repaired my steam iron and I paid them up front. Took it home and it still leaks…read more They said if I had the same problem to bring it back and they would fix it. They had the iron for over 2 months and ( forgot ) to repair it. The fellow that was supposed to do the repair went home to Hong Kong and I had to wait for him. They DO NOT STAND BY THEIR WORD. They are cheats

I went into Forum Home Appliances to get a rice cooker. The friendly staff told me exactly what I…read moreneeded without trying to upsell me a more expensive cooker than I needed. True to their word, the rice cooker I bought was exactly what I needed for small batches of rice. Every other time I have been in, they have been very friendly and helpful. I highly recommend this shop.

This place has been around for decades and I love that it is locally owned and the guys know what…read morethey are doing. I sent in a steam cleaner for repairs and it was ready by the next day (even though they estimated up to a week or something like that). We agreed at $50 before them inspecting the appliance... so do I feel ripped off? No, because im paying them for their skill and expertise in repairing something that would otherwise be useless to me. I also love browsing around in their store for little kitchen and household gadgets; I might pick up one of those quintessential hot water dispensers in my next trip!

I was really in need a kitchen range hood for my condo. In the beginning, I really felt nervous for…read moregetting it delivered for about 20 days. The stuff in the store couldn't guarantee when it would be delivered until Ross, the store owner, as soon as he lurnt my issue, he helped address the issue in a professional way like other big stores in town. He is very kind and friendly. Thank you Ross for being so nice and helpful. Certainly, you will earn my respect as well. Have a good business!!!

Once they get your money, they are done with you. Won't shop there again. No product support.read more

Pathetic .. didn't get what I ordered.. got hung up on 2ce .. typical sleazy salesman .. promises…read moreyou .. you pay .. only In my case $3100 .. get hung up on when I try to talk to salesman .. now I am stuck with shit

This was my first time going to the gourmet warehouse. I thought this place was only somewhere to…read moreget spices and food items, but I was so surprised when I walked in and I saw anything and everything that had to do with kitchens and cooking here. I thought I had died and gone to heaven lol. I bought an epicurean cutting board. Add well. The pictures will show it much better than I can but from now on when I need something kitchen related, I know where I'm going. I also noticed that some of the items were as good quality, if not better than some of the major stores and the price prices were sometimes even less expensive. You can't beat that. I found out they also gave cooking classes there as well. Staff were friendly and helpful. The store was well organized and clean. There is free street parking in front.

Came here for a cooking class and unfortunately, the power went out just a few minutes in! Sylvia…read moreand the rest of the staff handled it so graciously though, giving everyone food to take home. We had drinks while we waited (delicious mango Italian soda for me and my friend; wine for others). We ate a delicious sample of mango chicken salad because that didn't require cooking, and then the next day, our fees were promptly refunded in full. So all in all, a lovely place to be when the power is on! Pro tip: if you've come with someone else, get there early so you can sit together!

Our oven broke down in the middle of July and the retailer that we bought it from recommended Fast…read moreTrack Appliances which appears to be intrinsically linked to Ben's Appliances - their phone snd messaging systems are linked and they show the same address on their websites. While the initial call and appointment setting process was reasonably smooth, things went downhill from there. Once we got the quote and approved it, it took over two weeks before they ordered the part. They indicated that the part should take 10 to 14 days to arrive. Over the ensuing 8 weeks, whenever I called to get an update ( I only succeeded in getting through to them 4 times from over 20 phone/text attempts. I was told they either didn't know what was going on, the part should arrive today/tomorrow and/or they would get back to me with an update. Nobody ever called me back or responded to phone or text messages. We eventually called another service provider and had everything complete within two weeks. Completely abysmal customer service. I would recommend that you stay away from this company.

The response by the owner to my negative rating amplifies the lack of corporate responsibility I…read morehave experienced. Nobody gets up in the morning to write a negative report about anybody. Nobody has even time for that. Besides, I'm not the only one. It would have been more convincing to apologize to a disappointed customer and offer a venue to improve upon the experience. Many negative reviews can be changed into a positive one by smart business owners. Again, this opportunity was not even attempted here. Which serves to solidify my initial observation and impression.

They helped make this all good awesome service! Enjoying my 55" LG and Yamaha amp. And I saved by…read moredoing deal in store...great deal!

They might have the "best prices" and be helpful when you're in store, but their phone customer…read moreservice is absolutely terrible. I was told over the phone that the car deck I wanted plus installation would be about $250+tax ($73 for install, $52 for parts, $98 for the deck)... when I got the bill, it came to $300 (tax included) - and the tax wasn't the $50 difference. Installation was $95, parts were $80, and they bumped the deck to $85 but pushed the 2 year warranty on me for $15. But I didn't question it, paid for it and made an appointment for 2 weeks ahead since that was their first available time. Then I called some other stores to see if they had earlier appointments available. Burnaby said they did, but I had to talk to the Surrey location where I made the purchase so that they could talk to the Burnaby installer and confirm the appointment. So I called Surrey to do just that, but they weren't able to get ahold of the Burnaby installer for a couple of days since it was the installer's days off. So I waited. I didn't get a call from Surrey when they said I would, so I called Surrey, no answer forever, so I called Burnaby - took me a bunch of time and hassle to finally talk to someone in car audio, to be told they had an issue with the bay doors and the installer was being sent to other stores. He said he'd check the installer's schedule and see if they could get me in at another location. I never heard back, and decided not to waste my time trying to get in earlier, as by then my original install date wasn't far off. Now I'm trying to contact the original Surrey location to confirm I still have that appointment, and was on hold for 45 minutes before I just got disconnected. Just to ask to confirm an appointment. Their customer service is absolutely horrendous over the phone. I keep getting told how busy they are, but if they're that busy all the time then maybe they should have more staff to actually help customers, instead of pissing them off.