Looks like they just moved across the mall. The store is a lot bigger. B do find that the sales…read morepeople don't know their products too well at times. The store has a lot of empty shelves like always.

i gave my pc at 2pm to get worked on. they said it would take 1-2 hours and finished same day. I…read moregot a text it was done 2 minutes before close and when I called to see how far along the process was going it felt as through they were in a rush to push me off the phone. Ratings for this location should be lower.

I came by for purchasing a flash memory card and it was lucky I could found the last one piece from…read morethe flyer deal. It was locked by a magnetic key and three clerks who were just standing or chatting leaning on the counter didn't help at all. Not enthusiastic and not helpful. The guy helped me...tried to help me didn't know how to unlock either. Unbelievable.

I still think this place takes up way too much space for what it offers but it is the next best…read morething when you want an electronics store and you are in Metrotown. On any given time there is a ton of staff that work here and are willing to help. This store is big, and has a lot of foot traffic pass in front of it, most people are either taking the escalator to the parkade, or walking to Superstore. They have some computeres, notebooks, tablets, headphones, a minor selection of tv's, weird radio controlled toys, video games, batteries (from the Radio Shack days!), cell phones (and a cell rep that is waiting to sign you up), odd peripherals like usb keys, external hard drives, odd connector cables, and that's just naming a few things they have. The Source has never been my first stop, as I find their stuff more expensive than most places that have a wider selection, this store is really about convenience, it is located right in Metrotown afterall. The staff is pretty helpful, but a warning to those people who don't like to talk to anyone, this store is not for you, and someone will greet you once you walk through the entrance.

There are two staff in particular I want to thank at the London Drugs, Kingsway Plaza, location…read more Surendra and Pryinka. Recently, these ladies went above and beyond helping me scour the store for a particular item I'd found online and that was on sale. In the end Surendra did find the item. It was no where near where it was expected to be. I likely wouldn't have found the item on my own. Thank you so much ladies!

Skyrose at the customer service desk knows how to make a customer feel important. She is friendly…read moreand outgoing, and she remembers me every time I enter the store. They have good sales. This is my favourite store. Derrck Fernie

They helped make this all good awesome service! Enjoying my 55" LG and Yamaha amp. And I saved by…read moredoing deal in store...great deal!

They might have the "best prices" and be helpful when you're in store, but their phone customer…read moreservice is absolutely terrible. I was told over the phone that the car deck I wanted plus installation would be about $250+tax ($73 for install, $52 for parts, $98 for the deck)... when I got the bill, it came to $300 (tax included) - and the tax wasn't the $50 difference. Installation was $95, parts were $80, and they bumped the deck to $85 but pushed the 2 year warranty on me for $15. But I didn't question it, paid for it and made an appointment for 2 weeks ahead since that was their first available time. Then I called some other stores to see if they had earlier appointments available. Burnaby said they did, but I had to talk to the Surrey location where I made the purchase so that they could talk to the Burnaby installer and confirm the appointment. So I called Surrey to do just that, but they weren't able to get ahold of the Burnaby installer for a couple of days since it was the installer's days off. So I waited. I didn't get a call from Surrey when they said I would, so I called Surrey, no answer forever, so I called Burnaby - took me a bunch of time and hassle to finally talk to someone in car audio, to be told they had an issue with the bay doors and the installer was being sent to other stores. He said he'd check the installer's schedule and see if they could get me in at another location. I never heard back, and decided not to waste my time trying to get in earlier, as by then my original install date wasn't far off. Now I'm trying to contact the original Surrey location to confirm I still have that appointment, and was on hold for 45 minutes before I just got disconnected. Just to ask to confirm an appointment. Their customer service is absolutely horrendous over the phone. I keep getting told how busy they are, but if they're that busy all the time then maybe they should have more staff to actually help customers, instead of pissing them off.

I purchased a computer from Best Buy Canada, fulfilled by PC Refresh. Unfortunately, the wrong…read morecomponent was shipped, making the system unusable and causing measurable business loss. I contacted customer support multiple times, engaged the executive resolution team, and even filed a BBB complaint, but I have not received a meaningful response. I hope this review encourages Best Buy Canada to respond constructively and resolve issues in a timely and fair manner.

If you're looking for NO customer service this is the place for you. BEST BUY and GEEK SQUAD,…read moreneither can be reached on the phone. Nobody will ever talk to you, only AI chat which understands nothing. What a waste of time, over an hour on stupid chat that cut me off. then start over. then still no help at all I will never buy from BEST BUY again. TERRIBLE customer service only by chat available. I would give zero stars if that was available

I had a problem with my Samsung phone with pop up ads that I could not delete. After going to 3…read moredifferent repair outlets (not samsung) they were unable to correct it. I walked into the samsung outlets and a young Asian clerk solved my problem within 5 minutes. My experience: excellent and no charge for the service.

These guys are terrible. Bought the $2000+ fold phone and tried to return it after two days as it…read morewas too difficult to relearn everything after having an iPhone. They say there is a scratch on the screen which is invisible to the naked eye so they won't take it back. Was probably there when I bought it. How would you know if you can't see it. Super poor service both buying and trying to return. Just don't go there Watch out

I have been dealing with these guys for years. Always friendly and knowledgeable. Wholesale,…read morelargely but customers who know what they what and aren't a pain in the patoot are welcome, too.

I bought an iPhone 16 a few months ago and its been glitching and now it won't work. Its been black…read morescreen with the apple icon for 2 days. I can't return or exchange.

Always heard about this place but never had a chance to check it out until now. Great source of…read morediscount electronics. This place is literally a hole in the wall. Parking is available in the lot next to the building. This place basically sells slightly used (or new) electronics at a ~20% discount off MSRP. Ever wonder where cell phones and other consumer electronics go when someone uses it for a week then returns it? They can't sell it as new, and it's too new for the landfill, so it ends up in stores like these. The selection is obviously much more limited than the stores that sell new devices, but it's a very easy way to score a discount if one doesn't mind that the device isn't brand new. With that said, the store does sell brand new devices too. My understanding is that these devices have been purchased and then refunded while unopened. Apparently such a device is no longer "brand new" either, so they also end up here. Expect to pay a $50 or so premium for such devices (phones and tablets) here. Still cheaper than MSRP, but slightly less cheap. Staff are friendly and helpful. I think it's a family run place. This place sells phones (both Apple and Android), tablets, TV, and even other consumer electronics such as speakers and vacuum cleaners. The store is quite spartan, but it's fine if one knows exactly what one is looking for. Definitely worth checking out if one wants to save a few bucks on consumer electronics.

If you are using lots of electronics at home like me take the time to speak to these guys, Gurj and…read morethe team educated me and saved my expensive gear getting damaged or worse starting a fire at home! I love the quality of the Kreiger Transformer and power bar, got my phone from them too! Super friendly Brit works there if you are up for a good ol chin wag! Cheers guys.

These guys are awesome....They know their stuff.... 7 years they fixed everything..... im happy…read more Wade.... 604 7196596