I had a problem with my Samsung phone with pop up ads that I could not delete. After going to 3 different repair outlets (not samsung) they were unable to correct it. I walked into the samsung outlets and a young Asian clerk solved my problem within 5 minutes. My experience: excellent and no charge for the service. read more

These guys are terrible. Bought the $2000+ fold phone and tried to return it after two days as it was too difficult to relearn everything after having an iPhone. They say there is a scratch on the screen which is invisible to the naked eye so they won't take it back. Was probably there when I bought it. How would you know if you can't see it. Super poor service both buying and trying to return. Just don't go there Watch out read more

Great store! Service was fantastic and quick. Jason was incredibly helpful and and found my phone. Unfortunately, other freedom affiliated retail stores were not as willing to help. People, if you are looking for the s 20 fe in the colour you want, come on over. Don't settle for less because someone told you you should. Go to the source directly. These people will do their very best. Go find them. read more

Terrible service and warrant Was interrogation about manufacturers and was given every excuse and reason not to fix the phone. read more

Came by to pick up a phone charger. Parking is plentiful underneath in the Metropolis parking lot. The store is a bit narrow, and when the store gets busy, it's difficult to reach the goods along the side walls. The one thing that really irks me about Samsung (not really directed at the store) is that their website is crazy inaccurate. Pricing is often incorrect, discontinued stuff is listed, the product details omit important details. Even the staff were giving me blank looks when I pointed out the inaccuracies between the site and what I physically saw on the shelves. Not the fault of the staff though. With that said, the staff were friendly and helpful, even when the lineup went out the front of the store. Once everything was sorted out, I ended up with a better deal than what was shown on the site. Can't complain. read more

Samsung Store - Front of store~ - Electronics Near Me - Burnaby, British Columbia

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Great store! great people, great products! I met Johnathan and a few other guys working there and I find them friendly and accommodating! The store is located in the best place and te design of the store is interesting. I am a big fan of Samsung and I always pay a visit read more

I have always been an android. At this rate, I will never go back to Android. Been having the run around for over a month now about. my Samsung care which I paid for for 2 years. Samsung care and the whole Samsung says I don't. I have the Sales invoice and Payment info proving it. I have had no replacement phone for a month as they try to figure this out. Service is terrible where no one communicates with departments. Even till now, I have no fix and always have to call in order to see where the status is. The Samsung store can't do anything to help and fix it and sends you off to "phone Samsung" and no loaner phones at all for customers. Wait for an hour to know that no fix from the store. Sorry not sorry but you lost a long-time customer. read more

Samsung has a notorious reputation for having some of the worst customer service across the globe. Sad to say, this store lives up to that awful reputation. Employees are regularly rude and they don't even do the simple task of answering the store phone. Why have a phone number listed when the machine always automatically disconnects you after 1 minute on hold? To the people who gave this place good reviews, see how that holds up when you need to put in a Samsung Care claim. Good luck even getting updates on your repair if they even agree to do it. read more

BAD WEBSITE SECURITY. couldn't access my new phone while my old one connected to my Gmail was broken. They want to sit up there and get a verification code for a number I no longer have and they couldn't send a simple EMAIL!!! no they have to SIT UP THERE and lock me out for two weeks. Should have gotten an Iphone after what I just paid outright for this phone not from this store. read more

Worst retail store I have ever seen. I asked for help, and one staff member told me he'd be with me in a minute. He then proceeded to walk to the back, have a 10 minute long conversation in chinese with his friend and completely forgot about me. Are these people on crack? SHUT. THEM. DOWN. read more

I love Samsung products but the employees and service is definitely lacking. I was looking for a replacement battery for my Galaxy Note 1 and informed them that the Samsung site said to go into the store to buy one. The employee basically called me a liar so I showed them the page where it said "buy the battery at this store". After, the employee told me I should buy the new Note 2 since its better. I told him that I just need a new battery. He kept trying to sell me a new phone. I just walked out. I know its rude to walk out but if he wasn't going to listen to his customer and didn't care about why I went in, he wouldn't care if I walked out. If he showed some respect or courtesy, I would have least said 'no thanks, I don't need a new phone'. I'll update the rating the next time I visit, depending of how their service Is. read more

I like Samsung products a lot. I have an Mp3 player from 2008 that is smaller than an Ipod shuffle (except with a full display, retailed for around $65 at the time of purchase, and which I've put through an inhuman amount of abuse at gyms, on runs, I've even dropped it onto busy highways Several times while cycling. I've recently purchased the Galaxy S3 for my mobile phone and I love it. Basically, i like the products, so a store which sells all the various products I like will get a good review on that basis. That said, this store looks and feels exactly like the Apple store. I had an Iphone, disliked Itunes and Ieverything and basically the whole Apple business model and culture, so I wasn't fond of that. Minus one star. Furthermore, the store is really busy (understandable since they have great products) and they don't have the staff to accomodate aforementioned busy-ness. Minus another star. Presumably they'll work out the logistics of staffing based on volume, and hopefully They'll establish their own corporate branding identity, at which time I'll give them a better review. read more

Samsung Store - Samsungggggg Metrotownnnnn - Electronics Near Me - Burnaby, British Columbia

Needed a quote for the repair of a samsung galaxy note 20 ultra, traveled a significant distance to get a quote from this store, asked for the quote to be emailed to send to my warranty representitive. was assured the quote was emailed. IT WAS NOT (side note, without this phone I cannot properly authenticate for work) currently attempting to contact this store to get them to resend the email, currently on call number 17 and nobody has answered the phone. ANSWER THE PHONE AND I WILL TAKE THIS DOWN SAMSUNG METROTOWN read more

I bought a Samsung Galaxie phone a year ago. It had many problems, and the camera stopped working. I took it to the Samsung Store @ Metropolis, Burnaby, they never got back to me even after many e-mails. They had all my information, including receipts, and I was told it would take 3 days to get my phone repaired. Finally I got in touch with the head office in Toronto, and got nothing but apologies. Very unsatisfactory service. Even with a warranty! I will never buy another Samsung product. Customers do your homework first! I wish I had read reviews first. read more

I have been doing extensive search online to be able to buy a Notebook 5 or any Notebook laptops for that matter in Canada. It is odd for a huge company like Samsung to not make it easy to buy their computer products in Canada. All of the US websites linked to Samsung offer online purchase and deliveries, but WILL NOT ship to Canada. I have been trying to get answers but I have found the customers service poor and not helpful at all. Tried to called the Samsung store in Metropolis, Vancouver. Line constantly busy, no answers..?! I live on Vancouver island, so it will would be helpful to have information before doing such a big trip! And please @Samsung, do not tell me to call you general inquiry line, cause no one knows what's going there about that simple, yet, huge issue. read more

This is for Samsung Canada online purchase : This is the 8th time I have contacted samsung regarding my return on a product. My return is still not processed and its surpassed 5 business days. Originally wanted note 10+ in aura glue but ordered it by accident in black. When I called samsung within minutes of putting the order through the assistant told me he would cancel the order and for me to put in a new order for the aura glow phone. I did this. 2 phones showed up to my house so the assistant clearly did not cancel the order. So now I have been pulling teeth with samsung to get the phone returned and my credit card reimbursed ! Even had some assistants end the online chat with me before the conversation was done. Will never buy off samsung again after this unfortunate incident, all I wanted was to adjust the color of the phone within minutes of placing order as I had mistakenly ordered the wrong colour. Now I'm out $1500 for almost a month now. Seriously disappointed as I love my samsung phones but the service from online orders was very disappointing. read more

79/100 Had to pop into the store last month. (o5/15, 3pm) . Asked if I could speak to one of the young ladies privately, as I do not want everyone hearing my concerns in the store. We stepped aside to the back of the store. When she could not answer my question, she got the manager. The manager says "come here" and stands in the middle of the service counter, with people all around us and loudly starts talking to me like I am a child. "teaching" me how to use the phone that I have already had for 8 months. I had to ask him to keep his voice down. He was almost rude and I was somewhat embarrassed. I will be certain NOT to ask for his help again. This has DROPPED their STAR RATING. And before I scream LIAR in regards to his answers to my questions, I am gonna say this: When I downloaded my "SeekDroid" app (just in case my phone was ever lost or stolen), it also came with instructions on how to 'hide" the app on the phone.I am gonna assume this feature is available for parents who wanna keep track of their kids via smartphone or perhaps bosses of their employees. Anywho, when I went in, as described above, the manger belittled me and spoke as if there would NEVER be any spyware on my phone. HA!!! Thinking back to when I downloaded, there IS a way to put spyware on and you would not know. UNLESS you buy the $7.50 Spyware detector or you put the spyware on your own phone. So kids or suspicious employees, buy the app, you may learn that someone is secretly tracking you. Sorry, not to make anyone paranoid, but the manager certainly lied to me in the store that day. Too bad. edit: sorry, i thought i wrote an update, i only realize now i wrote a second review. my apologies. And also, re-reading this wants me to go back in there and call him a LIAR. read more

My very first time getting a cellphone turned out to be the worst and priciest. After investigating the options, I wanted to get a Samsung Note 4. The price tag says $299. The various time I went in to ask about buying a phone outright with no plan and how to unlock it etc... I thought it was clear enough that I was buying one outright. That's why I was going to a manufacturer's store -- to get something with no strings attached and at the best possible price. To be fair, I didn't read the fine print. Maybe it would have said something about the real cost of buying it outright. Anyway, they ask me if I want physical protection for the phone. I ask for the "most protection" and they sell me an Otter. It comes with a screen protector. While I was waiting for their slow Rogers connection to accept the serial number (???) they offer to put the screen protector on. Fine. And they ask me to fill out a poorly designed survey. Fine. In hindsight I should have figured out something was wrong when sales lady #1 WHISPERS to sales lady #2 to cover the terminal waiting for the online-serial-number-processing to complete while she goes in the back to put the screen protector on. Finally they come out with the phone with screen protector installed and they ring in the price. Basically everything together was about $1000. ONE THOUSAND. I go bug-eyed. The saleswoman says, "yeah, our phones are expensive". Could you not tell a noob early on the cost of buying it outright? Of course now I can't back out of it because they've already put the screen protector on. * Also: I asked for an unlocked phone. I am at a manufacturer's store. Should I not be getting the cheapest possible prices plus no contracts? Apparently all their phones are locked. Why? So I have to get it unlocked. Fine. First salesperson says there's a chance it won't work with my sim card once unlocked. Great. I go to Wireless Repair outside and the guy says he does "factory unlock" -- no problem, no chance it will goof. I go back to the store and speak with different salesperson. She confirms what Wireless Repair said. Next time remind me to do more research and just buy an unlocked phone from Best Buy. Just looked up the price for the same item and it's comparable with free shipping, AND and no third-party unlocking fee of $45 + tax. read more

I love Samsung products! I have a Samsung S4 and a Samsung TV and all my experience with the product has been awesome. The service I got at the store was horrendous! We had issues with a return and the manager came out. I have never had someone treat me so rudely at a retail store. I left feeling so mistreated and angry that I contacted the head office to report the manager. To Samsung's credit, I received a very nice response to my complaint and an apology; however, nothing can replace the poor experience I received while in store. I will never set foot in that store again. read more

I'm actually being quite gracious; if I didn't have the Note gen1, i prob. rank this as a 1star. Their customer service better learn from the Apple ppl, who actually approach you with a smile. Twice I've been here, & it's almost like i'm forcing them to help me. Location, it's in a good part, but a fairly small store compared to any of the Apple's, it's a bit embarrassing considering that Samsung has more products ie. TVs, etc. read more

If you are looking for the latest Samsung tablets and accessories. This is the place to be. Their staff are knowledable, friendly and provide extraordinary customer service. They will really bend over backward to make sure you are 100 percent happy. If you are not happy, just bring back the products and you get your money back. It's that simple. On the other hand, if you are looking for warranty and service, this location really isn't setup to do that. They are limited by their resources. There is no onsite technican that can do serious fixing. For that, you need to go to Richmond. The official Samsung walk in service centre. They didn't call this store "Samsung Service Centre Metrotown." Samsung Canada should really consider putting full time technican station at this location. If you are looking for the latest Samsung phones, this place has the advantage of buying it outright. All the other place will claim a no contract price but when you pull out your money. They can't sell it to you. You can buy your samsung phones, tablets from any other store. You will be getting same thing. The advantage of buying here is their staff knowledge. They help you set up and trouble shoot and make the whole experience less headache. read more

No customer service whatsoever. Interested in buying a new Samsung phone but no one to help me with. After they finished with other customers, I thought I can get help. Unfortunately that was not the case, and the workers talked to themselves. Left the store feeling frustrated. I guess they didn't want my business. My search for a new phone continues read more

I came here to browse and look at some new phones. I was welcomed and greeted but left to browse on my own, which I appreciate, I don't like feeling watched. Lots of shiny and tech-forward items from TVs to phones to audio headphones. The space was easy to maneuver and who doesn't like bright lights and clean spaces. Eventually I had some questions and I was able to find an associate easily. He was able to answer all the questions I had regarding the specs of the phone, payment plans, how to transfer my iPhone if needed, and much more. I felt listened to and the interaction didn't feel rushed. I left the store happy with my new found knowledge. If you're looking for a Samsung item, I had a good experience here, so feel free to drop by too! read more

I went to the store to think about switching from iphone to android. I was sort of on the market. I saw that they had the flip phone and it brought back memories. I wanted one. I also liked the purple phones. I inquired about the flip phone and they said it was sold out. Okay, so I browsed again, looking at the various phones. Then they said I could put my name on a waitlist if shipment comes through. I thought about it and said, why not. Then they said they will take a look just in case and said, I was in luck. A customer has brought one back and that I can purchase it today. So how about all the other people on the waitlist. I was not impressed of how they tried to up sell me, and was not transparent of their stock. They played me and I was not impressed. They are not ethical in how they run their business. I may now think twice if I want use this product. One bad experience can lead to telling 20+ people. I'm no business person, but word of mouth speaks loud! read more

If you like to be ignored, come here. When i walked in on a Saturday afternoon, there were three staff members standing in the front of the store, chatting among themselves. None of them seemed welcoming or eager to provide any help. So i helped myself and started looking for some wireless charging accessories for my Galaxy S5. Alas, I found the wireless charging pad, but not the specially-designed back cover, which is essential for wireless charging. Finally a staff member walked-by and I asked if they ever stocked the cover. He said no and I asked why, his response: "How would i know, I'm not the boss!" Wow, how's that for an answer. I still like Samsung smartphones somewhat; their 'specialty' store staff, not so much. read more

Bought a Samsung Galaxy S7 a few weeks around 4pm on a Sunday. Traded in my ancient iPhone 4s and received an extra $200. Altogether, it probably ended up saving me $500 than if I had upgraded to an iPhone 7. Place is cramped when busy and it was busy. They had all the cashiers (whatever you call them) working and they were in close quarters as were the customers. I was a new customer and have to say they weren't helpful on doing anything besides getting me out of there as quickly as possible. It would have been helpful if they were willing to provide a bit more customer service like the Apple Store does. The phone is fine and I don't regret buying it. But I wouldn't send anyone to the Samsung store in Metrotown unless there was a smoking hot deal. read more

Never had the motivation to enter any of the Samsung stores to begin with, but since I purchased a new Samsung tablet I decided to enter this not so busy location today to have a quick look at their accessories and devices. It was Black Friday weekend but there weren't too many people in the store (about 8-10 customers) so we took our time to play with each of the demo units. As my girlfriend and I were fiddling with the S-Pen for the Galaxy Note 3 (we each had a demo unit in our hands), a sales rep said "excuse me" to my girl and went on to showing ANOTHER customer the Note 3, which she had in her hand in the first place. Seriously? It's not even lack of proper training or desperation to boost sales (read: commission); it's the lack of manners that shocked me. Dudes name is Shawn by the way. Completely impolite sales rep (this Shawn dude) and only spoke when spoken to. The others were just seeking out prospective buyers and didn't really acknowledge browsers' presence. This one experience really killed any future possibility of visiting a Samsung Store. I would give this place a 1/2 a star, the only thing that earned it points are the location, its plentiful stock and a lot of working demo units. read more

I don't usually shop around the store as I have no need, but I do got attracted by the store's bright design and the big TV screen near the entrance. Recently I was trying to get a charger for my Galaxy S3 as my old one no longer worked, and I was going for a working trip. A girl came to me as she saw me looking around the chargers. After understanding the problem she immediately suggested another brand that would charge quicker. I took her word for it and it turns out she is right! She clearly knows the stuff. Another visit I was looking for a car mount as I was going to use my phone as GPS. The guy who helped me was also very friendly and nice. He gave me professional advice on how to use the car mount. Okay I need to take a star off as the very first time visit I got no attention from the other salespersons. However after those two visits my opinion has been changed. I may come back again for the new products. read more

really terrible time, went in to get my phone replaced and they would not give me a new one, and kept trying to blame me for the phone being defective, saying that putting it in my pocket put pressure on it and now they wont replace it. I would not recommend samsung to anyone. read more

The team of workers here are mostly good employees. My phone was acting up. It wouldn't hold power. So I went in and complained. The employee, a woman, was very helpful. She loaned me a phone. But. She didn't place a couple of my needed apps on the loaner phone. Since I am tech-dumb I didn't figure that out until I got home. One app that I use for work was not on. And so, I'm having problems communicating with the office. The other oversight was her not placing the loaner phone in a plastic cover. Of course, what happened? Pants pockets these days are too shallow. I was getting out of my SUV and pow! it hit the concrete. Why couldn't I have been on a golf course? Drat. There goes my deposit (and more. moan) for the loaner. Be aware. Make damn sure you insist on a plastic cover. I didn't and now $$ kaching. read more

Bad customer service. Preordered an s6 edge but no word 2 months after release. Went into the store to find out that they haven't received ANY stock for the past 2 months and have no idea when they might get them. 2 months is ridiculous. Was also told that they receive stock from service providers? Samsung at the mercy of service providers? Then went in again, got reassured that they would contact me when they receive the phones. Guess what. Didn't receive a reply. Eventually I got fed up, and called only to hear that they HAD the phone. Then there's the customer service. Firstly, you get ignored even though there are countless numbers of staff there. Secondly, they actually complain about you right in front of you. This was when I was asking for a refund for my preorder, because.. well it isn't a preorder anymore. The staff complained that I was taking too much time?? Horrendous customer service. read more

Today they had a special on the Galaxy S7 Edge for $899, which is $100 less than regular. Still kinda steep if you ask me. But interestingly enough, you're encouraged to trade-in your old phone for credits towards a new S7 (take that Apple!). Of course newer handsets will fetch more but I was told even dinosaurs are worth $125. Now you're talking. read more

This five star is given for the salesman called John. He is a really helpful and patient persion. I have been the shop 3 times. the first time is a female sales who makes me feel u should be here, u still has questions. At that time i am pissed by the attitude and leave, although i decide want note 5 before. The second time i came to the shop, John is helped me and has very good attitude. I bought it right away. The third time is my phone has some problem, and i went to the shop ask for exchange. John was also the person who.made the exchange for me without complain. 这家店的店员两极分化，有的态度很恶劣，有的还不错。如果不想影响心情找那个叫John的店员，他很好。手机有点问题退换货也爽快。实体体验店竟然对客户爱理不理也是醉了 read more

If i can give a 0 star, i would. they told me they will call me back in 2 days because they couldn't make any decision in store. and it's 3rd and i still haven't heard back from them. Ive never encounter such horrible customer service especially when you are buying a premium product and paying premium price. I bought 2 S7edge May2016 and they both have issue: 1 the battery expanded, push out the back cover and the other one with connection problem within 6month of purchases. I have been going back and forth since Nov last year and it's still not fixed. I have been using a loaner phone for total of 3months out of the 1 year i purchase the phone and I get from the sales rep is there is nothing we can do, you just need to wait and come back again. at this point I will never purchase samsung product again, it might be a good product if you are lucky, but if its defective or you have real problem with you device, they don't care cause the already got your money. they will tell you no one in store can make the decision, they need to talk to the head office so you need to come back again( since last nov, i have visited the store 12 times.) like they are not a real samsung store. read more

I had had a bad experience at this same store a couple of years ago and had not been back since, but wanted to find covers for a phone and tablet that were not black. (I found both.) Thanks to Ivy who went to extremes to meet my needs, answer my questions, and arrange a really great deal for my new s7 Edge, I walked out a very happy customer. One negative---not the store's fault--- is that the store has to send items to Toronto for repairs. Samsung needs to make a greater effort to improve their poor reputation overall regarding customer service in western Canada. Also, selection of accessories is extremely limited compared to that available in the US. read more

Good luck trying to get through on the phone. They don't answer and their mailbox is full so can't even leave a call back request. Not impressed!! read more

Went in today, totally ignored even after eye contact. Counted 7 staff members standing around not particularly interested in selling anything or helping anyone read more

My TV in my bedroom is old...like 90's old and I came here while in the mall to consider buying something small enough to fit on my dresser and a bit more modern even though I'm reluctant to give up on my TV VHS combo (I still watch out of print music VHS). I know that I don't look as though I'm made out of a lot of money, however, you will be surprised that those who don't look it, actually can in fact afford a modest TV. The guy who was serving me acted as though I was a waste of his time. Based on the bad customer service I decided to keep my VCR/TV combo from the 90's...if it's not broken why fix it. read more

Finally the hype has died down. I can now enter the store without lining up and look like an idiot in the process. The store looks great, it doesn't really remind me of an Apple store but more like a Bell store. I was looking for something in particular and was able to get help right away. The only reason why it didn't get a 4 star rating is the sales guy giving me a demo when i didn't want one. He also laughed at me for swiping the screens back and forth when all i wanted was to experience the smoothness of the device. I think it should be obligatory to ask if i know anything about the product before i get keynote speech so i don't look like a douche when i walk away. read more

This store and the staff are NOT helpful at all and gives 0 customer care. I went into the store to get my brand new Samsung galazy z flip 3 repaired and the person working there told me that they do not have the parts and can order it for me. They said it will take a week and will call me when they get the parts. 2 weeks passed and I still not did not receive any calls. I tried to call the store for an update but they did not pick up the phone. I literally called 10 times and even timed it to call 30 minutes before their closing time (assuming they would be less busy) but they still did not pick up the phone. Why have a phone number if you are not going to pick it up?? I decided to visit the store again even though I live quite far from Metrotown. I asked the staff and they still said that they do not have the parts. I asked for an ETA, but they could not even give me that. I literally wasted my time and gas by going to the store because I received nothing out of it. Now its been a month and I still have not received any calls from the store and I have not been able to use my new Samsung phone because I can not get it repaired. This is ridiculous and a waste of my time. I am aware that there is an option to mail-in your phone for repair but I do not feel comfortable doing that as there could be chances of it getting damaged or lost. I thought I could get my phone repaired at the store but that does not seem to be the case. Seriously what is the point of the store if you can't help me with such a simple and common request??? Why is it so hard for the store to get parts and why is it so hard to communicate with your customers on any updates or give an ETA or any reassurance?? This Samsung Experience Store can't even give any of these basic customer service to me and left me feeling frustrated and unsatisfied. I usually enjoy Samsung products but I do not think I will get a Samsung phone or any Samsung products again because I strongly value customer care and I do not think Samsung provides it, especially with how this store is managed and the 0 customer care from the staffs in the store. read more