Considering that I am disabled and use Access Calgary, I came much earlier to my appointment for…read morex-ray and ultrasound of my left knee. I prepared myself to wait, but I was called after maybe 5 minutes. From the moment I opened the door until I left, I was greeted with a smile. All the employees I came in contact with were extremely kind and accommodating. I must especially mention Jiselle - Assistant Clinic Manager and thank her for her help with a home pick up. Since I was done so quickly, I should have waited more than an hour and a half, but Jiselle called Access Calgary and arranged an earlier pickup. Thank you from the bottom of my heart to everyone, especially Jiselle.

I had an ultrasound here two months ago. There are other locations closer to home but I needed a…read moreSaturday appointment (btw these fill up fast) and this was the only place open on Saturday. Good experience. This location is busy so I couldn't even find a quiet place to make a phone call . Staff are friendly.

They do not have a great staff especially in the admitting or front desk, and you are more damned…read moreif you are an Asian like Filipino as they discriminate you, I was the earlier than my appointment as they always say to come 15 mins earlier, but the I was check in at 1pm and get called in @ 2pm imagine the 1hour waiting and paying for indigo which was highly so expensive. If you are Asian you will be last always if you are white even if you just came they will call you in right after you get check in. The Nurses descriminate patients according to your skin color. What a poor thing we have now a days in the healthcare industry. staff only there to earn hours and get a pay check. Over all Its not a good service they have. Poor and discminatory that was the type of care

This is NOT a review for this Brentwood CDC. I just want to book an Ultrasound and X ray at this…read morecenter but I can't. Booking via phone allows client to inform the center they want to have the service. But waiting time is too long. I wait 45 mins without a chance to talk. Booking online is convenient but the website does not allow client to choose the center they want to! Twice it arranges a very far from my place and I have to cancel the booking. Do not know what to do now. Can you create option for client to select the location they want? Help!

Excellent care. Very friendly and did not have to wait long.Answered my questions as best as they…read morecould. My results were done the next day.

On May 2 I had a positive COVID test. Given AHS's efforts to determine when I actually contracted…read morethe disease - AHS gave me the all clear (provided I was improving and free of certain symptoms) yesterday. I do have some lingering symptoms and continue to isolate. Today. A doctor ordered a stat chest X-ray for me to rule out pneumonia. The requisition was sent to CDC Okotoks. They called me - asked the appropriate screening questions and asked me to come in for the scan. Upon arrival they informed me that they would not do the X-ray as their company policy is that it must be at least 14 days since the positive Covid Test. They refused service to a senior who requires a stat X-ray to rule out pneumonia. While they apologized, they stated there is "so much misinformation out there". There isn't - in this case what I experienced is: a). Misalignment between CDCs company policy and the directives of AHS and the Chief Public Health Officer. b). Poor screening before they accepted the requisition and called me to book the appointment. And its conceivable that I experienced a lack of compassion and a service ethic. It was also clear that there was a difference of opinion amongst their staff as I overheard "we should do it - its for pneumonia. We can put on PPE". Regardless, I will ensure that I use the services of a more customer focused organization in the future - and recommend others look elsewhere too. Lack of clear company policy, company policies that are out of alignment with Health Orders and a staff that while apologetic - were clearly more interested in getting me out of there than getting me the treatment I required. This doesn't resonate as high-touch, high-service nor compassionate. Unacceptable to me for a firm that is part of the medical care value chain to act as they did today.

I will say the staff were courteous and professional. I would also like to comment that I was made…read moreto wear a face mask or not have my ultra sound. I do have a valid medical reason not to wear one, I was wearing a face shield which I wore for an MRI 2 weeks ago and this was deemed okay. I was deeply upset with this situation, I did wear a mask which I had to hold away from my face or not have my ultra sound. This was absolute discrimination

I needed to get an ultrasound on my leg so I was sent here by the hospital. The offices are on the…read moresecond floor of a somewhat tired looking plaza behind Westbrook Mall. There is an elevator, although it takes forever which is weird given the lack of height of the building. There are very large, clear signs guiding you in the only direction down the hall you can really go. I had an early afternoon appointment. I walked in and there was no one waiting. The lady at the desk took my info quickly. She was pleasant although not overly friendly. I sat down and waited no more than 10 minutes (and I had been early). The ultrasound technician was very friendly and professional. She did her thing, always explaining what she was doing and where she'd be touching so there would be no surprises. It really put me at ease. The whole appointment took less than half an hour (including a short wait for results to take back to the hospital). If I need services like these again, this location is a top choice compared to some others. There is also a lot of parking which is handy!

Very friendly staff, everything well organized, the waiting time is nor longer than 5 minutes…read more Highly recommend!

Nice clean and organized Crowfoot office…read more The front desk people were very friendly and welcoming, but my experience got turned completely upside down when I met with the technician, Val. She was so rude and condescending, I don't know if she's always like that or just having a bad day but it made the whole experience go down hill fast. Right upon meeting her, no hi or anything to welcome me. Just barked allot of orders at me of what to do. If your looking for the military, no emotional experience, this would be that one with Val. I go for ultra sounds every month and this was the first time at this location and I can honestly say I've never encountered such a rude, cold tech. Usually the ones I encounter are kind, make you feel relaxed and true professionals. Val was the opposite and the whole appointment I felt that she would have rather be any where but there. At one point during the appointment I needed to face her to do a side scan of my stomach and she asked me not to look at her. So awkward when your facing someone. It's also such a strange thing to say to a patient? The 25 minute appointment consisted of allot of negative comments and the most uncomfortable when your in such a vulnerable state.I was very quiet and just listened since I just wanted to get it over with. After the appointment I was going to stop in to the front desk to let them know what had transpired at my appointment but they had some patients they were helping and I didn't want to take up any of there time since they were so kind when I arrived and I didn't want them to have to deal with Val and her lack of service. I mentioned this experience to my Dr after we reviewed the results a few days later, which I also had to get re-done else where since Val didn't even do a good job on my ultra sound, so a definite waste of me time to have to re-do it. My Dr suggested I contact Mayfair Diagnostics Crowfoot to let them know about what transpired at my appointment with the tech and to also let them know the employee didn't do a good job and I needed to go the following week to another diagnostic to get it re-done properly. My Dr also stated they could contact her to verify the ultra sound wasn't done properly and my concerns at the appointment. I would give the front desk staff a 5 star since they truly are friendly and want to do a good job. I would give the ultra sound tech Val, less then a one star if I could. The most cold, unfriendly person you can encounter and it's sad that this person deals with people.Will never go back to this location because of her. I will continue getting my ultra sounds else where and at least it will get done correctly and with a professional.

Avoid calling the central booking line to schedule your exams--it can result in very long wait…read moretimes. Instead, go directly to the Canada Diagnostic Centre at Pacific Place and explain your urgent situation in person. They were incredibly helpful and managed to find me a cancellation spot twice on the same day. I really appreciate their support during a very urgent time for me. Thank you!

This diagnostic centre is exceptional.staff takes great care of client.Very professional and…read morerespectful.

I've had some horrible experiences lately at doctors offices and this place was absolutely amazing…read more Quick, efficient, helpful are some of the words that come to mind. The staff was also kind and friendly . Thank you for my making my first visit such a comfortable experience.

I arrived 10 minutes early for my appointment at the counter to wait for assistance. Immediately I…read morewas called to the counter, took my paperwork asked me a few questions and told me where to sit down. I was called with minutes to a change room to wait for the technician to call me. Again with in minutes I was called to the ultrasound room by a wonderful technician that took great care of me. She explained in detail what ultrasound test will be done. -very pleased will all the staff friendliness and taking care of the patients -facility very clean -washroom very clean -plenty of parking