Been shopping at Mattsons True value Howard City for quite some time as well as my family who live…read morevery near. On Oct 8, I purchase an item not sure if it would fit. Was told by the employee I could bring it back with the receipt and receive a full return. 24 hours later I brought it back with the recipe and was told no refund because of a close out. I wouldn't have purchased it in the first place had I known that. The item was only $10.49, not a lot of money, it's the principal, no apology, have a good morning, very unprofessional. Last time for me. Beware, I gave the item back to the clerk, now they can sell it to some else.

I bought a set of metric and standard. Allen head sockets from the store a few years ago. They…read morehave a lifetime warranty. One of them broke so I took it back. I got the runaround by the lady owner. She said we don't sell these. I went back to the rack where I bought them from and showed her that she did. She told me to come back on Monday. This was Friday. When I got there on Monday morning, she said we're not going to honor it. Do you have a receipt. You don't need a receipt it's like snap on and craftsman. Besides, who keeps a receipt from years ago, for a set of Allen head sockets. I grew up in Howard city, and I remember when Manson's was downtown and they were a great place to go before they moved into the old Olsen knife building where they are now. I would drive 100 miles to buy something somewhere else to avoid going to this place I would never ever buy another thing from them. Avoid them at all cost.

Helpful, good service, knowledgeable!! Great convenience! Able to pickup needed items locally.read more

Excellent. Well stocked, friendly, and impressive for a small town hardware. Prices seem lower…read morethan Walmart, etc.

Store is very hard to find things in. Needs to be bettered labeled. Way to many food products…read morethey even had Christmas candy out. Staff is hard to locate for help. Check out was good and the car person was so helpful to load my vehicle and take the cart back. Prices are extremely high

No one goes here for advice…read more The percentage of employees that actually do their job well is small. I go here to see what is available and to purchase what I know will work. Even with minimal interaction experiences with employees run from appropriate to insulting.

We needed to buy a new washer and dryer quickly because we were moving into our house. We did some…read moreresearch beforehand, told the staff what we wanted, and Hanna found the right washer, dryer, and pedestals, including a pedestal washer. They gave us several discounts, did a great job, and scheduled delivery to our house with removal of the old appliances in two days. Everyone there was very nice, and the store was clean and orderly. I'm not sure what all these one-star reviews are about.

We had a great experience using the pickup service at our local Lowe's! Ordering online was simple,…read moreand our items were ready quickly. When we arrived, the pickup process was smooth and easy, and the staff member who helped us was friendly and efficient. It's such a convenient option when you know what you need and want to get in and out without spending a lot of time inside the store. Everything in our order was correct, organized, and brought right out to the vehicle. Really appreciate how easy Lowe's makes it to get projects moving without any hassle. Great service and a great experience all around!

What a great feeling when you walk into a store that has history , for over 105 years being in…read moreservice, you couldn't ask for a better place to get all your home and essential needs. The best thing about Wahr Hardware is the excellent customer service, the personal kind, the kind that everyone is family and not just a number. They go the extra mile to make sure they meet every need of yours and of course with a genuine smile. I highly recommend this Hardware store, Wahr Hardware, Manistee's Icon, where family is everyone who walks through the door. Your more than a customer your family. You can get anything you want. if you can't find it they can custom order what you need.

Love this store. Not only is all the staff friendly and knowledgeable they have the lowest prices…read more If they do not have it they will order.

Great little local hardware store. She carries most items you will need and is dedicated enough to…read morebe open 7 days a week.

Great old hardware store! Love the feel of it. It might be a little expensive but you gotta…read moreremember it's not a main chain store like ace or true value

If you need anything in the way of hardware or work done on you equipment take to them. Great…read morecustomer service why above the rest in the Big Rapids. :)

From the owner: Unlike the big box stores, we provide personalized service you can trust. The staff at State Street…read moreHardware has extensive knowledge in the equipment and products we stock as well as the services we provide.