We purchased tires from CT about 20 months ago. They were never winter driven. When CT New Glasgow changed the tires, they damaged the sensors causing us to further spend more money at the dealer to change and fix the sensors. When we explained out concerns the service manager didn't believe us? But they paid for new parts but wouldn't touch he parts and made us use the dealer. $400 later our van is back on the road. Then the same tires started going bald very fast. Way before the tires warranty ran out. We had the tires rotated this year by Canadian tire in May. I checked the pressure every week or two. We were not going to go back because this was really a shitty set of tires and don't need a repeat, however we thought we should talk to the service manager about the issue. There was still 40k left on the warranty. They said they would provide us with newer tires at a discount. Then they said this type of tire had problems. Funny, that they did not provide us that information when we had them rotated in May of this year. And we realize that manufacturing problems can happen. But not being proactive in the first place, is what pisses us off. They know who bought that brand of tire and they could have brought us back in to see if there were problems. We could have been stranded somewhere with a flat or drove off the road in the rain. We paid premium prices for the tire. Over 300 bucks a tire. Now, we bring the van in to find out what they are going to do about this. We are talking to a younger service manager and he is giving us the stink eye because we are telling him our story. He slapped down the extended warranty offer. Like we are lying to him. His buddy, who sold us the tires was ok, but the younger guy was just pissed at us. The cost of the tire isn't coming out of his pocket. So, why are you snarky with us???? After the installed the new tires, at a discount because we complained, my wife said him and his partner were exchanging glances at her and giggling at her. I feel that people who act like this shouldn't be in a service managers position. Should I trust these people with my vehicle in the future. I can assure you that this is my last dealing with this crew. read more

i have had multiple bad service issues multiple times with this location , everything from a parts counter guy that told me that he didnt have a 36mm socket in stock and wouldnt go look for it after i had looked online and called ahead on 3 differant times , even left my number and nothing , drove to truro and had it in 5 secs , another time a lady tryed to start a fight with me , swearing at me and all kinds of crap , then she called two managers to meet me at the door and they acted as tho i had done something and treated me like crap , multiple seniors that were also in line gave me there contact info and complained to howie the store manager , its like the entire store acts like they dont want to sell things and scoff at me when i ask for things that are basic as if they have a better idea of what to do than myself on everything , arrogance is a real issue , i spent 45 min looking for a extension cord to not find one until i saw one in a bin at the check out , like wtf a canadian tire with out extention cords ? this place needs whipping into shape or a new owner .service sucks here . read more