Do not get your hopes up if you're booking with this photographer. If I could give a 0 on customer service that would be accurate. I would have to agree with the communication being the worst part of this experience, as I did not get a chance to book anything because she is UNRESPONSIVE!! I email this photographer regarding a cake smash photo session I wanted to book. After not hearing from her within 24-48 hours, (as she advertises on her Facebook page) I decide to send another inquiry to follow up. She gets back to me A WEEK later and asks what dates I want to book and will get back to me with her availability. Ok great. ANOTHER WEEK goes by and I don't hear from her. It's like she disappeared off the face of the planet! So I go on her Facebook page and of course she's active uploading pictures and posts about getting back to answering emails and messages. Ok great right?! WRONG!!! My email was never answered. How disappointing. I understand she is busy, but it appears she has some challenges with managing emails and getting back to new clients in a timely manner. She advertises that she gets back to people within a few hours, or within 24-48 hours, yet this was not the case with me and apparently with other clients regarding her lack of communication. That is FALSE ADVERTISING, RUDE AND UNPROFESSIONAL!! I get that she is solo and a small business. And yes, she is not like picture people, but that is not an excuse, because without paying clients, she wouldn't be in business. There are other professional photographers, who ARE SOLO and have other family obligations etc who I have worked with in the past, who don't treat their customers this way! I was excited to work with this photographer, but unfortunately my business did not matter. To the viewers reading, beware!! Do yourself a favor and make sure you have MULTIPLE people you are looking into photographing your event, so you don't get upset with this one. She is not reliable. read more