I really enjoyed my stay! It was nice to have a hot breakfast buffet. There is a nice safe dog…read morearea. Easy check-in and out. The staff were friendly and helpful. The young gentleman at the front desk showed me to the dog area and I appreciated that so much more than just pointing and saying go that way. The shuttle guys were the best. Thanks Victor and Gabrielle! Sometimes it's the little things that make a stay great. Pet friendly Will make this my regular Houston hotel.

Our Family Was Displaced for FIFA -- Even with a Signed Agreement…read more We planned our 2026 Family Reunion at this hotel. Signed the contract. Received the booking link. Shared it with our entire family. We were in the middle of collecting payments when we received a call saying everything was canceled because FIFA is coming to Houston. Our dates have been set for four years. The hotel knew that. We already printed, posted, and shared the lodging information. To be told "Your block is canceled, you should consider changing your event dates or moving to Clear Lake" was shocking. Changing the dates would disrupt hundreds of people. Moving the hotel 30+ minutes away makes no sense for our elders or our family events, all located in Houston's Historic Third Ward. Hilton chose profit over people, plain and simple. But most importantly--they treated a signed agreement like it meant nothing. This was unprofessional, dismissive, and a huge disruption to our planning. Future guests should be aware.

Customer service was good. My rooms were bad and one was actually unfit for staying. I was very…read morelate getting in Houston due to the airport debacle. After 9 hours in the airport and 2 more hours to make it to the hotel, I was spent. It was midnight and I was beyond exhausted. The first room was busted. The TV and the phone didn't work. I had to go to the lobby to tell the person. She gave me another room saying it just has 2 beds instead of one. I was okay with that. Who wouldn't be. As soon as I walked in I smelled the dampness. It's now almost 1am. I'm too tired to do anything so I sprayed some perfume and went to bed. Throughout the night, my door is rattling. It's keeping me up. When morning comes, I'm late for my conference because I'm exhausted. I stop at the front desk and tell Aurora my issues. I tell her I want to change my room when I get back. She says okay. I tell her I should be back around 3:30. I'll stop here. Long story short, she knew the room I was put in should not have been in rotation. Just check out the pics and videos. This ain't over y'all. The story is too long for this review site.

We were in Houston for Thanksgiving and needed a place to stay. This was convenient and we love the…read morefree breakfast as part of the stay. Trade off with having to pay for parking. We enjoyed our stay and there were no issues. We would stay here again.

Stayed here for 5 weeks...highly recommend this property for either your business trips or personal…read morevacations. The hotel inside and out is very clean, the suites are a nice size, they could use a little minor cosmetic repairs in bathroom but it's not horrible, bedding is very comfortable. Breakfast served in the morning and it's very good and 3 days a week they host a small social and that's the best I ever experienced in traveling for 20 years. But, the staff, cant say enough great things about them. From the front desk, to housekeeping, the food ladies to the maintenance men. All are very personable, friendly, pleasant and helpful in anyway they can. The assistant mgr, Julian, the man goes above and beyond to make sure your stay is a good one whether it's just one night or several weeks. Highly recommend...

ABSOLUTE NIGHTMARE! I stayed here for 5 WEEKS due to business. I had a very bad experience at the…read moreHomewood Suites in Clear Lake. Megan Veach, the General Manager, is difficult, rude, and unprofessional. Myesha, one of the Front desk Managers, gets mad if you complain and yells at you. She constantly interrupts and does not let you speak. She has a horrible attitude. Julian, another Front desk manager, is difficult as well. They honestly do not understand what good customer service looks like. They are used to ABUSING guests. Since Hilton does not own them, your complaint is a waste of time. Corporate told me that this motel is independently managed. The noise level at night can be high and they do not want to control it. They tell the guests that if you do not like it you can go to another room even if it is 11 pm, or you can leave. The rooms are not clean. There was BLACK/GREEN stuff under my kitchen SINK! If you complain to management, they will not do a thing about it and will insult you. Maria, the head housekeeper, is very rude and unprofessional. She argues with the guests. On one occasion, Alicia, another housekeeper cleaned my toilet with no gloves and then proceeded to change my bed linens! They are GROSS! The air quality in the room is not good. The location is central, but since it is located by the railroad tracks, you can hear the RAILROAD at night. The internet connection is spotty and you have to connect multiple times while working from the motel. Since pets are allowed, the entire motel has a weird smell, even the lobby. This motel was built in the 80s and it needs major renovations. There are major issues with plumbing. My SHOWER DID NOT WORK for 2 days! This is by far, the WORST experience I have ever had at a Hilton. I CANNOT RECOMMEND the Homewood Suites! There are better motels and hotels in this area that charge comparable rates and offer much better service. I went to another motel and the General Manager told me that she had heard horror stories about the Homewood Suites. I do not know how they stay in business.

We had an amazing experience here. It is hard to find lodgings for families but this place checked…read moreall the boxes. Staff was wonderful especially the front desk and manager. I had called Saturday morning to inquire about a crib as the original hotel we booked didn't inform me until I was checks in at 11pm Friday evening they didn't have a crib or a roll away bed. The woman who answered the phone was so sweet and ensured me they had a crib and made sure that it was in our room when we arrived. The girl who checked us in was so sweet and made sure we had everything. Kudos to her because she worked the 3-11 then the 6-3 the next day.

Stayed here for 5 days for work and honestly it wasn't bad at all. Room was clean, no issues there…read more I liked being able to check in and out through the app, and the keyless entry with my phone made everything easy. The app also lets you control the TV and stream Netflix, which was actually pretty clutch. They've got a 24hr coffee station which I used a lot. Breakfast was decent. Only thing I kinda wished for was scrambled eggs at least once during the week. Looks like their main thing is the breakfast sandwiches. They had sunny side up eggs every day and switched between sausage patties and bacon. Staff was alright, not rude or anything, just not super engaged. Parking is open which is a plus. Overall, not a bad stay and I'd stay here again for sure.

We are Hilton honor members. I was super stoked since this hotel had the highest ratings in the…read morearea. Upon arrival, the hotel desk clerk, was not the kindest person. She was even a little rude. The hotel has such a strong scent of mold throughout. My husband is handicapped, so we asked for a ground floor room. I walked into the room and immediately could hardly breathe. It was a hard NO. The clerk was quite irritated and said that's why she asked if I had any pets. If I did have a dog, I would not allow them to sleep in the room or want them to even touch the floor. Imagine if it smells that bad for me, their lungs are closer to it. I've stayed at plenty of hotels that do not stink this badly and accept pets! Why are people with pets given such a below standards room at all? I'm sure this hotel would fail an inspection very easily! She moved our room to the 2nd floor room, which was directly about the same room as was on the 1st floor. Just as bad, in the smell. Every time we have ever stayed at a Hilton, we always are allowed 2 free bottles of water. She would not allow us even 1. I guess other hotels are just nicer to us. No decaf tea was available either. We did not sleep well at all!!! The beds are much firmer, pillows were uncomfortable. I could not recommend this hotel to anyone as we don't believe it's a healthy environment for you, your pets or children to sleep in overnight, at all. The PLUS part of this stay, was only the breakfast! There was a nice breakfast in a quaint little dining area. Some of the tables were run down but the lady serving breakfast was sweet, the coffee was delightful and we could watch the news while we had our breakfast. The price was not worth the stay overall and it was a disappointment to know this was a Hilton standard location. We will not stay at this location again.

General: We stayed with our kids when I was at a work conference in Houston in early June 2024…read more Location - Decent location right in the middle of Seabrook and the NASA complex. You are a short drive from the beach (private pay to enter) and the public entertainment pier. You are right next to Clear Lake which offers great views of the marina and has a nice walking trail. There are a couple restaurants right next door and you are a short drive from a shopping center and other places to eat. We had a car so we drove to many local cafes and restaurants in neighboring cities but you could get to some decent places by just walking. Rooms & Building - Rooms are standard Hampton Inn rooms with a touch of modern décor. They were clean and comfortable for our family of five. The hotel itself has the standard Hampton Inn modern design with bright bold colors, abstract art, and dark wooden furniture with tiled floors. Amenities - There is a good sized outdoor pool on the side of the building which is a must when you are staying in Houston because it gets HOT! The pool was a welcomed reprieve from the hot morning and mid-day sun. It was for the most part kept clean and the pool area had a good amount of seating. There is also a huge seating area in the breakfast lounge that makes eating lunch or hanging out when you want some time away from your room a good choice. There is also an office area and laundry facilities for a fee. Food - There is a free breakfast buffet offered at this location. The breakfast layout is your standard waffle bar layout. Hot options include eggs, potatoes, breakfast meat and waffles. Continental options are available too such as yogurt, cereal, breakfast breads, fruit, etc. The breakfast options also rotate each day. We stayed for a week, could of used a little more variety but we also didn't have to resort to eating the same thing each day, enough choice to go around. Vibe - Easy going and friendly staff. The front desk lady said hi to my kids every day and learned their names by the end of the week. Reality vs. Online - Pictures that I saw on their website and online matched the quality and condition of the hotel and rooms in-person. No surprises. Price & Final Verdict - I paid about $120 a night and stayed at this location for a week - it made this trip very affordable for us. Not a bad place vs. price, especially compared to other options in the area and still being located so close to the Trinity Bay, NASA facilities, and Houston area.

Excellent customer service, led by the General Manager Chintan Patel. Very talkative, very friendly…read morestaff. I even had an issue with my Priceline reservation when I checked in at 11:04 pm, but the lady on duty worked with the manager and they got it all cleared up and I had my room. Then I needed to stay an extra night and Chintan himself handled it. While it's certainly not the Hilton or Executive, this hotel is clean, the rooms are spacious and the Printer in the Business Office actually works! I'll be staying here again when I'm in town. Great prices, so if you're looking a little lower price, this is your place - great value for the price.

It was not too bad of a hotel, although it could use work…read more Whenever I enter hotels I like to make sure that it won't be a bad stay or that it's okay to sleep on the bed etc. During my one night stay here, I was able to notice a few things quickly. For example, I tried to pour my dog some water from the sink, but I saw a few odd things in the water. (Little pieces of plastic and a bunch of small little things that I don't know how to identify.). And as I walked further into the room, I saw a strange stain on the bed,the windows were dirty,and there was a strange scent but faint smell on the beds and the fridge along with a bug.. not so sure about this hotel but would've been nicer if they cleaned the rooms better.

My husband and I returned to the Hilton Garden Inn Houston while in the area. Our experience…read moreincluded a very clean lobby with friendly staff, a very clean and decent sized room with a shower, and a comfortable bed. A pleasant night stay.

We had a short stay here. This place is like a halfway point between Houston and Galveston if you…read moreneed a hotel room stay at before your cruise. It looks like it was newly renovated and very clean. Rooms didn't give us any bother but one of the elevators did sound like it was on its last leg. The bartender was great as well. The front desk lady was also nice. Lots of restaurants nearby. Would recommend.

Something was biting me ALL night long, both nights…read more The floors are extremely thin and I was up listening to the people upstairs walk, run and crash (off their bed?..) all night. (Luckily just the first night - but the mites/fleas got me both nights.) The lobby, elevators and hallways smell AWFULLY - I mean it just absolutely REEKS - of artificial, stifling air freshener, AND WITH A BIG CHEAP SCENTED CANDLE BURNING ON TOP OF THAT - and the rooms smell of that gross Southern gas station mop cleaner. When I asked for a different room because the first smelled like sewage, the front desk lady stared at me like she had no idea what to do. When I reexplained the situation, she claimed there were no rooms available because they were fully booked. When I explained that I KNOW that unless I was the very LAST person to check in, there were rooms available that she could move around, she grudgingly changed the room. When that one reeked too, she again lied and said there were no rooms; when it was clear I wasn't going back to the smelly room, she magically found another. As another reviewer stated, the bathroom door design is bad, such that the door doesn't fully open and you have to crawl over the toilet to get to the sink. The toilet didn't flush well. The towels had all this gross long black fake hair on them and they, and the sheets, smelled of cologne/perfume. Though they advertise the rooms as having kitchens, there's no stove or oven; it's just a larger fridge, a small kitchen sink, some dishes and towels (all dirty and gross - bring your own); paper towels and counter space. And a microwave. The poolside rooms are loud with kids yelling till 11 pm. The good thing was the fridge actually got cold; and the A/C was only mildewy for the first 5 minutes and after that smelled fine. The mites in the bed and ungodly stink of the lobby were deal killers. Strongly recommend staying somewhere else if you're at all sensitive to either one.

Of all of the hotels I've ever stayed at the staff at home to suites in Texas City was by far the…read morenicest and friendliest!! the hotel was nice clean and well kept. Breakfast was great but as with any hotel, don't get there five minutes before breakfast is over and expect all of the items to be available. In my opinion, you have no reason to complain if you wait till the last minute to get up. I would definitely stay at this location again and recommended to others.