They charged me 100$ for cleaning fee. When I called to ask why, I was told it was for laundry and…read morethat laundry had hair dye and spray tan on it. I explained no one has dyed their hair, has on spray tan or even had on foundation makeup in the room, I was told he would check the pictures again and get back to me tomorrow. Like excuse me, you just took 100$ extra out of my account and I have pictures of the room when I left (always do this because of things like this could happen, it's never has till now but nonetheless). So to say, I will not be staying there again. Absolutely unreal, I have always been respectful when we travel and the manager does not think this is a problem that should be addressed now or today even. 100$ is a lot to take without notice of any kind!

Surprisingly great place to stay!! I say surprisingly because when I checked in I thought this is…read moregoing to be a nightmare, when I had to call to check in, and the manager came said she was washing things for the hotel. That was way early to determine how my stay would go. I give FIVE stars for the amazing continental breakfast being maintained by an older gentleman who takes his job serious, it delicious, clean and maintained well. The room was very good size, well maintained, and had everything I needed for my stay, including a fridge/freezer and microwave. I'm a big fan of the maintained soaps, conditioners, shampoo and lotion. If you're in this location and can get a reservation/room I would recommend you stay here!!

This lodge is so ran down now. The prices are ridiculous for what you get. It used to be a great…read moreplace to stay. It's sad to see it go so far downhill.

My child's softball team stayed here for a tournament. We needed a block of 10 rooms, with several…read morespecial requests and they were so accommodating. The HVAC was being worked on while we stayed there so it was pretty hot in the main areas, but glad they are updating it. Dee at the front desk was incredible - she was so friendly and helped with all of our booking and switching cards etc. The breakfast was good, all the staff we encountered was friendly and very responsive. Rooms are pretty basic and could be updated, but for our needs were fine. They had local WV products for toiletries which I thought was cool. They also have a GREAT gift shop, I never buy from hotel gift shops, but this one had so many great unique finds, I had to get some. The indoor pool room was insanely hot - not sure if that was due to the HVAC being out or they just keep it at that temp, but that would be the only con for me. It was kind of unbearable to sit and watch the kids swim. Didn't seem to bother the swimmers at all though. I loved that they were pet friendly and we were able to bring our dog with us. It was only $40 for the whole stay rather than per night. They had a dedicated pet area very close to the room for us to take him out. Would stay here again.

One word! NASTY…read more Stains on the furniture, stains on the bedding. Toilet tissue wedged in the bathroom vent fan, and the place smells like a moldy basement. Never again, will I stay at this hotel.

Clean. Unexpected stop and was very surprised. Clean. Healthy breakfast options. Extremely pleasant…read morefront desk.

Had to stay the night here cause it was the only place that had two rooms available. The smell as…read moresoon as you walked into the building knocked me back & when I walked outside everything smelt great. Room wasn't bad but the bed was way too soft & felt like I was going to slide into the floor. Turning on the air made the room smell worse than what it already did. No amount of showering & scrubbing with soap made me feel clean. Felt like I had bugs crawling on me when I went to sleep. Only two things made this a two star: Mountain Setting Breakfast

I travel for work and stay here several times a year. This location is one of the best. It is…read moreclean and the staff is wonderful. There is a little fenced in park and path by the river across the street as well.

Map is not accurate. This motor court is south of Logan, basically in Stollings (not far south of…read morethe Speedway). There is little to no cellphone signal in this area. Very nice folks here. They have wi-fi internet but you have to be outdoors to use it (something about the signal not going through the brick walls of the hotel - they're working on it). Staff is also willing to let you work in their lobby if you really need internet access. Room was better than expected with a microwave and small fridge. Rates are reasonable. Railroad tracks just across the highway, but there weren't many trains (at least not that I heard) and, of course, the highway is 10s of feet away from rooms. Otherwise, the night was quiet. Despite the inconvenience of not having in-room internet, I will probably make this a regular stop on my regular business route. I really like being able to park directly in front of my room and run out to the car if I've forgotten something.

Have never seen a security deposit at a hotel this high before. Will not be back to this hotel…read moreagain. I don't have 3 days to wait for a security deposit refund when my payment is immediate. Poor customer service, dripping faucets.

I arrived with a reservation and with on-line pre-registration completed. I waited 20 minutes while…read moreone desk agent tried to figure out how to accept a guest without a reservation paying cash. The other desk agent was goofing off behind the desk, not helping the growing line of patrons waiting to check in. When it was finally my turn, the desk agent asked for the EXACT SAME Information i had already provided for pre-registration online. What a waste of time. Then I get the key and go to the room. I open the door to discover that the heat is blasting, the room was 110 degrees, and the beds are DISASSEMBLED with stained mattresses propped up vertically. I immediately returned to the desk but had to WAIT IN LINE AGAIN. I picked up the manager's business card in the lobby. But it was not the mgr that answered when I called. It was the other desk agent that was goofing off. The email address on my receipt was not a valid email. It bounced back as an invalid email. The worker goofing off told the other one that "we had a car" and we "could leave and go somewhere else" and she should "not sweat her incompetence or lack of hospitality".

This hotel is in downtown Pikeville. It is beautiful area as it is next to university. But it is…read moresummer time so it is quiet. The check in was easy to do. Plenty of parking as it have garage and also street parking too. They have free breakfast and it was really good in overall. The room was very clean and spacious which I enjoyed it a lot. I love the bathroom and even the bed too.

Stayed 4 nights. Everyone at the front desk has been super polite and helpful. The room was HUGE,…read moremodern, and clean. Due to the festival in town the nightly price was a little high but it's typically more reasonable. They have a large parking garage free to hotel guests. The location is close to everything downtown and you can walk to restaurants, the university, the medical center, convenient stores, and Appalachian wireless arena. Highly recommend due to cleanliness and location.

What a hidden gem! This hotel was such a pleasant surprise from start to finish. The property was…read moreclean, comfortable, and beautifully maintained, and the atmosphere was peaceful and welcoming. The staff were incredibly friendly, helpful, and attentive, making me feel right at home. My room was comfortable, spotless, and had everything i needed for a relaxing stay. You can really tell that the people here take pride in providing a great experience for their guests. The location was also great, and the overall value was excellent. It's one of those places you're almost hesitant to recommend because you want to keep it a secret! I would definitely stay here again and highly recommend it to anyone looking for a comfortable, welcoming, and affordable place to stay. Truly a hidden gem!

Felt clean, and it was a pretty atmosphere. Fairly busy and hopping place with it being right by…read morethe hospital.

Worst hotel ever. Due to family emergency we had to fly in and stay in a hotel. We stayed here for…read moreover month but if could we would have gone to a different hotel. But our beds had stains, shower curtain had stains, AC unit had mold, roaches, and nothing seemed to be cleaned the bathroom smelled like it was never cleaned. We requested for our rooms to be cleaned but when they went to clean it all they did was vacuum. The sheets would never be changed, nor the towels and nothing would get wiped down. We had to go to the store and buy cleaning products to clean which I'm sure they saw it when we left. We also had to buy scent stuff cause the hotel in general smelled like cigarettes which was also disgusting and hard to sleep with that smell. If I could rate this place lower I would. And I'd definitely recommend them to train their staff on everything from front desk to house keeping. I'll NEVER be staying there again.

This is not a plus property so set your expectations appropriately…read more That said, the desk clerk was great! Room was fine. All the amenities and everything worked. Tiny TV tho...... Bag and go faux breakfast..... unsecured wifi so you should run a VPN on your gear. Just passing though and only needed a place to crash. But no complaints here!