This is a relatively a new store. In the past year, I have been here several times. It's always a…read morepleasant visit. The store is big, clean, well lit. with lots to offer. Staff is friendly, and helpful. - Pet food and treats, options appear endless. - A large selection of toys. - We did our puppy training at this location. It was fun for our golden retriever puppy. He looked forward to it every week. - They offer services for pet grooming. - custom laser etch dog tags is available, user interface is easy for customer do it yourself.

Unfortunately I have to give the whole store a bad review as it's actually only the adoption center…read more(pet save) that bring it down. The old lady ( Monique) felt the need to push my 4 year old back by the face to stop her from seeing the cats. I'm still waiting on a call back from head office!

I went in the store to hand in a resume and I was belittled and disrespected. The staff at this…read morelocation are extremely rude and unprofessional. Never have i had employees randomly start making fun of me.

If I could put zero stars I would. One of the workers, the old, nasty, bald guy was so rude and…read morecondescending. I asked him a simple question about an animal and he rudely said he didn't know then told me in the most condescending way to not get the animal at all. I figured someone who worked there would want the animals to go to homes but I guess he doesn't. He made me feel uncomfortable and unsafe and talked down to me like I was a child. No one should go to this store unless u like to be degraded and spoken rudely to from the staff. DO BETTER!

Has been our vet for over 20 years. they are courteous, efficient and very accommodating. they…read moreare on our 5th Lab now and we wouldn't go anywhere else.

Do you value your animals life ? Are you suppose to be able to trust your vet / techs with your…read moreanimals? ( note * there is no vet techs working here - people are hired off the street with no training) Well considering this place injured my dog, tried to lie / cover it up/ or just not inform the proper chain of command in the process. Then try's to sell me tests to check for there mistake they made.My dog can no longer go on walks. This place Refuses to even admit their mistake. Had to get the info outta a person working the front desk. My dog also had a lump on his back I was told not to worry about, its normal for his age. Can be removed if i like, but once again nothing to worry about. After going to my NEW vet, its very serious and life threatening. all vets have the ability to make mistakes. BUT one this serious? I asked for something and they just brush it off like its nothing! I have gone to this place for 11 years, even brought my new pup there. I now wouldn't trust this place with a mouse. Considering I asked to stay during tested and they refused and now my dogs injured. I will not stop til this place admit what they did publicly, and compensates my dogs new health problems. ... not me. DISGUSTINGLY UNPROFESSIONAL , this place may be cheap but its like the Walmart of vet offices, would you bring your loved one to Walmart for check up? Do NOT make the same mistake I did trusting this place with my dogs life. They can do shots no problem, but when it comes time for serious medical stuff... wow just wow.

1 1/2 lessons and havent heard from Lori the trainer since , I payed in full as well. No contact…read moresince My dog still needs help unfortunately.

This review is solely my opinion and my experience…read more Please do your research ask questions how will you help me? What skills will you teach me? What experience do you have and ask for references, Bark Busters trainer for Sudbury does not have the skills or knowledge to help if you have a dog with BEHAVIOUR PROBLEMS - REACTIVE or FEARFUL. I wouldn't even use them for basic, she used inhumane methods. Suggested to me was spray your dog, throw things at your dog for unwanted behaviours when reacting, she wanted to make my dog react to get him to a state of fear to use these methods to name a few. She tried to trigger and push the dog to react, this will not help the behaviour only worsen. Worst of it they would be doing this to the dog themselves. I was given the wrong impression from the start as she had told me she had handles reactive and behaviour problems that I explained to them initially. If you have a dog who is reactive it will negatively impact as it did mine. Reinforcing that strangers will try to hurt them and end up being more fearful eventually turning into aggression with no warning if you use these methods continuously. A crate was a safe space but she was trying to convince you to use it negatively for punishment. Throw stuff at them, slam the crate with them inside of it. She was drawing at straws only made a couple visits and complained that I was too far even though she had committed to being my trainer. -I was given a full refund, but the damage was already done. It's not about the money.

I *DO NOT* recommend best care kennels! Smiley & Hope have gone there for years with doggy daycare…read morewhen they were younger & staying at the kennel whenever I go out of town. - MIXED UP their belongings AND LET OTHER DOGS STAY ON SMILEYS & HOPES BEDS AND PISS ALL OVER THEM - Told me "its not just common sense to keep things in order same with food medications" - RUDE RESPONSES such as "got to go to work I don't have time for stupidity" - LACK OF ACCOUNTABILITY - Deflection/ blaming What happened: This past trip that I went on in December my dogs stayed at best care kennels. When I picked them up smiley & Hope both had a gross dirty residue on their fur. I asked for smileys & hopes bed back and the owner was very hesitant to give me their dog bed back.. I persisted and he said okay let me go find it for you. He brings the bed out and it was grimy. I got a friend to load it for me while I put the dogs in the vehicle. When we got home we unloaded everything and I got the dogs settled. The next day I was unpacking and trying to figure out where that nasty smell was. I realized it was the dog bed and when I picked it up and was taking the cover off to wash it, the smell hit my nose harder and it reeked of piss. I had to throw it out because it had this rancid smell of piss. (CONTEXT: SMILEY & HOPE DO NOT GO TO THE BATHROOM ON THEIR BELONGINGS & THE OWNER TOLD ME THEY HAD NO ACCIDENTS). So, after I threw the bed out, washed the clothes I was wearing that the bed touched & showered (it smelt that bad) I finished unpacking. The next day (2 days after their stay) as soon as I got a chance, I sent a message to Best Care kennels to let them know about the situation and that I was disappointed & angry after spending that much to board them that I had to throw out their dog bed, that they requested I provide. (In the past I've thrown out a ton of toys that came back from best care kennels smelling like piss but the toys are less expensive so I just toss them). I brought up my concern cause I am not okay with having to buy a new Large/ XL dog bed for every kennel stay for the future (as these are expensive $80- $100+) I was met with a complete lack of respect, rudeness, zero customer service 'skills', blame, deflection & a complete lack of accountability. I was trying to resolve these issues and I am glad that it took place over Instagram messenger so I can share some of the things this "business" said. I will attach screenshots. They argued with me for a couple of hours before even 'apologizing' by saying "we are sorry you feel that way". As of today, they have now replaced the beds with thin cheap ones. I am happy they replaced the beds but I still never received a proper apology and will NOT be bringing my dogs back there due to: - their rudeness - lack of accountability - lack of being organized and stating that it's not common sense for their business to be keeping track of dogs belongings/ food / medications etc THAT IS EXTREMELY CONCERNING AS MY DOGS HAVE ALLERGIES AND CAN NOT HAVE THEIR FOOD BEING MIXED UP. I also feel concerned for any dog that is on medications that stays at best care as it's "not common sense to keep track of".

We've been using them for over a year now. They provide very good boarding services and seem to…read moregenuinely care for our pet. Our dog is so happy when he goes there that we call it "Going to the spa". Strong recommend. Rates are reasonable as well.