The staff were very kind and did an excellent job grooming my dog. They listen to what you want and…read moreyou can tell they really care for the animals. I would highly recommend this place.

They do beautiful work!! We love going here! They listen to what you need and work with you!!read more

I brought my dog in for the first time, let me say the Fancy Paws team did an outstanding job with…read moreMisty, she sure enjoyed herself, and she was very tired when she got home! But most of all she really looked great and was exactly how I wanted her to look! Thank you for taking great care of her!! We will be back!!

DO NOT BRING YOUR DOG HERE!…read more Worst Pet Grooming ever! Brought my baby here for the first time! I should have left when she tried to run away. and was scared. I dropped her off and was slightly turned off by staff.......a bunch of girls just talking and not paying attention to grooming. Got a call they CUT my baby and she almost lost her eye. They sliced her eye open. and cut her face. One good thing why I gave one star is they rushed her to the emergency and paid for it all! I cried my children cried and she had to have a mini surgery. Plus the hair cut was horrible! all choppy and not groomed good at all! She came out with a Phineas and Ferb haircut and looking like a pirate with one eye! But I am grateful my dog is still alive do not your send your baby too fancy paws.

Had my Maltese groomed for the second time at the Farmington location. I am not pleased with cut at…read moreall. Choppy on both ears to the point where the hair doesn't lay down, it sticks straight out and hair left on all 4 paws between the toes. Uneven throughout his coat. I am going someplace other than this groomer. Can't wait til his coat grows out.

After years of taking my dog there with good luck we had a snafu. Notoriously they would call and…read moresay that they could take my dog early, so I'd run her in anywhere from 30 minutes to 2 hours early, I try to accommodate them but that favor is one sided. I was running 15 minutes late, they called and said I was late, they can't take her and I need to pay a 50% fee. What? I've bent over backwards to help you for years and now this? Yes, we will charge the card on file.. Yeah no you won't... I didn't let a card be on file. They said before you can make another appointment you'll have to pay the 50% and I said looks like I'll be finding a new groomer. If a adult was on the other end of the phone and would've worked with me and just said, life happens we usually charge a 50% fee but you're a long time client and we'll forgive this once they would of retained a customer.

If I could give zero stars, I would! This was, without question, the worst customer service…read moreexperience I have ever had with a pet grooming business. We had a scheduled appointment at 1:30PM and dropped our dog off on time (a few minutes prior to our appt time). Seven minutes later, we received a call informing us that he was matted. We understood that some matting was present but requested that they keep his fur as long as possible and brush out whatever they could. Hours went by with no updates. At approximately 4:20PM, after hearing absolutely nothing for over three hours, we called to check on our dog. We were told he wasn't ready because there were still several dogs ahead of him. That immediately raised concerns because we had an appointment, not a walk-in. When we questioned why our dog had apparently been sitting there all afternoon, the story changed. We were then told they had already been working on him and that brushing out the matting alone had taken an hour and a half. They mentioned that they will contact us within 20 mins of them being done with the groom. That call/text never came. By 6:00PM, after 4.5 HOURS, we still had no update, so I drove to the salon myself since they close at 6PM. We were told he still wasn't done and only needed "a few touch-ups." At the time he was not in the front but in the kennel in the backroom. When I asked how much longer it would take, the groomer claimed she didn't know and then had the audacity to tell us that we were wasting her time by asking questions about our own dog and when we can expect everything to be done. At that point, the groomer said the service is now done and she will no longer be completing the service. When she brought him out, we were shocked. He had been shaved down to the skin. So let me get this straight...we were told they spent an hour and a half brushing out his coat to preserve as much fur as possible, yet after keeping him there for nearly five hours, they shaved him completely bare anyway. Either we were given misleading information, or they wasted an enormous amount of time accomplishing absolutely nothing. The grooming result was disappointing, but the customer service was far worse. We received contradictory explanations, no communication, no accountability, and open hostility when we simply asked reasonable questions. The final insult came when she I said this has not been a good experience and that we'll most likely not be coming back. Her response? "Good. That's what we were hoping for." Imagine saying that to a paying customer who had just spent almost five hours waiting for their pet. We still paid for the full service plus tip; despite the experience. Looking back, that feels like rewarding incompetence and disrespect. If you value your time, your money, your pet, and being treated with even the most basic level of professionalism, I strongly recommend finding another groomer. There are plenty of businesses that actually respect their customers. This is clearly not one of them.

This place is amazing!! Been going here for a while now and they never disappoint! The atmosphere…read moreis so warm and inviting and Layla just loves to go hang out with her friends, fur and human alike. The wok thy do is top notch and Layla always comes home happy and excited to sport her fresh cut. We love supporting small businesses whenever we can because we love our neighbors

On yelp, it says they do mobile pet grooming. Which they have contacted us and they said they do…read morenot do pet grooming.

Cooper freshly groomed. Cooper and I cannot thank you enough for your fantastic pampering and…read moregrooming service. You are so professional and Cooper really enjoyed his spa day.

Love going here I always can get in right away. I'm greeted at the door with a friendly smile and…read morethey are so sweet to my dog plus, it is very reasonable, and are gentle with your pets. Would totally recommend.

easy to make an appointment without waiting days before you can be seen great value for services…read morepup always comea out looking polished and happy very friendly staff toward client and humans! Lakeville MN

My dog loves to go there. she is always tired when we get home Great friendly staff! dogs play all…read moreday and get treats

We brought our pup to Paws & Pals twice so far - the first time was for daycare and the second time…read morewas for a 4-night boarding. Our daycare experience was great, minus some turf burns on his paws but our boarding experience was less than ideal. When we came back to pick him up, there was this "hot spot" under his chin/neck area. When I brought it up with the staff at pickup, they weren't even aware of it. The lack of attention to detail on my pup is concerning as you could tell it had been festering for a few days. I hate that I am now left with this uncertain and uneasy feeling about his care there. Major dog mom guilt :(

Perfect place to wash pups! I love coming here for bathing dogs. They have everything you need (and…read moremore!) in one place! The wash bays are big enough for my large doggos. The water hose provides varying pressure levels and keeps the pup warm. Shampoo, conditioner, brushes, and towels are all provided. I even got to wear an apron to keep me dry! Lastly, they even have a "dry bar" where you get to blow dry your dogs fur. There are varying price levels, and I just did the basic wash (yes-that was all included in the basic wash!) Celebrating the pups 6 month/half birthday, I got him a pup cake. They have a small bakery section for dogs, too! He sure did love the cupcake and was so happy the rest of the night! A fresh bath and a pup cake, what's better!? If you do go here for a wash, be sure to grab the punch card! For every ten washes, you get one free! Perfect place to lean your pup without getting that soapy/wet mess at home!

The staff here are always outstanding and so kind. If you have never done self service wash they…read moreare very helpful to get you started and educated to recommend what your pet may need. In our case our pup has been having some itch/sensitive skin and they helped us choose the right shampoo to give him some relief. I think the cost was about $16. Ok to just walk in. It is a fun experience to try, but if you have pain in your lower back this may not be the activity for you and I recommend just paying more to have them do a full service for you.

We are so happy to find The Pet Spa! Vicky does an amazing job taking care of our cat, Mia's…read moregrooming needs. Thank you - Vicky!

Heather's warm & welcoming personality put me at ease when leaving our little pup. She did a…read morefabulous job, cutting exactly how I'd wanted from a pic of a previous groom.

We have had Sue- we call her "dark haired Sue" groom our two dogs for several years now. She is a…read morecaring and gentle person. Our dogs are always expertly groomed. We are happy with the service start to finish. The facility could use an update, but that is just superficial. What matters is the groomer.

Not sure how they stay in business if they don't answer their phone or return calls when messages…read moreare left.