Great locally owned business! The groomers are very caring and treat your pets like their own and…read morethe hiking program is a great idea!

Just okay. Price was too high for what was received in my opinion. Don't recommend this business.read more

We love this place! Katy is phenomenal with our dog Maxx. She is extremely knowledgeable and…read moreprovides a safe environment for our dog. We started when she was in Waunakee, and now we are following her to Lodi. It is worth the trip. I highly recommend this place!

Kathy is fantastic. She has been grooming my dog Fox for years and he always looks incredible after…read morehe visits her! Fox has long hair, and a lot of it, and Kathy is the only person I trust with him as others have completely botched his haircuts before. Kathy's new space in Lodi is great and I can not recommend her enough! We will be Ship Shape customers for life!

Debbie is ahhhh-mazing! She has a way with cats. We brought our cat, Rosie, there for grooming…read more Debbie put her at ease and did a great job. Now we bring Nora, who has a totally different personality, and Debbie handles her so well. Debbie teaches the cat and the owner how to work with her to get the job done. The world is a better place with Debbie and Dan in it.

More than 5 !!!! Have been getting my dogs bichon/ bichon mixes (plus fosters) for over 20 yrs. I…read morehave been extremely happy with Deb's grooming and attention to detail. She always brings attention to possible concerns for me watch ie redness around penis, ear problems etc. She listens to me about health concerns ie hearing/vision, temperament ie possible biting or skittishness, how short or long to cut. I'm currently on 4 dogs needing grooming. Deb suggested I try bringing in two at a time. She followed up a few sessions later to see how it was working & whether or not I wanted to go back to bringing all 4 at once again. A few yrs ago, I had an emergency foster needing grooming. I took to Petsmart East. Worse grooming experience! I now watch through their window and watch the groomers.Not the most patient groomers-watch how they tug the leash or push down on the dogs. I found Deb based on a co-worker's recommendation after a horrible experience with now defunct groomer at Noah's Ark. The groomer shaved so close on muzzle he had razor burns! Hopefully Deb will have recommendation when she retires (which I hope is not in the near future)!!

This place is amazing. The owner and staff are wonderful and you can tell they love being around…read moredogs. While it is not easy for me to leave my two dogs, I know they are being taken care of very well. They provide great updates as well as offer many services to make sure our dogs are happy. The facilities are super clean and i appreciate all the times they have taken care of our dogs.

The Emerald Paw Pet Resort took excellent care of my 4 month old puppy during her stay there. The…read morefacility is super clean. The staff is friendly and professional. She was thrilled to have play time with the other dogs there. I was very confident she would be safe and well cared for! We'll definitely be back!

It's good but I could never get an appointment. A great experience when you can get your pooch in…read morefor a wash and groom but last time I tried to set up an appointment it was like a 2 month wait, which kind of defeats the purpose. So that's why 1 star is removed, we haven't tried for a long time to get in here so maybe things have changed but we ended up having to go to Earthwise Pet Supply in East Madison until we moved to Janesville and are now looking for new groomers down there since traveling to Madison for dog grooming appointments is a lot of travel time.

Since my review was removed, here is my original review that took place at this facility…read more I am writing to formally register a profound and unequivocal complaint regarding the grooming services provided by Madelyn, which resulted in significant distress and injury to my dog. Prior to the grooming session, I explicitly communicated that my dog suffers from severe anxiety, possesses highly sensitive nails, and reacts poorly to blow dryers. These crucial details were conveyed to ensure a calm and safe experience for him. Madelyn'a immediate response was one of overt rudeness and unprofessionalism, marked by dismissive eye-rolling and a sarcastic retort, "Oh, like I haven't heard that before." This utterly disregarded my legitimate concerns and set an alarming precedent for the subsequent care. Upon collection, my dog was visibly trembling and in an unprecedented state of distress, far beyond his usual initial apprehension. It is important to note that at seven years old, he has undergone numerous grooming sessions throughout his life without ever exhibiting such extreme post-grooming trauma. The full extent of the horror became apparent shortly after. Once I secured him in his car seat and returned home, I discovered a horrifying scene: his entire car seat was saturated with blood. Closer inspection revealed that every single one of his nails had been severely butchered and was bleeding profusely. This was not a minor 'quick' on one nail; it was a comprehensive and shocking mutilation.I immediately contacted the establishment to address this grave matter with Madelyn Sanderson and her response was one of complete denial and appalling indifference. She disavowed any responsibility, callously suggesting the injuries were likely due to my dog moving around too much, stating "it happens," and incredibly, instructing me to "get over it." This complete lack of accountability and empathy is inexcusable. As a direct consequence of her gross negligence, two of my dog's nails subsequently developed severe infections, necessitating veterinary intervention and causing him immense pain and discomfort. It is unequivocally clear that Madelyn possesses neither the necessary temperament nor the professional competence to work with animals, particularly those with specific sensitivities or anxiety. Her inability to interact with stressed animals, coupled with her dismissive attitude and demonstrable negligence, renders her entirely unsuitable for such a role. Given the severity of this incident I have formally reported this matter to the Board of Health, my local Attorney General, office, and the Better Business Bureau. I firmly believe that if such egregious treatment has occurred with my dog, it is highly probable that other animals under her care are also at risk. This level of neglect and unprofessionalism is utterly unacceptable and must be addressed with the utmost seriousness.

My Sally loves this place. She always smells so good. Shawna always reports about skin problems she…read morefinds. She offers excellent services.

Shawna and her staff are so patient with my 2 dogs. They are always happy to go there.read more

Dogs are alwaus excited to go visit! They are never stressed when we pick them up. I would…read morerecommend them to everyone. You won't be sorry.

YOU GUYS DON'T EVEN ANSWER YOUR PHONES. I have been bringing my 2 year old blu for 8 weeks. I…read moredecided to board him this weekend. Upon pickup the staff wasn't friendly and never had been at pickup or drop off. I ask several times how things went and typical response is oh you didn't get a call so everything was well. The receptionist are young, inexperienced and typically don't have any answers to questions about your pet. We have never been offered a tour and offered a bath after a weekend. When my boy blu came out today at pickup he was timid, scared, full of dried pee, face down, not excited and depressed. Upon arriving at home he has been acting strangely and not the upbeat dog that we are accustomed too. I honestly believe that your pup sits in a kennel more often then not. I'm more upset because he was covered in dried urine so I assumed he's kennel wasn't cleaned. He looked terrible and don't understand why. As a facility that is ran by vets it sure needs improvement. They have been under construction and the lobby looks cold, dark and quiet. I've asked several times how many dogs are here today and usually about 10. I believe you need to visit them and see what you can improve. You're not giving or being with the pets like they are. I have a feeling they go out for a small period of time and kenneled the rest. I feel like pets are treated not the way they should be. Blu's nose was all red and nails all beat up so that indicates he's in his kennel way too long. Your competitors have warm and friendly almost home rooms to sleep. If you had this your dog wouldn't be covered in dry pee. Couple things to help improve: 1.Act like the front staff knows and cares about your pet 2. Offer a bath after boarding for more then a couple days 3. Offer a tour to new clients especially the first day of drop off. It takes a few minutes 4. Train tour front desk to be friendly because it seems like things are always an inconvenience 5. Visit your local competition. There is a reason why you have such a big place and not many dogs per day 6. Train your staff on upgrades asking for a bath nails etc. 7. Remove asking for a tip on your credit card machine because at this point I don't know why anyone would tip. 8. Introduce a vet to your clients. 9. Spend more time with the pets instead of keeping them in a kennel for most of their time. 10. Make some immediate changes because your business won't survive if this how your business is ran. There is several reviews similar to mine so I can't imagine we aren't all saying the truth. We have 2 more days left to return and would rather forego the money and go elsewhere. I also emailed in to your only email so maybe I'll get a response. I'm so sad for our boy right now. I would highly recommend any new client to pay attention to your pet and consider going elsewhere because there is much better places for the same price. I hope you can use my review to improve. Even though your under construction 2 months in it really turned us off as well. I won't be returning to your facility for anything in the future. I've called over 20 times today on 05/16 and they won't even answer their phone. It's very sad. Update: The manager has called me several days in a row to check in on blu. In the mean time there is one current and former client that have reached out to me. The current client says that their dog pees in the house often and is most likely being in a kennel. The previous client indicates they don't come back because their dog has been traumatized as well. I'm not the only client that has indicated concerns to this daycare. I also contacted the owner of the daycare in PA twice and left messages and email and not one return phone call. The experiences at this dog daycare are traumatizing to pets. Also, the company has the tenacity to call other businesses about my review. This is a low blow to me personally as that is unfair business practices. Look at yourself and see how you can improve your business. All clients go elsewhere.

A very nice neighborhood pet store. Excellent groomer on site and easy to get appointments for her…read more Lots of cats that are all vaccinated and neutered for sale. I believe they charge $200 per cat, which is a fair price. This store is owned by Mary and Joe who bought the place when it moved from the former location. The usual inventory of pet supplies and aquarium fish. Sure you might get a part time person who isn't very knowledgeable once in awhile but generally well trained staff who love animals. Don't believe those earlier posts about cleanliness and poor hamsters up for adoption. That's not the way it is here. Go see for yourself and clear your head playing with some kittens!

The staff is kind, but the place smells horrendous! And no wonder, cats roaming everywhere and…read morespraying on items. The last time I went (which will also be my LAST time), there was a woman sitting in a chair spooning clam chowder from a can onto the floor while all the cats licked it up straight from the floor. There's GOT to be some health code violations going on in there.

Best place I've found for dog nail trimming! They have affordable pricing. They were very quick and…read moreeasy. The owner and the staff are super friendly. I also love that my dog actually looked like he got a nail trim afterward. Most places are so afraid to trim the nails short and half the time they look the same when he comes back out. They did a fantastic job here! I will definitely be back!

Great dog daycare, highly recommended! More affordable than many other options in the area, with…read moregreat facilities and individualized care for your dog. They have play groups appropriate for your dog's activity level and plenty of space. My dog is always thrilled to be dropped off at Unleashed; he can be nervous when we leave him, but this is not the case here! He always comes home tired and happy after lots of play with his buddies.