It's good but I could never get an appointment. A great experience when you can get your pooch in…read morefor a wash and groom but last time I tried to set up an appointment it was like a 2 month wait, which kind of defeats the purpose. So that's why 1 star is removed, we haven't tried for a long time to get in here so maybe things have changed but we ended up having to go to Earthwise Pet Supply in East Madison until we moved to Janesville and are now looking for new groomers down there since traveling to Madison for dog grooming appointments is a lot of travel time.

Since my review was removed, here is my original review that took place at this facility…read more I am writing to formally register a profound and unequivocal complaint regarding the grooming services provided by Madelyn, which resulted in significant distress and injury to my dog. Prior to the grooming session, I explicitly communicated that my dog suffers from severe anxiety, possesses highly sensitive nails, and reacts poorly to blow dryers. These crucial details were conveyed to ensure a calm and safe experience for him. Madelyn'a immediate response was one of overt rudeness and unprofessionalism, marked by dismissive eye-rolling and a sarcastic retort, "Oh, like I haven't heard that before." This utterly disregarded my legitimate concerns and set an alarming precedent for the subsequent care. Upon collection, my dog was visibly trembling and in an unprecedented state of distress, far beyond his usual initial apprehension. It is important to note that at seven years old, he has undergone numerous grooming sessions throughout his life without ever exhibiting such extreme post-grooming trauma. The full extent of the horror became apparent shortly after. Once I secured him in his car seat and returned home, I discovered a horrifying scene: his entire car seat was saturated with blood. Closer inspection revealed that every single one of his nails had been severely butchered and was bleeding profusely. This was not a minor 'quick' on one nail; it was a comprehensive and shocking mutilation.I immediately contacted the establishment to address this grave matter with Madelyn Sanderson and her response was one of complete denial and appalling indifference. She disavowed any responsibility, callously suggesting the injuries were likely due to my dog moving around too much, stating "it happens," and incredibly, instructing me to "get over it." This complete lack of accountability and empathy is inexcusable. As a direct consequence of her gross negligence, two of my dog's nails subsequently developed severe infections, necessitating veterinary intervention and causing him immense pain and discomfort. It is unequivocally clear that Madelyn possesses neither the necessary temperament nor the professional competence to work with animals, particularly those with specific sensitivities or anxiety. Her inability to interact with stressed animals, coupled with her dismissive attitude and demonstrable negligence, renders her entirely unsuitable for such a role. Given the severity of this incident I have formally reported this matter to the Board of Health, my local Attorney General, office, and the Better Business Bureau. I firmly believe that if such egregious treatment has occurred with my dog, it is highly probable that other animals under her care are also at risk. This level of neglect and unprofessionalism is utterly unacceptable and must be addressed with the utmost seriousness.

If you have an emergency during working hours they won't see you. Happened twice on the last two…read moreyears. Been a customer for 7 years. Would never trust them again.

I love the staff and vets at this animal hospital. They are friendly and welcoming. I would say…read morethat their prices have gone up drastically since a corporation has taken over which is why I would not give them 5 stars. It has caused me to extend the time between visits just as I have to for the rest of the human family - because of the high costs! I now live in the area, but used to drive from Illinois to have my pets treated here. They have always responded and taken my animals quickly in an emergency during open hours. Still love the staff, just don't enjoy the new prices.

My 13 year old terrier mix Charlie and I had a great experience with Max! Really appreciate their…read moregentle approach, means a lot to know my pup is in good hands.

I made a grooming appointment a couple of weeks ago for noon on a Sunday. In the past week I have…read moregotten two notices from Square Up (the app they use for scheduling) changing the time to 11:00, then later to 11:45 - and zero communication from the groomer. It's weird. As a side note, they're located 40+ miles from my home, even though they came up when I typed in my ZIP code. I live in a medium-sized city, not rural at all.

Found this place at the last minute when we were in a bind and they've been our choice ever since…read more Ox is always greeted when we arrive and his tail is wagging and we know he's well cared for when we are away! Lindsey is amazing! And their website portal is easy to navigate and upload records. Highly recommend!

My dog had several wounds after her groom, despite being told "she did a great job and was "perfect…read more". I brought it to the owners attention only to have them deny any responsibility. Exercise area was have dogs outside all day running in packs of up to 15. Very noisy the whole time we were there.

This place is amazing. The owner and staff are wonderful and you can tell they love being around…read moredogs. While it is not easy for me to leave my two dogs, I know they are being taken care of very well. They provide great updates as well as offer many services to make sure our dogs are happy. The facilities are super clean and i appreciate all the times they have taken care of our dogs.

The Emerald Paw Pet Resort took excellent care of my 4 month old puppy during her stay there. The…read morefacility is super clean. The staff is friendly and professional. She was thrilled to have play time with the other dogs there. I was very confident she would be safe and well cared for! We'll definitely be back!

Kind, Ethical, Responsible Team I have had two dogs prior to…read morethis one and have taken them to several other reputable training organizations. This is the only one that bothered to find out about my specific goals for my dog and the only one that bothered to get to know my dog. I think everyone in the place came out to meet her and watch her at her first training. I had the usual reservations about using an e-collar on my dog (is it inhumane? Is it punishment? Would her personality change?) Andrew carefully demonstrated the collar to me and when we used it on my dog she did not indicate that she was in any distress. She learned quickly and seemed very proud of her accomplishments. At home, even without the collar she continues to do the things she learned in her only lesson. Two days after her first training, she was diagnosed with Heartworm. Because she must be kept still throughout the long treatment she cannot attend training, go to dog parks, doggy day care or even run. Sit Means Sit refunded my money, did not charge me for the lesson, offered advice on how to keep her still, and offered to continue to help when I needed it. I am forever grateful. When my dog is better (cross your fingers) I plan to bring her back. I would not hesitate to recommend Mike and his team for any dog issue whether it is a serious problem dog or a dog like mine who is a little timid, wants to kiss every child she sees and just needs a few skills to reinforce safe behaviors.

Brenna was just incredible helping us with our rescue, June. We've had her for a couple years and…read moreshe was always super leash reactive, barking at just about every dog, bike, and skateboard that she saw. After 3 sessions at SMS, June is able to walk with us with no problem. I genuinely wouldn't believe it if you told me she would improve this much a month ago. I can't recommend SMS and Brenna specifically enough!