Mercedes "Benz" the groomer gives excellent cuts, but the customer comes LAST with Pampered Paws!…read more After TWENTY appointments at 11 AM over two YEARS, my dog had an appointment they scheduled for 10 AM today which apparently I had "confirmed" by auto-text a week ago? When my husband arrived at 11 AM he was informed they would not take my dog as we were "more than half a hour late" which is a "grace period", that our dog could be put on a "waiting list" and oh by the way when they would finally groom her whenever that would be, they wanted an additional $35 "late fee" for... what exactly? When it was them that wouldn't take the dog? Over the two years we were given crap for arriving BEFORE 11 "we have other clients you know" so today my husband actually spent time waiting around in order not to arrive TOO EARLY which he apologized to me for when he got home as if he wasn't doing exactly what Pampered Paws had taught us to expect to do. We have also been given crap for not picking her up early when contacted as if were supposed to expectd to be available, or for attempting to pick her up on time without being contacted, because it's somehow the client's fault that the groomer hasn't gotten the dog finished after FIVE HOURS at the boutique. One of them has very poor social skills and actually lied to my dog sitter back in December the last time Amber was groomed there; this woman claimed to my sitter that services are "never prepaid" and that my sitter was lying when she stated her experience to the contrary. As despite the labeled button on their website, Pampered Paws has no actual publicly available written policies, it's understandable that there is ambiguity, so a few days later I did have a conversation over the phone that seemed to clarify that prepaying was possible (which I knew because we had done it) but failed to address the issue of the rude behavior. Judee actually chuckled on the phone when saying that is "not their policy to release a dog without paying" as if we weren't long-term clients with known phone numbers who could have given a credit card over the phone if we had even been asked. She absolutely bungled that interaction but rather than apolgize she just doubled down on the sarcasm. I should have taken it as a sign there and then. Round numbers, I have spent $2000 at Pampered Paws, but they won't get another cent from me until they're "Under New Management"!

Owner is horrible! After 11 years grooming our 2 female Samoyeds since they were puppies,…read moresuddenly the owner stated she will no longer groom our girls. We were charged $150/dog. We were prepared to pay $150x2. Then she claims she losing money and will have to charge $100 additional!! What!!!! Our Naples Florida groomer charges $120 x 2, and they know how to groom Samoyeds with their double coats. The owner continually changes prices. She was rude and unprofessional. After 11 years!!!!! She has a policy of charging customers if they are late or need to cancel. However, she has called us numerous times to come at a different time or change our appointment to another day. We were nice enough to accommodate her. When we tried to remind her of that, she said she thinks more of herself to be talked to like that, told us that she was not going to charge us, take your dogs and leave. This is how you treat a client of 11 years.

Sharon is amazing. While Sharon was relocating her shop I tried doing a mobile grooming service. I…read morelove the convenience but the quality of work did not compare to Sharon's grooming. Hence why my rescue and I are back with Sharon.

The owner is not as competent as she claims to be. My dog has been terrified ever since going to…read moreher for her nails. Let with a broken nail, which led to a major infection. Would never recommend her.

She does a great job on my sheltie Daisy. She does a great job. Always able to get an appointment…read morewe need it.

Debbie was patient, knowledgeable and loving to my difficult and aggressive Jack Russell puppy…read more she did her nails. I liked that she shared her knowledge in handling my puppy and was so calm.

Outstanding service and consideration. I have used this business 3 times for in home extended cat…read moresitting. They deserve my highest recommendation.

Outstanding grooming and super nice people. Our…read moreGoldendoodle has never looked so good.

Alyssa groomed my pet, and he came back soaking wet and absolutely covered in matted fur. He was…read morenot even close to this matted when I brought him in. His coat was also cut unevenly, and the overall grooming appeared rushed and lacking in care and attention to detail. To make matters worse when I arrived to pick him up he was sitting in his crate on the floor of the salon soaking wet. The experience was further worsened by Katie, the receptionist when I arrived to pick him up. She was unhelpful and provided extremely poor customer service. I will not be returning and would strongly urge others to find a different groomer, as this experience was unsafe and harmful for my pet. The quality of the grooming was unacceptable, and the staff's attitude made the situation even more disappointing. Based on the condition my pet was returned in, Alyssa did not handle him properly or demonstrate the level of care and skill that pet owners should expect from a professional groomer. The one singular positive aspect of the experience was Morgan, the manager. She was kind, understanding, and professional, and I appreciated her willingness to listen to my concerns.

Your customer service is unacceptable! I placed an online order 46 hours ago... WHEN are you going…read moreto fill it!!! I called you twice and a recorded message put me on hold, then told me to call back because you are to busy to pick up the phone! When I come to your store, there is never any people in it! Get your sh*t together and fill my order!!!!!!

Worst dog trainer ever. Did nothing to work with the dog, took $350.00 dollars for four training…read moresessions required on the first training visit. Talked about feeding my puppy raw, uncooked meats. We have a Labrador retriever. She talked about how labs and golden retrievers bite and she hates these breeds. Gave us zero direction on how to train the puppy. My husband I pretty much knew we would have to cut our losses. Very unprofessional.

I had my dog groomed at the Dog Paddle by the owner. She gave my dog a passable cut for $15 more…read morethan the groomer I now use charges. She also got water in his ears and didn't dry them out. This caused an ear infection, something she should have known about the breed and been careful to avoid. My current groomer gives a better cut without any unwanted bacterial "gifts". While I was there, I told her I was working with a dog trainer (referred to from now on as Trainer AAA) with whom she had a business relationship. Trainer AAA was the one who recommended her as a groomer. Little did Trainer AAA know that she would spend almost all of the time when I left my dog off and picked him up trying to convince, then bully me into leaving Trainer AAA and hiring her instead. She was loud, obnoxious, and offensive, but the worst part is that Trainer AAA trusted and supported her. I don't do business with unethical people.

This place was adorable ! I took my 70 lb husky mix here and it was great. The owner walked me…read morethrough everything and explained how to use everything very well. She was so nice to my pup. I loved that they donate part of the proceeds to a charity that you can choose from out of 3. It was so nice to have a clean dog and not have all the fur to clean up. They had everything you need. Shampoo, towels, dryer, nail clipper, and treats to bribe your fur baby up the stairs, and it's so clean. It's a one stop shop too so you can get toys and food, I got an antler. I will definitely be coming here every month for her bath !

I've been bringing my tree walking coonhound here since i rescued him last October. The owner and…read moreemployees are super friendly and knowledgeable. I usually make an appointment for them to give him a bath but today decided to use one of the self service wash station and the employee walked me through where everything was. The stations were clean and offered everything i needed to clean my dog.

Frankie is amazing and my pup absolutely adores her. Her attention to detail and doggy knowledge is…read moreunmatched!

Brought my Goldie boy in for a grooming. His first time, Frankie made him feel so loved and he…read morewarmed up quick. He came out looking so good, we booked for another appointment. Thanks Frankie !