Mercedes "Benz" the groomer gives excellent cuts, but the customer comes LAST with Pampered Paws!…read more After TWENTY appointments at 11 AM over two YEARS, my dog had an appointment they scheduled for 10 AM today which apparently I had "confirmed" by auto-text a week ago? When my husband arrived at 11 AM he was informed they would not take my dog as we were "more than half a hour late" which is a "grace period", that our dog could be put on a "waiting list" and oh by the way when they would finally groom her whenever that would be, they wanted an additional $35 "late fee" for... what exactly? When it was them that wouldn't take the dog? Over the two years we were given crap for arriving BEFORE 11 "we have other clients you know" so today my husband actually spent time waiting around in order not to arrive TOO EARLY which he apologized to me for when he got home as if he wasn't doing exactly what Pampered Paws had taught us to expect to do. We have also been given crap for not picking her up early when contacted as if were supposed to expectd to be available, or for attempting to pick her up on time without being contacted, because it's somehow the client's fault that the groomer hasn't gotten the dog finished after FIVE HOURS at the boutique. One of them has very poor social skills and actually lied to my dog sitter back in December the last time Amber was groomed there; this woman claimed to my sitter that services are "never prepaid" and that my sitter was lying when she stated her experience to the contrary. As despite the labeled button on their website, Pampered Paws has no actual publicly available written policies, it's understandable that there is ambiguity, so a few days later I did have a conversation over the phone that seemed to clarify that prepaying was possible (which I knew because we had done it) but failed to address the issue of the rude behavior. Judee actually chuckled on the phone when saying that is "not their policy to release a dog without paying" as if we weren't long-term clients with known phone numbers who could have given a credit card over the phone if we had even been asked. She absolutely bungled that interaction but rather than apolgize she just doubled down on the sarcasm. I should have taken it as a sign there and then. Round numbers, I have spent $2000 at Pampered Paws, but they won't get another cent from me until they're "Under New Management"!

Owner is horrible! After 11 years grooming our 2 female Samoyeds since they were puppies,…read moresuddenly the owner stated she will no longer groom our girls. We were charged $150/dog. We were prepared to pay $150x2. Then she claims she losing money and will have to charge $100 additional!! What!!!! Our Naples Florida groomer charges $120 x 2, and they know how to groom Samoyeds with their double coats. The owner continually changes prices. She was rude and unprofessional. After 11 years!!!!! She has a policy of charging customers if they are late or need to cancel. However, she has called us numerous times to come at a different time or change our appointment to another day. We were nice enough to accommodate her. When we tried to remind her of that, she said she thinks more of herself to be talked to like that, told us that she was not going to charge us, take your dogs and leave. This is how you treat a client of 11 years.

Emily (owner) is the only one who handles cats. Very quick, efficient. My guy loved her! Best groom…read moreever. BTW - Emily and her team also groom dogs.

We had our 9 year old Golden retriever groomed by PAWSH for our daughters wedding in Falmouth, and…read morewe could not have been any happier. He was cut and brushed beautifully and smelled amazing, BUT the most important thing to us was that he was happy and stress free. He is a big wuss when it comes to being groomed and usually shakes like a leaf, but the groomer knew exactly how to approach him and make him feel relaxed. It was a wonderful experience and we hope to continue with PAWSHon a regular basis!

My dog had a great vacation. I did a pre-check and everything was very clean and quiet too. They…read moregave my dog medicine and took great care of him. He had an outside run all to himself. Very pleased, as when I picked him up he was not stressed and seemed happy but not overly happy to see me.

IF YOU LOVE YOUR DOG DO NOT LEAVE IT HERE! We brought our…read moreLabs to stay for four days. We reserved a "special" extra large premium area so they could be together along with their own bedding and toys. We got home a day early and stopped in to pick them up. They told us to wait out front while they got them but I followed them in anxious to see my "babies" They were in small individual cages well apart from each other, wet, and no bedding or toys. To top it all off, these people had the audacity to try and charge us full price saying that they had only been moved temporarily while their original place was being cleaned. Problem was, I passed by their enclosure I had rented and reserved and there were other dogs in there. Next trip we brought our dogs to Cape Veterinary in Yarmouth. Beautiful place, clean and they took wonderful care of our pets.

Outstanding service and consideration. I have used this business 3 times for in home extended cat…read moresitting. They deserve my highest recommendation.

Outstanding grooming and super nice people. Our…read moreGoldendoodle has never looked so good.

Terrible Experience I took my two dogs to Lilac Hill Grooming because my husband and I are new in…read morethe area and wanted to support local business. One of the worst mistakes I have made. I was appalled by the filth and disarray of the place but Carlotta seemed kind enough and eager for business. Somehow the smallest dog got loose while soaking wet. He apparently escaped through a door her two large dogs opened. I snatched up the dog who was still there wet and shivering on the table while she looked for the one who got away. My 9 lb dog was lost for 7 nights before he was safely caught by the Animal Control officer in a havahart trap. I owe many thanks to the local people who were so kind and responded to my flyer asking for help in finding my dog. We were very lucky to get him back and hope you heed this bad review. In the 7 days I searched for my dog I heard nothing but bad things about this woman. She is well known on the cape. I don't want anyone else to have to go through what we and our dog went through. Beware new residents and summer people.

My cat died while getting groomed at this facility. I wish I were joking. I brought my two cats…read morehere and was immediately wary when I went to drop them off because it was filthy and run down. I didn't want to insult the woman in charge, so I left my cats with her for the afternoon to get groomed. Worst decision of my life. I got a call an hour later saying that one if my cats, who was disabled, was being unruly and not letting Carlotta groom her. I said that was fine, just leave her alone and don't stress her out. When I went to pick them up, the worst had happened and my one cat was dead in the carrier I brought her in and my other cat was cowering in a back room, half groomed. I don't know what she did to have killer my cat -- whether she did something directly to subdue it or it was simply scared to death. She clearly cannot handle animals and was too rough with them. She also had her two huge dogs out which obviously would have stressed and scared my cats. I don't know what she was thinking and I wish more than anything I had trusted my gut when I first got there and never left my cats with her. NEVER bring your animals here.

Dropped my dog off at 12:15 for a 12:30 appointment. Didn't leave until 6:45. Dog's cut was messy…read moreand I needed to trim mishaps at home. Paid more than I am used to as well.They had put my dog's new harness on a different dog that had obvious skin issues and took forever trying to locate my dog's new leash. I have never written a bad yelp review before but am taking the time to now only because on top of what I mentioned above my dog has been acting strange since coming home. He is usually so happy but he has seemed sad and not his usual playful self. I don't recommend this groomer. Sorry for the bad review but I am very disappointed with the outcome.

This is my favorite dog salon around. The service was amazing. (The lady who owes it is a…read moresweetheart!) My dog smelled great and mostly importantly it was CLEAN unlike other dog salons. Thanks Mr. Pooch! We will be back!!!

I've taken each of my dogs to training and we've had some really good trainers, but Joseph's has…read moremany good trainers. It's a very professional program. And, I love the fact that they post on their website all the backgrounds and credentials of their trainers.

I do not recommend Joseph's Training School. I was asked to…read morebring my dog for a $150 behavior evaluation before he would be enrolled in training classes (rescue dog with some concerns of aggression). My dog and I met with Michael and our evaluation went well so he said the next step would be to have my dog meet his dogs to rule out dog to dog aggressive behavior. Long story short, there was no follow up from Michael or Joseph when I reached out to him. I paid $150 to have someone tell me to redirect my dog with hot dogs. Choose another training facility. I did and my dog is doing great.

This was our first experience with the Animal Inn. My dog Georgia boarded for 5 days…read more Pricing was reasonable and they offered other experiences a la cart ie 15 min a day one on one playtime and bathing before you pick up. I could have called anytime during business hours to check in on her. When i arrived she was her happy self. I did not opt for a bath and she was clean and smelled fine. The staff were very nice and gave me some good advice and offered a fee on leash class that was coming up. We will board again. Go check on my house

My golden doodle Zeus loves it here. They always have availability and he's always happy and…read morehealthy when we pick him up.

Frankie is amazing and my pup absolutely adores her. Her attention to detail and doggy knowledge is…read moreunmatched!

I relocated from Charlotte and was desperate to find a unique dog groomer. My dog Storm was used to…read moreone groomer where grooming was done with other dogs he knew. He was so afraid of strangers, others dogs and being separated from me. I stressed to find any groomer that would even deal with a dog that barks like he does until I came across reviews and called K-9 Ranch. Franki was so incredible and knowledgeable about what she does, I immediately felt a sense of calm. I knew I found "our person". She continued to educate me and make a plan for Storm's grooming. As soon as Storm met Franki, I was shocked when he was calm with her. It's true what they say that dogs know "good people". She has a kind heart and soul. She did an amazing job and I would highly recommend her and K9-Ranch to everyone. I am thrilled we found them.