We had another big branch snap off our Bradford Pear, and since it wasn't the first time, we…read morefinally decided the whole tree needed to go. I chose Texas Hill Country Trees because their reviews and ratings were the strongest, simple as that. Our backyard is all artificial turf and rock, so I was nervous about damage. Jeff sent a quote within 24 hours, included his insurance, and reassured me they work over turf all the time. That alone gave me peace of mind. The quote was fair, and the crew came out the very next day. They showed up on time, got straight to work, and every single person was professional. Before anyone looks at the photos I'm posting, I want to point something out. I knew going in that I'd have some cleanup to do afterward. With the amount of work needed, especially grinding down the stump, I wasn't expecting the area to look perfect. They're tree trimmers, removers, arborists, not landscapers. And honestly, considering the work involved, they left the space in great shape. The rest is just me doing the final touches so it looks the way I prefer it. Blame it on my OCD. As for the one‑star review calling Jake rude, I'm sure there are two sides to that story, because my experience with him was completely different. I arrived about an hour after they started, and Jake introduced himself immediately. He walked me through what they were doing and explained how they were protecting the turf. He was professional the entire time. I HIGHLY recommend Texas Hill Country Trees. Don't let one angry review scare you off, my experience from start to finish was excellent.

Jake, an employee of Texas Hill Country Trees LLC, along with the crew operating truck TL-926669,…read moreacted in an extremely rude and unprofessional manner. The crew blocked my driveway while performing work in the neighborhood and showed little regard for common courtesy or respect toward neighboring residents. Before the issue escalated, I politely informed the crew that I would be leaving soon and that they would need to move their vehicle. I initially allowed them additional time to continue working. However, after they ignored my requests made from my front doorway, I was forced to approach Jake and the crew directly to clarify what they were doing was illegal and I need to go to work. Despite my repeated requests, they became argumentative and used profanity toward me, including calling me a "bitch," when I confronted them and insisted that they stop blocking my driveway and move their vehicle immediately. When I arrived home approximately five to six hours later, I discovered several trash bags filled with organic waste left on my side of the alleyway located between their client's residence (my neighbor's property) and my own. The waste appeared to have been left behind by the crew, further demonstrating a lack of professionalism, consideration, and proper cleanup practices. I found the behavior of both Jake and partially the crew to be highly disrespectful, unprofessional, and unacceptable. Please do your due diligence when hiring so called, "professionals."

Rusty and his crew were great. they drove all the way into New Braunfels to help with my yard…read moremakeover. Awesome work. always responded to phone calls, texts and FB messages. Thank you so much from a happy customer!

nothing beats beauty of a perfectly maintained tree! Steel Root is hands down the best out there,…read morevery knowledgeable, super fair pricing, and their service is straight-up efficient! 1000% recommend!!!

Brock did a great job explaining what was going to be done and gave me some tips to help keep the…read moreother trees on the property healthy. The day his team came to cut down the trees went very smoothly and they were very efficient.

We were quoted in the morning and Cody came out that evening. He was super friendly and worked…read moreefficiently and thoroughly to remove one of our live oak trees. The stump was grinded and all debris was hauled away. We asked for him to trim some branches on our other tree and he gave us a fair price. We are more than happy with the service and plan to use them again. Highly recommend. Thank you, Cody!

Amazing service. I received a quote at 11:30 am and Cody was at my house after 5pm same day. He was…read morevery professional and trimmed additional trees at a very reasonable charge. Will be using their services in the future. Highly recommend!

Jessica was wonderful! Very informative and helpful. Quick response to come out and assess and…read morediagnose my tree, she gave me great tips to help the tree get healthy.

The personnel that I dealt with were knowledgeable and friendly but the scheduling was very…read moreinefficient! I was told "next week" and had to contact Sean and Jennifer several times to finally get service. They came a day AFTER I requested the work be done because I was planning a party and then did not finish the job until the following week! Despite the scheduling issues, the crew did EXCELLENT work in removing several large branches that had fallen in my backyard and cleaned up all the wood chips and debris. I received a follow-up call apologizing for the scheduling issues and promising a second treatment of a fungus-infected red oak tree. Also, the price was reasonable for the work done.