Wonderful, warm staff, very helpful. Pool music was a bit too loud for family to hear conversations in the pool. Not so much relaxing, but grating after a while. Ran out of towels at the pool x2 days and took over an hour to replenish. Very clean and comfortable updated rooms. Overall a very good experience. read more

Our company has is stay at this hotel regularly. The air conditioning never works properly. It will only cool to 23*C/74*F. I have had them send people t fix it repeatedly without an change. Food is ok, staff is nice enough. read more

Very nice, reasonably priced hotel in the heart of the hotel zone in Cancun. Rooms were nice, super quiet with good service and some amenities--small rooftop pool overlooking the bay and a small gym. Nice breakfast buffet, with cook to order eggs that is complimentary for Hilton Honors members. Got a fantastic deal as an AMEX Platinum cardholder where I received a $100 hotel credit applicable towards food and beverage with a 3rd night free. When combined with the biannual $300 AMEX hotel credit it netted my 3 night cost down to $150!! Good value if you do not want to pay extra for an oceanfront resort with direct beach access and more amenities. Very good location next to La Isla mall which has nice shops and restaurants, such as Cambalache. read more

Our stay at the Canopy was very upsetting. Although we had a great greeting when we first arrived and the staff were very friendly, the place itself was dirty. Our pillows had stains and hair on them. Every single towel was stained. When we called to ask for more pillows and towels they brought us just one pillow. On the subsequent day we called again no one answered. During one morning there was a cockroach dead under my chair. The restaurant itself was pretty spectacular. I loved their fish tacos and churros. The mushroom Al pastor taco was also really flavorful and unique. Their daily breakfast was also nice. It had a good mix of local and international cuisine with very fresh fruits. The staff are friendly and nice, which is why they get another star but overall we were so disappointed since this is considered part of the Amex Hotel Collection. Their pool is also nice. The view would've been nice if it were facing the sea instead of the lagoon. read more

I had a great time staying at Canopy by Hilton. The staff was very friendly. They went above and beyond for making our stay comfortable. I love the room with a view of Ferris Whee, it was one of a kind. I tried the food at the wander rooftop and it was pretty good. The rooftop offered a great pool, with a great view. The breakfast was also pretty decent. Overall I had a great time staying at Canopy by Hilton. read more

Canopy by Hilton Cancun La Isla - Wander Rooftop - Hotels & Travel Near Me - Cancún, ROO

This place was a great option if you're not looking for an All Inclusive. The location is in the middle of the Hotel Zone next to the mall. Great for walking around. It is a bit far from the iconic Cancun sign, but if you're okay not going, then no worries. The interior needs a bit more maintenance, but the amenities are fine for a short term stay. The best part of this place is the rooftop with the view of the water and the Ferris wheel. They have water stations on each floor. Breakfast was pretty good if you can get it included on your stay. The people here were nice and accommodating and we accomplished what we needed without any problems. For the price here compared to other options, I think this hits most, but it isn't perfect. read more

10/10 amazing service, super clean and modern, they have a coworking space for those of us who choose to work while on "vacation, attached to the mall and close to lots of shops. Great great great all around. Alberto the Hilton representative at the front desk told me everything the hotel had to offer and really has gotten my trip off to an amazing start read more

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Wonderful boutique hotel with a great staff. We visit Cancun at least once a year and have passed by this hotel numerous times so we wanted to give it a try. We love the proximity to many of our favorite restaurants and it's right next to the La Isla Shopping where we also frequent. We stayed in one of the Panoramic King Rooms and it was wonderful. Beautiful views of the lagoon and you can see Isla Mujeres in the distance. Comfy beds, a great shower, and a separate living area with another bathroom. Plenty of room and the rooms are nicely appointed. Lovely lobby with a very cool bar too. They also have a nice gym and even a transfer room with lockers, showers, and bathrooms if you have a later flight. I really love that feature and I wish more hotels had this. A really nice touch! They have a rooftop pool and bar with nice views and plenty of seating. It never felt crowded like you were fighting for space. The only negative is lack of a balcony where you could enjoy a cocktail while watching the sun set. Other than that, top notch and I would absolutely stay here again. read more

Canopy by Hilton Cancun La Isla - Hotels & Travel Near Me - Cancún, ROO

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The first time stay was no issue, love the fashion style of the lobby and room. The conceige are all amazing, very polite, always greeting and offer for help. Love the roof top, you can see the whole lagoon and sea view. The swimming pool is a plus on the roof top. Second time here not really the same experience of the first stay. Just in case you need to visit the friend or family member there, make sure they either give you a key or waiting you at the lobby. This would avoid been humiliated. The front desk employee won't help to open the door!!! Usually I really don't want to write negative reviews because I was there( worked 17 years in a 5 stars hotel), put aside the basic greeting and smile to the customers, Instead of service the customer, this lady: probably supervisor Karla (consider herself as a police officer, she would question why you need to visit them and what would you do in the room? Seriously like these kinds of personal bussiness are none of theirs', this is really odd policy, probably she had a bad day, she kept give me attitude. Even after they called to the room and confirmed with the guest, still they want to hold one of the ID at the front desk. Unbelievable!!! The front desk employees need to be trained better! The way she talked to the customer was rude, and challenged!!! Other than that my guests are happy with the stay! read more

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Had a great one night stay here at this hotel on the last leg of my Mexico vacation. It is about 20 minutes from the Cancun International Airport by taxi. The hotel room was nice and comfortable with enough storage for our belongings. We didn't have luggage and just had backpacks so there was no issue with not enough hangers/storage. The shower is a lovely stand up shower and I loved their toiletries provided. I got to enjoy their rooftop hot tub and pool for a night swim. We did walk to the beach to hangout while our room was prepared for check in. The public beach is about a 15-20 minute walk along the sidewalk as they do not have private beach access. There is an OxxO right before you get down to the beach where you can get drinks and snacks. We loved their breakfast buffet selections and were very pleased and sad we only stayed for one night. Our Playa del Carmen Hilton stay breakfast was very limited in offerings. They are located right next to the La Isla shopping center and there are banks right next door you can walk to if you need as they do not have ATMs in the hotel. We took a taxi to the airport and didn't have enough pesos but are allowed to pay with card as well. I would definitely recommend this hotel if you don't want to do the all inclusive resort thing and explore the eateries near by. read more

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This Hilton has great service and a good central location. The mall is right next door, and it's a quick ride to the airport, ferry terminal, or other hotel areas. The restaurant menu had some very tasty dishes, and the prices were reasonable. I especially enjoyed the welcome mezcal tasting down at the bar with Daniel. I'd definitely visit again as there were plenty of amenities and my experience we great for the price! read more

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Great experience!! What a great boutique take on the hotel stay by Hilton. My family and I really enjoyed our stay. The staff was friendly and helpful. Carlos got our bags and had a very welcoming personality. The kitchen staff was friendly and helpful, especially Alex. The lobby is clean with great lighting and eclectic art pieces. The mezzanine area just makes you want to hang out. The roof top bar and pool area was modern and definitely relaxing. Room 501 was a treat!! Kitchen area and huge table. Sitting area with TV. Comfy bed and xa double shower. The complimentary breakfast is also very yummy. The location is also great because the walking distance to lots of shopping is very convenient. read more

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A lovely, modern hotel with partial water views, a stunning roof bar/pool area, and a great lobby. It has the most comfortable bed I've slept in anywhere in Mexico, unusually well-designed modern suites, and a solid hot breakfast offering. The Canopy is in new development on La Isla with a number of entertainment options, but the La Isla shopping village is a little further away (under 10 mins, but crossing roadways). The beach isn't too far either, but the whole hotel zone is spread out-- better traversed by car or bike than on foot. The roof top is the killer feature. A gorgeous view, a huge long open-air bar, lounging areas, all integrated with a instagram-worthy pool deck. Hanging chairs, views in all directions, good cocktails, and late-night food available. It's the kind of hotel venue I'll visit EVERY night I stay. Concept-wise, it's the chic/modern/minimalist vibe that became common 10-15 years ago, but Canopy makes it more upscale, with a focus on location, eco-chic design, & a destination-worthy bar/restaurant. Internet was fast. Surprisingly the gym was REALLY good. Well-equipped and designed, spacious, with a view. In tropical destinations, the hotel gym is usually a throw-away ("just go exercise outside") but this one was spot-on. I would stay here again happily. read more

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I recently stayed at the canopy Hilton in Cancun. I must say for being a Hilton hotel I am deeply disappointed. We were there for New Year's eve and we booked the rooftop gathering where they implied that drinks would be included in the $300 that we spent for dinner that night, and no drinks were in that package. We also felt that being American was to a disadvantage. My husband went to get the prime rib, and while the people in front of us got the better cut of meat the server flipped it to the fatty side to give my husband. Maybe a coincidence but I don't know .my husband asked for a glass of water from our server,and he proceeded to serve the guest at our table. My husband had to ask again for his drink after not getting it for 15 minutes. Upon leaving my husband did not tip and was told by the waiter you did not tip me where my husband replied it was because your service sucked. The breakfast buffet was good, but it is not included in your booking. We had to pay extra for that. We did enjoy our usual server though. The walls are paper thin and we heard loud banging three nights that we were there. It almost sounded as if people was moving furniture. The cable kept going in and out. Room service did not come for two days and we finally had to say something and they showed up at 8:30 at night to clean our room. The shower leaks water onto the floor so you have to keep a towel in front of the door. Maybe it was just the room that we were in but water was all over the floor . The worst of all was the ice machine. As you can see from the photo there was mold in the tray. After I noticed that I quit getting any of the water that was in the filtration system, and we solely relied on the bottled water. I hope that this review is looked at and the problems that are there will be rectified . read more

Canopy by Hilton Cancun La Isla - Ice machine - Hotels & Travel Near Me - Cancún, ROO

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My stay at Canopy by Hilton Cancun had one undeniable highlight: Lidia at the spa deserves 5 stars and all the praise! From the moment I arrived, her warm smile, genuine attentiveness, incredible intuition, balanced communication, and care put me at ease. She tailored my treatment perfectly to my needs, blending expert massage techniques that melted away every bit of stress from my trip. She even anticipated what I needed before I asked, turning a simple spa visit into a truly restorative escape. The spa itself is intimate and comfortable, but Lidia elevated it to unforgettable. If you're staying here, book with her--you won't regret it! That said, the hotel service was a major letdown that overshadowed much of the experience. Upon arrival, I inquired about a requested upgrade made via the Hilton app. The person checking me in brushed past the request, my conclusion was he was ignoring it. First room had a non-working toilet; the second had a sour odor and urine smell. Room service fixes promised three hours earlier? Never completed. I contacted the front desk six times in the first two days (four via app, two in person). Even after speaking with Christian, the manager on duty, housekeeping issues and that lingering odor persisted, wrecking my sleep. Food service added to the frustration, though as a non-Spanish speaker, I struggled with basic communication to staff--often resulting in mix-ups like asking for lemon and getting lime (situations I don't hold against the hotel). Still, orders frequently missed key components; for example, I ordered Chilpachole de Mariscos (which should include crab, shrimp, morita chili, epazote, acuyo leaf, carrots, potatoes, steamed rice, lemons, onion, and cilantro) but received a bowl of tomato soup with just onions and cilantro. I often had to double-check the menu against what arrived. These basics shouldn't be this inconsistent. Lidia saved my vacation, but the hotel needs serious improvements on reliability. I won't return. read more

Check-in process was very slow. Shower did not have any hot water. I run the water for half an hour, no HOT water. Thin walls and loud hallway. Small rooftop pool and not enough lounge chairs. No beach on the property. Glad it was only a night business stay. I will not choose this property for vacation. But room was very clean. read more

While visiting Cancun we stayed in this lovely hotel which is right next to Isla. Thehotel was absolutely wonderful, it was beautiful, great modern all over , great food and staff. The location was perfect next to the mall and many restaurants, it's only 10 mins away from the party center and other attractions. The have a free breakfast buffet every day for diamond members which is really good. The rooftop bar and pool are the best the offer the best views and have live music some nights. We spent a lot of time up there and Joe was just great and took care of us throughout our stay. read more

Canopy by Hilton Cancun La Isla - Hotels & Travel Near Me - Cancún, ROO

Lovedd this hotel! The entrance is comforting and like hilton gold member meee, they were able to upgrade my room. It came with one of those swing chairs and it was super fun and comfy. I do wish the sink and mirror was inside the bathroom but I guess that's nothing really to complain about. The shower head however had to be tilted towards the wall of the shower or else it would leak out onto the floor towel. The shower was also a bit dirty for my comfort and for a high end the hotel is displayed to be and the shower didn't get hot. Just warm:/ The roof top was beautiful. The wheel really does add to the view and the best part is the lounge set up. Went up their mutliple times just to enjoy it. Now the food... First night in we got dinner and to me it was not good. One concierge suggested we try their tacos.. Sadly it was a part of their lunch menu so I got a burger while my sister got their steak and ceviche to share. Pls, if there was anything I could tell u not to get its this.. very chewy and the only flavor I could taste was lime. Not good at all. My burger was ight due to the meat being off and the lack of lettuce and mayo on top. I asked for more and i kid you not they literally gave me two of their smallest pieces. It was actually funny how stingy they were. Now my sisters steak was not steak. I could not tell you what she ate but I can say that it wasn't steak lmao. We got these rainbow dinks and I'm an extreme light weight and I was not buzzed at allllll. My sis who doesn't drink at all also didnt feel anything.. maybe it had to do with the abundance of ice. Next day as a quick snack we got their crab tacos, 3 for $15-20 and they were soooo good but sooooo small. Like maybe they were served as appetizers. Again I got another drink light ice!!! and.. yeahhh nothing. Its so weird because you can taste alcohol but not feel it. Lastly, our last night their my sis and i went swimming in their beautiful pool ( it's better to go at night cause no one is really there) and we got drinks.. This time I had to say something about their drinks to my server. He tried to say their alcohol is like Soke, the ones you get at sushi spots and said they are stronger because of it.. I wish he didn't say that because they were not stronger and I felt like he didn't know what he was talking about. He made a complimentary drink to make up for it with like 3 different types of alcohols but they still didn't get us drunk. Maybe, MAYBEE slightly buzzed but not really. I'm confused because this is Mexico.. Hispanics know how to drink.. SO WHY AM I NOT GETTING DRUNK as a light weight!!!??? Anyway.. the hotel is still nice and everyone is super friendly. I'd still stay here just get food n drinks else where read more

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We stayed at this lovely Hilton Hotel, located in the Hotel Zone, next to La Isla Shopping Mall. It's a really modern yet comfortable building, the rooms are large and well-accoutered and the hotel's facilities are also very attractive. It's only been open about a year. The rooms have views of either the oceanfront or the lagoon. I stayed in a room on the ocean-side, but I think you'd have better views on the lagoon-side, especially for sunset. There's a nice bar in the lobby and another on the rooftop that offers more great views. The pool and the gym are also located on the rooftop. Hotel employees are friendly; there are bicycles that you can borrow and free parking too. I would definitely consider staying here again. read more

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Would definitely stay here again. Room was beautiful and large. Staff friendly. Breakfast was excellent. Pool and hot tub however aren't the greatest and the gym open early enough. read more

Wander on the roof has been a highlight in Cancun. The staff is fantastic, the food and drinks were delicious. You can't beat the view and the pool is really refreshing. read more

Loved my stay here! Had the hotel restaurant for breakfast, the pancakes are delicious! Customer service is great here! read more

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Staff was the best! Spoke english, the price was reasonable, rooms/cleaning was so amazing! Located in the middle of the strip, right next to the mall, had a swing chair in our room which was super cool, staff was kind and delt with us well (very nice, we needed a very late checkout, directions etc.). Right on the bus line and in the middle of all the action! We wouldve loved to stay here our entire trip! Lobby, Pool bar and room were all beautiful. read more

Canopy by Hilton Cancun La Isla - Pool and bar - Hotels & Travel Near Me - Cancún, ROO

Check in process was extremely bad. Never had change for anything either and the only thing that was good was the maid service. Probably get the same price for a hotel on the beach. read more

I had a very lovely stay at this place. My first visit to this beautiful and cozy hotel in a great spot across from La Isla shops and the amazing view of La Gran Rueda across from my room! Love the room itself! Swing chair made me giddy like a little kid enjoying a swing at a park. The bed was sooooo great (king size) and soooo comfy. The tv was huge and gorgeous as well and there were a decent amount of channels to watch which was great! The staff was more than welcoming and very nice and helpful! The atmosphere is very nice at this place and I am so glad I chose Canopy! Will definitely be back! Shoutout to front desk staff and the lovely bellman (forgot his name, sorry! I'm horrible with names, LOL) for helping me during my trip! See you guys next time! read more

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Canopy is great for short stays aka business trips. Ambiance is very nice and décor beautiful. The food offer is good but upscale so not great for regular meals and children. The service was very good but exceptional. I would stay again but only one or two nights. The location is very good being right next to shopping mall and other restaurants. read more

Beautiful hotel inside and out! This hotel serves some amazing views and is in a great location accessible to many different necessary places. The rooftop area is the place to settle every evening. One thing to point out negatively was the over priced menu. We will certainly return in the future and this will be our hotel selection. read more

Great place! Fabulous restaurant! We actually stayed across the street at the park royal hotel which has absolutely awful food service. We were here for a month, so we were so glad we found out about the Hilton. We had breakfast here every morning while we were here on vacation. We had amazing service from Feli, Alex, Karla and Maggy. Our egg chef Alexis (Or Alessa) was awesome as well. The managers Izabelle and Javier were so friendly as well. I hope everybody in Cancun can come visit this place! read more

I cannot say enough about our stay, absolutely incredible customer service, Beth at the front desk was excellent, Pesh at the rooftop bar, and Sergio who assisted with our morning breakfasts, made this trip so much better. They offered many suggestions and helped with anything we needed. Can't wait to come back again! read more

Canopy by Hilton Cancun La Isla - The rooftop pool at sunset - Hotels & Travel Near Me - Cancún, ROO

Always a great atmosphere. Safety is important for my tribe, and we always feel safe, and well taken care of.

Inquired at the front desk regarding the hotel being all inclusive. The receptionist Beth at the front desk informed me that we had open bar and buffet included in our bill until 11:30am. My friend and I were served a plate of breakfast, fruit and cheese and a drink. The manager Leo, then came over to ring up a bill to our surprise. We explained that we were told by Beth that it was free and included until 11:30am. Leo said he was "The Manager" and then said he had already spoke with Beth about the error but that he was running a business and would be charging us. I told him I would not have gotten food and my friend would not have gotten a plate of food if it wasn't inclusive. Leo basically said too bad and removed the food and then disposed of it. Overall the service at this hotel is non existent and Leo is quite frankly very rude. Will not stay nor recommend this hotel. read more

Everything about the canopy was amazing...I would 100 percent recommend. We had a amazing view ..the food was delicious and service was impeccable. read more

I really like this hotel. It is very modern and new. The breakfast bar is phenomenal. It is close to 2 malls for shopping in the Hotel Zone. The roof top pool isn't big but it is nice and there's a separate hot tub. The pool has lounges in the sun and shaded. While it isn't directly on the beach, there plenty of free beaches close by. read more