We had used Heritage Carpet in the past before there seemed to be a change in ownership or…read moreintegrity with the company or both. Confident about using them again, we had carpet installed in our main floor owner's suite which is visible from the main foyer. The first Mohawk carpet installed had a significant odor that didn't subside even after we were told to wait for a week or more. When it didn't subside, a representative came back again and agreed the odor was still there. I was told a claim was submitted and approved through Mohawk. The first installation was beautifully installed! Not seams were visible because they placed the seam on the west side of the room, which did not receive natural light through a window and the furniture was placed over where they chose to place the seam. It was unfortunate the carpet was defective because the room looked absolutely beautiful! A second carpet was then chosen. When the second carpet was ordered my husband recognized the wrong padding was installed the first time, so the padding he expected was then added to the second install order. The installation the second time was the worst installation of carpet we have EVER had! The seam was now placed on the south side of the room with the natural light hitting the carpet from the window in the owner's bath. The room went from a beautiful installation the first time to a dreadful unsightly line visually cutting the room. I contacted two other carpet companies to look at the seam, and both agreed the seam should never have been placed in that location. Heritage Carpet insisted it was a "good install." In addition to the poor unsightly installation, they installed a defective padding that had high and low levels when you walked on the carpet. Two people came out to look at the carpet, Dennis, apparently the owner, who rudely insisted there was nothing wrong with the padding, and the other person who came with him was the person who determined the first carpet install had a problem. HE agreed there was a problem under the carpet. After doing something to the floor or padding close to the bathroom entrance, the padding problem still existed. I was told to hire an inspector and if it was determined there was in fact a problem, I would be reimbursed for the cost. I hired a highly reputable inspector who agreed with the two carpet companies and the one representative from Heritage Carpet who came with Dennis that there was a problem with the padding. The inspector measured and took photos confirming the defective padding installed had high and low areas. I was then given an option to have new padding installed or receive a $1000 refund. I thought long and hard and decided to accept the refund because I will be replacing the unsightly carpet installation in the future, and with it the defective padding. I also should mention one of the carpet installers stole the furniture Slider I used under a large ceramic seat in my foyer, and the third time they moved my furniture, they broke a piece of my armoire cabinet. They did end up finally admitting and replacing the stolen item, but replaced it with an inferior quality furniture "slider" not the high quality name brand Slider we owned. Fortunately, my husband was able to repair the cabinet. Things happen, and in the past under prior ownership, perhaps, we had good service, so we decided we would use them again with a room that required no seam and we would move our own furniture out of the room and back in. When I came back into the store and then the day of the measurement, we were told because of the challenges we had with them with the last installation, they would NOT guarantee this installation. So, it appears that as long as you are willing to accept inferior work, defective products, theft, and allow the owner Dennis to disrespect you and deny any problems exist until professionals confirm the problems do in fact exist, only then will they warrant future work. It was painfully clear if you have any challenges to their workmanship or products, all the fault falls on the consumer. I would like to add that I did not submit a review of Heritage Carpet with the poor installation experience because we had a different experience in years past, but the company is a very different company today, and I chose to reluctantly accept a refund instead of the risk of having my furniture moved again. Heritage Carpet used to be a company one could trust. Things have certainly changed! Consumer beware!

My experience with Heritage Carpet and Flooring exceeded all my expectations!! I had luxury vinyl…read moreplanks and fresh carpet installed. I couldn't be more impressed with the experience!! The sales team was knowledgeable, helpful, and willing to accommodate. The installers were efficient and professional. I highly recommend Heritage Carpet for all your flooring needs!!

Recently used Dan's not once, but twice! Great selection,…read morereasonably priced and quick install. Great customer service too!

Dan takes time to explain the product delivery was good…read more installation was a bit tricky but this was the former owners fault Dan did what he needed to do to make it right the end result was what we wanted

Fantastic company, both in service and sales. We went through a major flooring renovation in our…read morenewly purchased house. Brandon, our salesman, measured everything accurately and was always available to answer questions . He made sure the job was done perfectly! Michael, Matt, Tracy and the fabulous installers worked as a team , giving impeccable customer service. When a stair carpet fell short of our expectations, Brandon went to bat for us , directly to the manufacturer , and made it right. We will use this company again!

This company has done 3 different jobs for me and I've never had a more efficient, great value, and…read morehelpful company in my home. John is incredible and a great listener. He's super knowledgeable about this trade and helped me figure out what I needed on each project. He was very patient with me. I would recommend this place to anyone.

Alex and his staff are true professionals…read more I called him after serv pro was in my house. He helped me realize how little they knew. The job was done well. It was explained to me in advance. Costs were clear and less than I expected. I highly recommend Alex and his team.

Alex was amazing! He responded very quickly and came out the next day to diagnose our issue and…read morerecommend treatment plan. Extremely professional and knowledgeable. We would definitely recommend.

Newer flooring store in Canton, Ohio. Must check out!! Selection is very impressive. They have…read moreexcellent customer service as well.

From the owner: Flooring & Designread more

Our installer/plumber Jeff did a great job and we are pleased with our new vanities and sinks,…read morealthough we were expecting square sinks and got oval instead.

We had Hughes Kitchens and Bath remodel our bathroom expanding it into an adjacent closet. I…read moreabsolutely love the results. Mike Pierce was excellent in creating the design and helping me select materials, colors etc. I am not good at doing that but I know what I like when I see it. Mike was able to understand what I was communicating and bring it to life. John Linder was assigned to do the work. He has a meticulous attention to detail and takes great care in his craftsmanship. He's not the fastest guy around but he will do the job right. In the end I would rather have right than fast. Our bathroom is my favorite room in the house now. It's my own little retreat.