We had used Heritage Carpet in the past before there seemed to be a change in ownership or integrity with the company or both. Confident about using them again, we had carpet installed in our main floor owner's suite which is visible from the main foyer. The first Mohawk carpet installed had a significant odor that didn't subside even after we were told to wait for a week or more. When it didn't subside, a representative came back again and agreed the odor was still there. I was told a claim was submitted and approved through Mohawk. The first installation was beautifully installed! Not seams were visible because they placed the seam on the west side of the room, which did not receive natural light through a window and the furniture was placed over where they chose to place the seam. It was unfortunate the carpet was defective because the room looked absolutely beautiful! A second carpet was then chosen. When the second carpet was ordered my husband recognized the wrong padding was installed the first time, so the padding he expected was then added to the second install order. The installation the second time was the worst installation of carpet we have EVER had! The seam was now placed on the south side of the room with the natural light hitting the carpet from the window in the owner's bath. The room went from a beautiful installation the first time to a dreadful unsightly line visually cutting the room. I contacted two other carpet companies to look at the seam, and both agreed the seam should never have been placed in that location. Heritage Carpet insisted it was a "good install." In addition to the poor unsightly installation, they installed a defective padding that had high and low levels when you walked on the carpet. Two people came out to look at the carpet, Dennis, apparently the owner, who rudely insisted there was nothing wrong with the padding, and the other person who came with him was the person who determined the first carpet install had a problem. HE agreed there was a problem under the carpet. After doing something to the floor or padding close to the bathroom entrance, the padding problem still existed. I was told to hire an inspector and if it was determined there was in fact a problem, I would be reimbursed for the cost. I hired a highly reputable inspector who agreed with the two carpet companies and the one representative from Heritage Carpet who came with Dennis that there was a problem with the padding. The inspector measured and took photos confirming the defective padding installed had high and low areas. I was then given an option to have new padding installed or receive a $1000 refund. I thought long and hard and decided to accept the refund because I will be replacing the unsightly carpet installation in the future, and with it the defective padding. I also should mention one of the carpet installers stole the furniture Slider I used under a large ceramic seat in my foyer, and the third time they moved my furniture, they broke a piece of my armoire cabinet. They did end up finally admitting and replacing the stolen item, but replaced it with an inferior quality furniture "slider" not the high quality name brand Slider we owned. Fortunately, my husband was able to repair the cabinet. Things happen, and in the past under prior ownership, perhaps, we had good service, so we decided we would use them again with a room that required no seam and we would move our own furniture out of the room and back in. When I came back into the store and then the day of the measurement, we were told because of the challenges we had with them with the last installation, they would NOT guarantee this installation. So, it appears that as long as you are willing to accept inferior work, defective products, theft, and allow the owner Dennis to disrespect you and deny any problems exist until professionals confirm the problems do in fact exist, only then will they warrant future work. It was painfully clear if you have any challenges to their workmanship or products, all the fault falls on the consumer. I would like to add that I did not submit a review of Heritage Carpet with the poor installation experience because we had a different experience in years past, but the company is a very different company today, and I chose to reluctantly accept a refund instead of the risk of having my furniture moved again. Heritage Carpet used to be a company one could trust. Things have certainly changed! Consumer beware! read more

My experience with Heritage Carpet and Flooring exceeded all my expectations!! I had luxury vinyl planks and fresh carpet installed. I couldn't be more impressed with the experience!! The sales team was knowledgeable, helpful, and willing to accommodate. The installers were efficient and professional. I highly recommend Heritage Carpet for all your flooring needs!! read more

My experience with Heritage Carpet & Flooring was fantastic. Josh was very knowledgeable and helped us pick out the perfect carpet and hard surface flooring for our home. The installers did a great job making sure everything was installed perfectly. Heritage Carpet exceeded my expectations and made this a great experience. I highly recommend Heritage Carpet. read more

Will never use them again. Ordered whole house carpet and installation prior to moving into our home. Was promised everything would be installed well before we moved it. It wasn't and we had to delay our entire move, including paying cancellation fees for various services, for one week. The owner offered no apologies nor compensation for the delay. In hindsight believe he outright lied to us about being able to meet the date just to get the order. read more

We got our carpet from here and it looks awesome! We bought a new house and decided to replace some carpet last minute before we moved in. They got us what we wanted and installed it the next week right before we moved. The installers were very nice and they did a good job cleaning up at the end. Friendly and efficient staff, would reccommend to anyone. read more

This is one of the most unprofessional tile installers I have seen in my life. The tile crew installed the tile I purchased from them in my brand new house so poorly that they had to rip off the entire flooring and completely redo it, after reinstalling the crew never wiped the grout off the tile and now the brand new floor has grout stains all over. I would never recommend this flooring to anyone, stay away and beware. Also the carpet installation is not secured properly and is overall horrible. For such high prices, you would expect professionals but this is the worst place to purchase any type of flooring. You are warned. read more

Horrible customer service. We put in a new floor and the installers came unprepared and were rude the entire time. When entering the store to talk to the employees and air our experience, the employee was extremely combative and refused to let us speak. The owner is more combative than the employees and stated that he stands behind his ill prepared employees. This company is unprofessional and aggressive and a sad excuse for an establishment. read more

I absolutely love my tile installed by Heritage! My bathroom was completely transformed and we are amazed at what a difference it has made! The staff is very knowledgable and offers helpful suggestions. We will definitely be back in the near future when we start our next project, wouldn't go anywhere else! read more