I highly recommend this business. It's run very…read moreprofessionally and highly organized. Whitney at the front desk is always very friendly and efficient. Dr Potvin has taken care of me for the past 4 years and is excellent! She listens and works tirelessly on solving any problems that may arise. I feel very comfortable recommending this business for your eye care.

It is the best eye care place I've ever been to. Everyone is warn, courteous and efficient.read more

I had a great experience. Scheduling was super easy and they got me in fast. The care I had there…read moredid not seem rushed, and they answered all my questions. The staff was friendly and helpful starting with the front desk and then the eye exam followed by Dr. Stephanie Hoatson. I would definitely go back. I almost didn't go because of the previous reviews however, I had a very positive experience and I'm glad I went.

I need cataract surgery, I had worked with Dr Dimmig at Bend Surgery Center and liked how his cases…read morewent and his skills. I called his office to make an appointment, the scheduler was very rude, she said have we seen you be for? I said yes, several years ago. (I have not lived in Bend for a few years). She said we don't have anything until November, her attitude was snotty. I went a head made an appointment because I like Dr. Dimmig. A few day later I discovered a new Doctor joined his clinic in March, so I called back thinking it might be faster to get in sooner. She again, told me the new doctor was booked out to November, Hmm, strange a new guy is booked out to November? I asked a friend to call and ask how far the doctors were scheduling out, my friend was told 3-4 months, I was with my friend when she called. It's a shame employees like her think they can represent the clinic with rudeness and lies. I managed my husband's clinic and if I had an employee behave in an undesirable way they were gone!

Orion Eye Care Drs. & Staff;…read more Thank you Drs. Suzanna Billinghurst & Karen Grove for the amazing surgeries covering cateracts, lens and Cornea replacement. Complete courtesy, professional service, simple instructions and follow up procedures . My vision is better than I ever remember since grade school. Like going from grainy 8mm film to High Definition . The staff from the counter to the staff assistance medical crew were fast, courteous, efficient and thorough in their responsibilities. Thank you all very much. My life is better than I imagined; Dan M.Farrow

My concerns were disregarded and I went to an appointment at 8:30 am and was unable to see the…read moredoctor until approximately 10:20 am; nearly two hours later due to apparent "complex" situation or issues with her patient before me. Then spent about 15 mins w/me assessing "dry eye" &ignoring/not effectively "checking" the issues I waited two hours to check affecting my eyes. Doctor gaslit me & I was snickered about by staff throughout.If you want easy patients with simple, clean, dry eye issues, or if that's all you have expertise or capacity to handle, why do you have a sign on the front desk pretending you can handle complex and intimate PII re: other issues **see your front desk sign encouraging patients to talk about other issues affecting them--boasting of your "skilled nurses" working there. I did not see qualified care, or ethical treatment other than dilating my pupils. The nurse also misinterpreted all that I described to her and the doctor walked in having no clue why I was there.

There was a little bit of a wait, but the staff and patient care more than made up for it. Would…read morerecommend Dr. Desmond for cataract surgery as the best place in Oregon.

From the owner: Dr. Brian Desmond at OnSight Eye Center offers Central Oregon's only in-office cataract surgery…read morewith 20 years of experience and state-of-the-art equipment, comprehensive medical eye care and more!

visiting in focus eyecare was like going to the spa. My exam with doctor Buehler was more than I…read morehad expected . She took the time to listen to all of my concerns about my eyes , and I even left her office with free samples which never happens anymore . She's an animazing doctor and will take the time to listen to your concerns. They're waiting room was awesome equipped with a flat screen tv coffee and cookies . I couldn't even find a single outdated magazine . but the most important thing was the care I received by her, all of the other stuff is just a bonus . I really hate going to doctors so this was a pleasant surprise . I will be recommending her, to all my friends and family.

I have never written a bad review for anyone so I will keep it simple. This is the WORST Dr…read moreExperience of any kind my family has ever had and let me tell you we've had a misdiagnosis of a terminal heart condition in my family and this is worse simply because she doesn't care. At least in the misdiagnosis case they cared and didn't act like we were an inconvenience. She was so short, arrogant, rude, cutting and she obviously had somewhere more important to be. If you are referred to her by your GP which we were ask for someone else. It's Dr's like her that make good honest hard working health care providers cringe. FYI to top it all off my son is a child!

Integrated Eyecare.... horrible experience. Called to let them know we were going to be late due to…read moremy child's school not being able to locate her in a timely manner and they had us come anyway saying we had a grace period. We pulled into parking lot while on the phone with them at 3:50pm and they had us go into the building only to deny us. Wouldn't waste your time going here. Much better clinics with better customer service. Should have just rescheduled us on the phone and not have me drive through town for you to just deny us. Do better.

Dr Lassiter is great. I've had some eye issues. They really came to my rescue. Highly recommend themread more

Dr Higgins is rarely there as he has another office in Portland and travels frequently. This makes…read moreit hard to communicate with him and get follow up appointments. None of this was stated at first communication, only when trying to schedule follow up. I'd have preferred to know this in deciding to go there in the first place. The front office person, April, is rude and defensive and takes no responsibility for lack of transparency about this instead blaming me for being frustrated. Customer service 101 is empathize, express basic understanding, deescalate. Her defensive customer service approach is the opposite: tell you she's worked there over 6 years (so?) tell you she "doesn't know Dr Higgins schedule one day to the next", tell you it's your fault for not knowing he's got 2 offices and travels, tells you you're rude for asking questions she doesn't like and hanging up on you because she can't manage her own reactivity. Dr Higgins is great and I liked him but due to his unavailability and April's personality issues and lack of customer service skills I'd suggest avoiding this office!

Dr. Higgins and his team are the best of the best. He was my breast cancer surgeon and I couldn't…read morehave asked for more. His office is nice, generous, welcoming, happy and very knowledgable. He always took the time to explain every procedure in depth to me. I never felt rushed, brushed off, or anything like that. He was able to fully remove my tumor and gave me the gift of being cancer-free. I miss seeing him and his team, but I know he is busy helping the patients that need him most. Lastly, his office didn't skip a beat during this pandemic. They stayed strong in their efforts to help the community around them. They are an amazing team who goes above and beyond for their patients. I would recommend Dr. Higgins to anyone looking for an extraordinary doctor.