Amazing care. Dr Hippensteel is the best! Sorry to lose Dr Miller. He was the best! The office staff very accommodating

Went to see Dr. Roth after waiting half hour nurse pops head out and says he running at least a hour more behind schedule and that if wanted to reschedule instead of waiting endlessly after driving over a hour to get there and taking time off work. Rescheduled for 1st appointment at 730, weeks later next available. Only for the Dr. to decide its not convenient for him to start at 730 anymore and will not see patients till 8:30 from now on. They waited till a couple days before to have nurse call and say tough your time doesn't matter I have a 10:30 that day. Which means I would have to miss another day of work. So now new appt further weeks out. Hard to want to see a Dr. with no regard to his patients time. So rude, you all ready have appointments and just change your time without any respect for your patients that made appointment weeks in advance to see you. Totally unacceptable. read more

Praising DR. JAMES DAVIDSON - Great Doctor with a Great Personality. Dr. Davidson performed a complete reverse shoulder replacement, March 2021. Along with Dr. Davidson's expertise and the excellent therapy I received at his office. My shoulder is like new. Unfortunately, I am going to have to have my other shoulder done this Spring. I feel SO CONFIDENT that I will be in GOOD HANDS (no pun intended) knowing I have the BEST doctor performing the surgery. Jeri L read more

The 2 doctors I've seen there are very good. But there are some issues I'm going to register here with their operations process: 1- My second exam was with a foot specialist and when booking the appointment they said that my x-rays taken during the 1st visit would be faxed over from the other, original office. They weren't. The staff mentioned to me that "they never fax over x-rays from that office" -- Obviously a wasteful way to run a medical office. No wonder our insurance rates just go up. 2- Bill pay online is from the 1990's. There is no way to create a profile and have it recall even your address /phone number etc. This is basic stuff that most of us need to minimize the time spend doing these seriously retarded forms (mine even rejected that pay amount because no $.00 were entered) 3- Brad Bruns went out of his way to get me a long list of referral -- I spend half a day calling each one only to find out that not one would accept my insurance. You guys ned a database. 4- I eventually found a foot specialist (dr. Morris) that would accept my plan right at another canyon ortho branch. What?? Hard for me to understand how they could miss referring me to a specialist right in the same group. My hunch is there is little communication between the branches. TOO BAD -- ortho could be a truly GREAT resource, but they're crippled by low-tech. read more

I have called Canyon Ortho 6 times over a three day period to schedule my consult appointment. My referral was sent 06/05/2019 at 9:10AM. As of today I have 5 hours trying to schedule an appointment. I called my insurance and they called Canyon Ortho to assure them that the referral was approved. I called back to my PCP and all the paperwork was resent. I called back to Canyon Ortho and I was told that I need to give them 48 hours for them to have the paperwork to be visible on their computer screens. I was told to call back later. If I have this much trouble just to schedule a "consult appointment" are these surgeons half decent medical doctors? read more

Would NEVER go here again. Horrible staff. The nurse decided on her own that I needed unnecessary xrays before even seeing the doctor. Miserable experience. Best of all .. Only receiving ONE bill on the same day they notify you that they are turning you over to collections for a delinquent bill. Hard to pay something you haven't received, isn't it? Mother %$@#$! This place is a conveyor belt of healthcare with lack of emphasis on health or care. Avoid this place. read more

My apt was at 2:15 and I didn't get seen until 3:39 the time is now 3:45 and the doctor is already done! Not only are the wait time long but it is like this at every location! Don't waist your money or your co-pays read more

The 5 stars are for Mallory, Dr. Chou's PA, and her med. asst, Karen. If you need an appt there, ask for one with Mallory. I have been to the Peoria office numerous times over 6 months. Mallory is very knowledgeable, has great bedside manner, and listens to your questions and concerns to provide an answer. Karen, MA is also very friendly and thorough. Karen will return calls and complete necessary paperwork in a very timely manner. Mallory and Karen are a great asset to Dr. Chou's staff. It would definitely not come closes to being the same without them. read more

Walking in the office to make an appointment was refreshing! Ashley is spot on with scheduling and multi tasking! Then going into the therapy room is even more refreshing! Starting with Paul, he's more than a therapist, he makes you feel like family! Totally humorous! You may be in pain but by the time you leave your laughing and fell great to get in with a busy day! I've chosen a different surgeon to do my full knee replacement but had to go back to Paul because he's the best! Julie and all the girls working with him are professional and knowledgeable in taking care of your needs at time of service! Thank you All for my great recovery!! Marcy read more

In the past, I have dealt with Dr. Ganesh and Dr. MacCollum, both of whom were very good, professional, respectful and courteous. The one star is not for them, but rather for my most recent visits. My son was seen by Dr. Morris twice for excruciating pain in his feet. She took a set of xrays both times and ordered an MRI the second time. The MRI was a long time coming and I couldn't wait to get the results. Here's where the one star part comes in. I received a call from Dr. Morris' assistant who advised they had received the results of his MRI and asked if I would like to schedule an appointment to go over them with Dr. Morris. At this point, I had already figured out what was wrong with my son, but wanted to double check the MRI was negative just to ensure what we thought was the cause was actually the cause. I explained this to the assistant who informed me, "Dr. Morris does not give MRI results over the phone because it is a HIPAA violation." The problem with this is that I work in the healthcare field and I know for a fact this is not true. I ended the call and called back after I had a chance to think about this and asked the front office girl to speak to a supervisor. She advised she would pass my information on to the supervisor but asked what it was regarding. I advised her I would like to talk to the supervisor regarding this incident. Because if it is just the doctor's policy, that's one thing; however, it is not now, nor has it ever been a HIPAA violation to give lab results over the phone. She stated, "Yes it is." I laughed and told her, "Now I really need to talk to your supervisor because, clearly, your office is misinformed and I'm not going to pay another copay or have my insurance pay for another visit just to be told, again, that she doesn't see anything. If your supervisor would like to show me exactly where, in the law, it states this, I'll be glad to come in at that time; however, I am sure this is wrong and if your office is telling people this just to get them in the door again, that's not clinically appropriate." She advised she would pass my information to the supervisor who would call me back. I received a call from the supervisor who, apparently, has never had training in customer service in her entire life because she was the rudest, most incapable "supervisor" I have ever had the unpleasant experience of speaking to EVER. I answered the phone and she introduced herself and said she was told I would like to speak to her. I told her I had taken my son there and recently had an MRI for which their office has the results. I further stated I had received a call from the assistant who told me he could not give me the results due to HIPAA law. I told her I am not wanting to take time off work, take my son out of school and go all the way down there again when I have already been there three times, for the doctor to scratch her head and tell me she still doesn't know. I advised I think I figured out what the problem is and that if she would just be so kind as to tell me whether she sees something or it's negative, I can go from there. But, I don't want to go there again if there is nothing to discuss. The supervisor then told me, "Okay, well, first of all, you've only been here twice. (Whatever. Two times, three times, fifty times, that is not the point.) And it is the doctor's policy to go over the results in person." To which I said, 'Okay, if that's the case then that is fine and THAT is what your staff should be telling people because that is not a HIPAA violation. It has nothing to do with HIPAA and..." She interrupted and told me in a rather snotty tone that she had through the entire conversation that SHE will handle that part but, "Do you want to schedule an appointment or not?" Let me just say this: I said, several times, that if there is something we need to discuss on the MRI in person, I'll gladly go down there, but if there is nothing on it, she can tell me that on the phone and I will continue to pursue the course of action I had felt was necessary. As I was stating this, she interrupted again to tell me that "yelling" at her was not going to do any good. To which I replied, "I'm not yelling. I'm simply talking to you about this situation." She then said, "I guess that's just your voice then." WTF is wrong with you, lady? First of all, I am a customer who is trying to figure out what to do about a situation that you are making more difficult than it needs to be. SECOND, the bottom line is not whether or not I want to take time off or whether or not I pay a copay or whether or not your staff are incompetent. The point is my son is in pain every single day. He is ten years old and up until four months ago, he was fine. And you can let your incompetent doctor know it was a medication side effect she should have caught. Also, the results were sent to another doc as well who gave me the results ON THE PHONE. read more

I've been meaning to write this review for a while... long overdue. Hopefully, Karma will not be too unkind for this oversight. I wrote a review about my orthodontist that was presented at a national meeting of technology and orthodontia as the type of review you hope and dream about as an orthodontist... (True! - and you can go read it - Steig and Wachtell) because I basically said they were first class, top notch, and pathologically outstanding in every way. I also wrote that my hair stylist, AJ at the Roose - WHAT WHAT! was like the Edward Scissorhands of awesome sauce hair design. Got her some business. I hope this review conveys the same outsized, respectful admiration for Dr. Morris because I think just as highly of her. While playing hockey, I took a slap shot to the foot, which I was sure broke the damned thing. I couldn't walk nor put even a hint of weight on it and was hobbling around in the most pathetic, ridiculous manner. In a style so utterly unmanly and full of emotional weakness I'm not even going to bother throwing in another sentence of descriptors to paint the picture. Top 5 least proud moments of my life. I swallowed my pride and grandma's cough syrup and called their office based on Kevin H's recommendation above because he's someone I trust and they booked me for the next available appointment. Just so happens, Dr. Morris is their foot and ankle specialist and she is legit. Let me, for a moment, digress. My dad, when I was young, taunted me with his skill with wood. So like, he made me stilts and weapons and hockey sticks, etc. Now, this was great, because he made me those things... but he was a total perfectionist, and it drove me up the mother-bleeping wall. I couldn't understand why anything had to be perfect, let alone everything. Wood, screws glue. Come on! So annoying when you're ten and have no patience. It wasn't until I read Steve Jobs for the second time and owned every Apple product on earth that I even began to understand what perfectionism is... It's the maker's love of the user. It has nothing to do with the product. It's the maker's expression of love for the end user. So, turns out, now, at 35 that my dad indeed loved me. Even when I was bratty and annoying. A remarkable discovery, to say the least. Digression over. Back to Morris, MD. So, here's my thing about my experience there. She was thorough and, dare I say it, perfectionistic about my foot. I knew this because she thought about MY foot in a way even I hadn't comprehended in the previous 14 hours of excruciating pain. She's the embodiment of 10,000 hours of other people's feet, which in this case alone is a compliment. My foot/your foot is an extension of her. It occurred to me that she was like the Apple Inc. of my proverbial orthopedic eye, even though that analogy makes very little sense to anyone but me and may not even be an analogy at all. Office staff was so nice. Jovanni, who helped me get around to get x-rays was super friendly. Cannot recommend Dr. Morris and staff enough. That said, I'm not recommending you get hurt. Just that if you do, go here. read more

Plan on a minimum 30 minute hold to schedule an appointment. God forbid you are sent to a vm and leave a message. You may get a call back a week later, no message left. Three attempts over 2 weeks to try and schedule and today was disconnected during their transfer attempt. I called another doctor and the phone was immediately answered and an appointment made in less than 5 minutes. Don't waste your time with this outfit. 90 minutes of my life I will never get back sitting on hold. read more

I had been a patient at Canyon Ortho for about 5 years. I have seen Dr Davidson, Dr Chau, Dr Ganish and have gone for physical therapy. Never a problem until this year. I received a bill from Canyon Ortho for the deductible that had to be met from Medicare. The bill stated "PAY IMMEDIATELY". very nice. Bill was paid within 30 days. I then received another bill for an additional amount also stating "Pay Immediately". About 2 days later after receiving the last bill I received a threatening letter from Canyon Ortho stating that I was about to be turned over to a collection agency if I did not pay me bill in full. In looking back over my experience with Canyon Ortho, they have good doctors but they really don't give a hoot about their patients. It is about the almighty buck. Make sure you do not owe them 1cent. I will go elsewhere as they have shown me they are brutal! Bob H read more

I had total knee replacement surgery, Dr. Miller was my surgeon. I could not be more pleased. Dr. Miller came highly recommended to me and I had complete confidence in him when I made the first appointment. Now, a few months later I feel more confident. He is thorough, he listens, he cares and he is very friendly. He is never intimidating. His entire staff shines right along with him. Everyone is caring, friendly and very professional. read more

If i could zero stars, i would do so for Dr. Ganesh at the Avondale office. He is the WORST doctor ever. NO manners what so ever ... BEYOND rude, in a rush, unprofessional and did not want to explain anything nor answer any questions we had for him (I was there to be a support/translate for my mother who doesn't speak much English and is in really bad pain) We left office on tears of how frustrated we wore that a doctor could be so rude and inhuman with how he explained everything and how bad of an attitude and tone he had with us. Never have I experience such rudeness and unprofessionalism from anyone and did not expect it coming from a doctor. Please DO NOT see him, a doctor cannot treat or talk to patients like he did to my mother and I. read more

My 6yo son fractured his arm and we made an appointment to see Dr. Sanders. All the supporting staff were kind, professional and efficient. Dr. Sanders was phenomenal. He explained everything to us, answered all our questions and had my son laughing and smiling. I highly recommend Dr. Sanders and count him in my blessings. read more

The receptionists were friendly and efficient. The waiting room has a variety of chair sizes and heights. Dr. Sanders and his medical staff had excellent bed side manner. He was very thorough in explaining all of our options. The cast tech did a great job casting my mom's arm. read more

The front staff is incredibly rude and disrespectful. I am in my 40s. While trying to schedule an appointment I was rudely asked if I was over 60 and when I said really, I got a neck bob and eye roll. I am a cancer patient with issues in my hip because of radiation. I was made fun of because apparently only older people have hip issues. When I tried to schedule PT, also ordered by my oncologist, I was told only one person in the entire office could make those appointments and for some reason she did not want to schedule the appointment. After a week, although my doctor ordered PT ASAP, I had still not gotten a call to even make an appointment. I called several times after trying in person and no one picked up the phone and no call was returned. I tried to make a complaint to the office manager. There is not anyone to speak with in person. When I finally got someone on the phone, I was the one lectured. I have never been treated so poorly by a doctor's office. I am going to a different PT office. read more

Staff does not return phone calls, faxed my prescription to the wrong pharmacy which indicated they never read my new patient forms. Dr Chou was indifferent to my symptoms never informed me of the results of the xray of my hand, mumbled something about the x ray machine?. His medical assistant gave me a hand out about arthritis which looked like something you can print off the internet. It took 3 weeks to obtain the prescription and a month before I knew where and who was doing the additional testing. His office staff never called me to inform me. I also called to obtain the medical records that I initially sent to their office as a new patient. I was transferred to a medical recovery records office out of state. I was told I had to sign a medical release and pay a fee; they were unable to obtain my records. Now I have to go to the office on Thunderbird and attempt to obtain the medical records they I initially gave to them. read more

This review is solely in regards to my treatment from Dr Ganesh at the Avondale office. I was so humiliated that I was escorted out by the office manager and asked twice by staff if I was ok which I appreciated.... But this man , his whole outlook on life is how you appear to be sick...now I was born with a hereditary disease and I wanted a second opinion about other conservative treatments before I have another invasive one... His exact words " there is literally nothing I can do to help you, you are so morbidly obese that nobody can help you till you change your life" now in my defense my weight is actually is a direct side effect of my condition and if he bothered to read my history he would have known that in which he also said there was no reason to have my history since I was just to obese to treat. On top of that I very clearly said many many times I was not looking for medicine but treatment options and that I am under pain contract and he continued to tell me I should have a pain shot which I declined every time...as a doc he knows what a pain contract is and why is an Ortho doc trying to give me something that is out of his scope and then tell me I can't be helped cuz I'm just so huge...come on...don't let his awards fool you, he is a superficial, inconsiderate, know it all who thinks he is gods gift to medicine...please please please also check your records as I had to file a complaint with the board when he knowingly dictated wrong info!!! Do not ever see Dr Ganesh!!! read more