Cap City and specifically Nathan are my go-to inspection company to refer to my clients. Nathan always shows up, has a genuine enthusiasm to help the customer better understand the house and make good decisions on repairs and maintenance that may be needed, and helps serve as a great liaison between the consumer and Realtor. Their reports are also super detailed and easy to navigate read more

After living in the house that Cap City inspected-we are incredibly disappointed in their service and response to concerns. Their original inspection report was inconsistent (at best) in its attention to detail. We realized after the fact that several items were completely absent from the report that should have been at least mentioned or noted. This impacted our negotiations and purchase price of our house. Several repairs and projects have suddenly fallen into our lap that we were not anticipating. Cap City let us down by failing to acknowledge the concerning areas. When we approached them with our concerns, they did come out to visit the house a second time and specifically look at our primary areas of concern. After multiple attempts to reach them after the second visit, they finally offered to refund our inspection cost, acknowledging that their service missed the mark. However, in order to receive that refund they also wanted us to sign a waiver that required us to SHRED the original inspection report and refrain from talking negatively about them to anyone. Clearly, we were not comfortable with that requirement and have opted to let them keep their money in order to share our story and concerns. I would absolutely NOT RECOMMEND them because they did not do their due diligence and neglected to respond to concerns in a timely and standard manner. I do not want any other potential home owners to experience what we have experienced. read more

As with most real estate transactions, the home inspection needs to happen very quickly, impressively we were scheduled two days out. Cap City was very responsive from the moment i contacted them until the receipt of the report the evening of the same day. Our friend who 'stood-in' for us, was impressed by the thoroughness of Jeff, and I was very impressed by the ease with which the entire process was handled online. I would certainly use them once again. read more

This great experience started with the person who answered the phone - so pleasant! She really listened to my story and then provided options. I ended up using Cap City Property Inspections for 3 services that I thought I'd have to get from 3 different service providers. Their prices were very competitive. The inspection was scheduled within a day and the inspection was conducted a day later. Helen Jastram was the inspector and up-to-speed on Code, construction, major systems, etc. She was up on the roof, poking around in a grimy basement and everything in between. Great communications and easy to talk to. Reports rolled in very quickly. Good narrative and I loved all the photographs; lots of different vantage points to show especially important details that a buyer needs to make an informed decision. Well done, Helen! I'll definitely recommend Cap City Property Inspections to anyone in the Columbus OH area needing home inspection, sewer inspection/video, radon services and more. read more

This is long, but worth reading if you value your investment in your future and peace of mind. We hired Cap City to do our home inspection and based our decision to move across the country on that inspection report. We weren't here for our inspection since we lived across the country. Our realtor (Tom Buoni, e-merge) didn't come on our behalf although he was the one to refer us to Cap City. Our inspection report stated there was no crawl space so it was not inspected. It stated the home was on a slab foundation. I was moving from an area that had only slab foundations and I knew there wasn't a basement so I didn't have any reason not to believe them. The day we moved in the radon mitigation company we hired informed us the house had a giant crawl space which had water leaking and had a large amount of mold. We also found a corner of the slab foundation cracking and tilting that wasn't reported. The dishwasher was full of stinky standing water and didn't work and the washing machine connections were completely corroded. This is all on day 1, the day we moved in. We called our realtor and Cap City and Hyde and Jessica came out. Hyde went in the crawl space and said there was some water and mold, but it wasn't that bad. They apologized and offered a refund of the $575 we paid for our inspection. I thought that was a start but the insult to injury just kept coming. As others have mentioned, they then send you a contract stating you cannot leave them any negative reviews and need to remove any negative reviews in order to get your money back. That's why you're seeing only good review's because their refund contract states they won't return your money if you leave an honest review about your negative experience. They also offered the buyback program through internachi but we would have had to pay 6% in fees which totaled over $18,000 loss on our end for THEIR mistake. We just moved across the country. Where would we go? We hired a structural engineer to see what we were dealing with since we obviously didn't trust Cap City anymore. The structural engineer said the house had foundation issues. The crawl space portion of the house was lacking enough support and needed additional beams and jacks to stop it from sinking. The wood was covered in mold and the metal beam is very corroded. There were signs that any reasonably smart home inspector should have caught. Doors that were hard to open, crooked, or won't close, cracks near doorways or across the ceiling, etc. Our home inspection report showed a picture of one of the cracks and stated it was due to normal settling. It was not and there were many more cracks. We also noticed it was freezing cold in our bedroom. That's because one of the windows was rotten, the glass not even fully attached, and wind blowing in. Upon inspecting the other windows we found most of them were rotted and failing. The inspection report stated the roof was not yet at its half life. Great! At least one part of this house isn't a dumpster fire. Wrong about that too. We noticed some sinking spots in the roof and have discovered it needs replaced in 2-4 years tops. The gutters needed replaced too. The worse things mentioned on our inspection report was a very old air conditioner and a leaking water heater. Upon moving in we've discovered that every major component of this house needed replaced or major repairs. We've now learned we have every issue people are scared of when buying a house. Multiple foundation issues, mold, bad windows, a bad roof. What kind of inspection company misses an entire crawl space? All of our choices were taken away by Cap City. We didn't have the option to find a different house, stay in our old house, or even consider this house for less money or with the issues corrected. Our financial future that my husband and I have worked so hard for is ruined. My peace of mind is gone. My trust is shattered. The excitement we had about our new beginning quickly turned into our worst nightmare. Cap City doesn't care, our realtor Tom didn't care. It's all on us. read more

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They were quick, efficient, and came out on a Sunday. Many of the other agencies charged more for the same service!

Helen went above and beyond her obligation to us during our home buying experience! Very professional, knowledgeable and polite!

Nathan did our inspection and he was very up front and went above and beyond. The owner of the company was extremely helpful and kind , she followed up with me very quickly with answers. I definitely recommend these people. This day and age it's amazing to get amazing customer service. read more

Helen was awesome during my inspection Very kind and thorough and detailed provided lots of feedback and she felt like family to me Loved her personality and working with her Thanks Helen for everything read more

Great service and professionalism. I am a realtor and highly recommend this local, family owned company. They provide thorough inspections including radon, pests and mold. The report is easy to read and digital which is very convenient to the reader. They have a great website which makes booking an inspection super easy. You can also expect a residential home inspection report back the same day! How's that for efficient?! read more

Had a great experience with Cap City. Patrick came out and was super friendly and knowledgeable - he let me hang out during the inspection and ask questions throughout. He explained things very well for someone who isn't the most savvy in this space like myself. He even came out again to complete the inspection for no charge since it couldn't be completed in one go due to the amount of the previous owners possessions blocking places. read more

Charlie did our inspection this morning, and he was absolutely wonderful. He was professional, polite, on time, and very patient with me as I followed him around like a lost puppy and asked him question after question after question. I know that when I find any other professional who lets me follow them while they do their work, let's me ask as many questions as I want, AND stops what they're doing to explain to me what is going on (or what might be an opportunity for growth), THAT is someone I'm going to hang on to!! This is exactly what we've found in Cap City Home/Property Inspections and Charlie!! So, so glad we chose to spend our hard-earned money with this awesome team! read more

I chose Cap City Property Inspections based on reviews found on sites like Google and Yelp. This is an example of when good reviews are incredibly misleading. Cap City completed an inspection of a home we were looking to buy. After they found only minor issues, we moved forward with the purchase. On the day we moved in, we started to find issues that they should have seen, but missed. Simple things like windows which wouldn't close, faucets which were dripping into the cabinets below, a mantel that was about to fall down, and the list goes on. I complained to the company and they sent a "lead inspector" out to look at the home. Not only did the lead inspector agree that the items on my list should have been found, he actually found MORE items that should have been found during the original inspection. When he left, he felt that I was due a refund on the fee that I paid. But how do they have 5-star reviews, almost across the board? That's because they manipulate the system. When the refund was offered to me, I was presented with another contract which I had to sign in order to get the refund. Within that contract is a clause which stated that when provided a refund, I would agree to not post any negative reviews online anywhere, nor would I post negative comments on my own social media channels. Their refund process forces customers with negative experiences to remain silent. I refused to sign this agreement because I didn't want others to fall into their trap based on the overwhelmingly positive reviews. They did work with me on this clause when providing the refund, but I found it unbelievable that they would even expect a customer to remain silent in situations like mine. read more

I've used this company multiple times and they are the best! They are certainly worth every dollar spent. Everyone is very professional and timely. They have a customer for life! read more

Thank goodness for Cap City. We were thrown into a bit of a whirlwind when we found the perfect home a lot sooner than expected and over a holiday weekend. Cap City was responsive, ready with 3 potential inspection dates, and very communicative through out the scheduling and inspection process. Patrick arrived right on time and explained the process. He did a thorough inspection and went through all preliminary findings with us. We received the full report within a few hours. I can't tell you how much peace of mind this process gave me. We are so pleased. read more

From my very first interaction with Kyle on the phone, Cap City was incredible to work with! My husband and I chose them over a number of other companies in the city based on their superb customer service and competitive pricing. Our inspection was done by Ben and Seth who were both friendly and knowledgeable. They were happy to answer any questions we had along the way and their explanations were clear. I would recommend them to anyone purchasing a home. read more

Our inspector, who was recommended to us by our realtor, failed to point out illegal gas fittings, which caused two major gas leaks in the house, an unbounded gas system, and a massively undersized HVAC system. Since closing on the house, we have incurred tens of thousands of dollars in necessary repairs, including the problems in the utility room plus extensive water damage and mold in the bathroom. We strongly feel that our inspection did not serve us in any way and that we entered a dangerous situation with no warning. We did not ask Cap City to reimburse us for the work we had done, but we did ask them to refund us for the inspection, which cost us over $600. They declined, stating that they "do not inspect for code." We feel that our inspection was a waste of time and money, and would not recommend Cap City. read more

Had Ben review my home on Thursday for being a first time home buyer and I really had questions about how the property was going to turn out. After getting the inspection back, all my questions were answered about going through with the house and what was needed done. read more

Had a great experience with Charlie. You could tell that he combed over the whole house that I was in contract for. He even stayed and explained some things to help me better understand exactly what I was buying. As a new home owner you want to understand what is going to be put in the report. That was done by Charlie. I highly recommend them for the job! Thanks Charlie. read more

Amazing amazing amazing, wonderful communication and excellent inspector, thank you Ben for making this a wonderful experience, highly recommended. read more

Used Cap City for our home inspection service prior to purchasing our first home. The service was very prompt and thorough! We had our report later that evening. Charlie was a class act, and took the time to explain things he had seen/ diagnosed as well as answer questions and concerns. The report was super informative and user friendly. It included: pictures, videos and detailed information pertaining to each part of the inspection. I personally, don't think a better job could have been done. Charlie was a true professional and handled every aspect of the inspection with honesty and integrity. I would highly recommend Charlie and Cap City for this sort of service, and wouldn't hesitate to seek them out specifically in the future. read more

Very professional and thorough! Loved how easy it was to read and navigate the report, schedule online, and pay online. They walked me through all of the problems and showed me the specific areas of concern. Friendly and knowledgable. They found things I'd never even look for! I'd hire them again in a second! read more

Excellent service and personnel. Frank my inspector showed that he knew what he was doing. He explained each potential issue he found and answered my questions. I'd had some remodeling experience but when asking questions about areas outside my experience there was no such thing as a "dumb" question. I am extremely happy with their service. read more

Charlie communicated when he'd be on site, what he'd being doing while on site and ensured I knew I could stay for all or partial of the inspection. He was courteous and thorough. I felt he did a great job. Thanks, Charlie! read more

Hyde and his partner were punctual and explained everything they identified in the inspection. I had a radon test performed as well and received both the inspection and radon reports very quickly. read more

Just purchased my first condo and I just want to say that I am able to make this purchase with peace of mind because of cap city inspections. Hyde Anderson is the owner and the one that inspected my property. He was there before I was and had snacks out and was super friendly. I learned that you don't have to stay for a whole inspection but he allowed me to follow him and teach me all kinds of things when it comes to having your home inspected and what I should keep an eye out for as a new homeowner. Cap city is now my go to for the next home I purchase and would gladly recommend them. read more

Hyde is OK for the review of simple matters. He gets in over his head when presented with more complex structural issues. I would not use him for the review of an older home. read more