Not sure on the truck rental, but the self serve car wash here is garbage. Literally there was a…read moretrash can with garbage in the middle of the first stall. Looked like no one has serviced this place(other than collecting the quarters) in a long time. The hoses were all tangled up and there was no WAX in the high pressure wax. The final spot free option didn't work at all.

From the owner: Save Up To 20% When You Reserve Online Today!read more

I had a horrible experience with U-Haul in Orange Park, FL (701 Blanding Blvd) and would strongly…read morecaution anyone from renting there. Here's what went wrong: I booked a 10′ truck and showed up to unload three heavy Snap-On toolboxes. The truck had no ramp, something that was never disclosed. A store representative originally granted me a free 24-hour extension to try and get a ramp. Then the store manager erased that free extension from my account, putting me a full day "behind" through no fault of my own. The manager even placed a note in my account stating I should not be allowed to rent or extend the rental in the future. Now I'm faced with returning the truck with my belongings still inside and absolutely no idea what will happen -- extra charges? contract voided? Throughout this ordeal, I received conflicting, aggressive, and unprofessional communication instead of help or consistency. To be clear -- I have paid every day the truck has been in my possession. I'm not refusing payment. I've simply been trying to avoid a confrontation with a manager who acted hostile and vindictive. This location showed a complete lack of integrity and respect for customers. I hope corporate sees this and takes action, but I would never trust Orange Park U-Haul again.

I called about having a hitch installed on my car. After a quick conversation we found they had the…read moreright one in stock and availability to take me same day. The AM was great, fast and very knowledgeable. Despite all of the interruptions he had to deal with, he still had me out of there pretty quickly.

My compliment isn't so much with this location but with u-haul as a company. My family and k…read morerecently relocated from Arizona to Florida- on the front end everything went great. Customer service was amazing, when we arrived in Florida is when the ish hit the fan. We got a text and a phone call confirming delivery of our items. We arranged to be available during the time window- when the window arrived we got a text saying there was an issue, and to call, and that is when the real nightmare began. My husband was told that our uboxes were lost and they couldn't be located- we spoke with at least 5 different representatives. We were hung up on more than once (once is an accident more than that....) anyways I'm still waiting for a call back from one of the representatives who said she would call back with an update: anyways, really disappointing customer service not impressed I wouldn't recommend the u boxes for anyone moving. What a headache.

Staff is friendly and tries to be helpful. Unfortunately billing practice is to charge disgruntled…read morecustomers for services not rendered. I have been charged a monthly service fee on both equipment I returned and on equipment I did NOT rent. Avoid at all costs!

They will lie to you and take your truck early to resell it to make more money and then not give…read moreyou back your money they will rip you off stay away from them the lady that works there does nothing but lie do not trust them

Convenient location. A quick and smooth transition during pickup and return of rental. Highly…read morerecommended and would return for future needs.

moving truck had roaches, we drove up the road and turned around and are still being charged $53.99…read moreand a $40 contract fee and $14 for gas non refundable