Requested brakes replaced and rotors replaced on 2004 Toyota Rav 4 . Assumed they needed done…read morebecause our records show last time front brakes were replaced was in 2011 and rear in 2013 and since then 130thousand miles driven. At the end of the day we paid 174 for a complete brake flush and were told we still had 50 percent pads left front and back and only one pair of rotors would need replaced if brakes were to be done at a later time. Very honest and good quality repair. Left shop with brakes engaging much better now with fluid exchange. Highly recommend and we will be using this business in the future for both our Toyota vehicles

So incredible, highly recommend! Showed up last minute without an appointment for a small fix,…read moreLance was able to squeeze me in and was so friendly and informative throughout the process. Excellent communication and speedy service. Couldn't recommend enough.

awesome service, no wait, decent value. they always recommend service "extras" but that's their job.read more

First time here is this place was brand new. Ken and Rick helped me was very knowledgeable about my…read morecar and what it needed. They really went above and beyond and we're very helpful and friendly. Ken being an Air Force veteran was also a plus. I would recommend this place to everyone. The place was very clean and did not look like a normal mechanic shop.

Flat out refused to work on my car. Literally said it is too hard because too many bolts on the…read moreskid plate is what he said. Both Take 5's on San Jose refused and here's the funny part Jiffy Lube drained it from the top so Take 5 just doesn't know what they are doing. Genesis GV70, Jiffy Lube was great go there.

I had my oil changed 5/24/26 at the San Jose location. They overfilled oil by several quarts. My…read morecar started blowing heavy white smoke out of the tail pipe. There is also oily marks across my paint where they ran the hose over it. After paying $160 for an oil change because my car holds 10 quarts of Mobil One oil, I am now having to drain it out. Right now, I'm now sure of any damage this has caused to other parts. If I could give zero stars, I would.

Great job on a hot day. Normally I get my oil changed at the dealer (it's free) however it's not…read morealways convenient and they take forever....8:30 appointment, car back at 11am. So because my time is valuable I stopped by Take 5 and couldn't be happier. It's worth the money not to waste my time and they did a great job. I'll be hear ever time I need oil

We were there for an oil change on my husband's High Country. Friendly service; offered us waters…read more. We had a coupon for $25 off; my husband called and it was offered; so a great value. . It's also nice that you can stay in your vehicle. We were 3rd in line and one of the bays was not operational, so it was a bit long, like 45 minutes just to get in for the oil change. Another car who arrived about 30 mins after us in another lane was able to get into the bay before us... they don't have the ability to change that once you're in each lane... but they apologized and tried to get us in as soon as possible. He needed 8 gallons of synthetic so the price of each gallon changed after 5 gallons. The bill came to $124 total with the discount.

I had a good overall experience here after a vehicle breakdown, which is never a fun time…read more I used AAA to have my high-mileage crossover SUV towed on a Friday night after the steering locked up and the vehicle wouldn't start. I suspected the alternator due to those and other issues. This RPM Automotive (owned by Pep Boys) was nearby and listed on the AAA site, so I went with it -- and had had an OK experience at this location many years ago. I called that Friday night and left a message explaining what had happened and what I'd noticed. The next morning (a Saturday morning), I got an automated text with a link to a site saying that someone had been assigned to begin servicing my vehicle. I still hadn't heard anything by that afternoon, so I gave the shop a call. The man who answered the phone told me that no one would be working on my vehicle until Monday, which I sort of understood but would have appreciated being told about. Monday rolled around, and before 8 AM, I got a text inviting me to go to a website and view my vehicle inspection report. I looked it over and saw that the alternator was listed as the issue and also observing that I had a caution light on my dashboard on (which I knew about but am glad to see was observed). However, a few things that I knew were minor existing issues with my vehicle weren't mentioned, and I'd have expected them to come up on any report. But again, they were minor. I didn't see any updates or receive a phone call for a couple hours, so I called the shop. Someone answered the phone and I explained I was looking to see if an update and quote were available for my vehicle. He put me on hold and another man picked up. That man asked why I was calling, I explained, and then he was silent for about 15 seconds. He then asked rather rudely if I had even brought my car in yet, to which I paused for a moment because I couldn't figure out how the response to "My car was diagnosed with an alternator issue there this morning, so I'm calling to find out when it'll be ready and what the cost estimate is" was "Well, is your car here?" And I'm always a bit concerned when someone who has my car doesn't know that they have my car, y'know? Anyway, he paused again and eventually told me that the inspection wasn't even done yet and that someone would call me. So I thanked him and hung up. About 45 minutes later, I got a call from a lovely woman who discussed the vehicle inspection findings, gave me the price, and told me my car would be ready that day. She proactively noted that I'd be getting a discount as a AAA member, too -- huge points to any business that gives the discounts they claim without you having to ask for it. I got a text three hours later that my vehicle was ready (earlier than expected, yay!) and went to pick it up a bit after that. The gentleman at the front desk was also friendly, and payment was quick and simple. The price wasn't cheap, but as someone who always researches the upper and lower ranges for automotive parts and labor, I found the cost to be smack dab in the middle of those two ends, which I was OK with. My vehicle is running without any of the major issues I encountered, I don't feel like I was lied to or take advantage of, and there was no attempt to add in unnecessary stuff. Outside of a few missed communication opportunities and one unpleasant phone call, things were nice, smooth, and fast, leaving me to have RPM Automotive on my list of shops I'll consider in the future.

3.5 no way. I am a fleet coordinator for a private school. I use RPM all the time and get the…read moreBEST customer service, great quality of work, and the prices are unmatched. Let me be clear, I don't work for neither did I get paid to write this review. Just seen a great business in my community not getting it's just due. If you don't believe me just stop in. Also, if you ask them what work is being done, they will take the time to explain. I even take my personal vehicles there.

I called for an appointment and the same day took it in. Everyone was pleasant. They are easy to…read moretalk to. The quality of work was impeccable. Price was reasonable. So glad we found this place

I called this business looking for a place to have my truck serviced! I was told they do not…read moreservice Mercedes however the gentleman on the phone was so helpful, he gave me two references and even gave me details about both(obviously these were people he knew well) I called one of them and took my truck there and I'm very happy with the service. Thank you so much don't come across people willing to help often if there's no benefit to them, I really appreciate you taking the time to give me some Great referrals, I will recommend your business solely from that experience!

I got some minor transmission work done here this week. These guys are top notch! They are…read morefriendly, responsive, and communicate. The office is really clean and they provide a shuttle service and their van is also very clean. The service provided was top notch and the problem I have seems to be resolved. They also provide a very comprehensive inspection report which helped identify issues that I didn't know I had. If you're like me and don't like typical mechanics that talk down to you, go to these guys. I'd recommend them to everyone!

They just replied to me like they explained any of this to me over the phone. "Communication is…read morekey"... they didn't communicate anything with me. Absolute joke. It's only key when you're trying to defend yourselves online. CBA clearly doesn't value communication and customer service. Also, they mentioned that "be wary of other shops that try to get you in the door and then add to your repair estimate." Well guess what, they didn't. I actually ended up saving $700 by taking it to another place in the same shopping center and didn't get change ordered. I recommend everybody going to a place that will do the right thing for their customers.

I'm not normally one to leave a review on a non-restaurant business, but I wanted to give a shout…read moreout to Anthony at the FruitCove/Julington Creek Location! He was so kind and personable, not pushy at all and an absolute pleasure to work with. A++ for Anthony! Simple oil change, done quickly and efficiently but Anthony was spectacular!

I chose them because of great references....that were all true, The employees, every one of them,…read morewere involved in taking care of a serious problem with my car. They explained what was wrong and showed me the problem as well. The manager and assistant manager were always professional and friendly. I'll be back for sure.