As a prospective renter, my experience was very poor. The man who showed me the apartment I was…read moreinterested in was very nice, but didn't know much about the property or me (he was waiting in a different unit than the one I wanted to see because he got mixed up). That would have been fine. But what really annoyed me was the application process. The management is not familiar with more modern ways to verify employment and income (such as third party service) and insisted on unredacted pay stubs - which is much less secure. The interaction as we went back and forth was rude and reminded me of scammers trying to get one to divulge information urgently (because so many people are interested in the apartment!) at the cost of better judgement. In trying to get more information from me they cited their "policies" but being unable to articulate why their policy insists on having the information I didn't want to share (like my pre-tax deductions) This conversation was not with some mid-level employee but what seemed to be the owner. I should hope he could articulate the reasoning behind his own policy! To me, this company clearly orients themselves to customer service of property owners, not renters. Which fair enough, but it doesn't mean I have to like it. To the reader/renter: Don't let these people bully you!

I am very excited to lease with Rent the District. My roommates and I found a beautiful home on…read moretheir site, and from my very first correspondence with Hanna via phone, the communication has been flawless. Prompt responses to emails, quick answers to phone calls, transparent updates throughout the process, and even reassurances to call you back if they are tied up at the moment (and they actually call back as soon as they can!) Since my roommates and I are all out of town at the moment, and unable to tour the property in person prior to signing the lease agreement, Hanna assured me that her assistant Johnny would send me a video tour the following day. And sure enough, the next day - Johnny had a detailed video tour of the home in my inbox. Any question I had about the property, Johnny was able to answer. We so look forward to working with Hanna and her team during the duration of our lease agreement. If the last week is any indication of how our experiences will be as Rent the District tenants, I very much look forward to staying at this property. Hanna and Johnny were both very friendly, and professional. I will recommend Rent the District to any of my friends who look to rent or have property management services in DC. Thank you again!

I moved into a condo managed by John Thompson about 3 years ago. At the time I had just come out of…read morea bad living situation and I desperately needed a safe and reliable place to live. I found that. The application process was seamless. I was approved quickly and the transition was smooth. I had my keys and access to the unit quickly. The last few years have been amazing. Whenever anything was broken and we submitted a maintenance request, it was addressed quickly. Nothing remained broken for long. John even came over and replaced the batteries on the smoke detector when I couldn't figure out which one was low and the beeping wouldn't stop. Our microwave broke and I messaged John and it was replaced within a few days. In my experience Scout Properties is a great property management company. They are reliable, responsive, nice human beings. It was a pleasure to have our home manager by this company. John's the best!

When we first started with Scout Properties, things were great. Our first manager, Nick, was…read moreprofessional and easy to reach. But after Victor took over, everything went downhill fast. I'm not sure Victor ever really knew who we were and I can't be sure he ever visited the apartment before things really went to crap. He completely missed a major toilet leak--even after the tenant moved out--which left us with a cumulative $5,773.14 water bill. Then Scout didn't handle the tenant's voucher renewal properly, with no warning to us, which made the tenant move out early and cost us rental income. Even worse, we've now been stuck for several months without a tenant and have had to cover all the turnover costs ourselves. Despite that, Scout still charged their full management fees while barely responding to us. All of a sudden, Scout dropped us as clients (including our neighbors who were clients also), kept the fees, and stopped returning calls. Our next‑door neighbors had the same experience -- and told us their tenant was even offered an apartment at another property managed by Scout. Everything started fine but turned into one expensive, stressful mess. Don't hire Scout Properties unless you want poor communication, big bills, and months of lost rent.

My Condo Association resigned a second time with ejf Financials only. The services fell short with…read moregeneral contract obligations...so we resigned a third time for remote full service yet still fell short. I believe there's not enough trained workers and overloaded with too many clients not be answered

If there was an option for less than 1 star, they would earn it. Poor response during a heat wave…read more 5 days after a service ticket was created - still no service. These guys suck.

I was a client of Nest DC for nearly five years, which makes this review particularly disappointing…read moreto write. During that time, I experienced repeated issues with the quality of service, billing, communication, and accountability. I was charged for work that was not completed, and I was told that certain parts had been replaced only to later be informed that those parts were discontinued and unavailable. The conflicting information left me questioning the accuracy of the work performed and the information provided to me. I also encountered billing issues that I believe resulted in me being overcharged for services. When I raised concerns, communication was often slow, unclear, or incomplete, making it difficult to understand what work had been done and why I was being charged. Most concerning was the company's response when problems were identified. In some cases, company representatives acknowledged errors or shortcomings in the service provided, but I was not offered compensation or a meaningful remedy. As a long-term client, I found that extremely frustrating. Over the years, I have also found the overall maintenance work to be inconsistent and below the standard I expected for the fees charged. While every company can make mistakes, the pattern of issues I experienced and the lack of accountability when those issues arose ultimately led me to lose confidence in Nest DC. Based on my experience over nearly five years as a client, I cannot recommend their services.

BEWARE - Avoid this company. My tenant was super unhappy with Nest, and since letting them go I…read morediscovered they were overcharging me, leaving issues unresolved, have compliance issues, and have been unresponsive since I let them go. (Details below) Agree with other reviews: Tenants frequently say nest is bad and unresponsive, leaving issues un-dealth with; Owners say Nest overcharges and under delivers. 90% of positive reviews are for people who toured properties - and never lived with nest as a manager. Agree with the previous reviewer: Nest excels at marketing and shiny branding. When it comes to property management - GO ELSEWHERE. I recently used Nest-DC to manage my property and discovered a number of issues over the past 2 years: - HIDDEN / HIGH COSTS: They charge a significant premium (10% above market + 10% on top of any work order to manage it) for work orders compared to high quality contractors in DC, and never negotiated clear scopes or guarantee work. (This is in addition to thier already high monthly fee). And there are hidden fees I've been discovering my monthly statements since (Technology Fee, etc.) - COMPLIANCE ISSUES: They also lost or never completed a bunch of DC compliance paperwork, leaving me in a rut to fix it all when I let them go. And they never owned up or took care of it, even after I escalated it and followed up 10X times. - UNRESOLVED ISSUES + UNREPONSIVE: There were a number of items I paid for - that they never told me about - like mice, which I am now resolving directly since getting rid of nest. I've asked for a record of the work + invoices so I can continue them, and get zero response. - UNHAPPY TENANTS: When I told my tenant I was having issues + would be managing the property myself moving forward, she said she was relieved, because Nest-DC has been very slow, unresponsive, hard to work with, and leave issues unresolved. She said her friends who also rent a DC row hosue through Nest have the same issues.

Professional staff, highly recommended. Aaron purchased and managed three townhomes for me since…read more2021. His company has found me quality tenants and very responsive when it comes to maintainence, renewal, dealing with HOA and handling tenants. I only have one or two emails exchange with them during annual renewal. I love it that way.

We rented a unit in Parkfairfax managed by this property management company and their "property…read moremanagement" was a disaster. I experienced constant flooding and sewage leaking from the kitchen sinks (yep, 2 sinks), giant sized insects invading our space, decaying floor boards from water damage, 3 years of uninterrupted mold and mildew, the need for a dehumidifier requiring 4 buckets of water to be dumped daily, and the last stray was a bathroom ceiling leaks flooding the unit requiring a 1 month stay in the hotel paid for by my insurance and I still had to pay the rent for my unit. During those 3 years, I suffered terribly from respiratory problems for the first time in my life. No empathy shown by the leasing agent or landlord for the major and myriad inconveniences. Upon returning to the unit in addition to the floor repairs they used substandard contractors to paint the walls. During my stay at the hotel (on my insurance's dime, mind you despite paying the full month's rent DURING it's renovation) I was not notified that the walls would be painted until AFTER the work was done, nor was my artwork removed from the walls prior to painting. The substandard painters merely painted around my artwork. Essentially their substandard painting contractors sealed the damage free adhesive to the walls with the paint making the artwork impossible to remove without damaging the wall. Moreover, the substandard contractors also painted over the back door sealing it shut. Upon move-out, the property management company wanted to penalize me for the damage caused by their own substandard painters shoddy work, since there're still holding on to my security deposit. Avoid renting through this "property management" company at all costs

Cannot say enough good things about Keener Management and living at the Santa Rosa! We love our…read more2-bedoom apartment - it is clean, spacious, and all appliances are modern and fully-functioning. The rent is one of the best deals we have seen in the city. The management is incredibly responsive to all requests, and the building is safe and secure. The location is amazing for all-things D.C.! The Santa Rosa is in walking distance to the Dupont/Logan, 14th Street, U-Street, Adams Morgan, Georgetown, the National Mall, Shaw, Mount-Vernon Triangle, and more! It is a quick walk to the Dupont Metro Red Line, making commutes to Center City and even Arlington a breeze! We love our home on 17th Street and would recommend living here to anyone!! Philip Vallieres is great to work with regarding the Santa Rosa!!

Park Monroe has one of the best building teams I've had the pleasure to live with. They're quick to…read moreresolve problems and always have a solution when you need it. Jason should have special mention as he's gone above and beyond in the past to make my stay here fantastic. The facility in general is well kept and maintained with a very high standard. They're up on all the latest codes put forth by the district. ( I'm not going to look up the proper name to use here. ) I'll be asking corporate if they have a sister company in other cities. It took a long to to find a team this high in quality.

It has been a while since I left my review and have had people asking if I still felt the same way…read more I absolutely do! Metro Home Managers does a fantastic job and you cannot go wrong by using them for you property or to manage your condo association.

I've worked with Lance and Todd for almost 6 years managing the rental and upkeep of a single…read morefamily home in DC and can't say enough great things about their efforts/support. As an DC property owner and landlord based in California, I valued their end to end management of the property, inclusive of several repairs, that allowed me peace of mind from a distance. They were excellent at balancing the needs of both myself and the tenants and earned my confidence to the point of managing the renovation and sale of the property. I would highly recommend Metro for both property management and realtor support.

TNWLC is the current property management company that works with my condo building. Jack is our…read moreproperty manager and he has been wonderful to work with. He has assisted us through some difficult financial seasons that could have consumed the association had he not been dedicated to our success. The customer service also has been excellent. We recently had an emergency plumbing situation, and while Jack wasn't personally available, TNLWC's after hours on call person was able to help us. These are just a couple of the many situations where TNWLC's service has been high quality. I highly recommend that you give them a try if you're looking for quality residential management services.

RENTERS BEWARE! Horrible experience moving into the Pierre Condominium. Move in "coordinator"…read moreprovided incorrect information on multiple occasions and trying to get additional info was like pulling teeth. Condo required a move-in deposit and Jhonna Yap gave me the incorrect address to send a money order. It was returned to me stamped so now I must pay more to get my money back!

I almost never leave yelp reviews, but I want to share my experience with Atlas Lane as neither a…read moreproperty owner nor a tenant, but as neighbor that interacted with one of their property managers (Matt). I live in a condo in Adams Morgan adjacent to a recently-built building (The Olso), which Atlas Lane managed at the time (two years ago). Right after the building was completed I noticed that the outdoor floodlights were on all night, and they were shining into my bedroom and keeping me up at night (even with my curtains drawn). I did a little research and found that it was managed by Atlas Lane, and thus I emailed them at 9pm about the issue I was having. I wasn't expecting any response at all but I figured it couldn't hurt to try. To my surprise, an hour later I got an email back from Matt apologizing for the light pollution and saying that he would take care it. After that night, the flood lights were never on overnight again for over two years. Fast forward to last week, when the flood lights were again on 24-hrs a day. I again emailed Matt at Atlas Lane to let him know. He told me that Atlas Lane was no longer managing that building, but that he knew the company that was managing it now and would email them on my behalf. He even checked in with me again a few days later to see if the issue was resolved (of course, it was not), and then emailed the other property managers once again to remind them. In my opinion, this is outstanding customer service, and I'm not even a customer! I am so impressed that I am actually now considering using them to manage my own condo once I finally move out, even though I've never before even considered using a property management company because I always had such *terrible* experiences with them as a tenant.

I had an abysmal experience as a renter trying to rent an Atlas Lane run apartment- I wish I had…read moreseen these reviews sooner and neither gotten my hopes up nor wasted my time. The tour was not with an Atlas Lane employee so she couldn't answer any questions with certainty. My partner and I each paid the $50 application fee and heard nothing back for weeks, despite making multiple calls and emails to determine the status of our application. Felt like a scam. Claudio called us three weeks after submitting saying our application was approved. I provided additional information (no current pets, etc) and he said he would confirm with the owner then send the lease. He confirmed there would be 1 free month of rent. Then he ghosted us again. It seems online that the apartment is still available, so this company not only treats renters badly, but it seems they're costing landlords $ as well.

Terrible service. Disrespectful to homeowners. They hang up on phone calls and don't answer emails…read more They arrange payments with plumbing companies without confirming with the homeowner what actually happened. When I asked for an explanation for what I'm paying for on the invoice, they didn't give me one. The company didn't either, because they say they were hired by Gordon James, but guess who pays the bill?

11 October 2024 - I hope the company responds so I can revise this review in the future…read more My relationship with Gordon James *was* great for 12 years! As soon as I planned to sell my investment property and was no longer a revenue source for them, the support and willingness to engage with me disappeared. This has created numerous headaches as I plan to sell my rental property. 1) The company accepted a tenant-cleaned property, but still told me they would be charging the tenant for a move-out cleaning. When the tenant complained about the withheld deposit - the company refuses to acknowledge that they told me *in writing* that the $690 cleaning would be charged to the deposit. Now I owe the tenant another $690. 2) The company mailed the keys and garage door openers to my realtor. The package is lost and was not insured by the company. Now they simply suggest filing a "missing package" request and are not willing to accept responsibility for replacing the items that I entrusted to them. 3) Besides from one phone call, all communication is over email, which is creating delays in resolving these issues, leading the former tenant to threaten legal action against me. The company is not taking ownership of any of the issues that were caused by their miscommunication or negligence. Be careful!