A low-speed front-end accident destroyed the bumper, grill & light on my high-end Mercedes 2020 SUV. Mapfre Insurance immediately decided to "total" the vehicle. Cape Auto's staff were professional and helpful throughout the several months and steps that followed. Front-office Admin folks Heather and Jennifer were always available, knowledgeable and very friendly and polite. Matt Pennucci guided me along the path of being "totaled" and even helped me contact an independent mediator who was able to increase Mapfre's settlement offer. Finally, sloppy communication from Mapfre resulted in excessive storage fees that should not have been assessed to me. Cape Auto owner Kevin Gallerani stepped up and settled the matter to my benefit even though it meant a loss of revenue for them. Kudos to them. This is a class-act family business. I recommend them and will use them again if the need arises. read more

I had an overall extremely positive experience with cape auto. They were prompt and clear in their communication, extremely fair in their pricing and service, and delivered an amazing result. They were also extremely quick and efficient and delivered my vehicle back in perfect condition. I couldn't even tell that my bumper was ever damaged. I would recommend them to anyone needing body work done on their car. Extremely professional and friendly. read more

Wow, I just picked up my Honda pilot that was was in a car accident. It looks like nothing even happened. Great job everyone thank you so much for taking such good care of my car and all your help. Also thank you to Cape Auto center too for their part. Great people, great service!!!! You have one happy customer here. read more

The attention to detail, the quality of workmanship, and the top notch customer service combine to make Cape Auto Collision an excellent choice to repair your vehicle following an accident. I picked up my wife's 2022 Toyota Highlander today and it looks brand new. read more

I had a great experience here. Everyone was really helpful. I felt that it was priced fairly and only took an hour wait to replace my breaks. I will definitely being coming back for more work in the future! read more

Cape Auto Collision Center located at 115 Sandwich Street in Plymouth, Mass is top notch!!! Jennifer Koxias was wonderful! She is knowledgeable, very friendly, approachable and truly goes above and beyond to provide stellar customer service. In this world today, that is a rarity. In addition, the collision repair done on our 2017 Nissan Rogue was impeccable! Not only was my front bumper replaced which is what needed repair but my windows were cleaned too. Also, my car was repaired in a very reasonable time. We highly recommend this collision repair center! Thank you! Kelly Glynn and Karen Mazzola-Glynn 8/11/23 read more

my insurance company recommeded Cape Auto. what a mistake what should of been a 2 week repair turned into 6 weeks and in the process they shorted out the charging system on the hybred system to he local Ram dealer estimated that to fix the system will be between 3000 and 6000 dollars. more than the body damage. if I could give 0 stars I would. run away if you are considering using this collis repair site read more

I was extremely disappointed in the experience that I had. I dropped off my car for a scrape in the bumper, the job took 3 weeks where I was paying out of pocket for a rental car. I called the shop every week & Felt that I was being brushed off. I finally called GEICO myself & had a very hard time getting the shop to coordinate with GEICO. I didn't feel that this should have been put on me to coordinate in the first place as it was very difficult to do while also being at work where I have my own job to do. The shop seemed annoyed that I wanted my car back & were not helpful at assisting with this. They would just say, "I'll send an email." When all the repairs were finally done I was told that the shop didn't get approval from GEICO for certain repairs they had already done. I was then told that they were keeping my car hostage until an additional $500 was paid (in addition to my deductible) & I could do the work to go after GEICO for reimbursement. This was a Friday afternoon when my car had been there for THREE WEEKS. Ultimately they released my car with 25 minutes notice prior to them closing on that Friday. When I picked up my car there was an alert stating low tire pressure. They left me with a PSI of 16 on my tire. I had asked multiple times including when I dropped it off & then on the phone earlier that day if they could put air in that tire as I knew it was low. They said they absolutely would. It felt intentional that my tire was left almost flat. It was unfortunate that I then had to drive around to find a place to fill it in the cold and I was late picking up my baby from the sitter . This was the worst experience I have ever had & I was left with a very sour taste for how cape auto treats their clients at the collision center. I have had good experiences with the service center, but I will never use the collision center again & do my best to make sure that no one I know has to go through this. I can understand that yes there is time associated with getting insurance to sign off, but it seems like such little effort was made on the part of cape auto to make that happen then the flat tire solidified that cape auto does not care. read more

Cape Auto Collision Center - Left with a flat tire, they were closed when I picked up the car. They knew I needed this fixed & it felt very intentional. - Auto Repair Near Me - Plymouth, Massachusetts

I have been bringing my damaged cars to Cape Auto for the past 15 years. I have 2 teen drivers and a wife that keep me returning to Cape Auto on a regular basis. They should have a frequent buyer discount. Cape Auto always does a great job. They are honest and they keep you appraised of where they are in the process with regular updates via text. I have used other auto body shops in the past and I believe that's guys to do a better job and are more professional. read more

I just had my Ford Edge repaired by Cape Auto. I picked it up yesterday. Cape auto had fixed some dings, dents and scratches along the passenger side of my vehicle that had recently happened when a (sweet older) gentleman had accidentally misjudged his position as he was pulling out of his parking spot. I was thoroughly impressed with their service in every way! In addition to doing an outstanding job on the repairs, (which they did! ) they were also excellent in assisting me throughout the entire process. They were very friendly and informative. They helped me to arrange a rental, and always kept the lines of communication open. They called me with any updates or questions they had for me. And I know this season must be a busy one for them, but still, they perfectly completed the repairs in what seemed like a very professional and respectable time-frame. But best of all... (and may seem silly, but..) I felt badly because I knew the floors of my car were disgraceful. I have 4 young children and so yes, the floors needed desperately to be vacuumed. They were very dirty, to say the least, and I felt (a little) embarrassed about dropping it off like that. But moms know..... sometimes you just run out of time and vacuuming your car (somehow) always ends up on the list of things you didn't get around to at the end of the day. So when I picked up my car, I knew I had to make that the very first stop I made... off to the car wash to vacuum it out. But to my surprise, they had completely vacuumed and cleaned my car!!! I love you guys! Thank you sooo much! You're awesome! Id recommend you guys in a second! Thank you. read more

Someone backed into my vehicle and when I contacted Geico they told me Cape Auto Collision Center was a one-stop-shop to take care of my auto claim. They were right because the Geico representative met me there, wrote up the paperwork, I then walked inside and gave them my information. Rental car arrived shortly after that and I was on my way. Within 3-4 days my car was fixed and painted. I am not sure what problem other people were having but I though this place was fast and fantastic. The staff is very friendly too! read more

Couldn't be happier with my experience at cape auto. The staff are both friendly and knowledgeable. They kept me posted about the status of my vehicle while it was being repaired. I would definitely recommend them. My vehicle looks as if the accident never happened. read more

I have used Cape Auto in the past for repairs and they were always great to deal with. They are friendly and professional and do a great job. But today they really impressed me. I brought in my new car because I noticed a dent in the fender. It wasn't big and the paint was still good, but I didn't want that in my brand new car. They looked at it and said they can heat up the fender and get out most of the dent. It wouldn't be perfect but would look good. And "no charge"! So I said great and went inside to wait. I sat in a great massage chair and about 15 minutes later my car was done. My car looks good and my back feels great! Thank you!! read more

If I could give ZERO as a rating I would! NEVER would I recommend this shop to anyone living or dead! They are crooks - talk out of both sides of their mouths - never do what they promise to do. UGH! What a mistake I made in trusting them with my car and $$$. So disappointed. If you value your car, pocketbook, and sanity DO NOT GO TO THIS SHOP FOR REPAIRS! The word "collision" in their name means that you will collide with them on every detail and cost and your car will never be the same -- and not because of their "expert" care - it will be worse than when you brought it in. BEWARE!!! read more

ZERO RATING! Poor customer service from both Cathy and Heather at the front desk. Yelling at me and giving me attitude like I did something wrong when they didn't fix my car properly so they are pissy because they had to put me in a rental while they fix their multiple mistakes. I was so upset with the treatment I received this past Friday. So, today which is the following Monday. I called for the Owner Kevin to let him know how I was mistreated and he says to me that "I am complaining just to complain" his words exactly and also said "this has never happened before" which is a lie as you can see from reviews in the past below. I will never recommend Cape Auto Collision to anyone due to the poor Customer service and the fact that they tried to blame me for everything and take no responsability for their mistakes. If my car was done right I would have never had to go back there and this Never would have transpired. For that they will never get my business again and will Never recommend them to anyone. I still have to go back there today to pickup my car because they said it will be done today. I am dreading having to walk in there again. I do not want to see or deal with anyone of them. No one should ever be mistreated no matter what when walking into a business. I paid them 1000.00 for my deductable upon finish and then had tk brinb it back because they messed and then get improperly treated??? So messed up on so many levels. read more

My family and I have been going to them for years. Their customer service is A+. Always have a pleasant demeanor and will get you the answers you need right then and there. Not sure what the few bad reviews are about but judging by their tone I can guess they were very hard to deal with. Their mechanics are great and if anything they go above and beyond to save you money and don't try to scam you like every other auto shop I have dealt with in past years. The turn around for my vehicle has always been the same day or the day after. I recommend them all the time to friends and family who have also had nothing but good things to say. read more

I came I for an inspection sticker and the woman at the front was rude and dismissive considering she's a customer service employee. Then a man walked in and asked if he could help me and I told him I needed a sticker. He said it will be an hour before they could get to me. I mentioned i lived up the street and that i would be back, then he said well it's first come first serve. ???? So is it an hour until you get to me or is it first come first serve???It's as if they didn't want my business. I never assume I will be taken care of immediately but for him to say that makes him sound like he's dumb. I gave them my keys at 4 and my car was ready at 4:36 .Bunch of yahoos! read more

Terrible service.. would not recommend to anyone. No customer service and made a bad situation even worse

And, the saga continues! After the disgust set in I decided to go to a different auto body shop for an estimate to repair the "new" bumper, and to address the damage done by Cape Auto Body while at the shop, which involved the right quarter panel which was only 2.5 years old. This new auto body shop looked at the bumper and told me that it was not safe to drive the vehicle as the bumper was not only in the wrong place, but was being held on with only one bolt on each side and they were in the wrong place, also. After consultation with my insurance agent he called the Manager at Cape Auto, who, by the way, said he was the owner (which he isn't according to the records in Plymouth County) my agent was told he would get no cooperation from him. That being said, after receiving the new estimate to repair my vehicle at a cost of $992, the Manager told me that he used to work at Cape Auto many years ago. Just my luck. Two days later, my agent called me again stating that he had received a call from Kevin Gallerani stating that he would "do whatever it takes" to repair the "new bumper", however, he would not fix the body damage sustained while in his care, custody and control. I do not know the level of complicity he played regarding that damage, but I would think that a Manager would know the quality of work performed by his employees. The explanation I received from the second appraiser was that it looked to him as if "they" had hit a pole while backing up in the shop, denting the quarter panel and scratching it. When they realized it, they tried to get away from the pole scratching it in the other direction. As it turns out, Kevin Gallerani's offer was based upon the fact that the second appraiser called him and gave him a "heads up". Talk about being unprofessional! I guess his loyalty lies with Kevin. Kevin's offer was also contingent upon me not "bad mouthing" Cape Auto online. I informed my agent that it was too late for that as I had spoken with a nephew who instructed me on how to do what needed to be done. It was my intention to speak with Kevin's father, the owner, Dave Gallerani, hoping that he would not tolerate what had happened as he and his father before him had built up a good reputation. I could not have been more wrong. Dave was on vacation; however, was due back last week. When I called Cape Auto to see if he had returned I was told that no one was to have any discussions with me ever!! This "order" was handed down by Dave Gallerani, who boasts all over the radio about the quality of their work, and how they stand behind it. My family, including married cousins, nephews and nieces who are married, probably comes to more than 150 people. Although many reside in and around Plymouth, I can guarantee that none will ever utilize Cape Auto, again. I would guess that this will at some point have an impact on the overall income, but they don't seem to care. I also feel that once Kevin inherits the business through the trust set up by his father that he will ruin it within five years if he keeps treating people this way. More to come, I am sure. I cannot imagine returning my vehicle to Cape Auto for repair of the defective workmanship, as I can't trust them whatsoever. Also, the out of pocket expenses charged to me don't even add up. After driving for more than 50 years I have had my share of "rear end collisions", but have never gone through anything like this in my entire life. "Yes, Dave" I am driving home your reputation!! read more

It was a fantastic experience. We needed our ford 350 bed replaced after an accident. They went above and beyond to find a new bed instead of repairing the old one. The paint blending into the front doors was some of the best. I've been in this business over 15 years. I would recommend these guys to anyone. Thanks again read more

These guys rock so much!!!! I have taken my car here numerous times (i have bad luck with accidents....what can i say?) and i have never gotten anything less than A+++ quality work and customer service! Heather is the bomb! :-) read more

I have brought my vehicles to Cape Auto to be serviced on Samoset Street for many years. The staff is great and get me in and out of the shop with a minimal wait. My car was hit in a parking lot 2 months ago and had to use the collision center and that process was seamless also. My car looks brand new again. read more

On 11/13/2012 I dropped of my 2003 Ford Escape to Cape Auto Body & Service in Plymouth, MA to diagnose two cylinders that were skipping. Although I do 99% of my own mechanical work, I have been using this company for probably close to 15 years on the rare occaion I do need an outside service company. On 11/14 Cape Auto called and told me when the job was complete. They also told me my valve cover gaskets were leaking and needed to be replaced. I got the vehicle back on the 14th and worked on it myself on the next day to replace these gaskets. In doing so, I found the threads stripped for the #4 cylinder spark plug. I called Jim, one of the service managers, and he denied that they even touched this cylinder. Now for some background. First, I am certified for numerous brands of engines ranging from air cooled small engines to diesel engines rated at excess of 1,000 horsepower. I personally changed the spark plugs in this engine on Oct. 3, 2012 and torqued them as I always do for plugs going into an aluminum head. Usually when removing plugs set in my engines, I can easily do this with a 3/8" drive ratchet. When I needed to remove the "only two plugs" Cape Auto replaced, I needed to use my 1/2" drive ratchet because they were way over torqued!!! Jim claims that he worked with the mechanic on my engine the entire time and that the mechanic never touched any other plug except the two new ones. As I previously mentioned, I have been using this company for many years and have observed Jim (and the other service managers) these times I've visited. They do NOT hover over their mechanics doing their work. As a matter of fact, the desks they work at face the opposite wall of the service garage giving them no possibility of seeing the actual work being done unless they physically stand over their mechanic's shoulders. And, if Jim had been watching his mechanic closely, how did he let him/her over torque the "only two" spark plugs they claimed to have touched??? At this point, I am going to have to remove the cylinder head for this bank of cylinders and make the repair myself. This repair is going to cost way more then the original service done by this company. I'm not sure what has changed with this company...but I would never use them again nor recommend anyone to bring their vehicle there. read more

I've taken two different vehicles to Cape Auto Body and they are exceptional! From haggling with the insurance companies making sure my cars received quality repair parts, to arranging a car rental for me (with pickup service at their location!) and giving me prompt return calls with all my questions/concerns; I couldn't be happier! I will happily recommend this shop to my friends/family! They made my two major fender benders (Over $3000+ worth of damage) look brand new...I couldn't even tell where the damage was, no hack jobs here! read more

Best Collision Center around! I have had substantial work done on my car on two separate occasions within the last year. Start to finish, I have no complaints. They kept me in the loop every step of the way and my car was ready when promised. One occasion I opted to pay out of pocket for my damages and they were very reasonable. I would highly recommend Cape Auto over any other collision center. My car is only a few years old and I'm very selective on who works on it. Take it from me, you won't regret it. read more