I'm planning to Lease a New Ford Bronco from Chatham Ford next month. My previous lease didn't work…read moreout the way I'd hoped so I had a lot of questions. Chris Brunco, the General Manager, took time away from his busy schedule to answer my questions and help me get the proper lease structure so that my next New Vehicle will be exactly what I need!

To begin with, I've had 3 good repair service experiences. Phone and personal interactions are…read morealways pleasant and professional. One gripe is the obligatory OBD diagnosis to pad the bill, a $180 charge for 5 minutes. Otherwise, I have to remark how impressed I was today with Dario Lilli, svc mgr. I asked for advice in regards to replacing transmission fluid when there is no history on the 15 yo Fusion hybrid. He gave the conservative recommendation rather than creating an additional charge. Additionally, he and the service advisor made strides to project how to take care, to prolong the life of the car. Ford no longer makes a vital part for the car (computer-BCM) so there aren't any out there and Dario wisely did not recommend one from auto salvage. As an old fart who loved his many Saturns for their simplicity, owning a car with many computers in it overwhelms me. I was treated as I would expect/want a very welcome service. Thanks The battery that was replaced by Ford service supposedly too bad to recharge. Advanced Auto Parts is recharging it because that was not true. Imagine that. Lost one star for misleading customer. Also lost my confidence. Damn it.

What an amazing job these guys did on my car, for a fraction of the cost of other detail shops. My…read morecar looks better than it did when I bought it as a used car from the dealer! You can schedule a time that is convenient, they are available on the weekends. Just be aware that you're going to need to drop it off for 2 to 4 hours. (To give you an idea of how dirty my car was, they took four hours to clean it.) Gary and Allie are small business owners, really care about their business and it shows in their work. Give them a try!

They did a fabulous job on my Buick! Love it! It looks like brand new!…read more Kathy Watson.

My motorcycle was towed to Dons by the Brewster police after an accident. I was not informed of any…read moretowing charges nor any storage charges even though I went by the shop and called many times. They charged me $789 for the days the motorcycle was with them. $132 gate fee $75 admin fee $30 for non cash payment and $552 for towing even though I have AAA and was not given the choice to use it. A complete scam. No information given AT ALL. I would NEVER go here again.

Don the owner is a mean asshole and a liar. All I asked his secretary Diane was to please go look…read moreunder my driver seat that I believe I left my folder with my Title and Bill of Sale. I need this folder so that I can get my car out of his storage. Now they towed my car on a Saturday and I called on Monday asking for them to please check under my seat? Now I call back on Tuesday and Diane said, "Don said there wasn't any folder". Because of his ignorance, I had to buy another Title for $150.00 and it took 14 days with weekends and one holiday later to get title. I also lost 7 days pays and my reputation as an employee! Bottomline: Don charged me $450.00 for storage? It should have been only 4 days storage fee at $35.00 a day = $140.00. Difference of $310.00!