I'm planning to Lease a New Ford Bronco from Chatham Ford next month. My previous lease didn't work out the way I'd hoped so I had a lot of questions. Chris Brunco, the General Manager, took time away from his busy schedule to answer my questions and help me get the proper lease structure so that my next New Vehicle will be exactly what I need! read more

To begin with, I've had 3 good repair service experiences. Phone and personal interactions are always pleasant and professional. One gripe is the obligatory OBD diagnosis to pad the bill, a $180 charge for 5 minutes. Otherwise, I have to remark how impressed I was today with Dario Lilli, svc mgr. I asked for advice in regards to replacing transmission fluid when there is no history on the 15 yo Fusion hybrid. He gave the conservative recommendation rather than creating an additional charge. Additionally, he and the service advisor made strides to project how to take care, to prolong the life of the car. Ford no longer makes a vital part for the car (computer-BCM) so there aren't any out there and Dario wisely did not recommend one from auto salvage. As an old fart who loved his many Saturns for their simplicity, owning a car with many computers in it overwhelms me. I was treated as I would expect/want a very welcome service. Thanks The battery that was replaced by Ford service supposedly too bad to recharge. Advanced Auto Parts is recharging it because that was not true. Imagine that. Lost one star for misleading customer. Also lost my confidence. Damn it. read more

I have been going to Chatham Ford for service since summer of 2024. I have a $110k dollar truck. I brought it there to get a check engine light diagnosis. It was misdiagnosed as "spark plugs". Costing me around $1200. Left the lot drove about 20 miles before the light came back on. Brought it back to be told I need an entire new engine on my very low mile truck. No refund on the misdiagnosis. Instead I am told "You can use them in 45k miles". Who's to even say I'll have this in that time! I let it go. The engine parts took between 4-5 months for everything. This is with me having to call Ford to get these parts expedited, no urgency from the dealer. Finally get my truck back after it was had to be completely taken apart as show in the photos. The entire electrical system had to be reconnected/reconfigured. I get my truck back to have my check engine light come on RIGHT AWAY! And 15-20 times following the new engine replacement. The engine replacement was not done correctly or completely. While having my truck they put well over 1000 miles on it. I got it back with several electrical issues (still in place, never fixed). Got is back with blown rear socks, costing me $4100. Running boards electrical failed, tailgate handle not fully intact, running board lights hanging and never secured, light bar malfunctioning. None of these issues were present before this engine repair. They refused responsibility for all the issues. I have months of text exchanges with videos and photos with the service manager about every single issue from the day they touched my truck. I was extremely patient at first, until I wasn't. Took my truck in for maybe the 14th check engine light for repair. While it was there I needed an oil change and new brakes and rotors. So I stupidly trusted them with this simple task. Front and back brakes and rotors (around $2200). Front left brake had an awful screech after install. Misdiagnosed as a "rock" in the rear. Brought in for FRONT LEFT. Second misdiagnosis as needed new brake pad and rotor under warranty. Replaced screech still present. THIRD MISDIAGNOSIS they replaced RIGHT caliper. Front LEFT still screeching. Go back in for maybe the 15th check engine light was diagnosed as an O2 sensor. Ordered it, part came in. They never called so my truck started misfiring and broke down as the sensor failed. This could have been avoided had they simply called to state the part was in and scheduled repair. Instead after 7 days of waiting it become a much bigger issue. I don't blame the tech at this point. I blame Ford for not properly training their employees. I blame the lack of training for management as well. I called the services manager out on the countless BS, 45 min drives to the location, they replaced the engine and no other dealer wants that liability when they installed it poorly. No other dealer will fix the electrical without charging for it as CHATHAM is the cause of the issues. I replied to Ford with HONEST feedback and this upset Mr. Dario. He says "We don't want to work on your truck anymore, take it somewhere else". The general manager said if he had known when I first brought the truck, he would have advised me not to have my truck serviced by them. As they are not a place that is trained to work on any specialty vehicles. Side note Mike the service advisor is great asset and a valuable asset to your team. I hope one day he has Dario's job. read more

Went to Chatham Ford yesterday to look at a used Lincoln Nautilus. We walked into the lot, found the car, and the doors were unlocked. I opened the driver's door and the car was filthy. There was dirt and sand all over the floor and the seats were filthy. I would never even have sat in it to test drive. Not sure how you can expect to sell a luxury used vehicle that is in that condition. I expect to be looking at a clean auto when I go car shopping. It's not like the vehicle just arrived on the lot. Shame on you Chatham Ford. No salesperson even came out when we were there. Way to sell cars! read more

If you live on the Cape and are looking for a new or used car I highly recommend Chatham Ford. The sales staff are professional, courteous and really listen to your needs and wants and they do their level best to help you find the right fit. My experience was a no pressure pleasure. Buying a car is supposed to be an exciting thing (at least in my opinion) and having someone who knows what they are dong while not trying to be a sleeze-ball and pick your pockets really goes a long way. read more

Chatham Ford - Car Dealers Near Me - Chatham, Massachusetts

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In general, I think this dealership does a decent job (not the best, but certainly not the worst). However, I was shocked at the lack of masks in March of 2021. Of the 20+ people I saw there were maybe 2-3 people that had masks on. When I was directly talking to folks they had a mask on, but as soon as I left they took it off, and there were folks regularly walking by me without masks on.......it was basically as if there was no epidemic....I've been to a good amount of places during the pandemic (and know people that have traveled extensively) and these guys are doing the absolute minimum from what I experienced. read more

I BOUGHT MY LEMON AT CHATHAM FORD! CHATHAM FORD REALLY MISSED THE MARK! Buyer Beware! Take your business elsewhere! Prior to 10-08-2021, Chatham Ford advertised a 2010 Ford Ranger with 46,800 miles for sale for $17,995 (taxes, doc fees $19,543.63). My wife and I drive over 4 hours roundtrip from RI to test drive it. During the test drive, we noticed that the door ajar indicator illuminated on the dashboard occasionally and with that, the interior light would also illuminate. When we arrived back to the dealership, we notified our sales representative Rick and agreed to purchase the car if that issue could be fixed. We left the Massachusetts sales tax as a deposit ($1,149.63) and the dealership specified that they needed a few days to handle the tax, the title, and the door indicator. We agreed to pick the truck up the following Saturday. I called mid-week to ensure that all of the paperwork was ready and that the indicator light was fixed. Rick said that it was "all set". My wife and I drove once again over 4 hours roundtrip to pick up the vehicle. Rick had the day off so we gave Jim the balance ($18,394) and once again, I asked about the indicator light. He showed me on a sheet of paper the words that read, "all set". We agreed that I could call him if in fact the indicator light illuminated on my way home. Well, I only made it to route 6 (less than 10 minutes). I called him for advice and he told me to drive it home and call his General Manager Chris on Monday. I spoke to Chris Monday. I had a commitment out of State the following week so Chris suggested that I get the car registered and inspected and once on the road we could address the issue with the door ajar indicator. After 30 minutes at the North Kingstown town police department ($10) for an out of state vin check, 2 hours at the DMV ($237.45), and 1 hour at the inspection station, the vehicle FAILED inspection! The inspection invoice read: 1. Wiper blades 2. Both fender body mounts are rotted 3. Fuel tank cross member is rotted 4. Bed & body mounts are rotted 5. Rear cross member (spare & evap) rotted 6. Plate brackets need to be removed Tire depth pass for inspection. All four are dry rotting and are near marks. Suggest replacing for winter. (Let me mention that the start of winter was 5 weeks from that date.) I trusted that buying a car from a dealership like Chatham Ford would offer me the greatest level of reliability and satisfaction. NOT TRUE! Not being in the car business, I have to rely on the supposed professionals. So, I called and spoke to Chris. He told me to get to Chatham and he would fix the car. When I asked, he agreed to give me a loaner. On a rainy Friday, I drove 4 hours and 40 minutes roundtrip. The service manager Dario greeted me, put the car on the lift, showed me the rot, sent me home with the truck, and told me that Chris would call me on Monday. Because I was driving home in the dark, he removed the interior light. When the door ajar indicator illuminated, the interior light illuminated which made visibility very difficult at night and especially with the reflection from the rain. On Monday, Chris called and told me that he would buy the car back. When I refused to drive the car back to Chatham, he agreed to pick it up. I have to admit that at that time and still today, I am frustrated and angry. I can't imagine how we got to this point. Chatham Ford took a car on trade, checked it out thoroughly, assigned it a price based on their evaluation, listed it, I drove over 12 hours, had a passenger tie up over 8 hours of time, spent wasted time in their dealership, at the police department, the DMV, at the inspection station, and writing this review. The worst part, I had to wait over 2 months for reimbursement of $18,503.50 from the dealership and I was informed that I needed to file a tax abatement from the State of RI for $1,287.58 (more time, effort, and waiting) which I am still waiting for today (more than 3 months later). I was waiting due to the fact that the dealership insisted that we had to wait for the title (7 weeks from the State of RI). The registration due to the failed inspection expired December 6th. Monies had been tied up for over 2 months and I am over 2 months removed from the opportunity to buy a reliable vehicle. From my perspective, the dealership failed on many levels. I emailed Jack Madden owner of the Jack Madden Group on 12/17/2021. I was never given a courtesy acknowledgement or response to that email. Unfortunately, the silence of leadership speaks volumes and shows a lack of care, concern, or empathy from Chatham Ford and the Jack Madden Ford Group. They say that a smart person learns from their mistakes, a smarter person learns from the mistakes of others! Please let this be a valuable lesson, stay away from Chatham Ford! read more

Took my new truck there for a recall and left to only find my air conditioner not working hours later. Recall had nothing to do with the air conditioner. I find this suspicious read more

Took a day off to get my car fixed for a recall. Came to pick it up only to find they never replaced the part. Even though they told us over the phone they replaced the part. When I went there the touchscreen still didn't work. So I went in to discuss the issue with them. They claimed they never told me they replaced the part. Now I need to take two more days off. One so they can do a diagnostic test to see if the part is even needed. The next to actually replace the part. This place is a total waste of time. New update: Peter from the parts department just called to say they are canceling our appointment for Thursday. He said I could take my business elsewhere because of this yelp review. I guess that shows how much they want to earn people's business. No loss! read more

Hey it's Richard John Ford a tire is all set I just had to do the paperwork but just come and pick the tire up please I still got five customers that I have to get in today and they all had appointments I unfortunately don't have the time to bring the truck and put the tire on all the rest of stuff so if you want to come down and pick it up I did is I promise and I repair the tire total 6995 we did use a plug patch the rope to tie her down vulcanizer from the inside rebalance the tire again we are here until 5 o'clock thank you..." read more

I too would give negative stars if I could. I used the night key drop to leave my truck for service diagnosis. At the end of the next day I called and they claimed to have never gotten my key - basically called me a liar for saying that I dropped them off in their key slot! They refused to replace the key. Needless to say, I will be taking my truck to another dealership to the diagnostic/repair work. I would recommend taking the time and gas to use a different dealership for any repair needs. read more

If it were possible I would go negative on the star rating. The salesman Gary Gordon is the most unprofessional and aggressive person I have ever had the displeasure of interacting with. By all means go to him if you want to be berated for price-shopping around, and if you want him to insult you personally and then to your family. Unbelievable! As for after service, they can't even seem to replace a recall part without trying to scam me into paying for an oil change they did without my approval. I will never shop there again! read more

I went in on Saturday to purchase a car that they advertised. The salesman was un-professional in his approach and demeanor. I was then told that the car they advertised was not the one with the price that was advertised. No apology was offered and no attempt to provide me a price on the car I wanted. Seems like a classic case of bait and switch. read more