In Sept I was seen in the ER for a foot injury which turned out to be a sprain. Catherine Dillon is employed as a nurse in the ER of this facility. The following day, Mrs Dillion publicly defamed me in front of coworkers, friends, and strangers by accusing me of being so "incoherent and Sh-t faced" that I was not even able to form a complete sentence. This defamation of character is simply NOT True and for any employee of this hospital to publicly state this is a disgrace to the hospital and the entire nursing community. I finally have a written report from Dr. Vasquez MD that clearly states the following:"NEURO: "Neuro exam findings include patient oriented to person, place and time, Speech normal." PSYCHIATRIC: "Psychiatric exam included finding of patient oriented to person plane and time, Normal affect. For this nurse to slander a patient of this facility should warrant her to be disciplined. If I was so Drunk or "S-faced" as this nurse called me why would a doctor prescribe OxyCODONE that could have terrible side effects or even death to someone. What Nurse Dillon said is unforgivable and I will never visit Cape Cod or go to this hospital ever again. read more

Very good care recently visited again I hate to say but my family has used this place over the years like most on the cape. I have to say I am very happy with service there. read more

I wish 0 stars were possible for Cape Cod Healthcare. As the previous customer noted, I have no complaints medically, but the billing department is an absolute disaster. First, I was billed for medical tests that I explicitly asked not to receive. Second, after paying in full for these superfluous tests on their online billing payment system, I kept receiving requests for payment for the bill that I already paid. After calling them multiple times to resolve this issue, they finally assured me they had "found" my payment. Nevertheless, they continued sending me aggressive mail notifications threatening to send me to collections for this bill that I had paid multiple months ago. Absolute bureaucratic incompetence wasting my time. You'll regret using Cape Cod Healthcare. read more

This hospital is a horror show. The nurses/staff are nice overall but the systems and supervision are awful. I could go on and on about my friend who went in for day surgery and had her kidneys and liver injured and was in the hospital for over a month and then in rehab. It appears that the surgeons are poorly trained with marginal experience. She was back and forth to the hospital from rehab. The release instructions were either not there or so poor in detail that the rehab had a hard time understanding them. No supervision! There are so many stories on Cape Cod of botched procedures everyone says I go to Boston hospitals for anything. Do that if you can. read more

Worst hospital ever, the doctors just want to charge you for stuff and then toss you out!$ and to top it off you get an infection....

Thank you to the staff at the emergency room at Cape Cod Hospital. They were so efficient, and professional when I had to bring my three-year-old son in to get stitches in his forehead this afternoon. Thank you for making a scary situation not just bearable but better in so many ways. Our family is very grateful to you all. Sincerely, The Nese-Moldovan family read more

I love all the negative reviews on here from drug seekers and assholes who think medical professionals are waitstaff at their local chain restaurant. Newsflash...chances are, your nurses and doctors are taking care of patients with much more serious conditions than you or your loved ones have. Show up to one of the busiest ERs in the country during the summer with a stubbed toe, you're gonna wait a long time. Deal with it or don't waste their time in the first place. 'Lose' your prescription for pain meds, sure you did. Well they can't give you a new one, so don't give them a 1 star review because you're either stupid or a junkie. This place is a terrific hospital with great staff. Oh, and don't confuse health care with a customer service industry. They're here to save lives, not serve you drinks. read more

If I could give zero stars I would...the doc told my adult daughter she was in better shape than him (vital signs) and discharged her without listening to her. Being in the medical field over 20 years , I was livid! Had to take her up Newton Wellesley Hospital (our home area) and she was admitted for a bad kidney infection, really bad!! She was hospitalized 3 days and this is no joke , we complained after and they didn't find anything wrong with what happened!! Hey you absolutely MUST advocate for self and your loved ones nowadays! Do NOT trust anyone but your own GUT feelings and if you have none? still be assertive! I take this stuff VERY SERIOUSLY!! (Perhaps this hospital just caters to people who are $$$loaded$$$? who knows but we are considering wearing bracelets that read "TAKE ME TO BOSTON!" ***For review of your won staff--it was the beginning of 2016. (you should review yourselves)*** read more

It is 3 am and I am lying awake upset over somethings that happened at Cape Cod Hospital during my recent surgical procedure. Some are minor - like waiting over 45 minutes for anything to happen and the fact that the fancy hi-tech information board does not work. Some I consider major. My specific request to speak again to my surgeon before anesthesia was administered was denied. My warning not to give me too much anesthesia was dismissed. As a result I was asleep for 2 hours longer in the recovery room than I should have been. Then I was awakened by a verbally offensive recovery nurse demanding to know what was wrong with me that I did not sleep at night, when the reason I had slept so long was too much anesthesia. I felt dehumanized, disrespected and mistreated during my experience at Cape Cod Hospital. Sent from my iPhone read more

Terrible , would never go there again. Their billing department is terrible , insurance company paid them, they claim that never received the money. We would never go there ever again. Our son was born there. Was pretty bad as well. Now we drive to Plymouth and the difference is like night and day! read more

I recently spent four days at the Cape Cod Hospital in the Mugar Building on the third floor. The staff and doctors were outstanding attending to my every need always assuring that I was comfortable, informed and cared for. Dr. Anne Marie Kelly,Kate and Sherry; McKenna and Martha; Kelly and Amy nurses and CNAs; also the housekeeper all kept good tabs on me and my every need. Hats off to Ashe also who was my nurse the last evening I was there. When I was discharged I was sorry to have to leave them; they all treated me so professionally and caring. I would not hesitate to recommend this hospital to anyone in need of health care services. read more

The staff at this medical center were very friendly, helpful, and quick to act. I had an allegic reaction and I was in and out within 45 minutes. I really am thankful that this hospital was so convenient because I was really struggling. I would definitely recommend it to anyone in need of quick medical attention. 5 stars read more

The doctors, nurses, and technical staff all seem very good at the Cape Cod Hospital. They also have a hospital career day that is a great way to get to know the staff and various organizations that work with the hospital. Recovery after a surgery may take more time then you might think so be sure to have someone that can be around to help. read more

This hospital has an Emergency room department staff who do not treat patients as well as the hospitals in Boston.They will give needless tests you tell them you don't want done on you by drugging you up on sleeping pills or anesthesia and then they do them against your will to increase your bill and then find out nothing unusual was found out in the results of the tests.They don't even tell you they sedating you with a drug to put you a sleep.They will even lie to you.They disrespect patients and the patients has no rights at this hospital.There are alot of nice doctors and nurses here but the few bad ones and the way their system is dishonest doesn't make up for it.I would stay far away from this place and go to a hospital off the cape if you could so you can get good honest medical treatment. read more

Go To Boston - My brother and Mother were admitted On Christmas Day 2016 - no One called about My Mother Till 8:00 pm and told Me " She had terminal cancer and needed a Morphine drip ? " MY relatives rushed down and got her to Boston Thank God - she Has Pneumonia and is on Life support . no One called us about Our brother . He is still there and they won't transfer Him to Boston , His Lung needs to be Biopsied and they gave him the wrong medicine . They have gotten their Good Ole lawyers involved Karen Hanesian . Money Making scheme to get Old people and the Mentally ill into nursing Homes . Some One needs to investigate the negligence that takes Place in the Horrible Hospital . read more

Stay as far away from this place a you can! After seven 911 ambulance rides to the ER with excruciating pain and blood pressure through the roof due to my paraplegia and autonomic dysreflexia, the doctors at CCH failed to diagnose my stage 4 ovarian cancer. Three inpatient stays later, and 18 months after my first visit there, I finally made the ambulance to take me to Beth Israel in Plymouth. Within an hour in Plymouth ER they diagnosed a 12 by 13 centimetre tumor, and rushed me to Boston where I'm finally receiving excellent care. CCH failed to find the tumor, despite several CT scans which clearly show it . The last ER doctor (if you can call him that) Shawn Howland, tried sending me home with a BP of 230/130 and an oral antibiotic. I'd be very surprised if hasn't killed anyone to date. Run as fast as you can from him and his total incompetence. Most of the ER doctors had no clue what Autonomic Dysreflexia was, despite it being a common emergency situation for people with paraplegia and quadraplegia. Athough there are a small minority of doctors and nurses there who are competent (and for them I was grateful), the overall care there is shoddy and resentful. Please, for your sake and the sake of your loved ones, stay away from this abysmal place and save your life!I read more

The worst patient care I've ever encountered. Have procedure, discharged from doctors office with no aftercare instructions. Request Advil, I'm told 'if you want drugs, we can wheel you next door to the ER' I ASKED FOR ADVIL, Jesus Christ. Get fever & call the doctor service: go to the ER. Call us if something goes wrong. What they did...fell out. So you call, they ask, well, do you want the doctor to put it back in? Did you not tell me I had to have this thing in me for 2 weeks, to call if it came out to have it replaced. Icing on the cake is 10 minutes prior to my appointment they've confirmed twice, I get a call: the doctor was called to OR, can you be here3 hours after your original appointment? NO, I can't. I have this thing called a fucking job & I work in Chatham. Trust me. Do NOT go to Cape Cod Health Care/Hospital. My primary doctor is still in NY & I'll drive the 8 hours round trip to receive top notch health care. read more

If you want to live DO NOT COME HERE!! I had a ruptured ectopic pregnancy and was discharged home!! I was in excruciating pain, vomiting & had an obvious distended abdomen. My ultrasound showed moderate free fluid (which was the blood in my abdomen from my ruptured tube). I was told by the ER doctor that the on call GYN would be contacted & would come in to speak w me about surgery. He never came!! I checked myself into Beth Israel the following morning and had emergency surgery that evening. It was confirmed I did in fact rupture and my GYN surgeon was shocked that I was actually sent home. I could have easily died overnight. The scariest part about this is if I had listened to the ER doctor here and put my trust in them (because after all they are doctors) I would have never checked MYSELF in to another hospital. I am a nurse and I knew something was not right. There reason for discharging me was bc I was hemodynamically stable. It does not matter. I had a "slow leak" in my tube which could have burst at ANY point and I could have died. I have no children yet and desire to have some. My tube could have possibly been saved but there was absolutely no chance after all that time. My surgeon said it was a "mess" inside. I was under for much longer than expected. I unfortunately lost my tube as well, my worst fear became true after waking up from surgery. I had a few other bad experiences here but this was by far the worst!! I thankfully survived but will never know if my tube could have been saved. PLS IF YOU DO NEED TO COME HERE & YOU FEEL SOMETHING ISNT RIGHT PLS SEEK OUT ANOTHER HOSPITAL read more

Worst ER in the country! I've lived all over this country from san fran to cape cod, and many places in between. Cape Cod has the worst ER room anywhere in this country. First off they watch to many ER episodes. They are rude, and they realy do belive they are well above anyone that walks into the place.( which is how most dr's, and nurses are aways) But these ones let you know it. I am not speaking of one bad experance eather, i'm talking everytime i've ever been there.(over 25 times with different people) I went once for headaches, the doctor felt my jaw, and said to take some motrin. 2 Months later im getting a tumor removed. Thanks to saint vincents hospital in worcester,ma. I went to there ER with the same problem, and complaint. They did a CT scan and found a tumor. I'm going to be looking into law suit, after my recovery. read more

On the evening of April 1 2013, I had to seek aid from the Emergency Room at Cape Cod Hospital for Pancreatitis, I was treated by Dr. Rick Ecker , who I feel deserves some kind of recognition for his knowledge, manner, commitment, and the overall way he treats his patients. I am a 60 yr. old male that is no stranger to hospitals, doctors, and emergency rooms. Having 14 doctors at the present time, and having many of their personal phone numbers will give an indication of how well I know the system, and in my opinion Dr. Ecker is an asset to the emergency room at Cape Cod Hospital if someone who reads this could let him know that someone out there experienced his talents and appreciates them I would be very grateful. Thank You Rick Loud read more

Went here while on vacation because my son had an issue with his foot. We had a wait time of maybe 1/2 hour. Staff was extremely pleasant and so nice with my son. Overall we had a great experience with the ER staff here. Thank you! read more

At dawn last Friday morning, a friend drove me to the ER. I was in intense physical distress. I was terrified by my symptoms. I didn't know whether I was having a heart attack, a thyroid "storm", a stroke, or a bad drug reaction. (I'm at risk for all of the first three.) My mouth was so dry that it felt full of dirt. I was shaking all over, and there was a weakness all through me that scared me more than anything. My heart was palpitating like crazy. I could barely walk. The personnel that dealt with me was incredibly indifferent and callous. They seemed completely unconcerned by my fear over my physical.symptoms. Maybe because they deal with medical emergencies all the time they could tell by my color or something that I wasn't about to die, and that's a credit to their experience, but their apathy toward my fear was shocking. Just shocking. In the past, I've brought my visiting granddaughters to the clinic part of the Hyannis ER for non-life-threatening issues like sprains, and I've always been impressed by how sweet and attentive the staff has been. Not this time. Maybe it had been a long night shift for them; at 5:30 a.m. I'm sure they're more than ready to go home. But that was no reason to treat me that way. A really big overweight nurse acted like my fear over my symptoms and my nearness to collapse was just a drag for her. Once I convinced her and others that I needed a wheelchair and a gurney, and I was finally able to lie down, I begged a nurses's aide for some water; I cannot begin to describe how dry my mouth had become. She refused to give me any water; her reason was that I might puke it up, and of course, that would inconvenience HER. All I could think was: each of the three times I was in labor with my babies, and much more nauseated, I was allowed to suck on crushed ice. Why not now?? It finally became clear that I was being treated with indifference because they thought i was a stupid-loser druggy. I lost my son some time ago, and I've found that smoking marijuana helps me accept the unaccceptable, it helps with the grief and depression. I've never been a druggy, not even close; not even when I was very young, when I smoked marijuana infrequently and never did hard drugs. I've never even been much of drinker. I've had my medical marijuana card for a couple of years now. I smoke it about once every two weeks. At midnight before the dawn in question, I tried some liquid marijuana drops that someone had given me. They were supposedly processed by a licensed caregiver who knew what they were doing when they extracted the drops from the plants. There is no THC in these drops; so there's no getting high. They are supposed to just help you sleep, and help with aches and pains. I was having trouble falling asleep, so I tried the drops late that night. Right afterward, I had that terrible reaction. I still have no idea why. As soon as I mentioned this to the ER personnel, their attitude got even more callous than it was when I first stumbled in. I could see that they thought I was some kind of weed freak who deserved what happened to me. It took them a good half hour to hook me up to the machine that monitored my vitals, and to give me an IV that would FINALLY provide me with fluids. There was a sedative, too. After the sedative calmed me down, they sent me home. I'll never forget their apathetic, snide, condescending and even contemptuous attitudes. All of them, from the nurses' aide on up to the doc. I was having a horrible experience and they just didn't care. And I've never been a druggy. My lips are still cracked and raw from the dry mouth of that dawn...three days later. Oh, and by the way: they weren't busy. There were hardly any other patients there. And one more thing: I've been sick with a horrible cold since that morning. I think I picked it up there. read more

The substandard care from CCH ER left me with a bone infection that festered into an infection that threatened my right hand and my life. Dr Yo, and the doctors that supported his diagnoses at CCH are no better than insurance company pimps. After repeated visits to the doctor I was given a week of IV antibiotic treatments....after which my right hand exploded from MRSA. These creatures care nothing about "Do No Harm"...they care about billable hours to insurance companies. The patient is their last priority...if you are hurt on Cape Cod go to Falmouth hospital.....AVOID CCH at all COSTS, especially the ER! Among many medical professionals on the Cape CCH is referred to as Cape Septic Hospital. It is the MRSA capitol of Massachusetts. The CCH ER nearly killed me from their indifference. Don't let that the same thing happen to you or your loved ones. IF YOU GET INJURED ON CAPE COD GO TO Falmouth or Boston FOR TREATMENT. CCH equals DEATH. read more

Thank you to the Cape Cod Hospital nurses, staff and my surgeon Dr Haveran. I had my gallbladder removed and they were just incredible.

Jennifer Lee Cook, MD (Oncology Dept.) lacks the ability to handle pressure, she is highly unprofessional when encountered with questions and concern. Jennifer fabricates by using false medical success to make herself look better in the distressed clients eye. Jennifer needs to be trained on how to respectfully and professionally answer questions in regards to ones health and if she does not know an answer she needs to learn how to respectfully tell the clients, instead of showing anger. read more

Zero Stars. First, with all of the money spent on renovations, they should have implemented a pediatric triage unit and or treatment center. Cape Cod desperately needs this. Tonight, we went to the ER with our two year old son, who was coughing and wheezing and possibly has croup. My older son has asthma, so I know what to listen for with chest colds. We got to the ER at midnight and the triage receptionist, there was only one, was dealing with two adults before us. PLEASE, if there's a toddler having difficulty breathing, protocol should be to get that baby into the ER as soon as possible. We stood waiting there, even though she saw us, for 5-7 minutes holding our distressed child. We would have been standing there for 5-10 more minutes but we left. There were two people holding their stomachs, one going into the bathroom to puke and I thought this is not going to help us at all. I've never left an ER waiting room before but we left. I decided to use our nebulizer at home and stay up watching him until morning. Great. Feeling SO confident about ever going there again. This is NOT a good place for babies & children to be treated. Previously, the triage area had three people working usually. Side note: in 2012, I was taken to the ER after a bad norovirus episode. I was dehydrated. They gave me fluids and did bloodwork. They told me I had kidney failure based on my bloodwork. They mentioned dialysis! I called my family and asked them to care for my child. I thought I might die! Then over 24 hrs later they tell me that the lab screwed up my blood work. I was told my levels were normal, but they kept me an extra day, for a total of 3. Then I got the bill! I sent them a letter stating what happened and told my insurance company I was mistakenly "admitted" and given a room based on bad blood work. The hospital did review the case and I did not have to pay the 2,000$ copay. But for 24 hrs, I thought my life was nearly over. Great job, CCH. read more

I went to the ER with a pain in my left shoulder that ran across my back and a stiff left arm..they did an EKG only..they did not do any blood work..they said it was muscle spasms and anxiety and sent me home.. I had a massive heart attack..which could have been prevented had they done blood work which would have show man elevated enzyme level which would have indicating an impending heart attack..they did not take the time to examine the symptoms..the er doctor just was not alert to the symptoms and was only interested in discharging me my confidence level in the doctors in the ER is close to a zero!,, read more

My Mother was transported to the Emergency Room and was diagnosed with a ruptured aortic aneurism...almost always fatal. My mother, I and my family were treated with the utmost respect and care. We were advised of our options and were not pressured one way or the other regarding the route to take. The nursing staff was spectacular. They knew all about my family before I'd arrived. Although my mother died that night, she did so in comfort and with dignity, and good care. Thank you ER of CCHC. read more

This place used to be avoided like the plague, and no one went here. the ER is far more efficient and the staff nice. I do think that the equipment is dated, and not up to the standards of any Boston ER. The doctors are well trained, but lack that extra bit of knowledge you will find at a city hospital. Don't go here if you can avoid it, and go to the city. read more

Having lived full-time on cape, I used to feel great about this hospital. Not anymore. I understand the hospital has financial problems, but sometimes it seems that there are more volunteers than real staffers. Whatever you do, pray you don't become ill on the weekends or at night when the junior squad is on duty. They know nothing. read more

I was in the ER fast track on two different occasions and waited for hours only to complain and find out they forgot to put my name in the discharge pile..so basically they forgot about me! Not very fast track if you ask me! read more

My wife Elizabeth sustained a fracture of right shoulder so I brought her into ER on 21 March. She is suffering memory problems and was unable to remember how it happened. I did find her on the floor next to the bed and I have to assume it occurred then. She did not complain and the first cause of my concern was a swelling of her right hand. I asked her to raise her sleeve on the left side and I was alarmed that her arm was discolored. I rushed her to ER in Hyannis where they found the fractured shoulder. Someone at the Cape Cod hospital in Hyannis notified the Truro Police who came to our home and wanted to see Elizabeth. They were satisfied and left. The hospital (CCH in Hyannis) did not follow the proper legal procedures to follow up and acted underhandedly. My wife and I get along wonderfully and don't beat one another. She laughed out loud over the hospitals ignorance and arrogance. read more

Both myself and various family members have received surgical and/or medical care from Cape Cod Hospital over the past few years. Absolutely superb care was given to each of us, whether it was through the ED or on the in-patient floors. The nursing and medical staffs were excellent: attentive, obviously knowledgeable, and caring. CT scans, MRIs, and radiology studies were completed quickly and effortlessly. Every interaction was with pleasant folks. read more

I am on vacation down the cape and have many medical conditions to begin with.Unfortunately I was pretty sick for 3 days and finally decided to go to the ER at 6 am on a Sunday morning. I was the only one in the waiting room so got taken right back (I would have regardless of how many people were waiting). The staff was excellent and were on top of everything. I was not labeled as a drug seeker by any means and was treated with respect. I got placed in the ICU and the rooms are very nice and private. The staff are friendly and have gone out of their ways to make sure my needs are met. I would deff recommend this hospital to anyone needing medical care on the cape. read more

Took mother to CCH ER for skin rash on 9/29. Dark and dirty ER. Long wait for service and everyone just sitting around playing on their phones and chatting. Doesn't even compare to Falmouth Hospital ER. Next time we will go to Boston! read more

I got checked in for angina related symptoms. ER was ok, but waited 6 hours before I saw a cardiologist. All the nurses were great except "JESSICA". One incompetent @#$#@ nurse. I called her with the beeper thing, after an hour I had to get up and go to the nurses station to find out why no nurse replied, and she playing games on the computer. I asked to see a doctor, denied. I asked to get checked out, that took her 3 hours to do. I wouldn't let that nurse take care of my dog. Cape Cod hospital can bite me. I will never go back. I would get better care at any CVS store. read more

I was in the ER twice in 3 days late in February. The first visit was a wash...don't know if I got worse because I was under-treated or just got worse (hives). By Monday afternoon, I was back again...being rehydrated, tested from head to toe....the doctor was great and so was the nursing staff (the receptionist was a bit chilly and clueless upon first arrival). I have to say if I could be assured of the same staff anytime I or my family needed the ER, I'd go for 5 stars! read more

Billing department is completely unprofessional and rude. People who work there don't know how to communicate between each other and don't know how to resolve problems created by themselves. They don't have a clue what they are doing. The receptionist doesn't answer the phone. If you leave a voicemail they would never call you back. It is just horrible. I will try to avoid that hospital and would never recommend it to anybody. read more

my father went to hospital for lapascotic gall bladder surgery and they somehow bloked his mesemteric artery and his small bowel died. He died from mal practice read more

I had to go to Cape Cod Hospital at 3am this week with severe pain in my lower left side. I was in agony! The team in the ER quickly jumped into action, determining it was likely kidney stones. They ran various tests, gave me fluids, pain killers, blood work, urine analysis, and a CT scan of the area where the pain was located. All between 3am and 5am. Their care helped me feel better and leave the hospital at 6am. The staff was wonderful. Experienced, thoughtful, attentive, and action oriented. They communicated what they were doing and why. They gave me very clear instructions for follow up. I was very impressed! Also, the hospital is modern, clean, bright and welcoming. The ER area is surprisingly large for a community hospital. I almost did not go here (I am on the Cape vacationing) given some of the reviews on yelp. But, given how severe my pain was, I needed the closest place. My experience was much different than what others wrote on their reviews. I will comfortably use this hospital again if I am on the Cape in the future and need urgent care. Zero hesitation. Thank you to the team at Cape Cod Hospital. I am a grateful patient. read more