I never write reviews, but have been so happy with Cape Fear Generators for the past 6 years (and recently) that I figured I should. They don't price gouge, they are communicative, and whenever my generator needs service they are out there to fix it and done before I even knew there was an issue. A great company to work with. read more

Cape Fear Generator installed our Kohler generator for us. Did a great job, no nonsense sales approach and professional installation. I appreciated their communication throughout the process. read more

I recently decided to purchase a whole home generator and have it installed. From the first phone call to the last handshake, Cape Fear Generators exceeded my expectations in price, service, and dependability. I initially spoke with Kim, and she sent Ryan out to give me an estimate, determine a location for the unit, calculate the size generator I would need, and discuss the timeline for delivery and installation. Ryan was very knowledgeable about all aspects of the business, and took the time to answer all my questions. I settled on a Kohler 26 KW generator, and had several conversations with Kim over the next few weeks. She made everything as smooth as possible, and kept me informed along the way. When it was time for installation, the crew was on time, friendly, and did an exceptional job. They worked neatly and efficiently, and left no mess after they were finished. Ryan returned after the installation had been completed to show me the unit, explain it's operation, and show me how to test it under load. He even gave me a quart of oil, and installed a wifi module so I can control the unit with my phone. I cannot say enough about Cape Fear Generators. They are local, and service the generators in preventative maintenance and repair. Look no further if you are in the market for one! read more

We had a great experience with Cape Fear Generators. Their pricing beat their competitors, they did our installation faster than we expected, and were very helpful throughout the entire process. They walked us through the entire process and answered all of our questions. We couldn't be happier. Sorry to see the other reviews but they were awesome for us. Highly recommend! read more

I have used Cape Fear Generator twice. Both times they were very efficient. They completed all items listed on estimate in a timely manner. They wanted to make sure everything was explained to me. If you have questions and/or need service, they are very responsive. Cape Fear Generator has been in business in the New Hanover County area for many years, they are responsive and courteous. Joan read more

Awful service - stronger words apply but will refrain. They start work on your generator and disappear...not capable enough to get it running. Just stopped returning calls in July 2018 and service guy never came back. Suffered Florence without a generator. Then they have the nerve to call me 18 months later to complain about a bill for a generator they never fixed/finished...in March 2020 they actually came to the house again to "fix" it, but only took parts and disappeared again...not returning calls (called again yesterday) - only can assume their goal for recent visit was just to steal back the parts the first incompetent employee unsuccessfully installed as they plug parts in and hope it works since they obviously don't know what they are doing. read more

My generator, which cost over $5k, died in the middle of hurricane Florence. Pure garbage.