Just wanted to update after taking my car here for repair. I love that the estimate of services…read morerequested report is texted and pictures included with the prices. You can accept or decline each recommended repair or service. I got a text when my car was ready too. Brad followed up too the following week via text to see how my car was running after the repairs he completed. I felt the honesty here was top-notch and the value was good-I didn't feel taken for anything. I'll bring my car here for future repairs too!

Needed help with a nail in the tire. Excellent, fast service. Turns out it wasn't a nail but a…read moresmall screw that hadn't gone through the tire. Thank goodness for an honest guy willing to help me out!

I would not recommend this shop or the Old Town Auto Body and Paint next door. My truck had a flat…read moreso I had to have the truck towed in because the spare tire winch was rusted out and there was no way to get the spare tire down. I asked them to to fix the flat tire and give me a quote for replacing the rusted out winch. When I picked up the truck and drove it home I measured the tire pressure and the tire is still not retaining air. ... They quoted me over $500 to replace the spare tire winch which is a $50 - $150 part and all it takes to replace is unscrewing two bolts. They also tried to up sell me $220 to have a repair made on one of the rear tires which does not have anything wrong with it. The person trying to up sell me on the rear tire repair did not even know that I brought the truck in to have the flat tire in the front fixed. I originally had Old Town Auto quote body damage on the front of the truck, they quoted a little over $1000. My insurance re-quoted the damage at $2,900 and then Old town ended up charging over $3200 for the repairs. I was quoted to have the repairs made in 7 days and it took over 2 weeks for them to finish the repairs. Do not trust this shop, they are dishonest and will not charge you a fair price.

Just to clarify, this is a review for the mechanic side (Automotive Service Garage). Body…read morework/paint is done by Olde Towne Auto Body. If, say, you have an accident and need body work done, you'll take your car to Olde Towne Auto Body, and Automotive Service Garage will do the mechanical aspects of your repairs. For starters, this garage doesn't schedule appointments. They open at 7:30AM, and it's first come, first serve. They also don't keep cars there overnight (except for non-drivable vehicles), so if they aren't able to get to your car, you'll have to pick it up and return the next day at 7:30. It's a wonky system, but I guess it works for them. I took my car here twice--once after an accident and once for an oil change/general maintenance. For the accident, both Automotive Service Garage and Olde Towne Auto Body worked on my car. When I got my car back, I noticed that the alignment still felt a bit off, so I had to take it back about a week or so later. The guys were skeptical, but agreed to take a look. It turned out that they hadn't done the alignment correctly, and it was definitely off. They agreed to fix it at no additional charge, since it was their error and insurance had already covered everything, but it was kind of odd that they didn't notice the issue before they gave the car back to me. I returned when my car needed a "check-up" (oil change, check brakes, etc). They had a seasonal discount--10% off "all parts" according to the flyer--so I went with the special. My car needed a few extra things (transmission flush, among others), and they quoted me a price, and I told them to go ahead. When it was time to pick up the car, the bill they gave me was literally four times the amount they'd quoted me beforehand. They also hadn't taken off 10% for parts because, according to them, "all parts" on the flyer meant only a handful of parts. They agreed to give me a discount on the parts because of the misunderstanding, but the total was still quite a bit more than seemed reasonable. I also don't think it's very good practice to quote a price and then charge 4x that amount for the exact services agreed upon beforehand. All in all, going to Automotive Service Garage is like going to your dealer. They do a decent job, but you should expect to pay more. Also, if they give you a laundry list of things that "need" to get done, don't be afraid to pick and choose the most important ones (i.e. repairs to make the car safe) as opposed to everything they recommend.

High quality shop. A little out of the way but don't let its size or location fool you…read more Long story short they took care of my ancient 2010 Audi S4 6M and gave me the rundown of what was happening with a coolant issue. They were super fair about the price and diagnosis, no surprises and talked to me in real talk, too. I'm not a big car guy but these guys explained stuff super well. I was in the "waiting room" area a few times and they had a real down to earth way of speaking to people that made it a much less nerve wracking experience, which is gold in itself. I worked with Gonzalo, who was super cool and most def knows the business. Thanks guys, I'm sure I'll see you soon.

The owner, Gonzalo, and his mechanics provided wonderful service. They are polite and quite…read moreefficient.

Don't go to Huntington car care. Needed inner tie rod replaced, but they replaced outer tie rod…read more How could a qualified mechanic miss that?

I have been taking my 2015 Infiniti SUV to HCC for the past few years. They are always reliable and…read morenever try to nickel and dime me for anything. They are honest and if there is a service they cannot complete, they provide recommendations on where to take my vehicle. They used to be open on the weekends but now it's only M-F but you can get in as early as 7 am, which is great! Parking is tight but I always seem to find somewhere to leave my car. I've had brakes, oil changes, tire rotations, and a slew of other major services done here and I have never had any regrets. If something came up and they were at fault, they quickly fixed it for me or offered compensation, which says a lot.

100% recommend. Been coming for years and never an issue. Prices are fair and reasonable…read more Neither junior nor his top mechanic are afraid to tell you that the job is beyond their shop limitations or their considerable expertise. I find that honesty hard to come by these days. Again, I highly recommend.

Always a great service with Junior. Listens to the issue well and throughly checks everything out…read more I trust him with all my auto repairs and recommend his service.

We've had a good amount of service done on our cars through out the 2 years and we've also had out…read moreVA inspections done. Pretty happy. Honest work and prices. Way cheaper than the dealer and they've actually helped me figure out what I need done.

From now on, all of my car repairs and maintenance will be done at West Springfield Auto Care!…read more They diagnosed and fixed my coolant leak quickly, honestly, and at a fair price. I truly appreciate their integrity -- other shops might have tried to sell me unnecessary parts or services, but Scotty and his crew were straightforward and trustworthy. Highly recommend!

Chris the manager was excellent. And his staff, Troy in particular, was amazing. I had tire…read moreissues and thought I would need 2 new tires. That's what was quoted by somebody else. Well, I just had one new tire put on and had my tires aligned. The team there saved me hundreds of dollars. I cannot say enough great things about the service I received from the team. I will definitely go back and have them do other work for me. It's so rewarding to find an honest and efficient team.

An 8AM appointment to change the oil, top off the fluids, and rotate the tires on my 2012 Subaru…read moreturned into a two-day ordeal. The mechanic first came back with more than $3,000 of proposed repairs. As none of these was critical, my son, who was waiting for the car, asked for an itemization and to please proceed with the oil change/fluid top off and tire rotation. I am a My Car Club member, which means I paid for the oil change only. Cost was about $65. As my son was leaving he was called back because they forgot to rotate the tires. Back inside for that. Then when my son started the car he noticed the low oil level warning light was on. Back into the store a third time, where he was told not to worry, the light would turn off on its own. Had I been there, I would have said "At the last oil change, Virginia Tire charged $165 to "reset" the low oil light - what gives?" But I was not there. And so my kid drove around for the rest of the day--about 40 miles--with a low oil warning light that did not go out. When I arrived home that evening, I had to move the car and noticed the warning light. I shut off the car, let it sit for a bit, and pulled the dipstick. The dipstick was dry, except for oil at the very bottom. I looked under the car for a puddle of oil. I did not see a puddle, or even a spot, but what I did notice was a broken wire dangling near the oil filter. I also noticed the fluids had not been topped off. Referring to my Subaru owner's manual, I learned the low oil warning light comes on when the oil is down 2 quarts. This, then, was concerning. The next morning I called Virginia Tire. I was told I had to get the car to Springfield. If I didn't want to drive it, I could get a tow. As a My Car Club member, Virginia Tire would reimburse up to $100 for the tow. The tow cost $130. Now, I had talked to at least two people at the store before sending the car down on the truck, so they were aware of the low oil concern. And when I got there, the clerk confirmed I was the guy with the Subaru oil change issue. I was therefore shocked when the mechanic hopped into the car, fired up the engine, and drove it into the repair bay, low oil warning light and all. I exclaimed, "Hey, that car has no oil!", but the clerk said nothing. I watched the mechanic pull the dipstick and the bunch of employees who crowded around the car. Then I was escorted to the repair bay. The mechanic said there was no problem, the car had oil. I looked at the dipstick. It was still dry, with a little oil at the bottom. I said, "No, it's not ok, this car is way low on oil." Then it got weird. The manager reiterated there was no problem. Someone else insisted there was oil on the dipstick. I ran my thumb across the dipstick where there should have been oil and showed them there was no oil on my thumb. What about the low oil light? Then the mechanic raised the car and removed the drain plug, and oil came out. The clerk said "See, it has oil!" I agreed it had some oil, but not enough oil. The mechanic then explained how he knows how much oil to use. The manager even brought out a book that showed how much oil my car takes. I already knew from my owners manual, the four cylinder model takes 5 quarts, but the six cylinder--which is my car--takes 6.9 quarts. The book showed two numbers, 5 quarts and 1.9 quarts. The mechanic pointed to the book and said "I put 5 quarts of oil in the car." The manager responded "You have to add the 5 and the 1.9." Then there was an awkward silence. After that, the mechanic refilled with the correct amount of oil and pulled the dipstick three times to show me that it had oil. I was glad it had oil, but more so that it now had the correct amount of oil. The mechanic then went over the proposed repairs. I asked about the broken wire, which did not appear on the itemization. He said the wire was broken when the car came into the shop and he didn't know what it went to. Before I left, the mechanic took responsibility for misreading the oil capacity, which I appreciated. During check out, the manager and clerk said nothing about the mistake. I asked, "What if my car has problems because it was driven on low oil?" The manager gave me his card and said to bring it back. I thought he could say that because Virginia Tire would never take responsibility for repairing or replacing the engine of a 14-year old car with 110,000 miles. Not including the my time, the $65 oil change ended up costing me just over $100, including the overage for the tow, plus the cost of a new oil pressure sensor wire harness to replace the broken one. I will replace that myself.

I got two safety and emissions inspections here and these guys were great. Very fast and the line…read morewasn't long.

Great, reliable and friendly folks here - I drive further to get my car inspections here as they…read moreare very reliable! Used to take my car at a closer location to my home, but sometimes those guys don't show up. Now I take my cars to Rolling Road Sunoco as they are friendly and even open up earlier than posted times. I barely get time to read news before they're done with my car!