I've been coming here since 1998. When I lived in my apartment I used to come get my laundry done…read morevia their laundry service. When I bought my house I'd use their laundry service from time to time when laundry piled up and I just needed it done to save time or after vacations or traveling. It has changed hands multiple times with each owner having distinguishing ways they ran the business. For instance, when I first started using their services and had my laundry done every week for years they wouldn't charge me for comforters or sheets bc I was a returning customer. Another owner offered a pickup/drop off service which was very convenient. The owner that has taken over the last few years has let this place go down hill. It was always clean and orderly. The staff were friendly and enthusiastic about helping you. Now this place is a dump. The staff don't care or aren't held accountable of keeping this place clean. There's not enough rolling baskets and people are hoarding them so other people can't use them. Staff says nothing. While I was washing an over sized comforter a woman left her laundry in the washers and went to ShopRite. They were sitting there for at least a half hour while I was there. They were already stopped when I arrived. A man respectfully took the clothes out and put them in a rolling basket so he could get his wash started. This woman comes in hot yelling, screaming and cursing at this man for touching her clothes. Screaming he didn't have a right. We both spoke up and said, she shouldn't have left her clothes unattended and that it was rude for her to do. She still went on ranting and raving about how no one should've touched her clothes. Then she took the rolling baskets with her clothes and was ramming them into this guys stuff. They got into another heated argument and were shoulder checking each other. Really? The staff said NOTHING. They should have told this lady that she can't leave her laundry unattended. And that clothes would be removed from washers if people were waiting for them. And if she continued to escalate the situation then they would have to call police bc customers shouldn't be harassed by ignorant people leaving the premises to do other things like grocery shop. Besides this and staff not doing anything at all- this place is dirty and disgusting. I am appalled at how downhill and slummy this places has evolved into due to lack of care and accountability by the owner and employees. Absolutely horrible.

I personally will not come back here the place is super dirty, dirt and dust all over the walls and…read morethe ceiling fans. The prices got more expensive before to wash and dry your clothes it was cheaper for more time, now you pay more for less. On top of that they added a new system where you ahead to purchase a charge card (from them) to wash your clothes. I will not be comming back and the owner is rude and super cheap.

This dry cleaners and their customer service is horrible! May do not take any accountability when…read morethey cannot find your item and then they claim that I already picked it up. When I tried to tell them that was not my signature in the book they argued with me they didn't try to provide me with a resolution to correct the problem.

I went to Double Tree on a recommendation from a friend about how wonderful they are when it comes…read moreto tailoring. I need a dress taken in slightly - an easy task that my mother would do for me if her sewing machine was working. I walked into the store and hadn't even produced the dress from the package when the woman said "No. I do not take things in." I was a little surprised since this place came so highly recommended and their sign specifically states that they are not only Double Tree "cleaners" but also "tailors." I then asked the woman what it is she does tailor and she replied "Pants and shirts. No dress." I left and asked the person who recommended the place and she informed me that they have done dresses her numerous times. I can't help but wonder if it is because I am plus sized that they would not work on my item. It's a shame because I would have given them a ton of business.

Very clean, well-maintained equipment and friendly and helpful staff. Whenever Wayne is there,…read moreeverything is tidy and organized (he even gave me a hand loading my baskets in my car). I see the same faces each week, which is really nice.

Really clean laundry mat that's affordable. Ryan is the only place saving this laundry mat when it…read morecomes to its customer service. Michelle specifically always has a piss poor attitude and is a complete asshole. It's her job to help customers and make them feel comfortable and she will help you but will make you feel like an asshole for needing help. Just today I was having issues with the app and she called me a Retard because apparently I didn't start the machine right and was having issues. So just heads up everyone. Great place, one amazing employee but the others can suck my dick.

Amazing work and phenomenal customer service! I found Bella through yelp while searching for a…read moreplace to hem my son's dress pants for an upcoming wedding. They were able to quickly get it done within five days. However, the when the hem was done incorrectly, the owner not only had it fixed in within 24 hours, but hand delivered it to my house the next day. I don't know any businesses that care about customer satisfaction like that. The owner was very passionate about her work, and making sure I was happy. I will definitely be using her again! She went above and beyond, and I couldn't be more appreciative!

The work is always amazing and very affordable. The owners are the nicest people. We've been going…read morethere two years for prom dress alterations and will continue to do so.

5 stars. they now offer pick up and delivery thru their website www.thewashfactories.com…read moreas easy as ordering uber eats amazing!!

I have been coming to the Wash Factory for years always clean and professional, today was a…read moredifferent story I had to wipe out the washer and the floor needed to be swept lint and hair clusters all over the floor The bathroom had no toilet paper , very disappointed. I have been recommending the wash factory to all my clients , I hope this is a one off experience

Great service and fast. I'll update when I pick up my stuff tomorrow but I've used them before and…read moreeverything was good. Need it done for Saturday and it's Thursday.

Terrible service. The hours of operations Saturday is 9-4pm. At 10:13 nobody at the location to…read moreretrieve my dry cleaning! Don't give this people your money!

This laundromat has got a little bit of good and bad. The price of the washers and dryer's are…read morereasonable. They have a variety of machines that can be used from top loading to front load washers. Hours and parking are good as well. The bad however, may outweigh the good for me though. There's a lot of trash around, inside and out. Trash that can easily be picked up if there was an attendant around. Trash like used fabric softener's, lint, bottle caps and paper. The machines were also in need of a good wipe down because of lint, and dirt. Only thing I can suggest is to give it a try and see what you think. I myself don't want a place where I go to get stuff clean, dirty.

From the owner: Monroe Speed Wash is a self-service coin laundry. We feature extra-large washers, hot dryers,…read morefolding tables, seating and air conditioning in a very clean and well maintained environment. We are a friendly, family-owned and operated business happily serving our community over 50 years. We have A/C and WIFI to keep you cool and entertained.