I had $5300 in the first national bank in Grand Prairie TX on 313 Pioneer pkwy. They let someone…read moretransfer $3400 over 20 times in just a few days. to their cashapp card. The bank gave me only$1285 back. Told me to do the footwork. They made no effort to find out where the other $2115 landed. $160 was being transferred as I was talking to the manager.

I love this bank. It feels like a small town bank but it's a chain on Long Island. They can do…read moreeverything a big bank does, but with personalized service. They know their customers and are extremely helpful. I used to use one of the major bank chains and the level of service did not even come close. I dreaded having a question or needing to go into the back for anything. But not at FNBLI Patchogue. I actually like going here. Everyone that works is this bank is fantastic. I have also been to the Sayville and Huntington branches and have been very happy with the service there also. I can't say enough good things about this bank.

Terrible service today had a large cash deposit with a slip and the teller told me I had to run out…read moreto my car and get my drivers license I was in and out in two seconds and three people were already on the line Ahead of me he decided to take those people first I will take My deposit elsewhere Lately the tellers here have had a chip on their shoulder especially the one woman that is always there and the one guy with the mustache I don't know what happened to the service

Lindsey helped me a few days ago and her customer service was great! i usually don't like going…read moreinto the bank branch, but Lindsey helped everything go smoothly and within a timely manner as well. Such a great person! Will definitely be going back to her for any future assistance needed!!

TFCU - Safe for All Creating Miracles ( giving back to the…read moreChildren) Fine Mr.Zachery literally walked up to me to say thank you. This business is eloquent & proper. Front end desk entry Polite, considerate and helpful **************** Partake in conversations Invested in elderly kindness Circle of Unity ***************** Open an account $50 to U and account opener. Worth investing your financial resources into Teachers

I waited 20 minutes yesterday to see a teller. And that was with only one person at the window and…read moreone ahead of me. Many people came in a left due to the line. Needs to work on proper staffing.

I never realized a bank could be this irresponsible until my experience with TD Bank…read more They closed my joint locker (safety deposit box) without informing me at all -- no call, no message, nothing. They have all my contact details, yet didn't even try to reach out. There was even money in my account that could've been used for any charges, but instead they just went ahead and made decisions on their own. What's shocking is that they reassigned my locker to another person and had no proper record showing that I even had that locker( safety deposit box) in the first place. That alone shows how unreliable and disorganized their system is. I had to argue with them just to get clarity, and only after 4 days did they finally contact me -- not to fix the issue, but to tell me about the charges and that they had already taken out my belongings. On top of that, I ended up paying almost $350 total, including old charges and a drill fee (around $150-$190). A drill fee on me? After opening my locker, removing my belongings, and putting everything at risk -- I'm the one being charged? That makes no sense. What's even worse is that I actually had the key to my locker. That's supposed to mean it's secure. So what's the point of giving customers a key if the bank can just drill it open and access everything inside without even informing them? There was absolutely no apology for the frustration they caused, and no sense of guilt or accountability from the staff -- even though it was clear they were in the wrong. Instead, I was made to feel like it was somehow my fault. At this point, I honestly don't even know who is responsible or who is managing things properly, because no one seems to have clear answers or take ownership. This whole situation is very concerning. I paid everything just to get my own belongings back. That's not how you show safety to your clients. I'm not even sure if anything is missing, since I didn't have a full list of what was inside. Who is going to compensate me for the frustration, wasted time, and stress this caused? Treat your clients better. Goodbye. You charged me fully, added extra fees, gave me all this headache, and accessed my personal belongings without proper notice. This is completely unacceptable. I've never been someone who posts negative reviews, but this situation really crossed the line and left me extremely disappointed.

Staff is friendly- the lines are ridiculous due to management only keeping on Teller at the…read morecounter. *Update, waited 42 minutes just to deposit a check.*

I been waiting over 20 mins to make a deposit. The girls at the counter have been gossiping and…read moreare avoiding every costumer for over 20 mins. I usually receive very good customer service from other banks of America but avoid this one if you can. Worst service.

I've been to this location a few times over the past couple years. All of the tellers, lobby…read moreleaders and personal bankers are pleasant. The line moves quickly and efficiently. This particular location hasn't been affected by the personnel cutbacks that I've seen at other locations. For example, today when I went in line I was the only customer in the teller area besides a mom and her small child filling out a deposit slip. As Thomas was completing my credit card payment, another customer was being helped by another teller (there were 3 total tellers). After that, I met with Carolyn to have a document notarized. Again it was quick, easy and free of charge. We made small chatter throughout the process which took less than 5 minutes.. And then I was ready to go. Vamous!

Love the nostalgia factor of it! Surprised to see no drive thru! But the bank did what it had to do!read more

This branch is not the best…read more They took 3 hour to print my bank statements and the services from the people is the worst. Don't came to this bank

Natalie West helped us with our account recently. She is very knowledgeable. Natalie is always…read moresmiling and has made our banking experience a good one. If you sign in to sit with a representative and you get Natalie, you can be sure that you are in good hands. Anthony Desimone is also an excellent representative to sit with. My husband does not do online banking and he had a question about the bank statement he received in the mail. My husband and I both sat with Anthony who printed out his account information and explained everything to him. We were pleased with his help and recommend him as well to everyone.

Terrible online experience. They don't respond to emails. Sent multiple emails to…read moreDigitalbranch@suffolkcu.org nobody reached out back. Their online platform is extremely unreliable, It frequently displays errors with unclear or misleading messages--some even reference a phone number that's just a placeholder instead of an actual contact. Applied for an account online but did not receive a confirmation email or application reference number upon submission. A couple of hours later, I received an email containing a link to enroll in online banking, but the link appears to be broken.