this is the most unprofessional banking place I have ever seen.. I have been a Bank of America…read morecustomer for more than 20 years .. I made an appointment with Raul the financial Advisor to get started to transfer my retirement assets and have it managed by them . I was late 10 minutes for my 12:30 appointment and Raul was gone i guess to lunch and a rude gentleman told me that he didn't know when he was coming back .. didn't try to reschedule me and kept reminding me that I was late .. I am bringing my assets and like every customer I should be treated with respect.. I left and luckily I found a company that's more than willing to manage my assets ..

It's an unfortunate thing to say but I never take pleasure on my visits to my bank. This bank…read morealways has long lines, and only 2 or 3 tellers. This branch is always crowed. I don't understand why they could not give us more tellers. I was here just yesterday and it was the same scenario. I'm so frustrated because I have a schedule to keep with my children besides taking business matters right now as it pertains to my banking needs. It's not like this is lunch hour. This is 2:30 in the afternoon. The drive through does not help much either, especially since they even changed from 7 to now 5:00 which are basically same closing hours as the bank.

This was probably the best customer service I've ever received at a Wells Fargo. They were fast,…read moreinformative, and helpful. I was actually impressed that the branch coordinator stepped in to help me instead of letting me wait for the teller to finish with the customer he was with. The branch was clean, organized, and welcoming. I don't go to the bank much anymore, but this Wells Fargo is top notch in every way.

horrible service ... if you need to use the teller be prepared to wait 30 min every time. I need to…read moreswitch banks

The service at this branch is extremely poor. When I arrived, there was only one other customer in…read morethe bank, yet I still waited at least10 minutes before being helped. When the manager finally became available, he completely ignored me and immediately went to assist a customer who had entered after me. Only after both the other customer and I pointed out that I had been waiting first did he agree to help me--and he did so with clear reluctance and an unprofessional, dismissive attitude.

Citibank is legitimately terrible these days. We opened our business account with them in 2011,…read moreand I've been regretting banking with them since roughly 2015. Their customer service people are either so poorly trained they cannot do the work, or they are malicious liars. In addition, trying to get customer service on the line is a horrorshow of idiotic phone maze, specifically designed to discourage account holders from using it. And that is BEFORE the heavily accented customer representative comes on the line, with phone equipment so pathetically poor that the noise in their call center is louder than the heavily accented voice of the customer service rep. In about 2015, Citibank closed our branch, and then they seem to have fired all the competent customer service people, in favor of offshore call centers. I am trying to close the account, and I've spent the last two weeks receiving conflicting lies or misunderstandings of how bloody long it's going to take to get my data. I despise Citibank and look forward to closing our business account. And we are also on the verge of closing my husband's personal account, and his credit card, too. This is how pathetically inept Citibank is: several times we've tried to order checks through their website. Nope. We have had to go to the producer of the checks and order through them to have a prayer of getting new checks. I would not have trusted them with $2 bucks, much less our business account, if we'd only known how disastrously incompetent they really are. DO NOT BANK WITH THEM IF YOU WISH TO REMAIN SANE. I would give them zero stars if that were possible.

The location is very convenient with the bank being inside of a Giant i can kill two birds with one…read morestone! The only thing which upsets me is that i like being all tech savvy with the apple pay without having to bring out my wallet my debit card; when i go to the ATM APPLE PAY does NOT WORK at either ATM, I'm not sure why but heck walk over to Wells Fargo and a simple tap on the ATM and i'm in my Account making transactions. So that's frustrating. I see new faces every time to which is cool I guess, you deal with different personalities and attitudes. Other that Good bank very convenient

If you are lucky enough to catch the teller with no line, you have a chance of getting done…read morequickly. But NEVER attempt to go on a Saturday if you need to be quick. Even with just one or two people in line, you will wait an average of 10 min or more and usually the person at the desk inside has some excuse for not being able to help out, despite no customers in front of her. Convenient hours but you will WAIT.

Just got home from this shoddy banking experience. As the only ones waiting to see a banker my…read morehusband provided his ID and put our name on a list. We waited, and waited, and waited...in over an hour no one ever came to assist us. The female banker expressed a sour attitude and scowled walking to and from her office to a room adjacent to the tellers several times, as she was attempting to help a set of male customers. She never finished with them while we waited. The male banker in the adjacent office was working with a group of 3 female customers, one of whom loudly offered that they had already been there for 2 hours. It appeared that he didn't know what he was doing...one of the tellers even came to assist him at one point. He never finished with this group while we were there. We couldn't wait longer than the hour+ that we already wasted. When I asked when the Bank Manager would be there, I was informed that they never knew when she'd be there, as she had 2 branches...boy has this place gone down hill! Pick a different bank!

Once again, the Kensington Branch has deplorable customer service. After 15 years with this…read moreBranch, and 15 years of making monthly deposits, I was told that I can no longer deposit business checks into one of my accounts. When I inquired why, the response was "it has always been this way", although I have been depositing this way for 15 years. Rather than tell the truth, that their Bank policy had changed, or they did a software update, they gave no adequate response. *Worst customer service ever* When I asked to talk to the manager or assistant manager, of course they were unavailable, and the teller was unable to tell me when they would be in the branch. They do not even deserve a 1 rating/it should be lower. As of today, I am closing my accounts, and moving my money to Truist. At least they have managers available to solve issues.

This has been my go to branch for 25 years. I'm always greater with a smile and have my banking…read moreneeds met efficiently. it still has the feel of a real neighborhood bank.

I just experience the worst customer service ever, and I've seen and encounter some real bad ones…read more M&T you really need to do better when it comes to your staffing. having a Rep speak to you with disrespect, not to mention yelling at the top of her voice is utterly disgusting. I've been with this bank for over 4yrs, and I'm ready to leave. DO BETTER!!!

I made an appointment to open a bank account. They do not honor their appointment times and will…read morekeep you waiting for hours. TD Bank might be OK, but this branch does not have very good customer service.

I would like to start off by saying Solida has been so helpful and amazing with her customer…read moreservice . I opened Wheel Ding King with Solida 4 years ago . As you know opening a small business is hard . She went above and beyond! I know she's not supposed , but she understood what a small business is about. Ups and downs. Sometimes money is coming in , sometimes no money for weeks . When my account would be negative or a large check arrives she would go out her way and call it in . So that way I could make pay roll . And my staff would be happy . And as you know a happy staff is like a happy wife , instead of happy life you get money . Fast fowered to today I also opened a body shop . And I continue to bank with TD bank and I can strongly say it's because of her . You guys are lucky to have Ms. Solida

I am at the bank at 12:25 PM and there is not a single teller working! New standard for horrible…read moreservice!!

Made a 2pm for legal document with a public notary. Was not seen till 2:45pm worst communicator's…read moreon updating time management. We could clearly hear the notary have a conversation on the phone that could have been handled at a later time. Finally, sees Us and tells me that their system was down and that currently they do it via computer. I was like okay this is new. She proceeded to ask for documentation which was provided. We signed and she signed. My husband and I asked for the seal on this legal document and she informed us that the state of Maryland doesn't require it anymore. She only need the computer to check if we had a saving account. Made us wait for that now we have to go to a notary that will have seal. Don't go here such a waste of time. Bank of America is losing its customers service.

First time visitor! The street parking situation leaves A LOT to be desired, but is typical of the…read morearea (and it was free on the weekend). I was greeted the moment I entered. I overheard the person that greeted me tell someone they were short staffed today. This type of communication should not take place in the open "public" space. Or, you should tell each customer as they enter so everyone is on the same page. This was a bit discouraging and made me think my wait would be much longer. The person that greeted us spoke Spanish to someone coming after me. I thought this was AWESOME that she was able to help the person in the language with which she was most comfortable. To my immediate right (upon entering), an employee was helping a customer in a restaurant styled booth area. I didn't like/would not like to have absolutely no privacy while conducting business. There are floor to ceiling "windows" that appear to be walls. But these are actually curtains. The curtains go up when/if a transaction is needed. I thought this was cool and created an added safety feature. There are also glass offices where other tellers worked. My experience... I will NEVER return to this location as there is no privacy and the customer service/protection of customer personal information is nonexistent. I got stuck having to conduct my transaction at the dreaded restaurant styled booth!!!! I had to tell the teller to stop repeating my personal info (name, address etc) loud enough for the entire bank to hear (he was not talking loud, there was just no privacy). All in all, I was in and out pretty quick, but will never return to this location.

I went in to open a business account with Mrs. Mercy Wambari she had me wait about an hour until I…read moreleft because they told me she was stuck in traffic and would have to wait more. Bad customer service no sincere apologies were made. Maybe it's just this branch, I've had many people advise me to bank with chase but was not a pleasant experience