Justin Bartlett animal hospital (Dr Robert Smith) without examining my doctor told me that she has cushion disease as I checked on Google I saw that that disease would cause death or was fatal to my dog I was in shock and sad he never even examined her he just assumed based on what he saw it comes to find out that she doesn't have that disease and my dog was put through pain by him putting a needle on her jugular vein read more

Capital One - Picture of my dog after he fullsy assumed that my dog had a disease called cushions to see - Banks & Credit Unions Near Me

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I called to change to my new last name on my credit card, and they made it quick and easy, great service!

Received a new Debit card when ,y old one still had 2 years before expiring. The reason is Capital One struck a deal with Discover and ALL Debit cards are now Discover and not MasterCard. No warning, no heads up, just changed out my card. Not nearly as many establishments take Discover and internationally it's not recognized. My account will be close tomorrow. read more

I received an offer of $300 if I open a 360 checking account, and have 2 consecutive Direct Deposits completed within 75 days. I did so, and had 2 consecutive monthly SSD deposits made. The promised $300 did not appear in my checking account. When I contacted the Customer Service department to inquire where the deposit was, they advised me that the second Direct Deposit was completed THREE DAYS AFTER the 75 day time limit. This was not of my doing, as I don't control the Social Security deposit timeline. When you make a change to the Direct Deposit information, it takes Social Security a month to process it. I sent Capital One a message on X, and to date, it has been ignored. This is very poor Customer Service. read more

Very polite, not very knowledgeable! Two separate transactions, two different "tellers" same result... they have no idea how "it" works. One teller said he needed to call an 800 number because he didn't know how to handle the transaction. I left, I certainly hope he called and learned how to close an account using a death certificate. The second teller told me he didn't know what Denominations come out of the ATM when using a phone instead of a card. Only the best and brightest at Capital One! read more

CapitalOne system is extremely unreliable, fairly insecure, not friendly customer service with underqualified service agents. Here are the details based on my personal experience: 1. While being overseas on vacation, my card was blocked "due to a suspicious" activity. After verifying legitimacy of the charges via text message and email, the card was re-activated just to be blocked on the next charge. After calling to the customer service, verifying my identity and confirming the charges, my account was unlocked again. But guess what, while attempting to use the card again, the account was blocked again. Now, when I called the customer service, they requested to verify my identity real time via special link they sent to me though a text message. Unfortunately, this part of the CapitalOne application did not work and return the system error stating that it is an error on their site. Then a representative flagged me as a suspicious user and requested to provide a copy of a government issued ID via the link that was sent to me via email. When I asked what triggered such a drastic action and my account blockage, I was told (not in a friendly tone) that this is the procedure and I must follow it. I send a copy of my ID right away. Unfortunately, the verification process took more than a week (it had to be done by a different department). In the meantime, I was not able to use CapitalOne credit card. Luckily, I had another card from a different financial institution. I used it with no issues. CONCLUSION: in the name of protecting clients and CapitalOne assets, they are literally making the card not usable while overseas. Their application/system are wrongfully flagging legitimate users and legitimate charges. WHO NEEDS A CARD THAT CANNOT BE USED? 2. When speaking with a customer representative, it is really hard to understand their English. That makes it very hard to understand provided explanations, directions and disclaimers. When I asked specific questions about my particular issue, they were not able to provide any specifics related to my case. They were only able to provide general statements and guesses of what could have happened. At the same time, they are "very sorry for the inconvenience" but there is nothing else they could do because the issue "...must be taken care of by a different department". The best they could do is transfer me there. After multiple transfers the issue was not resolved or expedited in any way. 3. After I've had it, I decided to close my account with the CapitalOne. But before doing it, as a responsible client, I decided to pay 100% of the outstanding balance. Which I did using the online option. After doing it, I received a confirmation email stating that as of now, my total balance is $0.0. The same information was also displayed online. In spite of this, a day later, the autopay option (that was originally set up) withdraw the money from my bank as per old statement that was not accurate at the time autopay. When I called a customer representative, a lady had a hard time to understand what happened and what I want. After approximately 5 minutes of explanations and pointing to specific transactions, she agreed that there is a problem with the system's logic and I should not be charged if my balance was $0.0 at the day of the autopay. I was promised a check in the mail (a refund) for the overcharged amount. CONCLUSION: CapitalOne has quite poor customer service support, support personal is underqualified, card service/usage is very un-reliable, their application/support system has many logical flaws, part of the applications/online services are not operational, verification process and procedures are taking too long. I would not recommend it to anyone. There are other options and other financial institutions with good credit cards that work much better. read more

Let me tell you about banks and credit cards. I'm pretty much an expert, since I've been a debt specialist for a long time. Since I make my living helping people get out of debt, let me give you some free advice on how I got out of debt (I worked my way up from a 450 credit score), stayed out of debt (it's not easy), and built my credit up to 800 (not all that hard). First of all, Cap One is a great bank and credit card, but you have to know how to use both banks and credit cards. I put EVERYTHING on my Venture card. That means I get lots of free rewards, including the ability to pay back my credit card using my rewards. I pay it off every month so I don't accrue any interest. Making interest (on bank accounts and investments) is GREAT. Paying interest is BAD. Your credit score (Capital One online offers free credit checks as many times as you want to check it -- so go check it), is your financial thermometer. Anything under 680 is NOT GOOD. Anything over 700 is VERY GOOD. Using one (don't have too many) credit cards is good. Your score will improve as you use and pay on time. YOU MUST PAY ON TIME. I pay my card off completely every month. I used to use my Penny's, Macy's, Home Depot cards, but there are no rewards on them so I ripped them up and only use my venture, which in many cases will give me up to 5% back. Only put on your credit card what you can afford to pay back every month. Don't pay interest, don't have hanging debt. Pretend you live in the 1950's before credit cards were popular, and only buy what you can afford...that's the secret to good credit. Keeping within your means. It's not so easy these days but if I can do it, you can do it. Best of luck and happy savings! BTW, Cap one has a money market online you can use your hard earned savings to build your bucks. Interest here is much better than most other savings accounts. Hope this advice was helpful. Until next time.... read more

I decided to get a Capital One credit card for the first time. Boy, was that a mistake. I made a purchase off a merchant that was clearly on my statement. I contacted the merchant to let them know I needed to change my address. They said they never received my payment of $297. I call Capital One to dispute it. They clearly see that I did on my statement. I provided email proof between the merchant and I discussing the situation. All they can say is I cant be in the middle of it. Seriously? You are in the middle of it! Every other credit card company I've ever used from Bank of America, Chase, Amex, Discover they have always had my back. Capital One not so much. It's not like I'm disputing short change. Its $297. I had to write a review so noone else will get jacked like I did. It's not worth having Capital One in your wallet like the commercial says! read more

It is pretty sad when you have a credit card, never any late payments or other issues except not using it. I try to remember to use the card 1-3 times per year. Capital One WAS a good credit card company in 1998 when I opened this credit card account with them. Now, 22 years later they cancelled one of my cards "out of the blue" for non use. Every other credit card company, bank, or credit union I have a Visa/MasterCard/AMEX card with ALWAYS warned me that I needed to "use it or lose it", NEVER CLOSED AN ACCOUNT WITHOUT WARNING but Capital One did .... then they put some kind of "security freeze" on my other Cap 1 card even though it expired at the end of 2019. Is it just me or is everyone else out there SICK AND TIRED OF TRYING TO UNDERSTAND "HADJI FROM NEW DELHI OR BOMBAY" speaking something that very vaguely resembles English. These people want me to jump through all these HADJI HOOPS to maintain a credit card with an interest rate NORTH OF 20%!! Would have taken that happily except my FICO score is up in the 825-850 range. Through a couple of other financial institutions my interest rate(s) are 6 and 7%!! So, as I am sick and tired of getting a headache listening to the "Curry Chatter Boxes" babbling incoherently along with their ridiculous interest rates.... might be time to absorb the FICO score hit and KICK CAPITAL ONE TO THE CURB AND BE DONE WITH THEM ONCE AND FOR ALL!! WHAT A RIPOFF THEY ARE!!! Advice... if you are trying to establish credit I suggest "ABC1 = ANYONE BUT CAPITAL 1"!! read more

Very disappointed with the service. It gives your more than one option to pay your card but if you chose more than one they will punish you with a hold. read more

Capital one is ok for secured credit cards. There are better banks out there. One United bank is one that I would recommend for my banking business. read more