I just wanted to write a quick review about the experience I've had with capital property management. We live in a really nice apartment in downtown Gresham ( Historic Old Town ) ; the building is called "Gresham Central Point" . It's in an awesome location, right in the middle of several cool restaurant's , cool shop's and yeah, several Bar's as well. That said , we love it here. The bonus is how well we're treated by the Management Company that oversee's our building. I cannot speak for everyone who lives here, but we have had an amazing relationship with all the folks from CPM ; literally all the people who I've interacted with, from the Leasing Dept. , to everybody in the Office, the Eric (the Main guy ) & especially the Maintenance Dept ... they have all been friendly, helpful & very Professional almost every time we have had to reach out to them with an issue, question , or need something fixed , they get on it right away, and seem to really care that we are satisfied. Look, this is pretty special, because I know that this isn't the "Norm" with alot of Management Companies. I will say that the few times we've actually had a complaint about something, they do listen , and try to do the best they can. It's not always resolved & admittedly Security has been an ongoing issue here in the past, But it seems as though they are trying to rectify all the problems that has beset our building going back the last few years. Anyway, we Just wanted to give a shout out and say that we're very pleased and feel lucky and happy living here in Old Town Gresham ! MKR & RMR read more

Decent communication during the application process, but when I moved in (the unit had just been renovated) lots of stuff wasn't finished, and even some items never were completed because it was frustrating to ask and have maintenance come by so often. It also took months to gain access to the included storage unit on site. After move out, (there is a clause in the lease about screws), it was over $100 for 6 total small screw holes. Other places that has fallen under wear and tear, and it felt predatory and like a money grab. They have some cute historic properties, and seem like a small local company but it is very corporate. read more

I scheduled for an appointment with their office. It was a challenging process. They had limited hours to book for a viewing which doesn't account for most working class people who work in the day. When they finally booked me, the agent rescheduled my appointment on-the-day of the viewing without notice. I was frustrated and couldn't reschedule due to my standard M-F work schedule and they don't offer much flexibility other than on a Saturday, which they rescheduled. A few weeks later, I attempted to view another unit that opened up at the same apartments and they scheduled me for another Saturday appointment, and on the day of my appointment, a different agent from the last one also texted me pressing to reschedule my appointment. You cannot imagine the frustration. Strongly not recommended based on all the reviews I am not seeing on their property. read more

They illegally raised my rent with less than 40 days notice TWO TIMES, and charged me for damages caused by both their repair man, and previous tenants. When I called them out on the blatent fraud, they just reduced to cost and "gave me credits" to frame it like they were somehow doing a good thing. There is a good reason their online reviews are nose-diving on platforms they can't pay for good reviews on. read more

we jad5 an extremely disappointing first experience Capital Management. We dealt with Megan and Yasmine, both of whom failed to meet any of the promises made to us. Despite confirming multiple times that we would receive accurate information, they continued to fall short, leaving us frustrated and disappointed. When we checked into the apartment, it was in a terrible state--dusty, with open windows, and the floors wet from the rain. Despite pointing out these issues, they refused to take any action to clean or address the situation. To make matters worse, we only received one key fob, which meant one of us didn't have access to the new paid property over the weekend. Overall, this experience has been unprofessional and unacceptable. I would not recommend Capital Management based on this poor level of service. read more

Run FAR away from this place. The upper management team are absolute vultures. It's a shame because I loved my apartment at The Montessa and the office staff was attentive, but the move out process has been a nightmare. They charged HUNDREDS of dollars for "touch up" paint for a 500 sq ft apartment that had 4 tiny nail holes in total. They also charged me $500 for a cracked window that occurred AFTER they took possession and responsibility of the apartment again. If you live here, take pictures of every single window, wall, and crevice and document everything thoroughly because they will absolutely take advantage of you otherwise. read more

Avoid Renting from Capital Property Management - Neglectful & Unresponsive If you value your sleep and basic quality of life, do not rent from Capital Property Management. For months, I've been dealing with a faulty electrical issue caused by my downstairs neighbor's ceiling fan. Every time it's turned on, it creates a super loud buzzing noise and a physical vibration that shakes my entire bed--making it nearly impossible to sleep or relax in my own home. I'm not the only one--other tenants have complained about similar issues, yet it took four months for Capital Property Management to even send someone out. And after all that time? They still refuse to fix the problem. This situation has made my unit completely unlivable, and instead of addressing it, Capital Property Management has been dismissive, unresponsive, and unwilling to take responsibility. If you're considering renting from them, don't. There are far better property management companies that actually maintain their buildings and respect their tenants. read more

Avoid Renting from Capital Property Management - Neglectful & Unresponsive If you value your sleep and basic quality of life, do not rent from Capital Property Management. For months, I've been dealing with a faulty electrical issue caused by my downstairs neighbor's ceiling fan. Every time it's turned on, it creates a super loud buzzing noise and a physical vibration that shakes my entire bed--making it nearly impossible to sleep or relax in my own home. I'm not the only one--other tenants have complained about similar issues, yet it took four months for Capital Property Management to even send someone out. And after all that time? They still refuse to fix the problem. This situation has made my unit completely unlivable, and instead of addressing it, Capital Property Management has been dismissive, unresponsive, and unwilling to take responsibility. If you're considering renting from them, don't. There are far better property management companies that actually maintain their buildings and respect their tenants. read more

Trust the one star reviews. All of my issues were either dismissed or barely solved. They had painters come and they were responsible for my bike being stolen from the basement. No compensation. We had the oldest washer and dryer that barely worked-- still had to go to the bank to get coins to operate it. I had a neighbor who made me feel unsafe and would go through the trash area, ripping open bags and throwing garbage everywhere. I notified them several times and had evidence of other problems caused by this person. No help. Don't rent from here. I paid way too much for a tiny apartment and they treated me like a burden if I ever needed anything. Plus I accidentally left some pots when I moved out. They emailed to ask my new address. They sent a notification through the mail to pick up my things or they were to be trashed. That notice had already expired. Why wouldn't you tell me in the first email so I could get my belongings?!!! Jerk move. Good Riddance. Also, never talked to the same employee more than once. It appears their turnover in the office is very high. Not a good sign. read more

Excellent customer service, Shannon was exceptionally helpful. She was very helpful and respectful about our questions and concerns. Would recommend if she is involved! Thank you Shannon! read more

Update! I asked them to clean the mold in between the window panes ( I would do it myself no problem but the windows have to be popped out in order to reach the mold), their response is that it does not pose health issues because it is in between the windows and not openly inside the room (incorrect to the best of my knowledge). We were also charged $100 to have a plumber unclog the bathroom sink which was blocked with hair (normal wear and tear). I've rented from Bristol Urban and KBC and neither of them charged for this type of routine plumber maintenance. The carpet on the stairs was not cleaned between tenants, the fan in the kitchen has never been cleaned, the light fixtures definitely never cleaned, mysterious brown liquid stains dripping down walls and on ceilings (explains why they have the walls painted brown), etc...just admit that you don't care or don't know how to take care of a building. read more

My experience was decent i lived in a SW property for 2 years. My maintenance requested got fixed. I left the apartment clean and did not get any additional charges added upon moving out. One time I was late with rent and they waved the fee. read more

I've rented from Capital Property for 20 years. Had a plumbing problem -- Chris (maintenance tech) analyzed the problem, made a special trip for parts, fixed the problem in an hour. Thanks for your fantastic repair, Chris! read more

Apparently this company isn't interested in renting to someone with perfect credit and rental history and a good job. Called to ask about properties and the woman talked over me the whole time and couldn't be bothered to listen..then promised to call me the next day and never did. weird read more

Rented apartment from Capital property, mold was so bad and after multiple complaints to management, we moved as soon as lease was up. Kept $500 security deposit and billed us an additional $1200 cleaning fee. Charged to paint entire apartment, They knew they had mold issues, had wired the exhaust fan in bathroom to run 24-7, no way to turn off. We bought a dehumidifier, spent plenty on cleaners but still mold was constant. They knowingly put me and my partners health at risk and then changed us to paint over mold so the could endanger the next renters health. Would not recommend renting from them. read more

Left my apartment UNLOCKED after a fire alarm inspection on 12/12/2024. Are you serious? How much professionalism do you guys lack that you can't even make sure a tenants door is locked? This is the latest of many problems with this company (starting with the moment I moved in, they failed to clean the unit before move in and ended up giving me $100 as compensation for the hours of cleaning I had to do) but you jeopardized my safety and ALL of my property by leaving my unit unlocked. Never rent from these people, they don't even have a basic level of accountability. read more

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Although I have had trouble with the management at Capital, the maintaince crew who tends to my apartment at Langano has been excellent. I always feel safe and comfortable while they are working, and I appreciate the great personalities and mindfulness about being in my space. Gabe in particular was lovely and a huge help in terms of listening and being considerate of the issues at hand. read more

Worse property management. Don't expect your security deposit back. I cleaned my place before moving out spotless. I am a extremely clean person, and people who helped me moved would vouch for this. When I moved in the placed was not painted and the carpet was not cleaned, they will not do a move in or move out. Top it off apartments are not soundproof can hear every move. read more

This is a truly terrible company. I lived there for 5 years and it rained in my bedroom on 3 occasions and I didn't get any payment for my damaged possessions. Upon moving out I was charged because someone else dumped furniture by our trash. I called on endless occasions over the 5 years asking if they could please help with illegal dumping but I guess charging it as a move out cost for others dumping is their solution. It snowed and they would not make a walkway that was accessible and said accessibility to my unit is a luxury and not a right. Would not reccomend. read more

if i could give zero stars i would. Nasty people working here and dismissive attitudes. Never rent from them again

What an absolute joke of a property management company. The utter lack of communication, care, or regard for tenants safety or convenience, and downright lies seem to be the cornerstone of Capital Property Management. I have lived in one of their buildings for over five years now and it's a constant battle. Projects are started and then abandoned and then we are lied to about it. They love to pass the buck and the blame to anyone else rather than take responsibility for dropping the ball several times. They exploit and gain equity off of the backs of regular working people. I highly suggest staying far away from them. read more

Great company with good customer service and affordable prices! I suggest capital, as they are pretty communicative and well established

I have lived in the same building for a handful of years and this property management company is extremely frustrating. For starters, they are charging $135 for water/trash monthly. I do live in a a two-bedroom/1bath unit (I reside alone), however that price seems very steep. I have called other complexes around the neighborhood and they are charging much less. But, whatever. I digress. Secondly, to get anything repaired you really do have to put up a fight. I see several other reviews here stating that as well. My personal experience: My bathroom sink accumulates 1-2" of standing water when I brush my teeth or wash my hands. CPM has consistently tried to tell me that the sink is "designed to drain slowly." Even worse, I now have a leak underneath my sink. Aside from maintenance not showing up at all when scheduled, and then showing up without letting me know they are coming first, when the repairs are done, nothing is fixed at all. (I do not think this is the maintenance repair people's fault; many of them have let me know that they are not given all of the information of the request from CPM.) At one point my jacket zipper got lodged in the washing machine agitator. CPM refused to have anyone come to dislodge it unless I paid $75. They suggested I cut the zipper off my jacket.... And said if I damaged the washing machine while trying to dislodge the zipper myself I would be responsible for the damage. As others have said, they nickel and dime you when you move out. I switched units about a year ago and received an invoice for $250 because I had two anchors in a bathroom wall. I expected some sort of charge but that seems excessive. Both times that I have leased a unit, the units have been filthy upon moving in. The walls and baseboards were covered in dust (confirming they do not pain in between tenants), and the floors were disgusting and needed to be mopped. I have spoken with several of my neighbors in this particular building who also loathe CPM and their shady practices. I have also spoken to a former employee of the company that confirmed what anyone who lives in one of their buildings already suspects. The renting/housing market in Portland sucks right now. CPM knows they have the upper hand and demonstrates it consistently (price gouging). The best we can do as tenants is voice our complaints and hope CPM changes the way they conduct business because it is so extremely disheartening. read more

My experience with this company was a negative one. The apartment I rented out was an exterior 1 bed room apartment on the outside portion of the building. I informed the office because I was living on the outside wall I experienced issues with Ants. For a month or so I used many products you can normally buy at your grocery store. Nothing seemed to work for awhile. So when I asked management for an exterminator they gave me a list a tips on keeping my apartment clean and all the products I've already tried. I had to go back and forth with them for multiple days until they sent someone out. My next experience was getting Black mold on the exterior wall of my bed room. For months I actually cleaned it and kept the room dry with a humidifier. When I decided to ask for help from management they again gave me useless tips and told me this was a normal thing In north east Portland. The mold kept coming back no matter how many times I struggled to keep it away. Again I reached out and they told me they can get someone to come in a couple weeks. The person came while I was at work and told management the house was cold and had no circulation, also the humidifier wasn't on. So I received the most passive aggressive email from management stating I should have the Space heater, Fan, and Humidifier on at all times. Which wasn't a very feasible option for me. A couple days later they finally sent someone back out to paint over the wall with mold repellent. Lastly they charged me for mold on the blinds after I moved out at a ridiculous price. I got half my deposits back. The only good experience I had was moving out. They were very helpful and responsive. Victoria at the office is a nice woman who helped a lot. read more

Employs really aggressive maintenance personnel, who trespass onto neighbor's property, and are incredibly loud and in your face when you try to talk to them. One of them ran over something that had fallen about 6" over the property line, got really loud at me when I said I would ask the management company about it, and came back a few minutes later to hammer on my front door and yell across my lawn about it. Not sure how the management picks their yard people, but I was terrified. I tried to call Capital at their office, but they said that everyone was 'in a meeting' and told me that their maintenance people are contractors, so Capital isn't liable. read more

Capital Property Management is absolutely horrible. After I applied online for an apartment listed and paid $20 in fee for an application, they never respond to my email/calls and it's been a month already. The only response I've ever gotten from them is when I gave their company a 1 star review on my experience and it was an unprofessional reply. Therefore, I 100% do not recommend them. read more

Do not rent from them! A Trainwreck living with in an apartment owned by this company. They took nothing I reported seriously, after several break-ins, and made basic "cheap-as-possible" repairs that didn't actually address any of the issues, for both security and maintenance. Calling them I always was talked down to as if I was a customer rather than a tenant, and always shrugged off with some scripted excuse for a policy. After I moved out I danced for joy that I would be dealing with a real life person who had emotional capacity and common sense to handle issues that arise. It's been several weeks and I'm much happier. Even after I moved out they held my mail hostage and offered to charge me 48$ an hour for their maintenance person to show up and give it to me. It's still sitting there in the apartment foyer until the post office decides to take it back or until it gets stolen (which happened a LOT without ever being addressed). read more

I'm giving 2 stars only because for the 9 months I lived in my apartment, it was mostly ok. But I wish I had read these reviews before doing my Move In inspection and had recorded LITERALLY EVERY LITTLE THING. So that when I moved out I didn't get charged for things I would have never thought to be something I would be responsible for after moving out. A few examples: 1. Things already present when I moved in but not things I would think to note e.g. removing a hook on the balcony ceiling, securing a loose A/C remote holster on the wall (seriously???), untangling blind cords where the 3 strings were knotted so the blinds opened evenly. They obviously have charged every tenant before me for the same things since they were already there when I moved in, but clearly something the company notices and charges for anyhow. 2. Not things that could possibly be considered more than regular wear and tear by me after living there for 9 months e.g. cleaning "excessive grease in oven". 9 months of using an oven once a week or so to roast some veggies or make a lasagna is not going to make excessive grease. That oven was no dirtier than when I moved in. Guess I should have saved the $70 and pushed the clean oven button myself before moving out. Same thing with the lint dryer trap, which was emptied before I moved but not "clean" enough, whatever that means. Almost $90 to replace a cheap toilet seat and clean a lint trap! I think I'm in the wrong line of work... Anyhow, beware!! After paying the maximum 1.5 month penalty to break my lease and having someone clean the apartment for me, I still got nickel and dimed to fix a bunch of things. If you are going to rent from this company, go through and say something about every square inch on the move in form. Take pictures of every single thing. I'm glad I at least noted the condition of the walls and floor or I'm sure I'd be paying for new paint and floor finish too. Just for the record, the apartment was clearly rented out again to someone within a couple weeks of my moving out so they made plenty of money on me with the lease break penalty. Not worth the money to fight, but I can at least give others a heads up to pay a whole lot of attention upon moving in, so you're not sorry on the other end. read more

When we first moved in they assured us we'd have freshly painted walls and a new bath. the week we move in the walls reek of new paint and the same chipped disgusting bath we saw when we walked through. They used the incorrect paint so our first month was spent in a nauseating cloud of paint fumes and peeling walls and trim. They decided that fixing the unusable bathtub was an aesthetic decision, and decided to save some money there, despite making a commitment that it would be fixed during our walkthrough. We ALSO had a dishwasher that gave out on us two months into the lease. They fixed it a few weeks later, unfortunately they replaced it with the one that gave out in another 3 months. It took them 4 months to get it replaced and had two different capital handy men lie about it working. This place is horribly unprofessional, lies to tenants, can't keep track of what their handy men and realtors do or say to clients. do with that what you will future renters. read more

I had intended to write a very positive review for Capital based on an experience I had with during an incident with a maintenance tech, however this review is prompted by a complete lack of accountability on their management team. (Robert--I still think you're great and thank you--you're the only reason this isn't a 1-star review). Property is fairly nice--management, specifically the Client Relationship Manager named Ebee, not so much. I lost my set keys to my apartment--which as we all know really sucks. So, same-day I requested a new set including a fob. The replacement brass door keys were $20 (for a $2 key), so I asked if i could just make them myself to save some money. I was informed I could and can 'go anywhere' to get a replacement. That is NOT case--as informed by three different key cutting shops and one kiosk, these keys can not be copied (great for security, not so much for getting a replacement). I promptly informed the Client Relationship Manager, Ebee, of this issue and was told the same exact, incorrect information two more times. So, in an effort to get a dang key (as it has been a week at this point), I ponied up and asked them to be cut and mailed. This request was sent on a Monday at 8am. It's now Thursday evening, and still no key. I called Ebee to find out where it is and was given attitude, finger-pointing excuses, and zero viable options. I even escalated this to a higher manager to find out how such a common thing as getting a key replacement could take so long, and still have not heard back. read more

This company is honestly evil. Do Not Rent From Them. I made the mistake of Not photographing the apartment before and after moving in and out. They completely gutted and remodeled the unit after I moved out, which they have been doing to all the units at cathedral park complex in st johns, but kept my entire deposit and then charged me 5,000 dollars for them remodeling the unit. This is now affecting my ability to rent anywhere else and has been a complete nightmare for me. Fuck you people. You are evil and screw over people for now reason but to try to save an extra buck. read more

I have lived in my current home for over a year now. I am happy with their maintenance team- they were quick to respond when I got locked out of my home at 3am. They were especially quick to respond when my kitten got herself trapped behind the water heater (my son and I were so worried because it was too heavy for me to move and our kitten was scared) Thank you Isaac! I would also like to add that I'm so happy that during the pandemic, Capital Property Management was very understanding over all residents' financial situations. We never received any balance notices, in fact, they would send us all an email with information for rent assistance programs and resources. They also offered us renewals with no increase. I would definitely recommend this company if any of my friends were looking for a new place. Everyone in their staff is friendly and responsive as well as understanding. It's so difficult to find a property management company who actually has empathy. Thank you Capital Property Management! read more

I've rented an apartment from CPM on NE Prescott for over a year now, and I can honestly say this is the best rental management company I've ever dealt with. The staff is friendly and responsive 100% of the time. In past places I've lived, I stopped bringing problems to management's attention, because they were ignored. However, since moving here, every maintenance request I've submitted has been addressed promptly. Not only has CPM repaired things in my apartment fast, but I've even brought things to their attention that needed to be fixed in my apt. complex (a posse of flies hovering around the laundry room, outdoor lighting that wasn't turning on at night), and they fixed these issues quickly as well. All of my interactions with the entire staff--front office and maintenance--have been friendly and positive. Seriously, I can't recommend them highly enough. While I've had great experiences with everyone here, I've dealt most often with Madison who is amazing and always incredibly helpful. read more

I have tried repeatedly over the course of two weeks tried to get a hold of this rental company in order to get an apartment by the beginning of June. I have been in contact with them since the beginning of may and they have repeatedly been inconsistent in postings, lied to me about viewings, lied to me about application status's and told me about rental listings and when I would apply with in the very few minutes it was posted they would say "oh someone had already applied" even though the promised weeks ago that I would be the first contacted for that listing. For a company that works so closely with housing and people they do a terrible job in helping anyone find a place to live. read more

My partner and I have lived in a building that Capital manages for 2 years now. Working in property management myself I respect and appreciate the service this management company provides for their residents. Any maintenance issues we have encountered have been handled literally the next day and the building itself is extremely well maintained. We recently requested to move into a larger unit in our building that was becoming available. Amy and the leasing team made the process of transferring to a new unit straightforward and as easy as is possible with moving. There were a lot of personal touches like a thoughtful welcome box that I really appreciated. The move out expectations were clear and we received a full refund of our security deposit! I sincerely appreciate the customer service that Capital provides and would highly recommend! read more

I lived at the Cathedral Park apartments in Saint Johns for 2 years until 4/8/18. I had not rented from property management for a number of years and was apprehensive based on not having a great previous experience. I absolutely loved working with CPM. They were incredibly responsive with issues about the property and when I had a repair issue in my apartment. I felt the management cared for their tenants safety and responded quickly and attentively when my living room window began to leak following "Snowpocolyps 2017." When I moved in, my application was processed quickly and I was able to move in right away. I had an even better experience when I moved out. Again, I was worried about the process since I hadn't rented from property management in so long, but I received my full deposit back within two days of my move out in addition to an email from the property coordinator, Isaac, thanking me for the good condition I left the property in. Everyone was incredibly helpful and pleasant to work with. I was in contact with Kelli K. Victoria W. and Eric M. during the move-out process. Everyone was incredibly helpful, professional and kind to me. If I find myself in the market for an apartment in the Portland area again, CPM will be my first call. read more

I think they've gone through a large turn over. I moved out about a year ago and it went well. Seems to be a lot of turn over at the company frequently, which is kind of a pain. They do respond to stuff, but I've lived at many much better managed properties. read more

When our bathroom clogged they were there to solve the problem ASAP! The plumbers are all so nice, the emails we receive are informative and keep us in the loop. I love the neighbors and have made friends ! Our Appartment is rustic and beautiful, the hardwood stores have character and the location is perfect. Love this place ! read more

Capital bought the apartment I was renting, they immediately raised the rent, and reduced services. We now have to walk almost a block with our garbage and they started charging $75 per month for parking. I guess it would have been OK if I had not experienced such exceptional care before. They are for sure getting all they can from each tenant, I am guessing they are Trump Supporters. read more

I'm honestly surprised to see so many 1 star reviews because a lot of the experiences shared here in no way reflect how I was treated. I rented from CPM for four years in an older building in the NW neighborhood. All of my neighbors were great and quiet, the apartment was really beautiful with great views and everything was completely up to standard upon moving in. On the rare occasion I needed maintenance help with something my issues were handled promptly. One thing to note about the black mold issues people are mentioning: this is almost inevitable in any older building with the type of moist climate we have during winters. I've rented from quite a few of the more well known companies with historic buildings in the NW neighborhood and almost all of them have a sheet they give you on how to keep mold down to a minimum, including opening windows during showers, ventilating all the steam from things like boiling pasta, etc.. yes, mold will show up but that's going to happen almost anywhere. Just get an empty spray bottle and make a 10% dilution of bleach in water and hit the trouble spots about once a week. Also, there are literally hundreds of strains of black mold and only very few are remotely harmful to humans, so it's not nearly the big deal so many alarmists paint it to be. My building was always secure, never had packages or mail go missing. I think there was one bike theft from the basement bike rack during the years I was there, but bike thefts happen at even the highest end condos w/ cameras and fob access entrance so I always keep my bike in my apartment anyway. About deposits: I gave my apartment a thorough deep cleaning upon move out and assumed I'd get maybe half my deposit back, if that (and rightfully so, I definitely had a handful of dings and damage done while living there) so imagine my surprise about a month after handing in my keys and getting a check for my entire deposit back. Not a single penny gone. If this company really was as predatory with keeping deposits as many of these negative reviews are saying, why would I have gotten mine back? Something doesn't add up about that and I'd use better judgement when reading some of these negative reviews. I found all the staff I dealt with at CPM to be excellent, attentive and just wonderful all around. I still miss that old charming building, my friendly (and quiet) neighbors, my apartment was such a nice place to call home but I needed more space and eventually had to move to a non CPM building to accommodate the size requirement I needed. I highly recommend CPM. read more