I have been a long time tenant of High Five Properties managed units and can't imagine renting from…read moreanyone else. Lisa promptly responds to issues and maintains contacts and relationships with local contractors and services who fix said issues as they arise. She has always been fair and considerate and maintains clean lines of communication with her tenants, especially if scheduled maintenance is due (gutter cleaning, furnace, etc.).

Lisa was my landlady for almost 3 years and she was fantastic! She accommodated our move out…read moreschedule and made sure everything was in working condition. I appreciated her promptness in answering emails and any repairs. We had a large unit that was a great value due to her maintenance of the inside and outside of the property. Unfortunately I had to move to a new place, but if I could I would have her manage my future rentals. Lisa is reliable and trustworthy. If you are considering renting from her, I would go forward with that decision.

I have never been more let down by a business than I was let down by Best Life. Run away from this…read morebusiness. Everything seemed really great BEFORE I had tenants, there was lots of open communication, she explained everything. I felt like we were partners. But then as soon as I had people interested in the house, I had NO INFORMATION given to me about any of the financials. I was not privy to their lease agreement, the amount of the deposit, anything. I was also not given any information about when payments would be disbursed until I reached out and asked. This didn't feel like transparency. I was finally given my first payment 12 days after tenants moved into my house. I received a very small fraction of what they paid on move in. This was expected! Expensive, but expected. What was not expected was the re-key fee that Best Life charged me. I left complete sets of keys, there was no need to charge me the rekey. This shouldn't have been a big deal, but I received nothing but defensive communication in response. No apology. She offered to remove the fee but didn't apologize, when I explained why I was frustrated she FIRED ME. That was it. I would have loved for this to be a great experience with no hidden fees--this business advertises pricing transparency--but instead, on my very first disbursement there was a hidden fee. Disappointing to say the least. ALL I NEEDED WAS AN APOLOGY, INSTEAD SHE FIRED ME. I have no idea what will happen to my poor tenants.

As a tenant, it can be hard to find a property manager who is timely, kind, and responsive - we got…read moreso lucky! Noelle was professional and went above and beyond to ensure our rental experience was as smooth and comfortable as possible. Highly recommend!!

I have been renting with Green Keys for about a year and a half…read more The application process was extremely quick, transparent, and fair market pricing. Green Keys respects our space but also has been incredibly helpful for some issues that we have had come up the last month. I appreciate the conistentent and clear communication from both Noelle and Gail who have time and again helped us mitigate any issues in a timely manner. I would recommend Green Keys.

DO NOT RENT FROM THESE GUYS. when I say RUN I mean RUN. Not only is Chloe extremely disrespectful,…read morerude, and just genuinely should NOT be working in any position where she talks to people, but they will literally ignore every single maintenance request, any kind of privacy concerns (like having the owner of the actual property showing up in my backyard looking through my windows at any given time that he wants to) yeah you read that right. They did nothing to keep that from happening either. They just let people show up un announced at any given time so if you have kids deffinitly don't rent from them because youll wake up at 5am to a crane setting roofing on your roof waking up both your kids because they decided that was okay. Again. With zero notice. .They just do what ever they want when ever they want to with ZERO regard for you. They have no respect and then they will also try and keep every single penny that you gave them for a deposit. As it states on their website If you pay a cleaning fee in the beginning you will not be charged again for the cleaning fee at the end of move out (APPARENTLY THATS A LIE) which tbh i fully expected them to try and pull some shady crap so I went ahead and paid a professional company $650 for a move out clean. Everything in that house was spotless and they're still trying to charge me $750 for "excessive dirt" which is funny because that place was literally spotless I have the receipts, pictures, and even video proof. They cannot and will not provide me with pictures of this supposed "excessive dirt" theyalso stated that after a 3 year lease mind you that there was apparently excessive "paint dammage" which i know for a fact is not true because again, pictures, videos that I took before leaving the keys on the counter as I walked out for the last time. They also can't provide picture evidence of this apparent "excessive paint dammage" they then tried to call me and tell methey were willing to give me $700 of my $3200 dollar deposit back instead of the $200 and something they originally stated was the case. Our attorney is putting the case together now and they will be dealing with him shortly. But to save yourself from the extreme headache and stress that they will cause you. Just run the other way. Rent from anyone else. They're hands down theworst managment company I've ever rented from. Im glad to have finally bought a home so I no longer have to deal with places like this. They're just here to rob you. So RUN. Tmg is great though! I had nothing but great experiences with tmg.

Very clear management and policies. The values of the…read morecompany are excellent. Although I am relatively new to living as a resident in one of their properties; I am enjoying my lodging and see value in their management of the apartments.

I would give zero stars if that was an option. I had no problems with the prior management company…read more I have had issues with a loud upstairs neighbor for almost a year now and management has yet to fix the situation. I have have been compliaing since March 2025 when the inconsiterat cow moved in. Management does not return emails or phone calls. By far the worst property management company ever!!!! I strongly recommend you stay away from any property they manage.

As Executive Director of Manufactured Housing Communities of Washington, I have known and…read moreinteracted with Sterling Properties for over 15 years. They stand out among our over 500 members for their exceptional professionalism as demonstrated by their being selected to develop and conduct a comprehensive training program for our other members. Their high level of commitment to their clients has singled them out among management firms as evidenced by the consistently positive feedback I have received from their clients. They are known for not only excellent management of the physical property, but also for their ability to deal effectively with resident concerns. Their mastery of all state and federal regulations is an added bonus to any property owner. If you are searching for the Gold Standard, look no further. .

"Sterling Properties Real Estate Services LLC assumed management of Lone Oak Trailer Court, Oak…read moreGrove, OR on June 1, 2026. Their introduction letter named the company but no individual property manager contact -- a potential violation of ORS 90.305. Multiple residents called Sterling repeatedly for weeks with no callbacks and no responses. When I called their Vancouver, WA office requesting our property manager's contact information, the receptionist refused to provide a last name and was shockingly rude. June & August rent statements arrived with zero Sterling contact information -- no address, phone, email, or website -- despite their introduction letter devoting an entire page to payment instructions. July rent statement included a page with contact information, but only after I sent Scott Hess a copy of my MMCRC complaint. After I cited ORS 90.305 in writing and contacted their licensed property manager Scott Hess directly, Sterling responded promptly and provided individual contacts and park rules. Prior to that: weeks of silence. Our community consists largely of working class residents, many non-English speaking, elderly, and disabled. Sterling's responsiveness appears directly proportional to how much leverage a resident has. Documentation exists. MMCRC has been notified." For context: our previous management company, Pure Property Management & owner property management people, were responsive, professional, and respectful ~ unlike Sterling.

Awesome people to work with. Great communication. Fantastic…read moreapartment, good location.

Nice and well done on the inside pretty clean and well fix from rooms lightings. Price wise good…read moredeal

Currently a tenant for one of their properties for over a year. At first any issues and questions…read morewere handled professionally and promptly. Unfortunately, we currently have two different ongoing issues that have been ongoing for several weeks without any responses or updates. 1. They refuse to properly address consistent illegal parking on their property for over a year 2. One of our recycling bins has not been picked up for over 5 weeks (Zero updates since week 2) It seems when issues are too inconvenient for them enforce or solve they would rather stop responding entirely instead of taking accountability and responding to their tenants.

From the owner: Seamlessly supporting owners across the greater Portland-Area with Full Service Property…read moreManagement. We handle the details, elevating the investment and ownership experience.

I have worked with Living a room for nearly 8 years now, and they have managed two duplex…read moreproperties for me. Since I recently sold both properties, I am in a good position to assess their level of service throughout the process of onboarding, management and ultimately disposition of the property. LR makes it very easy as an owner. They take care of everything quickly, and are responsive to both my needs and more importantly, those of my renters. I had several managers responsible for my properties over the years, and most were very solid, and they handled the transitions from one to another very smoothly. I would like to especially recognize Ash, who was responsible for monitoring and arranging all maintenance on my properties; she is terrific! She was always very responsive and responsible, and answered my queries or made sure they were handled, even when she was on vacation. Moreover, she personally made sure to get things done quickly and to a high standards, both when required by the renters but also to help me get my second property sold. I will miss working with her in particular, and with LR in general. Very solid organization, and I highly recommend them if you need a property manager in Portland.

In response to my earlier 1 star review, Living Room suggested that our problem related to the…read moresecurity deposit. There was that issue, of course, because they made that process difficult. But, the big issues were the handling of their management duties. Here are some examples: They "inspected" the property at least 1x/year (indeed, I recall that paying them to do that was built into our contract with LR) but they did not note any of the multiple lease violations (e.g., three people living there when only one was on lease, furnace filter not changed - ever!), installation of window air conditioners by tenant without notice to owner in violation of law - and the tenants damaged two windows and completely ruined another in the process (which is why law provides that owner be notified so owner can arrange installation). Another example: a lease violation they did note at *every* inspection (e.g., disabling of smoke alarms) were not enforced - a huge insurance violation that would have been disastrous in case of a fire - and the penalty the tenant was to pay was never enforced even though the violation was repeated. LR charged over $100 to replace a refrigerator pan on a refrigerator we were replacing with a plastic pan that was clearly designed for something else because it had an open drain hole in it (!); they issued "normal wear and tear" reports even when tenants used of bathtub for dyeing materials and scribbles with markers on bath enclosure left permanent stains and scribbling (the move-out cleaning helped but did not fully cure the problem, so the tub and enclosure are still faintly stained). They did nothing for a long time about need to replace caulking in bathroom, then charged us for having taken care of that item -- and when we discovered the work had never been done, LR said, oh, too late to take that up with the company doing the work because should have been reported right away. Two issues with that: first, it's up to LR to be sure the work is done; second, it was their in-house maintenance folks who did the work! After we proved was LR who had been paid to do the work, LR sent someone to do the job who did not do anything close to a professional job. LR said tenant reported a roof leak but LR did not check; rather just sent a roofer who came up with a very pricey contract - and to have them get other bids would cost us 10% of the other bid.... Then, it turned out there is no evidence at that the roof was leaking then (and there have been no leaks to date). So, nope, our problem with LR is not about being unhappy with the laws concerning security deposits. Its about frustration with dealing a group of people who always struck us as very nice folks but, at best, are simply too disorganized, and either not knowledgeable about lease terms or do not want to deal with the hassle of ensuring tenants comply with them.

Any problems we have, it is immediately taken care of. Pleasant to deal with. Always kind and…read morerespectful. Linda

I have used Nikhil and Mosaic for the last 3 or 4 years to manage my duplex, over several…read moreturnovers. The tenants have all been very happy, which is the #1 important result to me - happy tenants mean fewer problems. He gives me both flexibility and responsiveness as the property owner. He keeps up on Oregon and Portland rules, which as a small time landlady I just couldn't do anymore. He gives solid advice based on his experience and knowledge of the market, and leaves me alone when there's nothing to talk about.

I've reached the year mark in calling Aster Tower my home and could not be happier with the…read moredecision. Waking up to these incredible views while having easy access to all of Portland via highway 84 or the Max stop at our doorstep gives you a sense that you're at the center of it all. The location is the perfect mix of urban living while benefiting from the less chaotic pace of a suburban neighborhood. Among my favorite characteristics is the diversity of the neighbors which have all been incredibly warm. This may be that a large percentage of them are dog owners and are naturally outgoing and conscientious. It makes for a great vibe while out on the terrace or spending time in the spa. The staff at Aster tower deserve a resounding accolade. I've experienced nothing short of professionalism from all of them, and they are a welcome sight at the front desk. I've been a huge fan of my apartment layout and the smart design that dots the space. With the recent heat wave Portland was experiencing temperatures of up to 116 degrees. My saving grace is that all our units have air conditioning. This is a rarity in Portland even in new developments. It will certainly come to be an important feature in the coming years. As I post this review I'm rather amiss about Megan's review below. Perhaps this is their first foray into adulthood and they have never come across a lease agreement before but Hassalo is very upfront about the $165 a month parking space. A charge that is comparable to the vast majority of buildings I came across in my search -- if not cheaper. Did they not tour the handicap accessible apartment before signing? Rather bizarre that you accepted a living space only to complain about it in a public forum as if it was forced upon you. Aster Tower is definitely worth your consideration and if you're on the fence I would recommend you take the plunge.

Astor Tower: The worst experience I've had in PDX…read more You will hear every move your neighbors make. You will hear them moving, playing music, laughing, and banging about. I've had to report multiple neighbors playing metal so loud I could hear it from the elevator, hallways, and inside my apartment. Each time (must have been a dozen), someone would come up, knock on the door, passively ask to "please turn down the music somewhat" and go about their business with zero repercussions on the resident. Zero consequences only encourages this inconsiderate behavior. After comparing notes with other residents, this seems to be a way of life at Astor Tower. The halls and elevators constantly smell of weed. Disgusting. Leasing is incredibly passive aggressive. Even more than PDX standards. It's clear they're there to cash their checks and give residents lip service instead of resolving conflicts. Rent is OBSCENE for the area. There's nothing there. Businesses left since COVID. People park their low rent cars way too close to luxury ones. Note - they don't care if you're driving a Mercedes. They still park too close. Gross. Random people are always in the lounge, taking over with loud birthday parties and game nights. Go to your own apartments! Or better yet - go out to someone else's house. Don't interfere with those who have to live in close quarters and can HEAR EVERYTHING. Stay away from Astor Tower / Hassolo buildings. Hassalo - if you attempt to pull down my honest review again (I know it was you guys), I will report you. Stop the nonsense. Fix your problems. Your goal should be more five star reviews, not hiding your inability to manage property.