Well to start with, the AI that made the appointment, booked me for an oil change when I stated a thermostat replacement. We'll, if I had come in on Saturday, as originally planned, I would have been out of luck. No general maintenance on Saturday. So, I brought it in today, Friday. Now a days instead of actually calling you, they send a text for you to approve the work, which I did. So about two hours after that I call to check status. They never got my reply, hence, did not start the repairs. What happened to calling the customer? If you use this place, keep on top of it. ​ read more

My late husband and I were loyal Capitol Chevrolet customers for over 20 years, which makes this experience especially disappointing. My 2010 Chevrolet Equinox was towed in on June 18, 2026 after the steering became nearly impossible. I paid for the repair they diagnosed, but when I came to pick up the vehicle on June 23, 2026, the exact same problem was still there. I was then given a second estimate for a different repair, which I disputed because the original issue had not been fixed. That repair was eventually completed nearly a month later. However, I had to pay for a rental vehicle from June 19 through July 14 while my car remained unavailable, and my request for partial reimbursement has gone unresolved. What has been most frustrating is the lack of communication and follow-through from management. Despite multiple attempts to reach someone, I have not received a response. After more than two decades of loyalty, I expected better service, better communication, and at least an acknowledgment from management. Very disheartening and disappointing. read more

Service department experience: They call it highway robbery because this business is along a highway. How do you charge an hour of labor for a 5 minute job that you made me wait an hour for? I called and made an appointment but it wasn't in the system. And the bill was ridiculous because of labor and then a surcharge for using a credit card. I will most definitely never return to this location again and I highly encourage others to get service elsewhere as well as it is good likely cheaper elsewhere for the same quality of service. read more

Had a 10:00am appointment it is now 1:25pm and all I came for was an oil change. Will not be back to have services at this location. If i could do zero stars I would. read more

in 2016 I purchased a Malibu. Within a year, my trunk was flooded. I was contacted and advised that a screw was missing from the third brake light that happened during manufacturing. The vehicle was under warranty and was stated to have been fixed once I brought it in. The issue was never fixed because I noticed in the upper roof of my vehicle a leak down the upper inner roof. In addition, the small tinted windows between the car doors water is/was visible, But what do you know They obviously just tightened the loose screw that jarred a loose over time. once my warranty expired they wanted $500+ for a manufacturing issue, when the car should have been traded out.. I fought this tooth & nail & listed under the BBB. Of course there was a recall on that issue for 2019 & newer. This did not include my 2016 Malibu Or any of the earlier vehicles with the same issue shown all over you tube. This is a common issue indeed. Not to mention the cars fade within 4/5 years of having them. The dealership repair ~ wanted to charge me $500 plus to fix it/refused. The brake light still currently works, and is currently being held down by a strong adhesive tape. Next, I took my vehicle in for oil change. The brake light on the passenger side was cracked upon return. They didn't bother to say anything about them backing up into something or hitting it with the tool. Instead, it rained that day when I got home and rain was in the break light passenger side. i then found the crack. Of course there was a charge to fix it. Morally, whom ever cracked it should of repaired it with an adhesive at least. . so of course I took a nail glue and ran it across and sealed it up. It was a hairline crack. It wasn't there prior to the visit because it rained prior to the visit the next day when I got my vehicle back from them, it rained & filled the brake light through the crack. The next issue my car was there overnight having a service done when I came to pick it up. It was 100+ degrees outside. The young lady at the front desk went to get my car. She mentioned that she ran it through the water because it was sitting outside and was so hot. It cracked my windshield. I kept hearing paper balling up and could not find where that sound was coming from until I made it to the red light. Of course, because I drove from the gate to the red light. The manager did not want to come out, and he strongly indicated for the representative to advise me that no one had drove the car.He of course was not man enough to come speak for himself. Had the manager looked at the camera. He would've noticed the young lady running the car under cold water. Of course you can't take a glass dish from the oven and stick it under the cold water because we all know what happens. Because she was a young girl I didn't wanna get her in trouble so of course I took & had it fixed. It appeared the management had changed at that time, & service was pretty poor in Montgomery Alabama. . Moving right along about August 2024. I paid 800+ dollars to have my vehicle worked on of course I only have 50,000+ miles on a 2016 Chevrolet Malibu. I brought it in because it shut off at a red light. I was told it was a sensor. But as usual once it's there other problems appear that the car never alerted of. Only to turn around in February 2025 have to pay another 900+. All of that money and they failed to realize that the terminals on the batteries were damaged from being over tightened, which caused the car to have to be started up under the hood Every time you have someplace to go. I no longer trust Capital Chevrolet. I will never purchase another vehicle from them again. Every car I see that looks like mine is faded in the same spot hood, roof, trunk. One more final thing I had a representative contact me to send me to the Pratville location to have the third brake light checked. I paid 100+ dollars for the requested diagnostic test. I was assured that once I got the test/amount that it would cost me to have it fixed, that they would be able to assist me with getting it paid. After I paid the 100+ dollars and it was diagnosed to be 500+ dollars the representative then advised me that she would only be able to assist with $50.00 . You can imagine I was more than ANGRY!! why would you send me to get a diagnostic for $100+ to offer me $50? Are you stupid? or are you dumb? I don't do business with crooks. My vehicle is now nine years old and faded. I am looking forward to purchasing a new vehicle and I definitely will not be looking towards Capital Chevrolet or referring. I will also have this one repainted. Any work that needs to be done to this vehicle going forward will not be with Capital Chevrolet Where you only feel valued during purchase. After that it's a feel of thanks sucker. Never again .. read more

For a first time buyer at this location, this is by far the worst experience I've had with customer service on the service center side of things. No matter if they've had your vehicle in the shop for 10 days, they still find ways to push you to the side and promise you work is being done but every time you check up, work has yet to be done. I called asking for an update on my vehicle on the 12th day and was told that the work hadn't entirely started yet but they were trying to get the vehicle back to me that day. How can you get a vehicle to me that you've yet to fix? And instead of being straight up, I was then told they'd call me back in a little with more information and I didn't hear from them the rest of the day! read more

Gave me a good deal on a vehicle but has terrible customer service over the phone. It's been 6 months or longer I've been trying to cancel a warranty I purchased from this dealer, and they have yet to help me at all. I call every other day or every other week and I leave voice messages and call back numbers all the time and still no response, very negligent and lacking professionalism. read more

I bought a car July 15. A 2017 Toyota Corolla as is. I test drove it checked the engine and the oil and the tires w witching checked out. They gave me a great deal. However, I drove the car for 5 days within those days it stalled on me twice. I took it into their service shop (WHICH BY THE WAY THOSE ARE THE MOST LAZIEST MECHANICS IVE EVER SEEN IN MY LIFE.....ESPECIALLY DANNY). So now I've been without a car for almost a week. Mind you I just bought the car two weeks ago and only drove it 5 days. At this point I'be been patient long enough! Idk if I can get a refund but only having the car for 5 days and it gave me problems. I deserve some sort of compensation especially being without a car for a week and not mention my birthday is TOMORROW 7/22 and I'll be without a car!! read more

Capitol Chevrolet Montgomery - Car Dealers Near Me - Montgomery, Alabama

I came in to test drive a Chevrolet Traverse. Chuck helped me out. He had excellent customer service, very attentive and even gave me a ride next door so I could also test drive a Buick Enclave. CCM has a large beautiful showroom and their pride in their vehicles shows. read more

If I could rate them a zero I would so a one star is giving credit that's not earned. We took our 2014 Corvette Stingray in for a windshield replacement and master cylinder. We were quoted one price then ended up paying $2,200.00! Anyone who knows auto repair are and mechanics knows that is over priced. Then when we picked it up, the car was not washed, matter of fact it was covered with finger prints and dirt!! Then to top it off they removed the radar detector and did not mention it on checkout. The pics show how we received the car back. No pride in work or customer satisfaction! Warning do not bring your car here! Horrible service and communication from the sales lady to the maintenance. No stars!! read more

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I will never purchase a vehicle from Capitol Chevrolet or use their service department again unless I absolutely have to. I dealt with Cody last week and found him to be dishonest and unprofessional. He will not return telephone calls and does not follow through on what he tells you. I ended up scheduling my appointment for 10/13/2021 online because no one would call me back. My vehicle was displaying the same warning (a/c turned off due to extremely high engine temperatures) that I took it in for in July; apparently the engine coolant temperature sensor was not the problem. I had to leave my vehicle even though I responded to question on the website that I'd wait for my vehicle. They had no loaner/rental cars and the guy operating the shuttle had left so I had to find my own transportation home. Cody called me on Saturday 10/16/2021 and advised that they'd diagnosed the problem as the thermostat being stuck open and it would cost $460 dollars to repair but with a discount it'd be $413. I called him back and asked if he could find out if Easycare would cover the repair and he said he'd contact them on Monday. I contacted Easycare Monday before leaving work and no one from Capitol Chevrolet had contacted them. I stopped by after work on Wednesday because my phone calls were not being returned and Cody said he'd not called Easycare because they'd want a diagnosis and they were still checking. I reminded him that he'd contacted last Saturday with a diagnosis of the thermostat was stuck open. He called me right before I got off work Thursday, told me my car had been repaired (thermostat) and I could pick it up by 6:00 PM. I paid my $100 deductible and the total bill was $285 but he was going $413 before the warranty. My experience with them in July was no better. It's not like the company is being asked to make these repairs for free. Cody behaves like they're doing customers a favor. They are being paid so the least they can do is return customers phone calls. I've written the company and used their online chat and received no satisfaction. read more

Preordered a part for my suburban. Parts department said it's ready to pick up. Went to the parts department to pick my part up and no one is there. Stud there for 15 minutes and still no one. Talked to other representatives and helped by trying to get me help. No one ever came. So I end up calling Riverside Chevrolet and with no hesitation, they got the me the part and gave me a better price and a better customer experience! read more

These guys are absolute trash. I bought a 2016 CRV from them with only 60K miles. Within two month the car will not even start. Not a battery issue as the display and light will turn on. I called and after being bounced around to multiple departments and calling 10 times I was finally able to reach the sales manager who basically said screw you, you should have bought warranty. Avoid Capitol Chevrolet Mongomery. read more

I took my car there for a repair and they replaced 2 catalytic converters that were supposed to be covered under warranty. But because there was nothing wrong with the catalytic converters and they replaced them anyway they refused to honor the warranty. If your car needs repaired go someplace rep. I called gmc with no relief. I still am out $1700 for parts to my car that were under warranty and there was nothing wrong with them in the first place. read more

Arrived at this place on 06/22/22 at approximately 3pm for an oil change and tire rotation. Waited 30 minutes before ANYONE attempted to help me because no one was in the lobby. One attendant looked directly at me and went back to playing on his phone. Two people were helped before I was even though I had been there way before them. Customer service is horrible. read more

I recently brought my vehicle by for service two separate times within the last 6 months. I will never take my vehicle here again. First of all, they do not have enough people on staff to effectively serve customers in the service department. Upon arriving at the dealership, and entering the service department, prepare for long, awkward wait times as you stand by the several desks that are meant to greet people upon entering the service department. Some will be staffed by people with heads buried in computers, others arguing on the telephone with some distant person. On the off chance your presence will be noticed, you may be told that someone will else help you, or you may be ignored completely. When you finally get a service person to help you, your concerns with your vehicle may be downplayed and ignored, especially if you're coming in for warranty work. Things that you want addressed won't be addressed, especially if you're on the edge of your warranty. Several issues that I brought up were outright ignored by the service person, and I was told that I could fix some of the issues myself. Lastly, I did bring in my vehicle for oil and filter changes to this dealership. I brought my vehicle into another dealership for the next regular oil change, and I was shocked to discover that my vehicle was nearly out of oil, had sludge in the oil, and had a dirty air filter. The only explanation offered by the service tech at the other Chevy dealership told me that the only explanation was that I hadn't gotten my oil changed in the last 6,000 miles. Seeing as that I brought my vehicle to this dealership for service, I can only surmise that this dealership failed to perform the oil changes that I brought my vehicle in for. I would steer clear of this dealership. Because of my experience at the service department, I am not motivated to buy from this dealership. read more

Capitol Chevrolet of Montgomery Service Center you're doing a piss poor job with customer service and returning my damn vehicle. First you fix something that wasn't broken and have me waiting 7 hours in the lobby. Soon as I leave the light comes back on and I come back the next day. Mind you that I am the very first person in line waiting before the service center even opened. Needless to say I was there 5 hours before the advisor decided to stop blowing smoke up my ass and give me a rental which by the way the lady who issues them out didn't want to put fuel in. The poor courtesy service driver guy had to almost plea with her on letting him put fuel in the loaner for me. Fast forward next day no one called me on the status of my vehicle or anything . So I called at 1:00pm only to be told that hey we fix the wrong thing but we'll give you credit for the $300 towards the correct part that needs replacing and you owe us $214. Now here it is Thursday and no one has called me. I had to call them. My advisor told me that hey Mrs. Adams the part didn't get here to like 11am and the technician is out to lunch so as soon as he gets back he'll get on it. I'm like moron don't you think you could have called me and told me this morning. I promise to God I will never take my car back to Capitol Chevrolet Service Center in Montgomery. A bunch morons running around fixing parts that aren't broken and blowing smoke up customers asses. I really feel like I shouldn't have to pay these morons anything. They should be like hey Mrs. Adams we fucked up go pick out a new car and right their wrong‍. Rant over‍. I hope this post makes it to the president of the company. As of today 10/8/18 Monday no one called me on the status of my vehicle. I had to call my advisor Carl again as usual. He told me Friday that my car would be ready today and that they've finally figured out the problem and would need to take the brake pressure booster that they put on off. Turns out it was my manifold. I did some research and the first thing it said was one of the tale tale signs was the smell of antifreeze which I told them upon delivery of my car I had been smelling. Needless to say when I called Carl at 11am today to see if my vehicle was ready as promised it would be; he blew more smoke II my ass. He told me that the technician was not in as of 9 am that he had a family emergency over the weekend and had to take his daughter to the hospital. At this point I gives zero fucks. I just want my vehicle back and I promise I won't be doing business with Capitol Chevrolet again. Apparently no one seems to understand the concept of customer service. I should have went to Haigler Automotive like I usually do. They do a terrific job and they keep their customers abreast on the status of there vehicles. Capitol Chevrolet could learn a lot from them. Yesterday 10/9/18 I went to pick up my vehicle and when the brought it out guess what? The check engine light was still on. I told my ad visor Carl Grier and had the car taken back to the back and they just turned the check engine light off. On my way to work about 15 minutes later the check engine light came back on and I smelled antifreeze and I noticed that my key fob had a hole in it like someone intentionally punched it in there. So now it's hard for me to unlock my car. My advisor assured me that they would correct the problem and to bring my car back and they'd take care of the key fob and assign a new technician to work on my car. They also would put me back in a loaner car. I just took my car back to them this morning 10/10/18. I have absolutely no faith in them and I'm quite sure when I get my car back the problem still will be ongoing. I asked Carl if they had any mechanics back there are just technicians. I really feel like they need mechanics instead of all these unskilled technicians. read more

Capitol Chevrolet Montgomery - How my key fob was returned. Looks like someone intentionally punched a whole on the unlock button making it hard to lock my vehicle. - Car Dealers Near Me - Montgomery, Alabama

For the second regular scheduled service visit on a new car, I was once again sadly disappointed. I do not plan on returning, which is a shame, because over the last 20+ years I've purchased 5 Chevrolets here. Things went downhill when they became a Sonic Dealership. The service dept struggles to be mediocre and the detail dept successfully strives to provide substandard service across the board. John K read more

The service department here is THE BEST!! I've been buying & servicing cars from Capital Chevrolet for 10+ years now. They are definitely a name I trust & believe in. I would recommend them to anyone, whether it was to buy or service your vehicle. read more

This dealership keeps sending me unwanted emails. I have told them many times to stop, but they have ignored my requests.

Don't take your car for service. They will rip you off. My wife went there to get the daytime running light bulb replaced for our 07 suburban. Rep told her that it would cost $200. They should be arrested for theft by deception. I took the suburban to a Chevy dealership near my work. $26 for everything. I left a message to the service manager and sent an email to him and the GM wanting to complain but I have to received any call back or reply. Will never do business with Capitol Chevy again. read more

I recently went there and for me it was a customer service issue, The salesperson said Let me go get the finance manager so he can shake your hand. The sales person came back and said that he was busy and couldn't come out. The salesperson told me that he would call me Tuesday(I had the money for a down payment Saturday) He never called Tuesday or any other day. I felt like my business didn't mean much to them. They didn't follow through by calling me back. and He was too busy to come shake my hand. read more

Capital Chevrolet I thought I had a serious problem with the motor and cooling systems from the warning lights I had my van towed to capital Chevrolet service I talked to a woman named Glenda at the service desk explained what I thought were problems major she told me they would take a look at it and call me and I returned home Glenda called me and said she had good news and explain to me the warning lights that I was seeing just to have the oil change their honesty brought tears to my eyes I have never seen another dealership like this one I still am in shock the integrity of this dealership out surpasses anyone I've ever been to in my life so if your stranger in town like I was I been away for 40 years living in Washington DC or when you have this problem will charge you $2000 even if they don't touch anything travelers residence I can't say enough about capital Chevrolet they have impeccable service with honesty and quality that is simply unbelievable if you ever have a problem please go to capital Chevrolet read more

Capitol Chevrolet Montgomery - Capital Chevrolet where miracles happen every day the honesty integrity and quality of service surpasses all - Car Dealers Near Me - Montgomery, Alabama

Scheduling of service and service itself was excellent. Shuttle service to work after drop off was quick and efficient. Service charge for 30K servicing was less than expected. I had a great experience with this dealer. read more

I ended up trading the used car for a brand new Chevy Cruze. This experience with the Cruze has been a wonderful one. Charlie Davis is top notch. I even had a good experience with the finance department and the general manager. read more

Chris Kynard is always helpful and makes sure I am informed of any updates, and is willing to arrange a loaner car when needed.

I was pleased that they were able to perform the needed recall issues the same day, however I brought my car in because the AC wasn't working, they wouldn't work on the car without a pre-payment. I took my car elsewhere and the repair was made for $130. read more

HAD a 2011 Equinox. Took it here for oil leak, and tire leak. They had done an oil change 2 months earlier. I told the service rep that I thought the oil was leaking from the area of the oil filter. They fixed the leak in tire, and told me " It was just some built up oil on the frame from when we did the oil change. " I thought "And it drained off the frame for 2 months? " LOL I took it straight to the dealer in Wetumpka. They fixed the oil leak in 5 minutes. The oil filter was not tight ! I traded that Equinox in on a new Honda, who I might add, has the BEST SERVICE DEPT. in Montgomery, Alabama. I'll never go back to Capitol Chevrolet for anything ever again. read more

I took my corvette into Capitol Chevrolet on 9 Dec 20 at 7:30 am to have the driver side window repaired. Dan, theService Technician, took my information and said he would call me later today with the estimate. He didn't call. I called Capitol Chevrolet at 3:24 pm to get information. I was told the technician would call me back. He didn't call. On the morning of 10 Dec 20 I went to Capitol Chevrolet and spoke with the Technician. He told me my car had not been checked out yet and he would call me. He didn't call. I called back at 3:05 pm, he told me what it would cost and that the part needed to be ordered. I accepted the cost of the repair and gave him permission to proceed with the repair. I was told the part would be in the following morning, 11 Dec 20, and my car would be repaired. He said he would call me when it was ready. He didn't call. I call Capitol Chevrolet at 3:16 pm and was told by a lady in the Service Department to "call back within the hour". I arrived at Capitol Chevrolet at at 4:25 pm and was told the part didn't arrive, but would be in later that evening, and my vehicle would be repaired on Saturday. I asked him to call me to let me know if the part arrived. He didn't call. On Saturday, 12 Dec 20 I arrived at Capitol Chevrolet at 9:20 am and was told the part didn't come in. So I asked for my vehicle. The Customer Service is TERRIBLE!! I was told by every single person that I spoke with about the problem I was having with the window,, "Don't take your car to Capitol Chevrolet. I was told, emphatically, to take my car to Larry Puckett. I've never been to Larry Puckett and didn't know where it was. I chose to come here because it was convenient for me. Each and every one of them were right. read more

Very quick oil change but a bit surprised that they did not vacuum out the car as we had just purchased the car brand new from them 6 months ago! This was the second car we have bought from them, I expected some customer perks. read more

I went to get my normal oil change and got there some time in the afternoon. Realized that the service dept closed at 5 so I called ahead of time to make sure that the time I would arrive would give them enough time to do the oil change and they said sure come on by. When I get there the guy said that I was too late. I became frustrated because I drove all the way across town and called just to make sure that my arrival time would be okay. He agreed to squeeze me in. They finished in like an hour so I went on about my day and as I headed home I maybe drove like 10 mins down the road and my car start making a loud crackling noise so I immediately pulled over. As soon as I pulled over I received a call from the dealership saying "hey we noticed oil leaking from your car as you drove off is everything okay?" And I explained to him what was going on. They sent a tow truck out to get my car. They then told me that they were going to have to keep my car overnight. Mind you, I live in Troy and was in Montgomery visiting family for the weekend but I had class that next day so I was basically stranded. Such a horrible experience! I went here simply because I bought the car here and didn't want to deal with Walmart or anybody messing my car up but seems like I would have been better off going to Walmart. There needs to be a better line of communication as far as the latest time to come get serviced and also def not rush a service on anyone's car just because it's approaching closing time! read more

The sales crew are top notch here but that's where it ends. Don't have a problem with your vehicle. The service department will tell you they have to discuss your problem with the service manager who can never be found. Service manager must truly be a fictional position at this dealership. I have purchased three vehicles from this place but from this day forward I will never pull into the lot again. read more

BEWARE! Had been looking for awhile for a specific color combination of vehicle. Found it on their website. Called and spoke with an internet salesperson to confirm they indeed had THIS vehicle on their lot. Was excited to be told they did and would hold it until we could drive up the next morning. Drove 4 hours ONE WAY to not even meet the person we spoke with. When somebody brought the car around front for us to see, it was the WRONG COLOR. Absolutely devestated and a complete WASTE of one whole Saturday. Will NEVER consider dealing with them in the future........ read more

This review is my attempt at an honest, non-inflated description of my experience buying a used car at Capitol Chevrolet. I live in Birmingham and had been looking for a specific model and year of a VW CC. I am purposely listing only the job titles, not names. I drove down from Bham to Montgomery on February 29th to look at the CC listed by the dealership. I liked the car and decided to buy it. The sales process was great, I liked my salesman, the haggling over price was concentrated on my trade-in and eventually we reached a mutually acceptable deal. Part of the negotiated written deal was the provision that some noticeable scratches outside and inside the rear passenger door (from someone trying to move something they probably should not have...definitely not normal wear and tear) be fixed. Since I lived in Birmingham, the used car sales manager suggested I have it repaired by their sister dealership, Tom Williams Lexus in Irondale, and they would direct bill Capitol for the paint patch up and fixing of two small punctures in leather seat. I called several days later (per the managers request) to have him schedule my appointment at Lexus dealership. He informed me that my appointment was at 10:00 am, March 9th and to ask for ______ who would take care of doing the touch up work. This is when things fell apart. I arrived at 10:00, asked to speak to Mr. ____ about my car, only to be given questioning looks by the service department. After several minutes, one of the techs said that they had no record of my coming in for the touch up work. I called Capitol Chevrolet from the Lexus dealership and was told that the used car manager had transferred to Cadillac dealership. I was given his personal cell number, called and left a detailed message of what had happened asked him to call me back. I waited almost a week, and no response. Called again and left another message, still no response after several days. Called Capitol and spoke to my salesman who said that the former manager was scheduled to stop by dealership later that day and he would speak to him. Again no response. I called the replacement used car sales manager and left him a message (a pattern is developing). No response. Called again a week later... still no response. In the end, last week I took my car to Watkins Auto Body and they did the touch up work for about $100. My overall problem with this situation that isn't sitting well with me is that there was ZERO follow up and concern after the sale, especially over such a nominal amount of money. Why a dealership would squander the goodwill created by doing this is hard for me to comprehend. Thanks for reading. read more

I took my vehicle and for transmission repairs on the oil change. First they did a wheel alignment for $90 without my consent and then all they had my car for over a week they busted my speaker cover. All of this happened in August of 2017. They turned it over to their insurance company and the gentleman handling my case I can never get in touch with him I left him a voicemail after voicemail. The insurance company sent an adjuster out to take photos a week for Thanksgiving. I tried calling the insurance adjuster again several times and he calls me back December 19th and tell me the pictures show that there is damage to the inside of my car door where it looks like something heavy or big was put in the front seat and damage the speaker. I had a doctor's appointment on the 21st my sister-in-law and myself took pictures of the door frame there was no damage to the door the pictures he's seen at a glare from the Sun. I called ham wallet in the parking lot of my doctor's office and took pictures of no damage to the inside of the passenger side door and frame. I then get a letter a couple weeks after Christmas telling me the case was closed. In the meantime in between all this I called the general manager of Capitol Chevrolet left messages and he has yet to return my call. So I got in touch with Sonic Automotive Corporation and talked with the manager and the customer service department and she told me that she would send an email to both the general manager of Capitol Chevrolet and the insurance gentleman at Sedgwick insurance. I told her to copy me in the email. She told me she would have either the general manager of Capitol Chevrolet or the insurance gentleman at Sedgwick call me back. As of today I still have not received that email. I call her 2 days ago and told her I have not received that email or any phone calls from the GM or the insurance gentleman at Sedgwick. So I called her back and told her I have not heard from anybody. She sent me an email and told me it was out of her hands that the insurance gentleman at Sedgwick made his final decision and the case was closed. I emailed her back and told her this was unacceptable. That I wanted to supervisor or manager s name of her boss the GM's boss and the insurance man at sedgwick's. I still have not heard from them from no one. Do not take your vehicle to get up low Chevrolet for repairs to not buy any vehicles from them. Their customer service sucks. read more

dont take your vehicle here unless you have time and money to waste. we took our 2015 tahoe in because it would cut off driving down the road, with lights on dash flashing and clicking, we could stop, cut it off and it would run fine for days at a time. they replaced the computer board on one trip in, next time could not find anything wrong, next time found a improper screw someone put on ground wire (they put it on) , next time carried it straight to them while it was messed up, could not find anything wrong. this last time left it all week again. dropped it off on saturday and told them we would pick it up a week from monday. that first monday they called us and said we needed rear shocks for only $1400.00, no mention of electrical short, heard nothing from them until we called them on friday to remind them we would pick it up monday, they called us back after 3 pm on friday to reask us what was going on with it. had it all week but wanted to look at it friday at quitting time. the problem is this. there is a short somewhere or a faulty ground and if a mechanic works on it for hours and cant find problem then they dont get paid, or if they work on it several hours and find the problem, say a bad ground then they only get paid 1/2 hour or hour for time it takes to repair ground. however if you are paying out of your pocket they will spend time and fix your problem, but not under warranty( i do not blame the mechanics, i would not work several hours for an hours pay either) .and dont think emailing jeff dykes will do you any good, someone for him will call you and tell you they dont know what the mechanics did because they are not in the shop watching them. so i asked what am i supposed to do. put my family in the vehicle and hope it dosent cut off at a bad time and endanger my family, their solution was this, trade it in on another vehicle. or give the problem to someone else. how is that for customer service! read more

My husband and I purchased a vehicle through Capitol Chevrolet back in September of 2009. We had such a great experience with them we continued to go back and get it serviced. Like many used vehicles we started having problems with our truck once it reached over 100k miles. First it was the brakes, we took our car there, got it serviced paid over 700.00; but we were ok with the price as long as the issue didn't arise again. However, this past week my husband noticed the truck was smoking, we had it towed there and the tech ran a diagnostic. He later called my husband and told him the water "froze in the system" and he had to drain it and add antifreeze. The sum total of that was 200.77. We stopped by to pick the truck up afterwards only to get home and it was still smoking. The next morning my husband called the service center only for them to check for leaks. Miraculously there was a leak in the thermostat housing which was the cause of the smoke. The total for that job...381.00+ My husband voiced that he should not pay for labor twice since the job wasn't fixed the last time. The tech's response? "My hands are tied." Needless to say we are no longer loyal customers of Capitol Chevrolet. Sucks for them since we just purchased a 2013 Mazda from their competitors 5 months ago and we are looking to replace our truck in the next few months. read more

I bought my 2015 2500 Chevy out of Town, that include a factory lift kit and aggressive tires. My first service I got was not good. I got the truck back and the wind shield was empty, the tire warning was not reset so for a month even after calling, emailing and complaining, no call or email or response. So every time I stated the truck I had to click trough the warnings. On my last visit I questioned the tire PSI and was told that the dealer out of town had the PSI wrong. That the back not the front should have more air. Now it does say this on the door, but I question why the originally dealer had this backwards, and on my first routine maintenance in Montgomery the Front tires had more PSI. I am going to call chevy, because I know when I first got the truck I got a warning noise when I got too close to an object. This is a big truck so I have now had too accidents backing up the truck. One was out of my pocket for 2,700 the other that happened about a week ago will be about the same. So I would say that I am a little confused. I will continue to use CCM for routine maintenance but I will be calling someone with chevy to see if their should be an alarm or a setting that I can manage. read more